Swept

Avantages

I like the robust features of this software coupled with great ease of use.

Inconvénients

occasional delay in real-time features that create a false notification alert

Avantages

The scheduling feature and GPS geofence.

Inconvénients

Getting staff connected in rural areas drives my crazy. I have tried training videos on our website, numerous hours training over the phone and I sent a supervisor out to physically visit each person to help get them connected. Still very difficult in rural areas.

Avantages

Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently.

Inconvénients

Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on….

Avantages

This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed,

Inconvénients

The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page.

Avantages

Multilevel management tool that has ease of use and provides the information needed to operate on a more efficient level.

Inconvénients

Some new tools that are implemented and learning to instruct and update employees can be something that employees will use and some that they won't.

Avantages

allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures...

Inconvénients

the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...)

Avantages

The ability to manage supplies as multiple locations is a great feature. Communication with the field works pretty good as well. When we come in to the office in the morning we can see any issues the crews report during their shift.

Inconvénients

This software is difficult to manage field crews and the scheduling is terrible

Avantages

Love the translation to other languages for my cleaners. I like the clock ins, location info, export payroll report

Inconvénients

Theres a lot of bugs recently that myself and the team have experienced. Like the cleaners not being able to sign in or out. Myself and a colleague are admins but sometimes I'm not able to view a couple locations that he's ables to view or the other way round.

I wish you could add pics to locations for who has what keys. Or access info into the building for new cleaners.

Avantages

It's added another set of eyes to the different sites we service. The communication within our group has improved dramatically.

Inconvénients

There's nothing I dislike, but adding features consistently will increase how effective it is for us.

Avantages

It is connecting RT members to one another. It also makes the communication with the client even easier.

Inconvénients

Nothing

Avantages

I like the time tracking and messaging functions as well as the instructions section.

Inconvénients

When you type messages you can’t see what you were typing if it is a long message. Makes messaging a little more difficult. I really really wish you guys could add checklists.

Alternatives envisagées 

Pourquoi passer à Swept

Avantages

The simple interface and setup. Customer service and onboarding process to set me up.

Inconvénients

Minor issues such as group messaging with clients.

Avantages

The message boards have broken down a lot of walls in the field. Shifting blame between shifts is no longer an issue and accountability has risen. It seems like such a simple thing with text messaging and social meadow being so prevalent, but creating something specific for our cleaners' needs has been an invaluable piece of equipment in the field.

Inconvénients

Payroll is still difficult. Trying to determine if someone is close to overtime or having to manually approve every shift is difficult.

Avantages

I like that I can see when the cleaners have been to the office, for how long, and if problems arise they can take pictures or message me right away. I no longer have to have a pen and paper to check in on when things were done. When something is not working or damaged they take a picture of it and it makes it solving problems quick and easy.

Inconvénients

Sometimes when I check the app check in through my email, it does freeze my computer and make me have to restart everything. It could be my desktop but it keeps stating the image is trying to download. My IT manager was not able to solve it but it did stop for the last month or so so maybe the software was updated. Love the app overall

Avantages

- Ability to track time and employees with geofencing
- Schedule automation
- Inventory tracking

Inconvénients

- Does not include a Work Order generation/tracking function
- Inspection reports are limited in use

Alternatives envisagées 

Avantages

Ease of use, customer support and how well it is liked by my employees

Inconvénients

The scheduling feature! But they do know it needs work and have been great about taking feedback.

Avantages

This software is mostly used for communication. Being able to communicate in multiple languages is great for our staff.

Inconvénients

The inspection feature is very weak and we are not able to customize in a way that maximizes the software's potential.

Avantages

Ease of use and the customer service response

Inconvénients

More flexible reports so that we can adjust them to receive the information we need.

Avantages

Easy to use and it has an appealing user inter phase

Inconvénients

Doesn't provide itemized checklist. Instructions in word are prone to not be read by the cleaners
Since checklists have to be checked, cleaners must at least look at them every time to be able to punch out.

It would be nice if it can handle one off jobs

Avantages

It's fantastic for inspection usage and time management

Inconvénients

The lack of functionality with uploading pictures

Avantages

Great, works well in many areas, covers most of the basis, geofenced etc

Inconvénients

we do inspection by supervisor at each account, like a checklist. They need to just click and it be checked, takes too long with 64 bullet points to then go through meets expectations or below, etc and then clicking ok after that. Also, clicking into a building called drive time is too cumbersome.

Avantages

Geofence and the real time conversations in messages with the parties involve.

Inconvénients

Geofence - not accurate all the time.

Avantages

how user-friendly and simple it is to use.

Inconvénients

It doesn't have a good job scheduling/work ticket system yet.