OpenTable

4,7
Note globale

4,7
Note globale
Avis

Parcourir les avis sur OpenTable

1 309 avis sur 1 309
Classer par :
Erik
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 29/04/2024

Works well enough

Fair. They could be worse, but they could be better. VERY EXPENSIVE

Avantages

Guest management and seating options, fairly easy to add new tables

Inconvénients

There are other services that do more, and cost far less.

Emilie
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/01/2024

OpenTable User

Very positive, making something that can be a hassle easier

Avantages

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Inconvénients

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

Emma
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5
Publié le 03/09/2024

Date night made easy

Avantages

Makes finding and booking a restaurant so easy and straight forward

Inconvénients

In some areas open table isn’t as adopted, for example going aboard it would be super useful but not always a lot of restaurants are registered

Newkirk
  • Secteur d'activité : Enseignement supérieur
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/11/2023

OpenTable for Work or Leisure

I mostly use OpenTable for personal reservations (dates, meals with friends), but I also use it for work when our department or division has lunches or retreats at restaurants.

Avantages

All the details you need are there in the reservation once complete: day, time, location of table (if applicable), and any requests you might have if it's a special occasion.

Inconvénients

If you make a mistake, you have to cancel the reservation in order to make a new one because the system will show the time you want as unavailable otherwise.

Monica
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 24/01/2024

Great for finding a good place to eat and to manage reservations

OpenTable helps save the time that it often takes to research restaurant and is a great resources to find a place to eat with all its filters: geographical area, cuisine, date and time. Reservations can be made easily and requests can be included through a note to the restaurant. They can also be quickly and easily modified when plans change. Overall, it offers a lot of benefits at no cost.

Avantages

Reservations can be easily and quickly managed. When plans change, it takes seconds to cancel or reschedule.

Inconvénients

The fact that not every restaurant uses it though I imagine their database is growing constantly.

Todd
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/04/2024

Open Table

Avantages

Open Table has a great ease of use and guest awareness.

Inconvénients

Open Table can be costly but it is definitely a great help.

Jacqueline
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/04/2024

Great Option for Reservation Making

Avantages

The application is very easy to use and gives instant awareness of what is available.

Inconvénients

Nothing negative about Open Table. I wish all restaurants used it.

Rod
  • Secteur d'activité : Génie civil
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/09/2024

Classic Easy Booking

Pleasurable and straight forward booking.

Avantages

The ease of use and speed of booking a reservation.

Inconvénients

It’s another app of many and not all restaurants use it.

Brian
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/07/2023

Brian’s Review

Overall I’m happy with the product and would recommend it to anyone.

Avantages

The convenience of the app. It really makes it easy to reserve a table at the best restaurants.

Inconvénients

I don’t care for the up selling it kind of bugs me when I don’t need to use them for anything.

Dylan
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 30/10/2023

Everyone should use this.

Overall, OpenTable is my go-to for making reservations, even if I am already on google looking up locations, I will open the Open Table app on my phone to make the reservation.

Avantages

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

Inconvénients

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

Utilisateur vérifié
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 04/01/2024

OpenTable for your business meeting reservations is great

Overall experience has been great, especially for a free app!

Avantages

I use it to reserve restaurant locations for business meetings. Super convenient from cell or computer and can share with the other team members in attendance

Inconvénients

If you change a reservation, it sometimes takes a bit to get caught up and not send you reminders for that original date of the event

Michelle
  • Secteur d'activité : Services à la personne et aux familles
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 25/03/2024

Reservations made easy

Super useful and reliable. Very user friendly and a great app.

Avantages

I can book a restaurant on my phone and I can add my reservation to my calendar. It is reliable because you get a confirmation too.

Inconvénients

There is nothing that I don't like about this app. It was so useful especially when I am on vacation and I can book reservations at the tap of my phone.

Arianne
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

3
Publié le 16/08/2023

Good for reservations, not the best selection

Overall it does what it's supposed to do, but not overly impressed with the service.

Avantages

Really just use it to make restaurant reservations. The reservation will sync to my calendar and I can invite other attendees.

Inconvénients

A lot of restaurants use Resy or other platforms, so the selection is sub-par. The menus/prices shown are usually out of date. Also you typically cannot book a large group on OpenTable

Gladys
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

4
Publié le 26/03/2024

"Table for two, please" has never been easier

Overall, if you're a frequent restaurant diner, you must have Open Table. There are places that will tell you there are no reservations available, but Open Table updates in real time when reservations are cancelled and will even notify you if a table opens in a booked-out restaurant you are looking to dine in. It's also great when dining with a group, because you can filter by cuisines, group size, distance and other factors.

Avantages

I like being able to have options by simply using my location to find restaurants near me that have open tables for my group size. No more going from place to place, waiting for a table. I also like the reminders that come via text and the ability to add the reservation to my Google Calendar.

Inconvénients

They have a rewards program, but the app makes it unclear as to how to qualify or what the qualifiers are to earn rewards, but it sends you a notification on each reservation that you didn't earn them. It's really confusing, because the reminder that you're not earning rewards should then include instructions on how to do so.

Amaria
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/04/2024

User friendly with good customer service

Great platform, user friendly for the restaurants as much as for the clients, very expensive especially if we want to compete with other restaurant who chose to spend money on the marketing add-ons.

Avantages

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

Inconvénients

It is an expensive service, especially for a high volume restaurant.

Christine
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
4

3
Publié le 17/04/2024

Issues that need Attention

good , I dont' want to change reservations management yet.

Avantages

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

Inconvénients

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

Steve
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/04/2024

Open table

Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time

Avantages

Control flow of restaurant, pacing, mobile phone app connectivity

Inconvénients

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Som
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

1
Publié le 25/02/2025

Beaware of Sales Tactics.

Good with the setup and getting us to start. Very bad with ones you request to change the package.

Avantages

Initial conversations, helpful to setup. Later we realized why.. (We are an Australian restaurant)

Inconvénients

They have 2 packages. They use the cheaper package to compare it with the one you use and offer a free period to get you on-board. Then they say to try the other package and say it can be downgraded anytime. But, when they send the contract they add the higher package. After sign, they do not downgrade. That is the trick.

Wendy
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
2
Support client
1

1
Publié le 23/04/2024

OpenTable did more harm than good

It was terrible. Our issues were never reserved which created massive problems for us

Avantages

It offered a reservation system that we wanted to use to manage seating.

Inconvénients

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Utilisateur vérifié
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/08/2024

Satisfaction

Overall satisfied with the service provided by OpenTable

Avantages

Ability to reserve when needed, providing adequate services.

Inconvénients

Not guaranteed seating upon arrival with booking time.

Julia
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 29/10/2024

Its the main star - but I wouldn't go all in

Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests

Avantages

Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns.

Inconvénients

Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years.

Brian
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 23/04/2024

Joined for free during a covid deal

Unfortunately I feel like it's mandatory now. But I long for the days before covid when we purposefully DIDN'T take reservations.

Avantages

I liked that it was free for a while. It was essential when we had only 5 tables during covid mandatory outdoor dining.

Inconvénients

You get used to having it, you customers get used to having it, and then the price seems exorbitant.

Tatiana
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/12/2024

Wonderful!

Overall a great experience every time I use the app. It’s easy to navigate, I love that I can quickly and easily secure fun reservations. I also enjoy that they share insights like customer ratings, business address/hours, and any applicable dress codes.

Avantages

Very easy to use and navigate the app. I can get reservations to top restaurants in a few clicks.

Inconvénients

There’s not much I don’t like, perhaps I wish every restaurant used open table.

Marco
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4
Publié le 22/04/2024

Awways room for improvement

I am satisfied with the service.> I have been using the product at my restaurant since early 2000.

Avantages

Customer service is good. Immediate access to reservations.

Inconvénients

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Utilisateur vérifié
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/04/2024

Great app for reservations

Avantages

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

Inconvénients

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Sylvie
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/04/2024

Useing Opentable since it started or almost

I’m on both side, supplying Opentable to our customers and using it for my own reservations. It is an excellent product.

Avantages

Change in habits, from using paper and pencils to technology. Better organization.

Inconvénients

After 20 years using it.. I think that the license is really high.

Christian
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/04/2024

Great product

Avantages

Ease and the customer facing ability to get your restaurant reservations.

Inconvénients

It should have a profile for restaurants that are not on it to really show the maximum dining options

Maria
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 01/04/2024

Opentable helps streamline restaurant operations and enhance guest experience

OpenTable has been a game-changer for my client's restaurant. Its restaurant management and reservation management features, coupled with its commitment to enhancing the guest experience, make it a key part of my client's operations.

Avantages

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients. Everyone can easily view and manage reservations, ensuring that we can accommodate guests efficiently and effectively. And waitlist management/table status updates enable us to minimize wait times.

Inconvénients

There is nothing I dislike about Opentable.

Jose
Jose
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
5
Support client
3

4
Publié le 23/06/2024

Best app for restaurants reservations

Avantages

It's easy to search and schedule reservations, the platform works very fast.

Inconvénients

There are some features that are not than intuitive in the navigation like canceling a reservation.

Utilisateur vérifié
  • Secteur d'activité : Design
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 06/06/2024

easy to book a reservation and link to any calendar

Avantages

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

Inconvénients

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

Anthony
Anthony
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 26/08/2024

Convenient and Reliable, with a Few Minor Glitches

Overall, I’ve had a positive experience using OpenTable. It’s my go-to for making restaurant reservations, especially when I’m exploring new places. The convenience factor is high, and the app generally performs well. There are minor hiccups from time to time, but they’re not deal-breakers.

Avantages

OpenTable makes it incredibly easy to find and book reservations at a wide variety of restaurants, often with just a few clicks. The user interface is intuitive, and I appreciate the ability to read reviews and see real-time availability. It’s also convenient to manage reservations and make adjustments on the go.

Inconvénients

While the platform is generally reliable, there have been occasions when I arrived at a restaurant only to find that the reservation hadn’t been properly communicated or confirmed on their end. Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 05/12/2024

I wish all restaurants used OpenTable

Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing.

Avantages

Ease and efficiency of booking a table. Immediate feedback. Rewards program

Inconvénients

Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop.

Anely
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
3

5
Publié le 05/09/2023

La mejor herramienta para amantes del turismo culinario

Ha sido una herramienta súper rápida y fácil para reservar cualquier mesa o hacer cambios en mis reservaciones de restaurantes.

Avantages

Con esta aplicación puedes reservar en cualquier restaurante que tengas en mente, te facilita tener que hacer llamadas y esperar a que te atiendan, con algunos clicks tienes una mesa asegurada, la lista de restaurantes es súper extensa y además puedes revisar tu historial y hacer recomendaciones a tus amigos de los lugares que te han gustado.

Inconvénients

Hasta ahora no hay nada que no me guste, quizás cambiaría un poco sus colores.

shalva
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/04/2024

Very good stuff

Avantages

Reliability and exposure to guests and clients

Inconvénients

I likve evrything no cons

Whitney
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/08/2024

OpenTable: Easy and Fast Reservations

Overall, I use OpenTable frequently and always have a pleasant experience.

Avantages

I love how quick and easy it is to schedule a reservation.

Inconvénients

Nothing--very easy to create, change or cancel a reservation.

Aria
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 19/04/2024

Love it when I see that a restaurant uses OpenTable

Avantages

Ease of reservations, text reminders are amazing. You can modify or cancel on your own as well.

Inconvénients

Can be annoying to navigate on your phone

Chelsey
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 28/08/2024

Helpful and convenient

Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc.

Avantages

The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews.

Inconvénients

It would crash on my phone every now and again, typically when I’m out of internet range.

Stephanie
  • Secteur d'activité : Collecte de fonds
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/11/2024

Happy User

Avantages

I love being able to have the flexibility to ensure that I have a reservation at the place I want to eat at without waiting.

Inconvénients

I'm not sure all restaurants keep their times up to date, nor sometimes they hold times back.

Leyla
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/01/2024

Bequem und Garantiert

Nutze ich privat sehr gerne, und so kommt man auch gut auf neue Restaurants, die man vorher nicht auf dem Schirm hatte.

Avantages

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird.
Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat.
Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Inconvénients

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Alexandra
Alexandra
  • Secteur d'activité : Études de marché
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/08/2023

OpenTable Review

Love it! Would recommend to anyone because it has something for everyone!

Avantages

I use OpenTable at least once a week to book reservations for either myself & my boyfriend or a group of friends and I absolutely love it. The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites. I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked!

Inconvénients

The only thing that I dislike about OpenTable is that it does not include all restaurants in the area. I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area.

Jacob
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/12/2024

OpenTable for the Win!

Avantages

OpenTable is easy to use and gives updates when you are close to your reservation.

Inconvénients

Honestly, OpenTable is great and so easy to use. I can’t think of anything bad.

Marnie
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
3

3
Publié le 05/09/2024

Open Table is OK

Avantages

I like that it's pretty easy to use however it's crashed on me a couple times while using

Inconvénients

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

Tess
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/11/2024

Easy to Use Open Table

Very good, has been a part of many fun experiences dining out.

Avantages

Very easy for making reservations, adjusting resos, getting information about a restaurant

Inconvénients

I haven't run into any issues with it so far, it has only made the process of booking a reservation easier!

Jacalyn
  • Secteur d'activité : Rédaction et correction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
3

5
Publié le 12/11/2024

OpenTable Ease of Use

OpenTable provides the service as advertised. The experience of setting up the reservation is simple.

Avantages

Ease of making reservations and including others.

Inconvénients

I don't have any complaints about OpenTable, I believe it works well.

Susan
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/08/2023

Open Table For The Win!

So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Avantages

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Inconvénients

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Chris
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/11/2023

General Overview on OpenTable for Business Use

Avantages

Simple to use features - a lot of popular restaurants seem to have it as well. The best feature in the integration with the calendar you utilize, and the mobile accessibility.

Inconvénients

There isn't a feature that is disappointing with OpenTable, but they should try to get contracted with more places to touch as many audiences as possible. There has been instances where I've seen it not available when traveling or with a particular merchant.

Kelly
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/03/2025

OpenTable for the win

It’s a great booking system. OpenTable provides accurate ratings and feedback to make sure you are aware of your dining options.

Avantages

What I like most about OpenTable is the simplicity of the app

Inconvénients

I don’t have any cons at this time for OpenTable

Autumn
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/09/2023

Go to reservation app

Love it, helps me keep track of business and personal reservations and it’s makes scheduling easier on me

Avantages

Great and convenient for scheduling reservations, it prevents you from having to speak with staff at an establishment. You can leave notes regarding your reservations and it has the option to place the event on your calendar

Inconvénients

Maybe they could add a check in feature once you arrive at the location to notify the establishment that you are there. But overall the product is great

Brandy
  • Secteur d'activité : Entreposage
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 29/08/2024

Love this

User-friendly, offers excellent marketing choices, and has strong support. The assistance we've received has been outstanding, both in terms of operations and from our representative.

Avantages

This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations.

Inconvénients

I had no problem what so ever with the app.

Sara
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 16/04/2024

Easy to use

Avantages

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Inconvénients

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

1 309 avis