Lofty

Avantages

Not Much! at this time I'm regretting my decision to switch to them. Their sales team will tell you anything to get you to sign. I haven't been able to use their products because I cant get past the onboarding phase and they really don't care

Inconvénients

With Lofty Set up is 100% on the user. Lofty will not do any set up on the IDX web site or the CRM. they expect the client to do it all. The support team is very little help. I've been trying to go live with my website for weeks and I'm still not there

Avantages

This system has so many functions available that I haven't even began to use them all, but if you want to do something, chances are it's already integrated into Chime. You can track leads and follow ups, set up drip campaigns to keep in touch, and even set up your website.

Inconvénients

Because there are so many things you can do with the system, it can be a little daunting to get started, but there are plenty of how-to videos that walk you through it.

Avantages

The platform is easy to guide through. This makes it efficient in my opinion. It saves time and energy to just get what I need done.

Inconvénients

Can be overwhelming with how many features there are. I have had some random loss of sound and calls during some sessions.

Avantages

Chime almost thinks of everything. Being apart of a team that is coming from several unpleasant experiences with other CRM/IDX website packages, Chime has been the most delicious breath of fresh air. The program is user friendly, connects all leads/clients to their Facebook accounts, and the offers support that is available is amazing. We are so happy with Chime and can't wait to have a longstanding relationship with them!

Avantages

Nothing. There has not been a single positive moment since signing up with LOFTY.COM

Inconvénients

Lofty seems to be falling apart.

Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support.

I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers.

Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database.

Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work.

I would highly recommend against this company.

Avantages

The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money

Inconvénients

i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

Avantages

The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews.
We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported.
Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB)
Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads.

Inconvénients

The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc. You can only text to one recipient at a time which is not convenient when sending a text to a couple (Chime states they are working on MMS). The contact Search box is hidden unless you hover over a magnifying glass icon slowing things down (please stop being fancy and put a box where it eventually appears). Only one Lead Pond is provided in our package (We were accustomed to more in FUB). Transaction Task Management is a bonus compared to FUB but I wish I could have Transaction Level Custom Fields, the ability to template my transaction expenses/commissions, assign tasks to other members of the team, and reorder the tasks within the template configuration screen.

Avantages

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives.

Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Inconvénients

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved.

There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

Avantages

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

Inconvénients

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Alternatives envisagées 

Pourquoi passer à Lofty

Inconvénients

over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

Avantages

I really like the ease of use and support to from CHime to onboard with their CRM and Website. Chime was very responsive and made sure that my onboarding went smooth. I really like the website and the tools to engage leads to convert.

Inconvénients

None at this point. I really dont have anything negative to say about Chime. It has really taken my business to the next level.

Avantages

At first I enjoyed the online banking process but that was short lived

Inconvénients

My phone was lost and I was unable to get back into my account because I no longer had access to my phone number

Avantages

Initial uploading seemed to be very customer service oriented.

Inconvénients

Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Avantages

Cost efficient and very intuitive. It has a clean UI with everything organized appropriately. Has all the main features you need in a CRM.

Inconvénients

No transaction management feature of integration option to connect with an external software that provides transaction management.

Avantages

The software is user friendly, easily used, and even when they update the system, I dont feel lost. They don't try to reinvent the wheel; they just make it easier to do your job. The product itself is designed with real estate agents and brokers in mind the developers utilize in-house real estate professionals so they can create the best product possible.

Avantages

Really love the ability to utilize the IDX Website. The ease of use for running all our Marketing Campaigns right through the software is a huge plus as well.

Inconvénients

It would be nice to be able to utilize docusign right through our software instead of using a zapier account.

Avantages

The interface is clean and streamlined. It makes it easy to find the contact(s) you are looking for and the app is a great sidekick to the CRM.

Inconvénients

The biggest drawback is the lack of a dialer. I have used Mojo for a long time and having two separate CRMs became a hassle early on. I understand Chime is working on a dialer to compete with Mojo, and if it is anything like the CRM portion of their offering, it should be a good one.

Avantages

I love the ease of use and support is always responsive.Highly recommended all around. Our rep, is great!

Inconvénients

Moving form another system is hard, but thats not on Chime. Original sales person didn't inform me of every cost (sub-domains), but that person is gone now. He was still pretty good...just didn't inform me.

Avantages

They were very helpful getting everything set up and it has been super helpful as my company and client base are growing.

Inconvénients

There are a few categories that I wish it had that would be helpful. But for now I keep that information in the notes section but would like to have a place to keep it so that I don't have to scroll through the notes to find it.

Avantages

Website looks good but wanted to see leads that I am not seeing not sure what more I should do would like a call from chime checking on progress but it hasn't happened

Inconvénients

Seems ok to me not enough leads though not sure what more I should do would like chime to follow up and see how things are going but that's not happened

Avantages

The interface is very user friendly
The website looks quite modern
It only costs a month without marketing
The crm looks very nice.
The CRM has many insights into what clients are looking at

Inconvénients

The CS was just okay. Sometimes they didn't respond quickly.
It cannot integrate with email servers other than Gmail and Outlook.

Avantages

I like the ability to organize my leads into groups that have minimum contact times as well as the ability to now do property alerts by geographic boundries

Inconvénients

not having HTML email options for broadcast emails or part of drip campaigns. This requires me to need to use 3rd party software like Mailchimp to send newsletters

Avantages

Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

Inconvénients

Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

Avantages

I like the fact that it does have a monthly fee for everything. Have no fees taken away from money being deposited make it better for me and my family going through this pandemic.

Inconvénients

There is no bank to deposits checks and cash.