Dealfront

Be careful, this is a fraudulent company

Their so-called IP recognition service misidentifies many companies as the carriers they use or whatever. As a medical device company, it's not a hard guess who will visit our website. Yet 70% of the traffic they identified comes from industries unrelated to us.

Of the 30% of valid traffic, it is a stroke of luck to find the necessary contacts. Out of nearly 20,000 contacts from 2,000 companies that visited our website in a year, less than 100 were from the purchasing department I really need.

Each contact had to be manually filtered out one by one, with contact information also being manually revealed, taking about 30 seconds per contact. After the wait, 80% of the contacts turned out to have no contact information at all, and the platform was incapable of excluding them. Having manually revealed over 1500 contacts, I only got fewer than 300 emails. The remaining 700+ credits expired with the subscription.

Since the emails were from LinkedIn, the contacts may have left the company without updating their profiles. So the value that can actually be gotten from their platform will be smaller.

Upon realizing that the platform was a waste of time and money, I discovered that my subscription had been auto-renewed with no means of cancellation. Throughout my time using their service, there was no mention of their terms and conditions, that you have to cancel before 30 days of the renewal. And there was no reminder at all. However, after the auto-renewal, everyone started to bring up their terms and conditions like it's the bible and ignored my requests for negotiation.

Worthless tool, unethical renewal process

eadfeeder is a useless tool and a bad company. If you are considering getting this tool, read on.

First, this tool is nothing great. It delivers company IP information from a tracking cookie. This information isn’t that useful. Marketers..focus on retargeting and remarketing.

There are several tools that have features doing what Leadfeeder does. Hubspot, Zoominfo to name two. Look into.

Regarding contracts. Leadfeeder charges $12k per year. Why anyone would lock into a year for this tool I will never understand.

Leadfeeder’s auto-renewal process is why you should really avoid this tool. You must cancel 30 days prior to the renewal date. I never heard anything from our CS person leading up to this renewal date. They intentionally keep a low profile, hoping you miss this ($12k) renewal date.

But when they need their invoice paid, they emerge from the shadows. Our CS person aggressively hounded users via email and Linkedin to get the invoice paid. When I asked what happens if someone doesn’t pay an invoice after missing renewal date, she said it goes to the “next escalation point” which she admitted was collections.

Our invoice was accidently paid (even after I had canceled subscription on the website). After LF got their money they disappeared again, my CS contact avoiding my emails. All they care about over at Leadfeeder is getting paid.

In conclusion—worthless tool, year contract, shady auto renewal with a collection agency to enforce, awful customer service.

Doesn't track as much as they claim

It has potential, but hard to get help, i paid by accident no refund offered.

Be careful with payment terms