Fergus

Avantages

Fergus is really great if you need to invoice orders really quickly. I love it how it is connected with our accounting software. Also love Fergus because I can process/invoices remotely.

Inconvénients

Don't like how the invoice layout in Fergus couldn't be the same in our MYOB. (I.e the same invoice which is in our accounting system looks slightly different to the one that is created in Fergus. For an example, our accounting system doesn't show "quantity" delivered or ordered etc. I have to locate the Fergus invoice to check for this kind of information.

Also don't like it how you cannot change an invoice once it has been "approved."

Avantages

How simple and easy it is to use and communicate to my workers.

Inconvénients

Nil

Avantages

Easy to provide professional quote , and invoice off quote for deposit and job completion

Inconvénients

Every now and then if pushed wrong button to escape would loose the email draft.

Avantages

Outstanding sole user pricing plan
Active development plan with both functionality and user interface/usability improvements.
Keeps me in control of my daily business job management!

Inconvénients

Ipad/iPhone app: some quirky behaviour in text boxes that have more text than can be displayed
Ipad web browser some calendar scheduling functions are not operable.

Avantages

The fact that we now miss no invoices from the guys forgetting , cashflow much better , office work cut in half

Inconvénients

There is nothing I do not like about this product . It is the best product on the market for plumbers to use

Avantages

Right from the get go I was able to navigate my way through Fergus and began invoicing without the need to look up help. Even though a member from Fergus personally rung me and went over everything with me to ensure I was doing it correctly.

Inconvénients

I sorry, but I am really struggling to find one.

Avantages

Captures all jobs in progress all staffs time and materials, the importing of invoices is great.

Inconvénients

Doesn't not do credits, sometimes we are required to give credits for labour and or materials, not only do we need to go back in time and see these credits to fresh our memory on what we did and why we did it, our customer's want t see a credit in an invoice format, only way to do a credit is in MYOB and because Fergus makes changes to that software, the format in which is prints is disgusting and I cant issue those to our customers, not very professional at all

Avantages

The dashboard. The ability to see how many jobs are we are committed to, what stages these jobs are at, what needs invocing, whats been invoiced and whats overdue. excellent to know whats going on in one glimpse.

Inconvénients

no map function. would be great see where our site address that are loaded into Fergus on one map this could increase efficiency of our servicing and we can service more clients in the same area. Also would be good to have a report that pulls a list of all archived jobs.

Avantages

Easy invoicing and organising job allocations

Inconvénients

Doesn't make the coffee!

Avantages

Ease of use. I am not technologically minded.
Quick. Easy to access .

Inconvénients

Can’t add interest to overdue invoices .

Avantages

Fergus makes the day to day running of my business easier and more efficient.

Inconvénients

Overall there has not be any aspects of Fergus that I have had an issue with.

Avantages

The Calendar, ease to do and invoice and love how easy to import invoices, photos,plans

Inconvénients

The Cost has gone up since I started using it. Certificates should be free

Avantages

That it is simple to use and work through my jobs i have running and that it cuts my paper work with invoicing at the end of the day,

Inconvénients

The way it processes the voiding job/invoice/estimate/quote process,

Avantages

Reporting and the ease to use it. Its transparencies and accountability has help us become a better company and manage our jobs at a higher level.
The amounts of updates done to further improve the software is impressive.

Inconvénients

At the moment when generating from quote in purchase orders it generates upside down which is annoying.

Avantages

The best part is having all the administration in one place rather than hundreds of pieces of paper everywhere. It saves time in the office and is user friendly for our plumbers on the tools and office staff.

Inconvénients

There are a couple of little things I find frustrating but they are pretty minor, one is I would like the option to use a retail minus function when invoicing, at times some of the users have trouble saving things on the ipad but I'm not quite sure why this happened.

Avantages

Amazing system, it really has helped me organise my business and manage my workload in a much more efficient way.

Inconvénients

Nothing so far! If there is something I will feed this back to the team and I am confident they would do something about it.

Avantages

Its clear and describes the product well, very user friendly too

Inconvénients

I have nothing to change on this system.

Avantages

Zero & ideal integration and online accessibility.

Inconvénients

Unable to add PO to an invoice after it has been approved.

Avantages

Great for the small growing business to help monitor and maintain costs.

Inconvénients

With it supporting smaller companies, hard to consider using it once we get past a certain growth stage.

Avantages

Fergus is really easy to use and automated a lot of my processes.

Inconvénients

It's always hard changing software, so the change was painful

Avantages

Multi platform, built for small business, integration to Xero, relatively simple to use, saves me time

Inconvénients

Lack of fields in parts database, no link to google calendar, no subtotals to match sub headings in quotes and invoices, no photos linked to parts

Avantages

Easy too use flows well cheap links with xero

Inconvénients

Support can sometimes be a little late in replying

Avantages

A good amount of features without being too clunky.

Inconvénients

It needs Google Calender integration especially when inviting other parties to a meeting for a quote or job for example.

Avantages

Photos in the jobs, tracking where the workers are, favorites for quoting, notes and communication trail in each job.

Inconvénients

The inability to modify parts of Fergus to better suit our business. We operate differently from most sparkys and plumbers, and the mobile app could be simplified for our use.

Avantages

Well built platform that hasn't caused much downtime at all- it since well with Xero and back up service is excellent

Inconvénients

Would like more features available to the admin/management staff from the app- such as seeing calendar view, has been quite a few bugs lately on the app too- speed up the repairs on these without disrupting our operations.. also app doesn't work well on 3G ... that is probably obvious though..

Avantages

it makes everything I have to already do in my business much faster and more organized. also back costing is one of my favorites

Inconvénients

it has some limitations and functionality problems but I believe will be worked out in the future

Avantages

I love the way clients can accept or decline quotes and I am notified immediately. Customer invoice report is also great to keep on top of invoices due etc.

Inconvénients

Does not interact with Reece Australia yet. I think Reece New Zealand does interact with Fergus.

Avantages

Ease of use

Inconvénients

No certificates part of system

Avantages

That all my business is in one place and and simple enough for me to navigate with limited IT skills

Inconvénients

Transferring incorrect hours entered in the wrong job to the correct one

Avantages

The formats, linking with my supplier and Xero.

Inconvénients

I do not have any cons about the product

Avantages

I like that you can quote invoice through fergus and it links to xero, also like that the job files i can add photos and messages. If I need help the staff at fergus are very fast to reply in there messenger service.

Inconvénients

Only thing i could say is that when you up load a photo to a card file, when you need to use the photo and email it, it send a very small photo. (be better to save bigger photos)

Avantages

Ease of use for office staff and guys on the road from their phones. Can access it anywhere with internet.

Inconvénients

Nothing really is wrong with this systems it is all working pretty well for us and makes our live easy to get jobs sorted.

Avantages

easy to use

Inconvénients

don't know if you can convert a invoice back to a quote.
does not automatically get invoices from electrical suppliers yet.

Avantages

Calender function and easy to use interface

Inconvénients

A few features lacking, a few bugs. We are hoping these will improve with time, being a subscription based product

Avantages

Keeps all my customer, job and employee information together.

Inconvénients

Serious glitches with emails to clients.

Avantages

- Looking at the weekly schedule, customers call for a job and you can see straight away weather we have someone available or not.
- Time keeping is nice and accurate

Avantages

easy to use and easy to understand the features, it helps me to organize each schedule efficiently.

Inconvénients

I have a limited function to use under my log in

Avantages

easy to use

Inconvénients

No calendar app on the phone

Avantages

Ease of uploading as a new user - Fergus made is so easy with a check list and copied over contacts/migrated from existing Xero account with no issues or fuss.

Inconvénients

Nothing its all good but would like to see option of adding over heads costs to projects so a true P &L report can be run

Avantages

The ability to quickly change data, move info from Jobs, correct errors, share data with the rest of the team, update staff quickly via mentions, Especially Love the way FERGUS keeps improving features and adding on new functions to constantly improve the way we do things.

Inconvénients

From the Home Screen if you type client in the search bar, it flicks to a sub-screen then to the job screen, the sub screen is too quick to click your client sometimes, it would be good if there was say an extra 2-3 seconds here.

Avantages

How it consolidates all invoices from wholesalers and labour to invoice making it extremely efficient for me

Inconvénients

Not being able to add labour time to a job that has been quoted without being accepted

Avantages

Ease of use and customer support, being able to import supplier documents and allocate to jobs

Inconvénients

Not being able to create credits to customers

Avantages

Ease of use! Both in the office and also on the mobile app for our guys :-)

Inconvénients

As our suppliers do not have a pricelist that we can download into Fergus, I am needing to enter each and every invoice. It would be made a lot easier and quicker, if, when entering the materials onto an invoice, that you could also add each individual item to the custom price book as a favourite at the same time if it is not already in there.

Avantages

the easy use and functionality of the program, the features available and how this easily links into our accounting software.

Inconvénients

I find the calendar is not easy on the eye, the hours of the day extend past a regular working day and this can be frustrating when wanting to quickly schedule a job.
The app is slow and entering data isnt easy, can be very temperamental.
And that certificates are now an additional price instead of being part of a full user.

Avantages

So easy to learn and use - very user friendly

Inconvénients

I have no issues with using Fergus ... having worked with many programmes over my career, I find Fergus to be one of the most user friendly.

Avantages

It touches all parts of our business in a single piece of software.

Inconvénients

Cost, but worth it.

Avantages

I have used various platforms across a wide range of trader services, however I have never come across one that is so user friendly. It provides everything from quote, through to scheduling, GPS tracking, and email/sms communications to clients all from one platform.

Inconvénients

no cons to speak of. Great software, outstanding support. Only change I'd like to see is ability for quotes to add suggested time for scheduling, and preferred staff to carry out job.

Avantages

Very streamlined and well thought out software. It is designed to make the tradesman's life easier and it certainly does that well

Inconvénients

Recently they updated their pricing and it in my opinion is perhaps getting too expensive, considering there are plenty of competitors out there

Avantages

The ease of creating a job and adding supporting information. Then being able to assign multiple staff but at different times.

Inconvénients

The way the discount is shown at the bottom of the quote or invoice instead of per line. Its a bit confusing for our end clients.

Avantages

How easy it was to use even for someone with little computer experience

Inconvénients

Nothing.
Everything that Fergus software offers has improved the efficiency of running our business.