Guesty

Avantages

We like the workflows, guest app, and AI communication.

Inconvénients

Accounting module, owner statements and channel commission split going to owners.

Avantages

Provides just about all of the features that we need

Inconvénients

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Avantages

I liked the onboarding of guesty. You have to pay $1000 for it, but get a dedicated person that walks you through almost everything.

Inconvénients

They force you use there credit card processing or stripe, charge you an additional 1%, basic webiste is horrible, advanced website costs another percentage point, when they integrate new channels they charge for it (google costs another 1%), customer service is horrible and only emails when issues need immediate attention (your waiting around for a minimum of 10-24 hours, and usually will solve it before they even respond).

Avantages

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Inconvénients

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Avantages

Most importantly, channel management works well.

Inconvénients

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Avantages

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Inconvénients

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket

Avantages

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Inconvénients

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

Alternatives envisagées 

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Avantages

Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Inconvénients

Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

Avantages

Automation
Auto payments
Calculation of commissions
Owner portal
Help center
Customer service

Inconvénients

Very bad translation of the software + date formats only in US format
UI/UX very bad - Design not great
Many bugs
Not always user friendly
Mobile app not enough
Website not responsive

Alternatives envisagées 

Avantages

There are lots to like about Guesty. They have all the features you need that you can think of. Connect with all online channels, manage bookings, sending out automated emails, charging guests etc. The pricing is also great. You don't pay anything until you have income. They even have 24/7 reception team but I haven't used that.

Inconvénients

Like I said they have everything you need but they don't do everything that well. There are also problems here and there. They use a third party channel manager called Rentals United which breaks down all the time bringing in so many double bookings causing lots of relocation fees. Also when a payment failed they don't notify you properly (for example, by email). All you get is a red little dot when you log into Guesty. That's just not good enough.
There are so many improvements they can do. It's a great product after all just need lots of polishment.

Avantages

I believe Guesty is an incredibly expensive product. They do not display their prices online and it's not a flat rate for every customer. Their rate varies according to what type of meeting you have with their sales team.
I had 3 different meetings with 3 different quotes. There are other PMS systems out there doing what these guys do but much cheaper.

Inconvénients

The price is incredibly high for what they have to offer.

Avantages

The automations of messages and reviews

Inconvénients

The unreliability
Lack of support in a crisis

Avantages

Application and window base functionality

Inconvénients

1) unable to use the minimum night requirement during the weekends without blocking calendar availability if one vacant weekend night falls between reservations. Right now, my Guesty acct is set up so that Friday and Saturday require a minimum two-night stay. For example, if one reservation is Thursday night-Saturday morning, and another reservation begins on Sunday, Saturday (night) will be unavailable for booking based on the 2-night weekend rule. I have the same minimum weekend night requirement on Airbnb and they have an overriding rule to allow a one-night booking option in these circumstances.

2) There is a price mismatch between Booking.com and Guesty (the cleaning fee is being taxed by Guesty and not by Booking.com). Each Booking.com payment needs to be processed manually outside Guesty.

Avantages

It was easy to use and setup automatic messages

Inconvénients

It did not connect properly with Airbnb and VRBO. The customer service was of no help, and I couldn't ever get anyone on the phone or to do a chat with me. It was delayed emails and someone new answered every time. This was never fixed during my trail period and I ended up not going with them.

Avantages

Nice graphics, big clear fonts, easy navigation, somewhat user-friendly

Inconvénients

There is literally no customer support for small hospitality I guess. I had an issue with login for the last 15 days because the pw reset does not send any reset email and there was no email or anyone I can write to or speak to. I am at a lost on how to respond to the inquiries in my inbox! So, the support could be faster when one is logged in, however, in my situation, it is really a cause for concern.