Guesty

Avantages

Simple et facilite la gestion des canaux très professionnel et simple.

Inconvénients

C’est un un top produit de gestion et simple. Je ne reproche rien à ce ce produit.

Avantages

Guesty est un logiciel de traitement de location pour une bonne gestion des affaires sociales de son entreprise , c'est très efficace.

Inconvénients

J'aime ce logiciel j'ai pas encore d'inconvénients.

Avantages

Logiciel très fiable, facile accès,multifonctionnalités

Inconvénients

Très bon logiciel ce qui fait que j'ai rien à reprocher

Avantages

Excellent logiciel, bien axé sur les recherches immobilières

Inconvénients

Pas d'inconvénients, très intuitif, je le recommande

Avantages

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement !
Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre.
Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Avantages

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Inconvénients

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Avantages

Easy to use and good support. Only pay when you have bookings.

Inconvénients

Nothing it works well for us we don’t have any issues

Avantages

I like the ease of adding a new listing, the access to the direct links to our properties on other platforms. I also like the updates to the owner portal

Inconvénients

Calendar loading is becoming increasingly slow as we add more listings. Some updates are clearly not fully texted before launching as there have been several instances where released updates had bugs and caused pretty significant issues.

Avantages

Guesty is the worst software i have ever used. It made managing calender so hard, especially for pricing. it is not making things easier, it makes running business so much harder. The software is very clumsy, hard to use, what is even worse, they assigned me to a tech support in the US and i only get to speak to him once a week. It caused dramatic loss for our business during new year high season as lots of properties were booked at very low price. The prcing setting is just a joke, the airbnb price overwrote all the prcce in other platforms. There was no tech support, we can only communicate via email.

I told them i will stop using it but they keep charging me for 3 months, every months $800 USD even though i didn't use it at all. It is such a joke.

Inconvénients

The process is just so hard, they make things harder to manage all my properties (50 properties). They have unclear pricing, i didn't have any active listing as i quit after the first few days but they still charge me $800 USD each month. there is not tech supprot, no telephone number to call.

We are already busy everday, they make all the settings hidden and even harder than airbnb to manage

Avantages

We have been Guesty customers for over 4 years, and have remained satisfied throughout our experience. We believe Guesty has been and continues to be a best-in-class PMS solution for short term rental / vacation rental managers. Although its cost may be higher than that of various competitors, the product is a market leading product, and we believe is well worth any premium they charge compared to competitors. Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their customer service when something does break (as is inevitable with any product as complex as Guesty) is excellent, and they find creative ways to add value for the customer (e.g. through webinars, conferences, etc.). We expect to continue to be Guesty users for years to come.

Inconvénients

Price can be a consideration for some users, but the product was well worth it for us

Alternatives envisagées 

Pourquoi passer à Guesty

Avantages

Guesty is a very complete and professional tool for property managers like me. OTA's are legion; changes are coming fast and Guesty helps me to keep up the pace, analyze competition and organize my tasks in very coherent manner. Saving time and energy is a bit costy, but it's worth it.

Inconvénients

It could appear as too complicated for some users. But with the dedication of Guesty experts, the user experience will get easier with time.

Alternatives envisagées 

Pourquoi choisir Guesty 

Logiciel antérieur 

Pourquoi passer à Guesty

Avantages

We like the workflows, guest app, and AI communication.

Inconvénients

Accounting module, owner statements and channel commission split going to owners.

Avantages

I like a lot of features on Guesty, but love the promotion feature.

Inconvénients

Not being able to completely utilize on mobile

Avantages

Guesty has been a helpful tool for managing multiple listings. Its user-friendly dashboard and automation features save time, and the channel integrations work well. The support team is responsive and quick to help.

Inconvénients

Some features that has on Airbnb but not on Guesty. This has been coordinated.

Avantages

The number of features they offer and they are continuously improving the solution.

Inconvénients

The accounting module can be confusing at times but gets easier the more you utilize it.

Avantages

Linda is great to work with!
Always insightful and knowledgeable about the product. Wouldn't be able to run my business without Guesty.

Inconvénients

small glitches that are always worked on right away by the tech team

Avantages

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Inconvénients

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Avantages

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Inconvénients

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Avantages

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help.
I also like the design and layout of the platform

Inconvénients

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Avantages

Great software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr

Inconvénients

Tech Support is a little slow to resolve queries

Alternatives envisagées 

Pourquoi choisir Guesty 

Pourquoi passer à Guesty

Avantages

A premium software management tool for short term rentals

Inconvénients

The monthly costs are extremely high in comparison to other similar products

Avantages

Fast setup, easy to understand. Price seemed fair.

Inconvénients

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from).
The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Avantages

Provides just about all of the features that we need

Inconvénients

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Avantages

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Inconvénients

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Avantages

It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month!

Inconvénients

The pricing. They could offer more bundled packages to make using other products in the suite more affordable.