AQ Platform

Thank you for your valuable insights regarding our services at AscensionQ. We are deeply committed to ensuring that our efforts are customer-centric, focusing on building products that directly address the needs and feedback of our clients. We believe in the power of listening and iterative improvement to enhance our offerings.

Your review underlines the importance of this approach in the dynamic field of clinical trials and drug research. We see the subscription to our platform not just as a transaction, but as the beginning of a lasting and evolving relationship with our clients. By continuously adapting and refining our technology, we aim to stay at the forefront of digital transformation in clinical research.

We are grateful for your feedback, as it is an integral part of our development process.

thanks very much Angie, AQ core values is to be customer centric and develop features based on needs of all the different of the research staff. We pride ourselves on building a company with a high NPS score by aligning our values to the needs of our customers.
We have great new features in the pipeline as we go strength to strength with help of our amazing customers and partnering with them.

Thanks for your review.
Our customer satisfaction and experience is paramount to us. We have very strict SLA's as part of our support and commitment from a technical perspective.
Also our account managers have regular meeting and we sent our surveys and participate in user forums to see how AQ can be improved. As everyday users champions of the platform recommend new features and improvements and the AQ product team add this to the develpment plan. In fact over 60% of development come from our customers requiring new features. We are excited to work with them.
thank you !

Thank you for you review.
We are delighted that the AQ platform is integral to your Research operations. We are excited to be releasing new features and new modules. We have created a Lab management module and will be releasing this soon for sample handling and its monitoring.
We are revamping the UI and you will find this seamless and easy to use and toggle between screens without having to scroll back and forth.

thanks very much for your review and glad you enjoy using the AQ platform for your daily research operations.
In terms of the Password and access, this is a security requirement based on sensitivity of the data and to ensure the platform is secure, It times out when there is no interaction with the system. We are restricted by the hardware as otherwise we could implement facial recognition just as mobile phones do.

Many thanks Madi,
We are always looking how to improve the user interface to increase the user adaption of the platform and make day to day life of a researcher easier to better engage with volunteers.

Many thanks James for your review, we are glad you are enjoying the platform, the AQ platform is been enhanced based on our customer experience feedback program.
We are releasing new features on a regular basis.

Thanks for you wonderful review.
AQ is a customer centric company and we ensure that we listen to the needs our our user community to make lives easier for them by helping to transform the process and research so that you can do the main role, which is to look after the valuable volunteers with ease.

thanks for your review and giving us a fantastic rating.
We have created new features which will be released soon and are planning to add new functionality to create multiple visits at once including ah hoc.
Thank you.

Thank you for your review.
As the AQ platform needs to be governed by highest security standards it a requirement that we log out users after a certain time of inactivity. I understand it can be annoying, however we need to ensure that no unauthorised access is allowed.

Thanks Dima,
We are improving the insights and reporting and will be including dashboards in our next major release. We will also look at adding further filters to download the data.
The reason we have not done this, as many of our users like to get a large data set to connect with other data sources and run further analysis. Thanks for your feedback.

thanks for your review.
We are releasing new features with continuous development and will also be releasing a more intuitive User interface to further improve the user experience.
AQ look forward to helping research further with new products on our platform.