Emburse Expense Enterprise (formerly Chrome River Expense)

Avantages

I appreciate how easy it is to submit expenses for reimbursement and invoices for payment. I especially like the feature that allows you to scan your invoice directly to Chrome River which saves time having to upload it.

Inconvénients

I wish I could edit invoices after they've been submitted.

Avantages

Chrome River provides wide variety of feature which make the day to day lie easier. We have done lots of automation after moving to Chrome River platform and it saves time for users, approves and auditors.

It has also brought controls within the process.

Inconvénients

I like all the features it has and definitely there is scope of new features.

Avantages

The ability to use my phone to take a picture of my receipt and upload that either to a computer or an app makes providing and processing expenses quick and easy.

Inconvénients

It would be great if this app could leverage optical character recognition to load information from the receipt directly into the details about the expenses.

Avantages

I like how user friendly it is. You are able to upload a receipt multiple ways.

Inconvénients

You are not able to add an expense to a returned expense report.

Avantages

the ease of use and accessibility. users can upload receipts on the go, approve and review reports, and have historical access of their submitted expense reports.

Inconvénients

I wish all users were as excited as I am about it. We've found that it takes a bit of time to adjust, but the overall response has been very positive

Avantages

Great integration with our ERP system (PeopleSoft). Nice features like Snapp App, Uber integration. Really easy workflow process. Nice, user friendly design

Inconvénients

I don;t see any disadvantages so far. App is stable, in case of any issue we have the service desk for the support we need

Avantages

As an administrative assistant, my favorite function of Chrome River is that the information for all the dozens of people I support is located in one place. This function has made my work much simpler and easier than it was when we had to authorize and reimburse travel by hard copy.

Inconvénients

It would be nice if Chrome River had a function where I could duplicate pre-approval reports or expense reports from one user to another. Frequently, our staff travels in groups and have identical expense reports for their reimbursements (e.g. meal per diems) and I frequently end up submitting the same expense report for several employees.

Avantages

I like the ease of use and the ability to have all information in one place.

Inconvénients

The ability to make changes sometimes involves higher Customer Support involvement and the lack of response is critical to our business.

Avantages

I like the ease of use, the gui, selections, single sign on. The new ticketing system is better, but i still like submitting tickets through email

Inconvénients

The way rules group exceptions are setup, huge excel sheets of approval processes coding, customer support

Avantages

Ease of use

Inconvénients

How you enter account allocations.

Avantages

I like how it had API integration with my credit card account.

Inconvénients

CONSTANTLY GOING DOWN, the service is always having issues due to it being cloud hosted.

Avantages

It is so easy to use from both a user and an administrator perspective.

Inconvénients

The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.

Alternatives envisagées 

Coupa et SAP Concur

Pourquoi passer à Emburse Expense Enterprise (formerly Chrome River Expense)

Chrome River had a great user interface and the pricing was better. We felt that the roadmap and innovation were superior and wanted to be able to integrate some of the other Emburse offerings easily.

Avantages

It drives policy compliance with reminders, warnings, and hard-stop violations. Plus, no more paper!!

Inconvénients

The credit card reconciliation has been difficult for us, however, a big part of that could be related to our stringent state requirements.

Avantages

There is very little I like about this system. If I had to give something I like most, I would say the general interface does appear clean and look nice at first glance.

Inconvénients

This is a super confusing system. My employer uses this for travel reimbursement. We continually have issues and have to fight to get our reimbursements despite going through all the correct steps and getting pre-approvals. The system is confusing and constantly makes you resubmit.

Avantages

The user interface is customizable and several changes can be easily made for your own specifications.

Inconvénients

Some things you can't remove in the eWallet like "trips" which we do not use and this clutters up the screen and confuses field employees creating firm paid expense reports.

Avantages

I like that the dashboard makes it easy to determine whether there are unsubmitted expenses, expenses that have not yet been approved, or expenses approved for payment.

Inconvénients

The aesthetic of the program could be improved drastically but it does not impact the functionality of the program.

Avantages

Ease of use was a big priority for us and Chrome River delivered. I found CR was extremely easy to use for the expense reporter as well as for the approver.

Inconvénients

Some of the admin setup was difficult to understand in terms of how to configure relationship attributes.

Avantages

This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.

Inconvénients

N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.

Alternatives envisagées 

BILL Spend & Expense (Formerly Divvy) et SAP Concur

Pourquoi choisir Emburse Expense Enterprise (formerly Chrome River Expense) 

Why didn't we make the switch sooner is the better question. This platform gives us everything we desired.

Pourquoi passer à Emburse Expense Enterprise (formerly Chrome River Expense)

Again, there isn't one thing missing from this product. Each of the others had their own strengths but this combines them all.

Avantages

Easy to use and navigate. Very helpful with expense reports and other tracking.

Inconvénients

Sometimes people have issues figuring out how to edit certain things.

Avantages

The ease of use, this software feels like a 2018 software, it works great with mobile or desktop and has very innovative look and feel.

Inconvénients

You can customize a lot of rules, but there is a limit to how far you customize it, some functionality is just not there yet, but they are very receptive if you can make a business case for it.

Avantages

I like that I can process all travel reimbursements electronically. Yeah no more paper!

Inconvénients

I wish the dashboard and navigating to change things was easier.

Avantages

This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.

Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.

The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.

Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!

Inconvénients

Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.

Alternatives envisagées 

BILL Spend & Expense (Formerly Divvy) et SAP Concur

Pourquoi passer à Emburse Expense Enterprise (formerly Chrome River Expense)

Full capability and flexibility and customization

Avantages

While our campus will go live within the next 2 1/2 months, our end users are excited about discontinuing a manual system and have been sold on CR Snap. The end users appreciate the ability to track their reports allowing them to identify who has yet to approve their report. We are hopeful the entire campus will be as enthusiastic as our testers are.

The travel audit staff enjoys having Chrome River configured with university travel policies which assists the end users with proper reporting.

Chrome River imports from the ERP system allow the display of check information and payment break down for easy reference while reviewing submitted reports.

Inconvénients

The travel audit staff in accounting is accustomed to correcting account codes during the final audit process before the payment is made in the ERP system. Items will now have to be returned to the traveler for correction then back to the travel audit staff for review again before payment is processed in the ERP system.

Avantages

I find that chrome river is incredibly easy software to use once you learn how to use it. I enter my receipts and the expense code into the software and the reimbursement is processed within just a few days. It is easy to upload images of receipts as well.

Inconvénients

The software can run a little slowly and took a little bit of time to learn how to use.

Avantages

The product is very easy to use and makes tracking expenses flawless.

Inconvénients

If a file is too big it will not attach to your expense report.

Avantages

The navigation is very user intuitive and there are apps to help simplify expense entry and receipt capture. It has very robust reporting capabilities and support documentation on their community.

Inconvénients

Support can sometimes take longer than expected. They are transitioning more items to be configurable by an administrator but there are still updates that need to be completed by the vendor.

Avantages

The flexibility and ease of use

Inconvénients

Original version is a little slow, especially when loading

Avantages

the fully responsive frontend without dependencies

Inconvénients

matching legal compliance for Germany was initially a bit tricky but solved now

Avantages

The configurability of the UI, the compliance warnings, the routing rules, and the approval flows is hard to beat.

Inconvénients

The system seems like it can be slow at some times, but it is very difficult to identify the source.

Avantages

Lost of people can figure out how to use the software.

Inconvénients

It isn’t easy to access specific reports and integration with netsuite could be better.

Avantages

When selecting a product we wanted one that would be user-friendly to all of our employees. Chrome River is very user-friendly on all devices: mobile, tablet and desktop. The tiles are easy to use and our employees love them.

Inconvénients

The integration took a couple months but it was worth the wait.

Avantages

The snap and send function and being able to review reports without paper and no overload of information

Inconvénients

Sometimes updates can take a while and if the internet is slow it can take a while to load

Avantages

I can easily access the site to upload receipts for all my VPs with ease and accuracy .

Inconvénients

nothing bad really.
I find this user-friendly and easy to use and access.

Avantages

The software was easy to use right off the bat.

Inconvénients

The reporting was lagging a few things. But with a little extra training. We got it up and running. It's amazing.

Avantages

The ease of use, even if it's your first expense you will know what to click on and how to submit. If you miss something, there is an error message and tells what exactly what's wrong. You can also e-mail your receipts to CR.

Inconvénients

The reporting tool within the product us slow and confusing. To create a new reports, deciding what fields you want is not straighforward. After you do get something to run, performance is slow overall.

Avantages

Mobility, and putting the data entry into the hands of the end-user instead of an A/P team. Ability to create complex approval chain based on roles and locations.

Inconvénients

Support is slow and overly challenging. Seems to be a bit of a language barrier with enhancement team.

Avantages

Fairly easy to use and the visual flyouts for expense types.

Inconvénients

The error messages often do not appear until you try and submit, it would be helpful if they popped up while in the field that is an issue.

Avantages

I like the mobile app and how easy it is to upload receipts. The system does. Good job at allocation as well.

Inconvénients

I don’t like having to go into the support center to enter a support tickets. I would rather email it to a support desk.

Avantages

What is useful about ChromeRiver is being able to store receipts & add for my expense report. You can have as many reports as you want for a given month.

Inconvénients

Something I don't like is that you can't (or I haven't found out how) to edit the Name/Title of an expense report. I have to delete it & start over with proper name. Also, unless I check on another screen prior, I can't see how I've formatted the titles for past months to make the naming consistent.

Avantages

What I like most about Chrome River is its ability to meet our needs. We have a few requirements which others could not meet, however Chrome River could do so because of how their system is built

Inconvénients

At times their helpdesk is slow to resolve open issues.

Avantages

Simple to navigate, OCR works very well saves a lot of effort, ability to upload images of receipts via a variety of methods is very efficient. Fro ma control / compliance perspective the data analytics available is very powerful

Inconvénients

do not have any dislikes about the software however would prefer that card transactions that are brought in from the card provider are more "visible/obvious" than they are - because often we see our travellers submit these transactions as pay me - so causes some challenges

Avantages

The amount of customization and ability to be used on mobile devices. This allows our users to view and respond remotely, not be tied down to a desk.

Inconvénients

There are some quirks and support can take a while to help. This is improving but at first these type of issues were a big deal for the users.

Avantages

It looks nice and has a catchy sounding name.

Inconvénients

The user experience is not good with this application and not super intuitive. My experience with it yesterday is that it insisted on paying me directly, instead of the corporate card, for a hotel expense. I tried over 50 times to itemize it in such a way that it would pay the card and eventually submitted the expense report and accepted that it would send me the payment directly. So, now I'll have to go pay my own corporate credit card bill. Obviously not the most efficient process.

Avantages

Moving from a manual process to chrome river has greatly improved the time of processes expenses. End-user can upload receipts reducing time and increasing efficiencies.

Inconvénients

It would be nice if more features such as mobile support, receipts that could be read to prefill require fills on expenses, but really this is probably coming on future updates.

Avantages

User friendly
Use from phone
Upload receipts in gallery
Easy to create report
Automatic approval routing

Inconvénients

No app
Not really any cons to list. Chrome River thought about everything!

Avantages

The ease of desktop and mobile integration. Also, expense automation with vendors like Uber, Lyft and SpotHero is a real time saver.

Inconvénients

Sometimes the OCR will split a document.

Avantages

This software make it more efficient for the finance team to process expense reports and pay our employees. The direct pay feature is great so that everyone can get paid electronically. It has cut down on the amount of checks we have to cut each month. It's pretty user friendly, and most people were able to just go in and figure out how to submit expense reports without any/much training.

Inconvénients

Getting a report in order to get the information into our accounting software (QuickBooks) has not been easy. I wish there was a way to transfer the information directly into QuickBooks because the entering of the journal entry is still a bit cumbersome.

Avantages

I find it very end user friendly. Also, I love the return feature for reports - users get a notification instantly that they need to fix something and can re-submit as soon as they are done.

Inconvénients

I feel like we are constantly running in to little problems or errors. The customer support usually responds quickly, but it's a hassle to have to put in a help ticket for every little thing.

Avantages

Chrome River hasn't caused any glitches in processing and getting receipts reimbursed.

Inconvénients

Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.