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- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Unhappy Customer!
Unhappy. Feel over charged for things that don’t work properly. Nobody seems willing to make it right or make me feel good about staying with swept. I’m looking for a new software as I type this.
Avantages
Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently.
Inconvénients
Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on….
Réponse de Swept
Hi Brian. Thanks for your feedback. We want every owner in this industry to experience the growth we know is possible (and we see with so many of our customers), so if we missed the mark for you, we'd love to learn more. Please reach out to [email protected] with the specific challenges you are having, so we can look into this for you.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Amazing for management but doesn't invoice customers
Avantages
This is one of the best products out there for managing commercial janitorial business because it allows each property to have all the details explained to our staff, with instructions, alarm codes, etc.
Inconvénients
This software doesn't handle invoicing. As great as it is to manage customer service and quality control, we need the same system to integrate with invoicing. Therefore not sure if we will continue use.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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not as easy to use as an administrator...alot of back and forth
no bad
Avantages
time tracking
Inconvénients
admin .. and setting cleaning inspections,,, addition employees and not user friendly
Réponse de Swept
Hi Nondas. It's never easy to hear we didn't meet your expectations. Our mission is to be the most trusted Janitorial software in the world, and we won't stop until we get there. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] and we'll work with you to resolve any issues as quickly as possible.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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A Better Way for Scheduling in Our Industry
Since using Swept, we've been able to schedule our employees and monitor how many labor hours are being used at each location. The scheduling tool works well for our business model. Our employees enjoy the internal communication provided by the messaging function at locations. Our leadership team has been able to hold employees accountable for their performance. There are a few tweaks to some of the functions that I would like to see Swept put in place and or update, but overall, our team really enjoy the app! We are looking forward to the future updates the app will be have.
Avantages
The simple use of the dashboard. It makes it easy to locate what I need and do it quickly.
Inconvénients
The constant error with the Time Zone location not updating properly no matter how many times we update the time zone in the Settings or in the Scheduling. This makes the scheduling report incorrect.
