Emburse Expense Enterprise (formerly Chrome River Expense)

Avantages

Very easy to use, analytics reporting is incredibly helpful when trying to keep everyone organized.

Inconvénients

I think the communication between banking and chrome river could be faster.

Avantages

1. Easy of use,
2. Easy to reach,
3. Easy analyzeable,
4. Accuracy of data,

Inconvénients

In our country, the art and knowledge of this software is less.

Avantages

Snap and send and reporting capabilities.

Inconvénients

Customization for a business with complex GL system

Avantages

It is easy to use for expense reporting. I especially like the feature where you can email a copy of a receipt, and it will automatically be loaded into your dashboard/wallet

Inconvénients

During our Accounting software upgrade, we ran into a number of issues with our file loads. We repeatedly had to alert the project team and sometimes the issues were not resolved on the first attempt.

Avantages

Allow my company to easily collect documentation for expense, where previously there was a manual paper process.

Inconvénients

Building the integration with accounting software, since it is homegrown State programming was somewhat difficult.

Avantages

You can take pictures of your receipts to provide evidence of your expenses and chrome will often correctly guess it is a meal expense.

Inconvénients

It can still take a long time to log all my expense. The function to read the amount from the receipt doesn't always work.

Avantages

The ability to scan in receipts, the ability to set your home and work so commutes can be eliminated from travel expenses, receipt scanning capability

Inconvénients

The software is so robust that sometimes it is hard to find some of the features you are looking for that are not regularly used.

Avantages

It's really easy to use. Being able to email pictures of receipts form my phone directly to my account is very convenient. The text recognition is better than I was expecting and it makes it super easy to clean up expenses and add them to a report.

Inconvénients

The errors that get thrown when a business condition is not met sometimes seem a little unpolished. For example, if it warns you to include a note, and you include a note, the warning doesn't go away.

Avantages

Their software allows you to control all your expenses in one area where you can create custom expense reports that can help optimize your business

Inconvénients

I did run into many issues with the software crashing, having problems reaching out to their customer service team and overall having my expenses not equaling up like they should

Avantages

I like the reporting tools that this software offers.

Inconvénients

As we are coming from a homegrown system it is hard to adjust to not being able to customize for all policies and procedures that our state has with a vendor program but Chrome River has been great to work with and try to find solutions.

Avantages

Pulling expenses directly from my card statement and attributing them is made quick and easy.

Inconvénients

Having to itemize hotel stays often has a glitch that makes the report hard to submit. Redirecting the expense account can also be difficult.

Avantages

The software is user friendly, simple, and clean in execution.

Inconvénients

Occasional glitches and sometimes takes a while for images to load or response of system is a bit slow.

Avantages

Allows us to save time, money and tons of paper through the digitization of the expense approval process.

Inconvénients

There is little that I dislike. The new updates have solved any small problems I once had.

Avantages

You can track expense report data effectively, monitor compliance errors, and route approvals quickly.

Avantages

I liked when I was finished using the software.

Inconvénients

it crashes constantly, is not intuitive, very long load time

Avantages

Web-based software that is accessible on any mobile device and is very easy to use. We love the ability to flag duplicate expense submissions and make both expense owners and approvers aware of the duplicates.

Inconvénients

Reporting is not as robust as we would like. You can run a custom query but you do not have the ability to save it. So you have to re-create the query each time you want to run it.

Avantages

Being able to take photos of receipts with my smartphone means never losing a receipt or forgetting to submit it for reimbursement.

A great number of expense categories and then items within them such as Uber for travel. The ability to add in tips is also handy.

Inconvénients

It does take time to get used to using it.

At first, it feels like a lot of work matching receipts to expenses and so on but once you realize you were already doing it when you did paper forms it makes the transition easier.

Avantages

Chrome River provides an extremely intuitive interface to quickly and efficiently submit travel expenses. the process virtually eliminates errors and facilitates a rapid turnaround in reimbursements. Chrome River can be accessed via web interface and mobile app for on-the-go tracking of your travel receipts.

Inconvénients

Support documentation could be more informative. We had to create our own step-by-step guides. This is not a big issue, as the interface is logical and intuitve, with a small learning curve.

Avantages

we like the way we can build our policies and routing rules into the software. the system was easily configured to our preferences.

Inconvénients

there are some limitations in the way we like the user interface to be displayed and the email approval template formats. we have worked around these things.

Avantages

I like that I can use this to setup a work flow to get reimbursed by my company. It makes things simpler.

Inconvénients

I feel like I should be able to attach the images specifically to the expense. It doesn't always auto find the right expense.

Avantages

I am using Chrome River for expense audit and it is very simple to use. There are some useful features like currency conversion, duplicate receipt checking will help to audit smoothly. Chrome River is user friendly.

Inconvénients

Nothing so far. It works well in our organization.

Avantages

Chrome River makes it extremely easy to process my expense reports every month. Each expense line is easy for my supervisor to review and approve so I can be reimbursed much quicker.

Inconvénients

I always have issues with the reporting functionality.

Avantages

I like how it will provide visibility on spending trends and provide analytic reports to ensure compliance

Inconvénients

it does not allow for personal charges to be taken out of the end-user bank account.

Avantages

-Customer Service
-Ease of use for users
-Multiple usages of Chrome River (Expense, Invoice)

Inconvénients

-Making sure the testing (QA) environment was a duplication of our Production environment

Avantages

I like that it is user friendly. I was able to catch on quickly with administrative tasks.

Inconvénients

Have not had negative experience as a new user. Perhaps updates in the reporting area.

Avantages

Ease in entering costs, tracking of costs, reporting, streamlined approvals.

Inconvénients

Rejecting an expense or invoice for any reason, after a certain point in the process requires the user to start from scratch in getting it entered.

Avantages

The system's ease of use allows users to easily, and quickly begin utilizing the system with minimal direction and training.

Inconvénients

As a user, it is a bit difficult to make changes to an expense item as you are required to drill into the item and change the item type, and any related information. It would be nice if the user had the ability to add, or make revisions within a list view.

Avantages

it will totally streamline our billing practices

Inconvénients

the implementation was a nightmare, we had so many practices to convert but that's mostly the fault of our firm

Avantages

Chrome River provides nothing but great software and customer service. This expense reporting software has really saved our company time and resources. It has streamlined our processes and helped our department operate in a more efficient manner.

Inconvénients

Can't complain, a few bugs in our initial launch but it has been great ever since.

Avantages

Can use it anywhere and on any platform

Inconvénients

There are some users who don't find it very easy but I believe a lot of that is not using it very often. When you go back to it after not using it for some months then you have to reorient yourself to the screen and determine what to do.

Avantages

Easy and quick to use. It doesnt require alot of training or complexities to enter expenses into the system for reimbursement. The graphic layout makes it very speedy

Inconvénients

It can be glitchy sometimes, may be a deployment issue.

Avantages

It's a one stop shop...you can monitor your transactions, select what GL it needs posted to and attached your receipts.

Inconvénients

It's not the greatest user friendliest software...It's a little clunky but manageable. No more than I use it, it does its purpose.

Avantages

The ease of use! The ability to submit, reject, review and process expense requests is extremely easy, within a very limited learning curve.

Inconvénients

The need to require specific amounts of data for certain items is a bit frustrating. Their adhoc reporting could also use some work.

Avantages

Very easy to use. You just click the category, enter your expense, upload the receipt, and Walla! I usually submit my expenses on a Friday and get paid by Tuesday.

Inconvénients

The webpage can be super slow at times. Sometimes it’s so slow, that I will have to close it out and open the webpage again.

Avantages

It is very easy to navigate. Most of the expense categories are self-explanatory. Import features for receipts are helpful.

Inconvénients

When you enter text into the "business purpose" field, that text remains for the subsequent entry, so it must be deleted.

Avantages

Web-based expenses are much faster than paper for sure!

Inconvénients

Active-X based web controls are a bit burdensome on some browsers, on occasion.

Avantages

Great software. Has streamlined all of my team’s personal and business expenses. Easy to use and to track receipts.

Inconvénients

Online purchasing requires a little bit more work to get receipts into the system.

Avantages

We started using Chrome River about 1 years ago and this has made turning in our expense reports to the Accounts Payable team each month a breeze!

Inconvénients

My least favorite aspect is that the software can be a little difficult to use if you are not consistently using it. Once you use it a few times though it's fairly easy to operate.

Avantages

Different forms of payment can be submitted in a single transaction for reimbursement.

Inconvénients

The only con would be the syncing to our existing software. The receipts are not pulled over into our current software, just the costs.

Avantages

Has OCR for receipts so it enters a lot of details for you like hotel stays. Comprehensive categories, reasonably well laid out.

Inconvénients

It is SO SLOW. Every action you take the CR symbol sits there and spins while the web interface updates the server. I have Gigabit FIOS, so it's not my connection.

What took 15 minutes with our old Java based system now takes an hour.

Avantages

Chrome River proved to be highly configurable and has created numerous efficiencies for employees, in general, and the Accounting team. Mobile and web platforms make it easy to access anytime, anywhere.

Inconvénients

Implementation was a bit clunky but the team at Chrome River really stuck with our team to ensure we had the best set up for our organization.