DeskAlerts

Avantages

Easy to use to reach users to inform them about important information.
Good layout and capabilities.
Delegation is possible to allw users to use the tool for their own purposes.

Inconvénients

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Avantages

I researched top Alerting type systems for work environment.

Inconvénients

We needed to constant updates to the client interface but that has been fixed now.

Avantages

We didn't find anything that we liked about the software except for the demo

Inconvénients

We spent over a month trying to get it to work and it had problem after problem, from having to have prerequisite software installed, multiple support articles that were different, no resolution on issues for example the cloud server would stall and stop sending alerts, had to request support to reboot over and over, no resolution

Alternatives envisagées 

Pourquoi passer à DeskAlerts

Avantages

ease of setup
ease of deployment
excellent functions
excellent support

Inconvénients

Creating templates could be made easier, especially with company logos etc

Avantages

I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.

Inconvénients

It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.

Avantages

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Inconvénients

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Avantages

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Inconvénients

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Avantages

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Inconvénients

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Avantages

Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.

Inconvénients

Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better.

Avantages

different channels to use and easy to react to market changes

Inconvénients

I really did not find any cons because this is very comprehensive solution

Avantages

Easy to use to send alerts internally to users' desktops.

Inconvénients

In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed.

Avantages

Easy to train and use. Simple application .

Inconvénients

We had some feedback which were given directly to your colleagues.

Avantages

The software is easy to use and fairly intuitive to navigate around

Inconvénients

The interface looks a little dated compared to how most GUI's are built nowadays.