Flipdish

Avantages

Any time we have an issue or something that needs update it is done right away. I wish there were more companies like Flipdish that would offer the same sort of service to be honest.

Inconvénients

Until this day I genuinely don’t have any negative comments.

Avantages

Si tienes repartidores y no necesitas estar en la aplicación de Just Eat, Deliveroo, Glovo o Uber Eats, es tu alternativa deseada, no pagas un % altísimo por cada pedido, sino que pagas por mes una cuota fija.

Inconvénients

Que puedas meter empresas localizadoras de ultima milla pero tengas que pagar un extra... No creo que les cueste tanto hacer llamadas a la API para ir viendo por donde va el envío.

Avantages

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Inconvénients

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Avantages

What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.

Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.

And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Inconvénients

There is nothing I can say that is negative about this company, nor its services

Avantages

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.

Inconvénients

Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.

Avantages

With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company

Inconvénients

To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface

Avantages

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

Inconvénients

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Avantages

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Inconvénients

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Avantages

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Inconvénients

Nothing we have found not to like in this software in 4 years of using the App.

Avantages

Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.

Inconvénients

More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.

Avantages

Very easy to use and get used to. The software is also very responsive and all our staff members are happy.

Inconvénients

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Avantages

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

Inconvénients

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Avantages

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Inconvénients

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Avantages

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

Inconvénients

I’ve no issues with Flipdish or the service that they provide

Avantages

Support is on hand whenever needed. It is speedy service for business. It has many positives to business and marketing.

Inconvénients

Teething issues at start but the do get resolved once highlighted quickly

Avantages

Ease of use and the ability it gives me to reward customer loyalty without adding to my workload

Inconvénients

Up until the recent update it was a bit time consuming to look back on live orders, now it is very simple as straight forward

Avantages

It’s the perfect platform for the small businesses and would encourage others to join it as well.

Inconvénients

It’s need to be integrated to the pos system.

Avantages

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Inconvénients

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Avantages

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.

Inconvénients

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Avantages

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

Inconvénients

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

Avantages

Easy to use,
Website Backend to app shows all relevant information.
Great communication.
Very Easy for the customer to order food.
Backend staff gets changes to menu done in a jiffy.

Inconvénients

35c online ordering fee charged to the customer on both cash and prepaid orders and also small % fee for the restaurant
No easy method to switch off certain food items if out of stock for the day.

Avantages

Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful.

Inconvénients

Commission but still cheaper than others. When ringing support line intro message a bit too long. Preorder should be mention in a few different places not just on initial line most of the time we don't look there. Maybe mention after order total.

Avantages

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Inconvénients

Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

Avantages

Easy to use
User friendly
Can update easily

Inconvénients

Once placed the order there is no option to change the order

Avantages

Ease of use! Everyone who has learned about it so far has had an easy time figuring out how things work. Our workers really love how they can customize it so that it easily communicates what they want the customer to see.

Inconvénients

No count system as of yet (was told that it was in the works). Super excited for that.

Also, since we're a restaurant, we wish there was a way to have the sides to be able to be reused for dishes that we have. It can be a little tedious to re-type everything for all the plates that our restaurant has to offer.

An example would be that we have a Barbecue Chicken plate that has two sides that it comes with which are white or brown rice and green salad or macaroni salad. Majority of our plates do have the option to choose those sides and would like to be able to maybe click and drag it in those options instead of having to re-type it in.

Avantages

Very easy to use . Any time we can change the menu, Opening time etc etc our self . Don’t need to call customer services , weekly basis we receive all the information about business with Flipdish like total sales, to all number of orders , total revenue, accepted orders , rejected orders etc etc etc they summarised every thing which information you need they send in one e Mail

Inconvénients

There is nothing least for my opinion . Just need to advertise every where

Avantages

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Inconvénients

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Avantages

Ease of use! Does exactly what the big companies promise at a fraction of the price and back office is simple to use and efficient

Inconvénients

Can't send full push notifications to users for them to read, e.g. if it was a special offer. There is a facility but it's not great.

Avantages

admin panel and control over customers and sales

Inconvénients

There is nothing the I can thinks about

Avantages

Easy set up, nice customer interface, nice portal functions

Inconvénients

No “ready” button, no “add extra time” button, no “out of stock” button when orders arrives.
Terminal provided to small, orders list is unclear, acceptance time in unclear. Receipts printed are long. And unclear.

Avantages

For a first time online retail experience, Flipdish was an effort-less add-on to our revenue streams. The integration with our point-of-sale system, the ease of 'loading' our menu content and the 'fields' to convey information to the customer are simplicity at it's best. Our finance department was satisfied with the reporting tools and the ease of the payment method integration.

Inconvénients

So far each and every requirement seems to be well covered.

Avantages

Ease of implementation and customer solution support is super user friendly

Inconvénients

Needs more local language solutions, albeit I understand these are being addressed

Avantages

Not much attention needed, Flipdish look after it all. Tailored to suit us and includes loyalty option.

Inconvénients

No major issues. One issue is that with phone app, loyalty points cannot be transferred if customer gets new phone number.

Avantages

Its very easy to use and anybody can work with it, its not expensive for what your getting in value and im really happy with it

Inconvénients

Their is absolutely nothing not to like about this software its so good and eady to use its great value for money

Avantages

So staff friendly and reliable and complete package for customers

Inconvénients

Nothing this software is easy to use and reliable

Avantages

Easy to use, promotions, easy to read receipt

Inconvénients

Not many possibilities of time to select

Avantages

Very easy to download, very easy to use, Saves time, Customer gets to view full menu, puts ideas into Customer Head, very professional.

Inconvénients

That you have to repeat inputting address into Customer details each time you want to order. and text for printing too small on the order is very hard to read. Wish there was more marketing backup.

Avantages

It is easy how u can get it and start to use it immediately and so handy. I use that software weekly.

Inconvénients

I am fine with it. I dont have any like least to say... for the moment. I hope it get used and turn to be a dialy user.

Avantages

easy to use and very helpful staff, always there

Inconvénients

we receiving order for our other branch store and it is confusing

Avantages

Very easy to use and customer service is amazing

Inconvénients

There is nothing which I don’t like . Very happy with Flipdish

Avantages

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Inconvénients

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

Avantages

This software is user friendly , very easy to use.

Inconvénients

The docket can sometimes hard to read during rush hours

Avantages

Easy to use adaptable
Customer friendly

Inconvénients

The printer alarm Noise
Little one dimensional

Avantages

The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great.

Inconvénients

To date I've encountered no problems at all.

Avantages

Great customer care and minimum issues with portal

Inconvénients

Did not really have any issues at all and always updated

Avantages

One of my favorites about this app is that as user u get to create your own order, by this you discard the chance of any human error. Also it is very easy to use.

Inconvénients

It can be slow sometimes and probably the way the menu is designed requires some navigation from the user whenever you add something and need to go back to continue ordering.

Avantages

Very easy to use
It’s clear and concise

Inconvénients

Customers have a few issues with ordering on line
- can’t pay on line
- can’t put name on order

Avantages

Easy to use, customers happy. Happy to be able to add images

Inconvénients

The inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying.

Avantages

The customer support is second to none. The team are so friendly and efficient.

Inconvénients

There is no weak link in the flipdish team

Avantages

Both my staff and customers enjoy the ease of use of Flipdish, plus they have great customer service when we do have a question

Inconvénients

I don't have anything bad to say about Flipdish, although for the size of the print on the print out. I would like the font to be bigger