Re-Leased

Avantages

Ease of use, clean design, alerts & notifications to ensure nothing is missed, automation of tasks where practical.

Inconvénients

Not sure yet! It's still too early to tell!

Avantages

The implementation of Re-Leased and the support we recieved from Atul was outstanding and allowed us to understand exactly what re-leased offers and to use the software to its full potential. Atul was also very prompt in all correspondence and always followed up on questions that had been asked in training sessions.

Inconvénients

The integration with Xero - It was to easy to set the wrong date for when Xero would integrate.

Avantages

Calendar based and cloud based system.

Good looking owner statements that are easy to read

Owner portal

"Idiot -proof" ease of use .

Pro-active and approachable trainer and development team

Inconvénients

Would be great if the calendar integrated with outlook calendar .

I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade.

Tenancy letters are printed in a tiny font and not a very professional layout

Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields

Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

Avantages

I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

Inconvénients

The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.

Avantages

The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data.

Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly.

Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

Inconvénients

It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

Avantages

I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Inconvénients

I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.

Avantages

I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined.
The reporting function is useful but could do with some enhancements to save us time when reporting to the Board
The software is intuitive and easy to use - very user friendly.
Customer service has also been excellent and very interactive.

Inconvénients

There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio.
2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

Avantages

The ease with which I can track tenants. My business is self storage so there is a lot of movement and short leases, and the automatic invoicing is a great help, as well as the ease of adding new tenants and archiving old.

Inconvénients

As I am not integrated with Xero or other accounting software, it would be useful to have more monthly reporting on functions like cash received, EFT's for the month and YTD , occupancy levels , etc

Avantages

Re-Leased communiates well with a popular accounting app, Xero. I think the combination of using Re-Leased and Xero will result in the most efficient tracking of my real estate portfolio details and my accounting data. I have struggled with other apps to find all that I need in one place. Yes, it is true that I am dealing with two different Apps, however, Re-Leased works so seamlessly with Xero there is little to no inefficiency or duplication of effort in working with the two apps. Also, I love Re-Leased's customer service. Everyone that I have spoken with has been friendly, knowledgable, patient, and quite helpful. Finally, I find that Re-Leased is very intuitive in terms of entering data and figuring out how to move around the app. I hope to have an opportunity to more fully review this product once I become familiar with some of its more advanced features. I have a feeling my comments will remain quite positive.

Inconvénients

Some of the property attributes should be available company-wide, and not only in connection with their respective property pages. For example, if I want to view all of the insurance data together for all of my properties, I should be able to do this. The only other thing I can think of is that the U.S. version could be more adaptive to U.S. terminology. Some of the terms do not transfer over in certain of the more detailed databases (such as tracking insurance details). However, this is not the case regarding anything very significant. Bank connectivity, currency, measurements, gps locations, etc. all work very well for my properties, all of which are in the U.S. So far, there is not anything of significance that I do not like.

Avantages

We are constantly growing so needed a system that linked to xero for invoices and somewhere to store all of the data for the properties that we oversea.

Inconvénients

I don't think it is the easiest software to use in regards to adding data and dates for reminders for annual gas safety's, epcs, inspections etc.

I do not think the reports work well from the information we are inputting to the system. This could be user error but we do not get any data on vacent percentages etc. It would be useful to have this data as we currently keep all of our reporting on excel sheets seperate and it would be good to have this all in one place. Again this could be user error but we have not been able to work out how to use it.

Maybe we could set up a all to run over this.

Avantages

Re-Leased is a sophisticated and intuitive platform that has delivered several benefits to my team and my role as a property manager. Tasks that were once time-consuming and critical dates that were often forgotten are dealt with on Re-Leased. The implementation and support staff are attentive and ready to provide assistance if you are ever in need. It's a great software with a great team behind it.

Inconvénients

There is very little not to like about this software. Improvements are constantly made and it is very intuitive. The reporting side still needs some improvement but this I understand is on its way.

Avantages

Web based and apps make this easy to use on any workstation tablet or phone. The software automates all our regular functions and works as a single point data capture device. The intervention with Xero accounting software is pretty flawless.

Inconvénients

Some of the contact handling is not 100% intuitive, particularly for less frequent users. But this is a minor quibble that just needs a little more familiarity.

Avantages

ReLeased is user friendly and intuitive.

Inconvénients

There are a number of features we would like which have yet to be rolled out, but we remain hopeful these will be implemented soon.

Avantages

How easy it is use, the interface is simple but effective. The constant improvements from listening to client feedback is much appreciated and has improved our working life’s dramatically. The service charge improvements have been the best leap forward this year.

Inconvénients

It can take time to hear back regarding issues with bugs in the system. This has been challenging when we are undertaking time sensitive tasks.

Avantages

The time saving in managing a multi let estate both from the property management side and also in respect of the accounting as a result of Re-Leased having a full integration with XERO. Integrated software which is cloud based is the way forward for any organisation wishing to minimise overhead, staff management issues and drive efficiency going forwards.

Inconvénients

The software is relatively new and still developing and at this stage it doesn't address 100% of our needs but Re-Leased do listen to our requests and have and continue to add to their software and hopefully we will get there soon.

Avantages

The first year of usage, after that they become relentless to increase the package costs

Inconvénients

Staff serving constant increases each and every year

Avantages

Matching of payments. Bank Reconciliation. Creditors payments. Month End. Reporting and statements.

Inconvénients

Management Fee setting can be made simpler. Managing Suspense Account - having to create an Income Invoice just to receipt to Suspense.

Avantages

It's integration with Xero is really what makes it so valuable with rent payments and stuff. I would say that it's file storage facility is also very important.

Inconvénients

The rigid user interface, such as when you go through folder and click through things then previous tabs on it. Also you cannot preview files when wanting to open them, I also think there should be an easier way to edit documents than downloading, changing then replacing.

Avantages

Having all of our tenant information in one place was incredibly helpful, especially when various company members didn't share an office and needed to have something they could all access from different parts of the country/world. We all needed to see information about our properties and tenants but as this was constantly being updated we needed somewhere where the information could be stored, updated and accessed by us all. Re-leased has enabled us to check what was happening with various properties, check out tenant information and see what action had been or needed to be taken on a daily basis.

Inconvénients

It takes a bit of time to familiarise yourself with everything and load up information. I think once you've put the time in and practised moving around within the software, it starts to become quite logical and much less daunting. Initially you do need someone to talk you through how everything works and then it starts to make sense.

Avantages

Ability to store all documentation under the tenant. Anything you can think of that is needed to manage a property is included. In effect a one stop shop.

Avantages

It is great to keep all the property information in one place and feeds into Xero really well. Raising the quarterly invoices is seamless.

Inconvénients

the data from Xero doesn't seem to feed back to Released if a sales invoice needs raising that Released cant deal with. The only main issue with bills is that the invoice reference doesn't feed down to Xero s this has to be manually adjusted

Avantages

Re-leased caters to the property manager to add all the information on a daily basis and able to give the owners detailed and itemized reports on a monthly basis. Reconciling on a monthly basis is also comforting and reassuring.

Inconvénients

The learning curve, given how un-computer savvy I am.
Itemized maintenance work orders for individual properties.

Avantages

Very easy to use, cloud based so accessible anywhere anytime, visually pleasing and covers everything that I need to manage my portfolio!

Inconvénients

There's not much I don't like! There are a few tweaks I would make but you can suggest these to the development team who are constantly improving the site and welcome suggestions.

Avantages

It's easy to use, the interface is familiar and it works with Xero

Inconvénients

It doesn't provide an option to give a report on property management fees per tenancy, this would be helpful when doing budgets.

Avantages

Easy to read pages.
Can add a Google Earth map.
Can add multiple images.
Links to Xero accounting.

Inconvénients

Images very slow to load.
No option for 'Leaseholder' instead of 'Tenant' details.
System can be very slow.
No page(s) to list Appliance details for a property.

Avantages

Best attribute is that it intergrates well with Xero accountancy software, option to contact tenants viaSMS is also nice feature if you need to sent information/notices etc.

Inconvénients

Doesn't have a credit/debit card payment option for customers. Would like a option to raise repeat invoices such as deposit payments etc.

Avantages

the interface with Xero was driving reason for considering and it hasn't disappointed

Inconvénients

not quite as intuitive as xero although this in part is due to situations being different on property by property basis.

Avantages

User friendly product, can access on tabs and mobile phones
Comprehensive product which includes management and finance both
Easy to manage multiple properties

Inconvénients

Need to put lots of information about the property which is quiet time consuming, but without doing this product will not be useful.

Avantages

I like the fact that everything to do with the property is all on one system from purchase to let, arrears, repairs, invoices.

Inconvénients

I would like to upload emails to outside organisations as I send and receive them instead of having to copy and paste.

Avantages

Its super handy to have everything in one easily accessible place. User friendly. Easy to use. So much capability

Inconvénients

That you cant preview files you have to download them then open them.

Avantages

My employees feel comfortable using the software and their work has become easier and the targets are clearer to achieve

Inconvénients

Sometimes we do not find very clear the information about the upcoming vacant rooms because the system does not put the future tenants as occupants. It confuses us a little, but we do it manually.

Avantages

It lets me organize tasks, great service, tenants information, companies documents, it is fast, it lets me get finance reports.

Inconvénients

Nothing so far, everything is good and handy, it has been a nice experience for all the tools it provides.

Avantages

The interaction between xero account software and the way it stores all relevant dates and generates reports

Inconvénients

That it doesn't remember the last screen that you were on when you go in and out of maintenance task.

Avantages

It is user friendly and easy to use. I like that you can do pretty much everything on the one system.

Inconvénients

It would be better if you could search for everyone under the same tenancy and send out emails/ correspondence that way with one button etc.

Avantages

It has enabled us to keep tabs on the maintenance of our properties. It also works well with Xero and the after support has been amazing.

Inconvénients

We have been using Re-Leased for 18 months and haven't found anything yet.

Avantages

Autobilling, Budget v Actual reporting linked to Xero, ability to store documents grouped by tenant and buildings, Key dates calendar

Inconvénients

Rent reviews in arrears when all our billing is done in advance. Have had issues trying to link through to Scans attached to Xero invoices

Avantages

i really like the fact that you can save documents to each tenant and to each property. i am able to save documents needed to access easier.

Inconvénients

i least like the fact that if one of your current tenants transfers to one of our properties we are unable to transfer all their current details and have to set up the tenant completely from the start

Avantages

it helps is make a minimal number of errors on key lease dates such as expiries, rent reviews and invoicing. human error minimized.

Inconvénients

difficult because our experience has been positive, so strangely not sure what to write in this section.

Avantages

what I like most about the software is that tenants can access documents and view things themselves. it is great for storing all tenant information

Inconvénients

The software is great but could be so much better! You should be able to calander in repairs and cc more than one person in! Also i feel you should be able to upload videos on tenatns portals not just images.

Avantages

Software is very easy to use and understand. Great features. Easy access to it from almost any device.

Inconvénients

Lack or better yet no access to customer support. No access to software from my smartphone or pad.

Avantages

It is very quick to find all the information I store, the system is very friendly, creating properties and tenancies is real easy.

Inconvénients

We as the property give our tenants the option to move from one property to another, in the system I am NOT able to transfer one tenant from one property to another, I need to archive and create a new one with the very same information except for the new property.

Avantages

Rents and repairs are on the same system and its easy to search for properties and tenancies. I like the Maintenance Hub its easy to send contractors all information.

Inconvénients

I would like to be able to upload email conversations. I would have liked some training with a Re-Leased team member present not on video call links.

Avantages

I can see exactly what I need in my area, the customer service representative puts the maintenance tasks in per house and I can see them well.

Inconvénients

We have not still found a way to organise the maintenance tasks from most urgent to less urgent. But we see them all and we organize

Avantages

This system is easy to use, navigation via the dashboard is the best. I would highly recommend this product to any business, small, medium or large.

Avantages

Released is very user friendly and easy to use and has some great features.

Easy to save and access important documents.

Inconvénients

The maintenance function could be improved - the task function is not the clearest for reporting - i.e dates reported etc.

Avantages

Use of use, the dashboard is very useful. Overall Re- Leased is much easier, logical and clearer than other property databases I have used in the past.

Avantages

It creates our rent invoices in Xero. It helps us manage our service charge budget vs actuals. It is a central depositary for our leases. It helps us keep track of lease dates. We use the maintenance portal but struggle to get the maintenance team to use it.

Inconvénients

We still have an excel for producing financial forecasts which is because we have a number of services (phones, broadband etc.) which we also sell to our tenants which we have to forecast separately.

Avantages

I like how we can create invoices and that Released syncs with our other softwares. It is very user friendly!

Avantages

The user friendliness of the whole system, it is easy to navigate and things are very methodicalreports

Inconvénients

Clarity around need for data input in certain areas that will impact reporting - that we did not realise

Avantages

It's very friendly and fast, so far I haven't encountered any issue since it's very easy to save the data. At the moment everything has been very helpful since it reminds me tasks that I need to do.