Imprima Virtual Data Rooms

Avantages

Easy usage and top customer service!
Flexible prices according to needs.

Inconvénients

I cannot think about something specific.

Avantages

Great team immediate help whenever you need it

Inconvénients

Not able to filter through questions in the Q&A efficiently

Avantages

I appreciated IMPRIMA’s user-friendly interface and how easy and straightforward it is to use. The platform’s robust features, especially the structuring of the dataroom, stood out as highly valuable. Their customer support is excellent, and when a problem arises, the staff is quick to assist you.

Inconvénients

One aspect I found somewhat overwhelming was the numerous notifications you receive for each new questions or new document. However, these can easily be turned off in settings.

Avantages

Het is een fijn programma om mee te werken.

Inconvénients

Wij werken al een geruime tijd met Irooms dus eigenlijk is alles vanzelfsprekend.

Avantages

The data room performs well. It is easy to see who has access to a certain file.

Inconvénients

What is less good is the fact that the publishing button sometimes does not turn red immediately. It is not possible to add files in a folder while keeping them invisible for the users having access to that folder.

Avantages

E' facile e intuitiva e consente di essere gestita con relativa facilità

Inconvénients

In generale siamo rimasti soddisfatti e non ci sono elementi che ci soddisfano di meno

Avantages

The customer service has been outstanding. Very fast reaction and good 1:1 support.

Inconvénients

the graphical implementation of the Q&A is a bit cumbersome. We often forgot to publish structural changes like moving or deleting files, here a better view of open to do's in the file structure itself would be helpful.

Avantages

Structure of VDR is clear and flexible.

Inconvénients

VDR didn't cause any problems and everything worked.

Avantages

Easy to use and a great customer care service.

Inconvénients

Customer care and back office service.

Avantages

Availability of support, very good user-interface

Inconvénients

Nothing.

Avantages

Easy to use
Easy to administrate
Easy to feed

Inconvénients

No bad experience to share. Redacting tool is maybe a bit cumbersome but helpful.

Avantages

Excellent customer support from Amsterdam team. Very helpful and always available.

Inconvénients

Could be bit more intuitive.
As a result I needed some extra customer support.

Avantages

Easy to use data room that offers all functionalities needed for a smooth due diligence process. Also the hands-on support is highly appreciated.

Inconvénients

Time needed for processing publication of documents was slow sometimes.

Avantages

The personal customer success manager. The relative ease of use.

Inconvénients

In some parts the logical structure of the data room is a bit counterintuitive.

Avantages

easy, quick and not expensive

Inconvénients

that not every file format is supported when uploading and that often errors occur during upload

Avantages

Imprima is easy to use and has a lot of features

Inconvénients

Sometimes in the Q&A the screen freezes (keeps loading)

Avantages

Easy to use and great customer service that was very responsive

Inconvénients

User interface could be further developed to a slightly more modern version

Avantages

easy to work with. Structure en logic of the software is easy to understand also for clients who haven't used this tool before

Inconvénients

permissions to see, upload is not always as easy as it likes. A view times we had to call the helpdesk

Avantages

The simplicity of the dataroom and the support desk was always available to reach.

Inconvénients

A nice-to-have is the possibility to redact pictures.

Avantages

We would like to express our appreciation and gratitude to the Imprima team for all the assistance and support throughout this project. Grateful for having worked with you on this one and look forward to the next.”

Inconvénients

Q&A follow up to share the same index to facilitate reading when extracting the report.

Avantages

The customer support was excellent.

Inconvénients

nothing

Avantages

Imprima is easy to use and when I don't know something the customer service is very good! Within a few hours I have my answer and everyone takes the time for you to explain it. The function to black line documents has been a game changer and saves me a lot of time and is very easy to use, would highly recommend.

Inconvénients

The option with the QR code I don't want to use, but I can't remove that. So I have to contact Imprima for this.

Avantages

Customer support was always on point, never had to wait long for help.

Inconvénients

Interface looks very old and not "sexy".

Avantages

Imprima software is straightforward and easy to use. It doesn't take a lot of training to get yourself and your Q&A Experts set up. Also, the customer support is available 24/7 and will help with any questions free of charge. I find it a great plus and felt supported throughout the process.

Inconvénients

Whilst most of the software is straightforward, some more advanced options can be made a little bit easier, especially for first time data room managers. E.g. the option to hide certain documents from bidders take some time to get used to. Also, the Q&A management of reforwarding questions or resubmitting answers that were previously marked red by Legal can be improved.

Avantages

The product is easy to use and fairly basic. In addition, support is easily reachable with quite a quick response rate.

Inconvénients

The uploading of documents could be somewhat improved. It works but it could be made more efficient.

In addition, the permissions and user options could be simplified.

Avantages

Het uploaden van documenten gaat snel en je kan veel documenten er 1x inzetten.

Inconvénients

De dataroom is niet gebruiksvriendelijk. Door er veel mee te werken raak je ermee vertrouwd, maar als ik het iemand moet uitleggen is het verwarrend. Er zijn te veel stappen. De klikbare afbeeldingen zijn ook niet duidelijk. Beter is om er knoppen van te maken.

Avantages

Available online. Drag and drop file storage

Inconvénients

Multiple touch points required to upload and publish documents. Sending out invitations and selecting file security settings is very slow and cumbersome.

Avantages

It's highly professional and supports a transparant transaction process

Inconvénients

Remembering all the possibilities it offers

Avantages

The product was not intuitive in the beginning, nevertheless the service hotline was very competent and helped with any occurring problem.

Inconvénients

The complex interface and thus the hurdle to teach it to our clients.

Avantages

Easy-to-Use Platform and amazing Customer Support

Inconvénients

The fact that once you upload a document you cannot upload it again without incurring in doublecounting of space

Avantages

I find the software very user friendly. The support that is offered to both end users in also invaluable. We can roll this out to clients and investors with no hesitations.

Inconvénients

There is nothing that i do not like about this software, although i may not be using it to its full potential as there are elements that we do not utilise, such as the Q&A functions.

Avantages

Easy to use, great customer supprt, straight forward in daily based usage, high level of security and laibility.

Inconvénients

Compilcated procedure in terms of password creation.

Avantages

- Incredibly amazing customer support, really incredibly nice and super available
- Q&A functionality is very well thought off and structured
- Folder structure navigation tools (Data tree & good index output)
- Clear graphics easy to understand

Inconvénients

- Could be the bulk of our project, but speed and upload/download limits seem dated
- Folder size limits (although there is not a limit, if it turns to be big it decreases the software performance)
- Some controls and tools are a little counterintuitive when compared to the usual Windows file system everyone uses

Avantages

The customer service is just perfect! We prefer that we are assisted in our own language. It makes it fast and easier to work.

Inconvénients

the costst, we now pay per user that is better than it was before.

Avantages

Service was absolutely the best I experienced compared to other VDR platforms. [SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

Inconvénients

The software is not very user friendly and also not intuitive. It takes a longtime to fully understand the software. Also the video's/manual were not very helpful. Luckily [SENSITIVE CONTENT] explained everything very clear. Also, the "standard VDR reports" are not up to par compared to other platforms - a lot of manual steps has to be done. Furthermore, the platform looks very outdated

Avantages

The customer service was always very helpfull.

Inconvénients

The price for uploads is too expensive. The price for regular hosting is o.k.

Avantages

Easy to add many documents at once and simple to invite people

Inconvénients

Permission settings is sometimes difficult to view everything

Avantages

The combination between the customer service experience and the functionality of the imprima dataroom are the best attributes.

Inconvénients

I feel like it is not the most user friendly dataroom andthus sometimes quite hard to use.

Avantages

Easy to use for first-time users , Excellent customer support,

Inconvénients

Data security : ensuring data security and limited access to only those who are permitted, even after downloading the files
Batch Downloading which is not limited/restricted

Avantages

user should have spent more time understanding before engaging with bidders

Inconvénients

some basic stuff is not logical and more time should have been invested to understand offering

Avantages

Drag and drop works easy. System is relatively fast. Support is fast and hands on.

Inconvénients

Sometimes there seemed to be a problem whit dragging a document, because of a to long documentname.

Avantages

The service people help set up the vdr, this allows time to focus on other important jobs

Inconvénients

It can seem complicated if you don't know what you're doing

Avantages

a good tool that helped us to sell the company. When I got stuck the helpdesk was very good and fast (mainly [SENSITIVE CONTENT] :) )

Inconvénients

Sometimes the settings are not easy to set up and you need help with that

Avantages

Inclusion of a disclaimer which needs to be accepted to allow access is key feature and Imprima were very helpful with setting this up. Controlling access levels of various parties has also been very straightforward.

Inconvénients

A minor point but bidder is not necessarily an appropriate description for each party using a VDR at the "Bidder" level of access.

Avantages

The customer service is very good and very reactive.

Inconvénients

In the beginning, when you are not used to it, it seems not so user friendly. You really need to practice a bit, before understanding how it works to upload and to know what all different steps are. It is not streight forward when you start using it. Sometimes files won't upload as the file names are too long when to many subfolders.

Avantages

Ease of use
pricing
24/7 support helpdesk

Inconvénients

Most items are in perfect working order

Avantages

Q&A download and answer upload, ease of use for building data tree, viewing who viewed what when

Inconvénients

some features were in the beginning harder to find or less intuitive. After excellent customer service explanation it worked well. Did not like that black line was not included.

Alternatives envisagées 

Pourquoi passer à Imprima Virtual Data Rooms

Avantages

Utilizzo abbastanza intuitivo, il caricamento dei dati, con la funzione di trascinamento, è sicuramente una procedura molto semplice. L'assistenza sicuramente è molto valida, un plauso va alla [CONTENUTO SENSIBILE] per la sua disponibilità e per la sua gentilezza.

Inconvénients

Non ci sono giudizi negativi. Il programma non ha mai dato problemi ed in caso di necessità l'assistenza è sempre disponibile.

Avantages

The ease of learning a new online dataroom

Inconvénients

The export of the online dataroom to our server

Avantages

Good service, always available, helped we with strange settings within the VDR.

Inconvénients

Not intuitive, hassle to get all the access controls in check. Difficult to rename documents, difficult to move documents around.