Guesty

Avantages

Simple et facilite la gestion des canaux très professionnel et simple.

Inconvénients

C’est un un top produit de gestion et simple. Je ne reproche rien à ce ce produit.

Avantages

Guesty est un logiciel de traitement de location pour une bonne gestion des affaires sociales de son entreprise , c'est très efficace.

Inconvénients

J'aime ce logiciel j'ai pas encore d'inconvénients.

Avantages

Logiciel très fiable, facile accès,multifonctionnalités

Inconvénients

Très bon logiciel ce qui fait que j'ai rien à reprocher

Avantages

Excellent logiciel, bien axé sur les recherches immobilières

Inconvénients

Pas d'inconvénients, très intuitif, je le recommande

Avantages

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement !
Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre.
Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Avantages

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Inconvénients

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Avantages

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Inconvénients

The price. It's far from the cheapest option on the market.

Alternatives envisagées 

Pourquoi choisir Guesty 

Pourquoi passer à Guesty

Avantages

We have been Guesty customers for over 4 years, and have remained satisfied throughout our experience. We believe Guesty has been and continues to be a best-in-class PMS solution for short term rental / vacation rental managers. Although its cost may be higher than that of various competitors, the product is a market leading product, and we believe is well worth any premium they charge compared to competitors. Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their customer service when something does break (as is inevitable with any product as complex as Guesty) is excellent, and they find creative ways to add value for the customer (e.g. through webinars, conferences, etc.). We expect to continue to be Guesty users for years to come.

Inconvénients

Price can be a consideration for some users, but the product was well worth it for us

Alternatives envisagées 

Pourquoi passer à Guesty

Avantages

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Inconvénients

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Avantages

Most importantly, channel management works well.

Inconvénients

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Avantages

The number of features they offer and they are continuously improving the solution.

Inconvénients

The accounting module can be confusing at times but gets easier the more you utilize it.

Avantages

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Inconvénients

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

Alternatives envisagées 

Pourquoi choisir Guesty 

Logiciel antérieur 

Avantages

Guesty helped me grow my business and I'm not sure how I would have accomplished my goals without it, its various features allow me to simplify my operations and reduce the number of different services.

Inconvénients

there is a significant learning curve, the onboarding is helpful but expensive.

Avantages

Very convenient, provides information and centralizes processes. Support works fine.

Inconvénients

Sometimes some processes are inaccurate and sometimes it gets some time to load.

Avantages

The control of all my calendars, the automatic responses

Inconvénients

the percentaje of comission feels a little bit high for me

Avantages

It seamlessly integrates with multiple booking channels, automates tasks like messaging and payments, and provides a user-friendly interface, saving time and effort.

Inconvénients

The least appealing aspect of Guesty is its pricing, which can be high for smaller property managers. Additionally, some features, like reporting and customization, could be more robust to better meet diverse needs.

Avantages

Very easy to use and implement. Good channel manager

Inconvénients

Cumbersome to setup and sometimes difficult to link listings.

Avantages

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

Inconvénients

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

Alternatives envisagées 

Pourquoi choisir Guesty 

Logiciel antérieur 

Pourquoi passer à Guesty

Avantages

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Inconvénients

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Avantages

Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.

Inconvénients

The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.

Avantages

Working with Guesty is Fantastic!!!

Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Inconvénients

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Avantages

Manage all my properties at one spot. Advanced Analytics.

Inconvénients

Price and tipe of pricing. Some months that we don't have bookings it's hard to pay.

Avantages

Couldn't operate my business without them!

Inconvénients

Has minor glitches sometimes. Account manager is always super helpful!

Avantages

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Inconvénients

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket

Avantages

How complex the user interface is with multiple features, yet it is very user friendly.

Inconvénients

It is a bigger investment but worth it if you’re serious about growing.