UKG Ready

Avantages

They state they have so many features but they don't function properly - lots of data but the reports don't work great.

Inconvénients

We moved from Paycor thinking we would get all these upgrades - they over promise and under deliver - lots of bugs and no one seems to know how to fix things.

Avantages

The Benefits Module is user friendly. But even with that, the EDI team is non-responsive sometimes and we've had trouble with data on carrier invoices.

Inconvénients

Performance Module: We abandoned it because:
i.Menus are confusing. The word "Comments" is hard coded and it means "Submit." Therefore saving and submitting was hard.
ii.Several people didn't understand how to use the "goals" systems.
Recruitment Module: Clunky. Could not drag and drop resumes to email and other problems. We abandoned it.
Compensation Module: Could not even finish implementation. 2 parts of the system do not "talk to each other" so we could not display information for primary positions and secondary positions in the same report.
Core HR: Requires dual entry in several fields because the 2 part of the system do not share data. It's like 2 separate systems cobbled together. Infuriating.

Avantages

It was user friendly and easy to navigate.

Inconvénients

It doesn't offer everything needed to successfully run your scheduling.

Avantages

I can not say that it was some positive experience.

Inconvénients

The UI was old and bad. On a few pages I observed that loader never gone even though page loaded. I used their api for communication with our platform and it was awful experience. The technology is so old.

Avantages

The termination process is less steps than it was in Kronos Workforce Central

Inconvénients

Using WFR is like taking a trip back in time. The functionality of the system is very clunky, and resembles the old dos systems. There is no room to customize to fit our company needs. We were told that this system would free up our team to do other projects, if anything it has increased the time needed to preform. The date sensitivity is very annoying, when we make changes we should be able to enter them with an effective date, but the system uses the date we are entering the employee changes as the effective date.

During implementation, we were constantly told 'the system does not do that', or 'that can't be done'. Out implementation process was terrible, and we still don't have everything working. Moving from one Kronos product to another should have been seamless, it was anything but seamless. The implementation team should have been able to look at our company in Central and recreate in Ready, without us having to provide everything for them. This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad.

I could go on and on, but I won't. I have a spreadsheet comparing Kronos Workforce Central to Kronos Workforce Ready, if you would like to see it I can provide for you.

Avantages

They do have some nice features such as being able to store everything we need about a particular employee. Payroll function isn't bad, but it's not user friendly.

Inconvénients

Almost everything. Especially that You cannot build custom reports. If you want a custom report, their implementation team has to do it. It took them almost an entire year to build us a report that pulls in name, title, salary and YTD bonus & commission amounts. I was able to create this for myself in 2 minutes with ADP. ALSO they will not allow you to change a "termination date" for anyone. You have to "rehire" and then term again. This is RIDICULOUS. I could go on for hours about what I don't like. Do not recommend this to anyone.

Avantages

- free app for employees to use on their phones
-web-based
-seeing my team in one spot on my homescreen

Inconvénients

- not user-friendly
-difficult to navigate
- really dislike report section & constantly have to review my notes to get reports to run properly
- many times a punch in/out showed it took on the app, but not on the website

Avantages

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Inconvénients

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Avantages

I like that many features are together in one "hub." Many of the features are easy to view.

Inconvénients

I really dislike how poorly the "punch" works. The website times out multiple times a day when trying to reach the punch screen. It also sometimes will not record your punch even if did press the button and it says it has recorded it. This is such a hassle and annoyance to me that it trumps the features I actually like about it and I honestly wish my company would use something else.

Avantages

Kronos has some good report features and a lot of the onboarding documentation is easy to collect. You do have the benefit of being with a larger company so they have more customer service people, too, and they have people who specialize in certain areas to give you better help.

Inconvénients

Oh, there are too many to count:
- Their compliance features pale in comparison to ADP. They will say they can comply with all state-mandated sick-leave laws, but it requires so much manual work on the backend that you kind of wish you could just do it elsewhere. A huge pain if you operate in many states.
- Their "customized fields" that they tell you about in an RFP just don't exist. Anything you need done that doesn't fit within their standard guidelines just won't happen.
- If you like reporting on headcount and HR metrics the way that Kronos does it, you're fine. Otherwise you have to attempt to build a report with their service team (which can take weeks) and then export it and then get the data you want. It's just not acceptable given how much you pay for the service.
- Don't get me started on their "documents." If you need to send out a bulk request (i.e. when EEO season rolls around) Kronos can only send out a general reminder to have people check their inbox, and then people have to be smart enough to go in and do it. The reminders for this suck too.

Avantages

Highly configurable. If we had support and all parts of the configuration reviewed with a fine-tooth comb, it may be possible to even like the system. The ability to have a "living W2" and "living pay statement" is pretty awesome, as are many other features. Too back Kronos does care enough to spend the time to make sure their customers are as success as they are.

Inconvénients

See "Your Review" above. Poor support is the primary problem. Many open tickets for weeks on end. Horrible implementation. We use almost every module...maybe that was the problem. Maybe only time and labor and payroll are truly out of beta.

Avantages

Able to view schedule and time off requests easily. Also being able to view all staff and their clock ins.

Inconvénients

Anytime you make changes to a schedule it usually erases all previous progress. Even with clicking save.

Avantages

There is really not too much to like compared to ADP.

Inconvénients

This is a flash based, web user login for time tracking. Flash is old, this is a concern for security. The navigation is not intuitive and there are some quirks that are a bit troublesome. The product rounds to the tenth of an hour, so you have to base your clock-ins and outs on 6 minute increments or else you could be shorted or over in your up to minute clock-ins. You cannot edit your own schedule, so your manager has to do it. If you click in early compared to a base schedule you are fine, but if you clock out early due to this schedule it automatically flags it with a giant red exclamation mark. PTO requests are also a bit of a pain because if you take an hour without previously scheduling it, your manager has to do it manually. Requesting ahead of time is also a bit of a pain due to how the calendar shows.

Avantages

I don't have a lot of positives to say about this software.

Inconvénients

There hasn't been an update to allow you to use this software on browsers without flash. This makes it difficult for employees to submit their time off or weekly time keeping. I have to use the phone application.

Avantages

Ability to run reports during payroll processing to review before processing/finalizing.

Inconvénients

It is not intuitive at all; the UI is clunky and it is difficult to find things. The reporting functionality is limited and doesn't allow for effective snapshot reporting and/or pulling data from multiple areas of the system into a single report.

Avantages

The sales pitch was great in that you can have accruals, absence management, time off request, etc for one price whereas with WFC we had to pay a large amount for each add on

Inconvénients

This system is designed to work in a "perfect world" situation and fails with the intricacy's and shortcomings of manufacturing and multiple time keepers with varying amounts of discipline when it comes to time card management.

Avantages

The hope of streamlined HR, Time and Attendance and Payroll. Vacation/sick accruals.

Inconvénients

So many items don't work correctly. Our 'deal breaker' item that we were told the system could do, does not work and the implementation team has disappeared. The software is very 'clunky', there is inconsistency in the way things are done from one item to another. It is obvious the pieces were built by different people and then all put together with no uniformity.

Avantages

It opens on windows. It's capable of double verification using Okta. Not much else I really like about it.

Inconvénients

Scheduling a vacation is so much more complicated than any system I have EVER used. They must have had a moron working on and approving the user interface. It fails to show when and where you have vacation time without some cryptic lookup. Then you end up double booking a vacation because it does not show it. Absolute royal pain to have to use this software. Such a time waster. The logging of daily hours is not much better.

Avantages

I like how I can scan my badge to clock in.

Inconvénients

I don’t like how complicated the clock in/clock out process is. It’s so difficult to switch shifts with people and figure out the schedule. Customer service isn’t great because no one working there can figure out the problems.

Avantages

I use the Kronos time and attendance system at work, and I'm really digging deep here to find something I like about this... The software works and does its job (i.e., keeps track of work/vacation days through my timecard, functions as an online application for applying for vacation days).

Inconvénients

The look-and-feel of the user interface is straight out of the '90s (e.g., information/ data overload on the webpage, tiny buttons, windows that cannot be resized for easy readability).

The information is not updated real-time. If I check my vacation balance right after applying for some vacation and getting an automated approval alert, my balance still shows up as unchanged and the days for which I applied vacation still show up as I'm working.

Avantages

It helps HR with candidate tracking. From my experience that is all that I see good from this system.

Inconvénients

We use rate tables and now we have to go in and change every single persons rate when we do the annual increase instead of just changing the rate table. Report writing is frustrating. The build was a complete nightmare. It should have been scraped and restarted. We never had an onsite with Kronos prior to Pay Northwest starting the build and the team leader quit mid build. The next team leader tried to tell us what we wanted or needed and didn't listen to our requirements. Still trying to get reports that we need for our reporting requirements. What was supposed to be a great system and a lot of promises that were made by the original sales team we have found to be complete falsehoods. It has created more work for payroll instead of easing the burden. More corrections have had to be made because of building errors and what should have been corrective actions. We never know what we are going to run into when we arrive at work on Monday.

Avantages

It's very easy to submit time sheets. Also, admins can create rules to auto-submit timesheets after a certain time.

Inconvénients

It is quite difficult to change your time, even to something simple like "Vacation." Perhaps it's a bad deployment, but one would think Vacation would be an available entry that wouldn't throw up error messages.

Avantages

Fairly intuitive, having dedicated support during implementation is helpful. Once the system is up and running the general functions work well

Inconvénients

report writing is terrible, no ATS, system set up does not make sense in many cases, system too slow for the size of my organization

Avantages

Better than a manual process. Nothing more to add.

Inconvénients

Not intuitive; built for the programmer, not the user; too many clicks to get where you want to go; confusing for employees; online help not helpful (can never find the answer to even simple questions)

Avantages

The app allows me to view my schedule from my phone which is convenient. It’s nice to be able to view schedules as soon as they are posted even if I’m not working that day.

Inconvénients

The app is not user friendly or streamlined. It’s klunky to set up and log into your employer server and often times out or freezes.