Lofty

Avantages

Nothing. There has not been a single positive moment since signing up with LOFTY.COM

Inconvénients

Lofty seems to be falling apart.

Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support.

I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers.

Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database.

Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work.

I would highly recommend against this company.

Avantages

The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money

Inconvénients

i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

Avantages

CRM appears to be good, but with the IDX and website problems, your customers will never use the website.

Inconvénients

The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back.

Avantages

Innovation. Records phone calls. metrics

Inconvénients

The search field is not intuitive. If you want to search for a lead's name you have to know the full name and exactly how it is spelled. If you just know their last name it will pull up all the names with those letters in it before pulling up the relevant lead. If the lead's name is Amin and you only have one person by that name chances are you will have to scroll through a whole number of people before getting to that name. For instance, somebody by the same as Stamin will most likely be shown sooner. There have been more technical issues on this CRM than any of the last 5 that I have used. Campaign emails won't be sent when requested. AI will communicate with leads when not. Texts will suddenly be invalidated. About 18 months ago when I called up technical support I would be guaranteed to get through to someone at least by the 2nd or 3rd try. Now I can try every day for a week and nobody responds.

Avantages

The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews.
We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported.
Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB)
Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads.

Inconvénients

The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc. You can only text to one recipient at a time which is not convenient when sending a text to a couple (Chime states they are working on MMS). The contact Search box is hidden unless you hover over a magnifying glass icon slowing things down (please stop being fancy and put a box where it eventually appears). Only one Lead Pond is provided in our package (We were accustomed to more in FUB). Transaction Task Management is a bonus compared to FUB but I wish I could have Transaction Level Custom Fields, the ability to template my transaction expenses/commissions, assign tasks to other members of the team, and reorder the tasks within the template configuration screen.

Avantages

Constant updates to include new features in the system

Inconvénients

Way too many tech issues for this system to be relaible

Avantages

I like that it gives people a second chance and the ablility to earn credit .

Inconvénients

Sometimes some banks dont work with them but its worth using.

Avantages

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Inconvénients

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Avantages

I really liked its layout and ease of finding everything on the one site page.
You can sort your leads in any way that suits your ease of use which makes it handy.
It's flexible and user-friendly.
It has great tech support that usually answers within minutes - which is really helpful.

Inconvénients

Lack of popup options for tasks. I am a person who needs nudging to remember the many tasks at hand...if it doesn't pop on my screen....I lose the thread....

Avantages

Chime software is easy to assess. It has no Hidden fees attached to transactions and transactions are really fast. Also if you make a mistake you account will not be easily freezed unlike others

Inconvénients

Chime has high deposit fees for cash deposition which sometimes makes things difficult

Avantages

It’s very well integrated and offers a credit builder card which is very beneficial for people trying to work on there credit and have a dedicated banking app all in one

Inconvénients

Sometimes it can be difficult to get in touch with support and spot me can be a little tricky

Avantages

Smart Plans, Task managing, Lead capturing, Lead scoring, Lead managing, Property to Prospect matching, Website connection

Inconvénients

Needs to allow for a given lead to be managed as both a buyer and a seller simultaneously.

Avantages

Chime is very easy to use and track your funding.

Inconvénients

It was confusing to set up at first but once you get it, it's a cakewalk

Avantages

The lead management and system integrations are unmatched.

Inconvénients

Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Alternatives envisagées 

Pourquoi choisir Lofty 

Avantages

I don't like anything about this CRM. It has basic functions but the customer support is so frustrating that the software is basically impossible to use.

Inconvénients

Customer support is without a doubt the least helpful, slowest to respond and absolute worst in the business

Avantages

This is a basic CRM. I am frustrated with basic functionality and the inability of customer support to be prompt or even remotely helpful with their responses.

Inconvénients

Customer support. You can NOT get a hold of someone at this company. They don't answer the phone and when you get someone on chat, they chat with other users and are slow to respond. And when they do respond, it's unhelpful and inaccurate.

Avantages

Smart plans-after one year, will not automatically start. Do no move to next plan as designed. Importation was terrible. On boarding we had hundreds of hours trying to get it to work. We have had 4 "success" managers in the past 7 weeks. Does not work as they say. I can honestly say, we have spent over $5500 on Chime monthly fees, and hundreds of hours. Not responsible for one sale. In fact, i can say that they have slowed my business. I DO NOT RECOMMEND YET. I have not given up, but I should have.

Inconvénients

EXTREMELY FEATURE RICH AND YOU DO NOT HAVE ANY IDEA IF THEY WORK OR NOT...or worse, are they currently working?

Avantages

I like most the lead generation, activity tracking. The dashboard is great to keep an eye on activity.

Inconvénients

Sometimes on my android device screen gets garbled, I dont know if its a software problem or my phone settings.

Avantages

It's has digital marketing tools and AI powered automation. I like the software too because it's helps in streaming sales funnels

Inconvénients

I have not seen any fault or back drop with the use of this very software, so for now I don't have any reservations about the software yet.

Avantages

Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it.

Inconvénients

Customer support is by far, without a doubt, the absolute WORST I have ever experienced.

Avantages

NON it is horrible company once you get onboard they disappear.

Inconvénients

Worst Company Ever they are complete scam

Avantages

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Inconvénients

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved.

There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

Avantages

I don't know because they won't help me actually learn to use it. I try calling but I don't hear back

Inconvénients

It is hard to use any of the feature if you can't get a response from tech support. Spend your money with a company who will return your calls. They are happy to sell you the product, they just don't want to help you use it.

Avantages

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

Inconvénients

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

Avantages

I like the ease of use. About 75% of the leads are willing to talk to us. Chime makes it cold calling easy, we know the people who are registered on our Chime site are interested in learning their house value or interested in purchasing a place. Makes calling easier.

Inconvénients

There is some data that we are not able to export with out requesting it from our account executive. Such as partial seller leads. Sometimes the leads coming in are way outside of our set range. For instance, we are in MA and the leads are for FL.

Avantages

Chime banking is very easy to use. Download the software on Google play and sign up for your bank account. It takes only a few minutes to sign up. Banking is free. Checking and savings. If you need to do direct deposit they've got this available for you right away as well. Customer support is available, free and easy to use. They send you notifications and text alerts to notify you of your account being used and if your account is used in a unfamiliar way, they will notify you of this as well to ensure their is no one accessing your bank information.

Inconvénients

The least thing I'd say I like about Chime is there is no banking local where I can go into a bank and do my banking if I so choice to.

Avantages

The ease of use with this is unmatched and customer service is amazing!! Safe and secure!!

Inconvénients

Length of time with checks, ccould he faster

Avantages

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

Inconvénients

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Alternatives envisagées 

Pourquoi passer à Lofty

Avantages

Chime is very easy to use and navigate on a daily basis

Inconvénients

There is nothing that I don’t like about chime

Avantages

Ease of use and spot me option makes it convenient if you overdraft

Inconvénients

None I like the app and software very much

Inconvénients

over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

Avantages

I really like the ease of use and support to from CHime to onboard with their CRM and Website. Chime was very responsive and made sure that my onboarding went smooth. I really like the website and the tools to engage leads to convert.

Inconvénients

None at this point. I really dont have anything negative to say about Chime. It has really taken my business to the next level.

Avantages

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

Inconvénients

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

Avantages

I really like the app. It’s easy to use and I really like the design of it and my debit card. I was able to get approved for an account easily.

Inconvénients

Hopefully, it’ll have a feature where you can add money from another card like PayPal does. Otherwise, I have no complaints.

Avantages

At first I enjoyed the online banking process but that was short lived

Inconvénients

My phone was lost and I was unable to get back into my account because I no longer had access to my phone number

Avantages

Easy to use app. Convenient mobile banking

Inconvénients

Card takes about a week for delivery. No joint account option

Avantages

While similar to Commissions Inc it did not have everything that Cinc had to offer. Functionality was good.

Inconvénients

Nothing really to dislike about the software, it worked as it should.

Avantages

Chime was easy to set up and integrate with my email, calendar, lead sources, transaction management, and more. I love the dashboard that shows New Leads, Opportunities, To-Do's, and Business Goals and let's me drill down into each one. It helps me manage tasks and stay on top of all my opportunities. It is affordable for our small team but has the robust features we will want/need as we grow. Customer support was easy to reach and very helpful.

Inconvénients

I had a little trouble setting up the website integration to allow the property alerts, but I was able to work through it on my own.

Avantages

The use of this product isn't great. To many problems with getting things to work correctly

Inconvénients

I dont feel this is a great product for my needs.

Avantages

Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

Inconvénients

No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

Avantages

The ease of it all. The mobile app and all ots features esp the ability to lock your card

Inconvénients

Nothing ready pretty satisfied with chime

Avantages

Initial uploading seemed to be very customer service oriented.

Inconvénients

Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Avantages

Cost efficient and very intuitive. It has a clean UI with everything organized appropriately. Has all the main features you need in a CRM.

Inconvénients

No transaction management feature of integration option to connect with an external software that provides transaction management.

Avantages

The software is user friendly, easily used, and even when they update the system, I dont feel lost. They don't try to reinvent the wheel; they just make it easier to do your job. The product itself is designed with real estate agents and brokers in mind the developers utilize in-house real estate professionals so they can create the best product possible.

Avantages

Really love the ability to utilize the IDX Website. The ease of use for running all our Marketing Campaigns right through the software is a huge plus as well.

Inconvénients

It would be nice to be able to utilize docusign right through our software instead of using a zapier account.

Avantages

The interface is clean and streamlined. It makes it easy to find the contact(s) you are looking for and the app is a great sidekick to the CRM.

Inconvénients

The biggest drawback is the lack of a dialer. I have used Mojo for a long time and having two separate CRMs became a hassle early on. I understand Chime is working on a dialer to compete with Mojo, and if it is anything like the CRM portion of their offering, it should be a good one.

Avantages

I love the ease of use and support is always responsive.Highly recommended all around. Our rep, is great!

Inconvénients

Moving form another system is hard, but thats not on Chime. Original sales person didn't inform me of every cost (sub-domains), but that person is gone now. He was still pretty good...just didn't inform me.

Avantages

They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

Inconvénients

There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

Avantages

Website looks good but wanted to see leads that I am not seeing not sure what more I should do would like a call from chime checking on progress but it hasn't happened

Inconvénients

Seems ok to me not enough leads though not sure what more I should do would like chime to follow up and see how things are going but that's not happened