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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
It takes about 5 minutes to setup
I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer.
Avantages
The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.
Inconvénients
I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Mid tier call solution
Avantages
Simple user interface
Dashboard is very helpful and pretty straightforward.
Inconvénients
Tagging feature should be expanded to contain broader definitions
Integration was not easy especially in a BYOC situation
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Not for a smaller business like us, but great for larger call centers, etc!
Not terrible. While it wasn't a good fit for us, I do think it's a very helpful solution for a business with different needs than ours.
Avantages
It's very scalable. If we needed to bring on and add more agents we could do that with no issues at all.
Inconvénients
It ended up not being a great fit for us at the time because it's obviously built for a littler larger of a call support system than we needed at the time.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Easy to use business phone line
It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.
Avantages
It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).
Inconvénients
The app has a couple bugs, first with it not automatically turning off the screen when held to the face like other calling apps, and second with the call controls (like mute) disappearing in the middle of a call.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
new ideas
I am very undecided whether to buy it also because I would need many licenses and the costs go up. It also seems that it is not possible to have Italian numbers, this aspect would block the whole project
Avantages
freshcaller is integrated with freshdesk
Inconvénients
the monthly fee seems too expensive to me. I have to pay a fixed fee per month per agent and pay another euro for each number in addition to the call minutes. I am not very happy
Alternatives envisagées
FreshdeskPourquoi passer à Freshcaller
we have not yet chosen, but perhaps we will make a separate contact center
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Best PBX software for affordable price
Avantages
- best software to handle all you call support.
- Easy to use and the dashboard gives overall status of all the calls and queries
- Using local phone numbers for the calling is one of the superb features
Inconvénients
- More integration is needed to export the data between multiple systems
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Very bad support!
Avantages
nothing. first time i tried to use the system was out of service, second time the usability and support was terrible
Inconvénients
everything.
Incredible how a company focused on customer service can have such a bad support for their costumers.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Simplicity
Avantages
Freshcaller was very easy to integrate with our existing CRM software, Freshsales.
Inconvénients
Was not able to access contact information from Freshsales to use with the caller.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Speak - easy
Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.
Avantages
I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
Inconvénients
It sometimes gets the drop calls, crashes.
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
used for conference calls
Avantages
we have used this system for conference calls of agents that are all over the country. very easy to download and join calls
Inconvénients
a few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
Réponse de Freshworks
Thank you for the review Brittany. We are really happy with your feedback. We will continue and improve our services
