Hotello

A great option for a more traditional PMS

Good service

Always have a great service with the support team. Overall we enjoy working with Hotello, but some of the features are not quite on point.

Great customer service

Userfriendly software

Easy to learn, missing somes features

I am still new to this software, as a sales manager, I don't use it as often as before when I was in operations. I used to work with Opera. It is more complicated but as way more features. Quickly, here is what I think is missing:
-Check-in/check-out reservation process
-Using a credit card authorization already in the system for another reservation, instead of going back to the previous reservation and move the charges.
-Routing process, every thing must be done manually which causes more errors
Some far, here is what I notice. Hope it is clear.

Best Hospitality Management Software

We work with Hotello for more than 5 years and as we tried other Hospitality Management Software before we can say that we really enjoy to work with Hotello. When we have a problem or question we can speak to someone easily. They care about helping us quickly and efficiently. We can always reach the same team and they know us and our needs.

Smart and powerful Property Management System

Great software!

I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

A Great Software!

I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

its amazing

I didnt have any experience with hotel software but with hotello it's like i was doing that all my life !! it's easy to use and the help section it's really complete !

So much easier

Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

Les Chalets du Parc

It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

I always get a gook service when needed

some problem sometimes with the screen not always clear. In general the system is easy to use

creates groups and take reservations

it's my first times with hotello and i like work with it.

Helpful

Very friendly and helpful support team.

Hotello is the best!

Very suitable Software!

Easy to use and evolutive software for Hotelier

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Satisfaction

Excellent service from the sales and support departments

The customer service alone makes this a wonderful product!

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Good product for small to medium hotel

Focused on customer management

The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.

Best customer service in the computer industry

Superb

Really nice to work with

I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Perfect solution for busy people

Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Good but can they do more?

Hotello is user friendly. I like to use this program but they have to upgrade there options. Search button, more repport available.

Leadership

I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Hotello used by Joanne (HCMQ)

I now use Hotello since 2 years (night audit shift).
Before, I've worked with another software at an hotel for 2 1/2 years, and I really prefer yours.

Great support Service

Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

front desk

My experience was very easy to learn and when you trained some one. I like working every day with this.
every template is clear.

Efficiency Plus

When it's not crashing, it's a wonderful tool. It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Adjointe à la direction

I take care to book the groups, do the corporate agrement and billing . For 2 years , I always learn a little more.

my experience with Hotello

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.

Great software

We use hotello and its works really well. We have some particular issue sometime and the staff always try to help us.

The whole hotel operation in your hands

This software is a strategic tool as well as an operational one that functions as booking engine, revenue manager, task manager, email, marketing management and many other applications, adapting to the needs of the company. Thus contributing to the satisfaction of customers through the provision of quality service.

hotello review

friendly program to keep track and organize all the tasks regarding your business.
But it is the first time i see that someone must write at least 100 characters in order to give a review and participate in something. theres really not much to say when we consider that the perf the program it is mostly perfect. It is easy, clear, organized, fast, efficient, accurate, versatil, etc..

New participant

I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Great experience

Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

I like for daily use

First time of my life with this systme, was working with IQware before and not so much changed, so pretty satisfied for the price.

Great an simple

I really like how user-friendly Hotello is. It is super practical ! There is a lot of options which makes it perfect for every kind of company.

Easy

Hotello is a very easy systeme to use. When I started at the Capitole, I was stress about learning everything because I was at the box-office and I have a lot of systeme to work with. But hotello was not complicated. It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That maka reservation so much better ! Before I didnt want to do package because I thought it was caomplicated, but not at all, now I love working with Hotello !

We are new on bord but so far, it's good!

We have just start to used hotello. The system seems to be really userfriendly, easy to used... The team of support are really friendly and easy to work with. I would appreciate to be able to take my webminar whenever I wan and not on fix schedule, I think they are working on that, that's going to be a real good improuvement!

it was hard the first time alone,, then with the webinaire reception 2 all cleared up by the...

pros,
easy to use, more detailed information for the management and marketing, all in one use for the reception users and many ways to access the details
cons
go directly to my last reservation
split a bill when the other person has given a deposit
enter a payment in a bill that was an account receivable when we merged and this bill is total
therefore the taxes are included. Can I add a restaurant revenue with the total amount as payment when I don't have the original charge ?

easy to use

I have been using this software system for two years now and it is actually quite easy to use.

It is easy to track customers, track their stays, create packages, take down notes or special needs that certain customers may have.

The one thing that I have noticed about this program that is a con: sometimes, if you are revising a customer's folio, the dates of the stay can automatically change if you don't exit correctly.

Exceptionally user friendly, but could be better in allowing much more folio edits.

Pros: Nice interface design
Folio management is practical and easy to get to..
Night Audit is very efficient and precise
Report system is easy access
Cons:System can be much faster
There are some on going technical glitches with the system
Does not allow user to edit or add notes to automatically booked reservations
System should include different ways to get to access points
Interfact is effiecent yet could look much sharper to the eye

Overall performance is good.

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Easy, complete and fabulous

Hi like to work whit this software beacause it's make the work easyer and i can learn more and more every day about hotello . I like the news to !! It's a complete software and every hotels may have this software :)

Great product and services !

We work with Hotello for more than 5 years and we're very satisfied. They have a great and efficient team at technical support. The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Easy,multifunctional.

I have never had arguments against using this programme. It is very easy in use, solves all the tasks of the hotel. The interface is nice and not complicated.I have experience using other softwares and I would rate Hotello as the best for now.

Love to work with the most information in one page

Love to work with the most information in one page
Also the system remember clients infos for garantee or vip action
OVERVIEW of all room category + avaiability+out of other room+Groups etc...
Great Tools!

Hotello service

I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.