En savoir plus sur Swept

Swept est un logiciel de maintenance sur site conçu spécifiquement pour le secteur de la conciergerie et du nettoyage commercial. Les fonctionnalités faciles à utiliser et intuitives de Swept comprennent la gestion du temps, la planification, l'inspection, la messagerie, le reporting de problèmes, les paiements par carte de crédit et bien plus. Swept vise à aider les entreprises de nettoyage à garder leurs collaborateurs et leurs clients en rationalisant la communication entre responsables et employés et à leur donner un avantage concurrentiel.
Swept Logiciel - 1
Swept Logiciel - 2
Swept Logiciel - 3
Swept Logiciel - 4
Vidéo de Swept
Swept Logiciel - 1 - aperçu
Swept Logiciel - 2 - aperçu
Swept Logiciel - 3 - aperçu
Swept Logiciel - 4 - aperçu

Swept - Prix

Swept n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Swept est disponible à partir de 30,00 $US/mois.

À partir de :
30,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Non

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Parcourir les avis sur Swept

79 avis sur 79
Classer par :
Jennifer Afficher plus d'informations
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 01/05/2019

Unmatched value for cost

Swept has been able to solve scheduling, account management, employee management, real-time communication with both employee and client messaging, inspection reporting, and many other features, it has certainly set the benchmark for me and my operations management systems.

Avantages

I like the robust features of this software coupled with great ease of use.

Inconvénients

occasional delay in real-time features that create a false notification alert

Dallas
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
5

4
Publié le 23/11/2021

Janitorial

Avantages

The scheduling feature and GPS geofence.

Inconvénients

Getting staff connected in rural areas drives my crazy. I have tried training videos on our website, numerous hours training over the phone and I sent a supervisor out to physically visit each person to help get them connected. Still very difficult in rural areas.

Réponse de Swept

Hey Dallas. Thanks for your comments. We always aim to deliver an exceptional experience for both our customers and their employees. Sometimes, things outside of our control can have an impact - like the rural areas. It may be worth considering IVR for these locations. Feel free to drop a message to your Customer Success Manager for more information.

Répondu le 14/12/2021
Marta
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
1
Support client
0

1
Publié le 10/03/2025

Did not like it

I didn't like it. The app constantly crashed, or was too slow, or wouldn't open at all. Every time I made a change somewhere it would take me back to the beginning and I had to start over.

Avantages

The only thing I liked was the module to communicate with the clients.

Inconvénients

The app always crashed and wasn't user-friendly.

David
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 23/11/2021

Excellent product

I like this product a lot. Makes my job easier to supervise our employees

Avantages

This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed,

Inconvénients

The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page.

Réponse de Swept

Hi David. I'm so glad Swept is making your job easier - that's what we are here for. We are always looking to evolve and improve, so we appreciate you reaching out to our support team. Our goal is to be the most trusted janitorial software out there. Your feedback helps us know where we can improve.

Répondu le 13/12/2021
Ron
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 15/06/2021

Swept Services App

Overall satisfied with the price plan we have and when used to its fullest will give us advanced information to use to maintain the facilities and employees who service those buildings.

Avantages

Multilevel management tool that has ease of use and provides the information needed to operate on a more efficient level.

Inconvénients

Some new tools that are implemented and learning to instruct and update employees can be something that employees will use and some that they won't.

Réponse de Swept

Hi Ron, Thanks for the review! I know the team will be delighted with your feedback.

Répondu le 13/12/2021
Brian
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
2
Support client
1

3
Publié le 23/11/2021

Unhappy Customer!

Unhappy. Feel over charged for things that don’t work properly. Nobody seems willing to make it right or make me feel good about staying with swept. I’m looking for a new software as I type this.

Avantages

Inspections. That’s it. I like nothing else at all about this app as nothing wants to work consistently.

Inconvénients

Where do I start?? Clocking in and out doesn’t work consistently, supply orders doesn’t work consistently, app closes on you in the middle of using it, there’s no automatic clock out feature if staff forget to clock out. The list goes on….

Réponse de Swept

Hi Brian. Thanks for your feedback. We want every owner in this industry to experience the growth we know is possible (and we see with so many of our customers), so if we missed the mark for you, we'd love to learn more. Please reach out to [email protected] with the specific challenges you are having, so we can look into this for you.

Répondu le 09/12/2021
Bruce
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
2
Support client
3

2
Publié le 19/11/2021

Whitlock Building Services

We like the Swept as a concept. Hard to consider switching based on the number of clients who use Swept. I need more Issue Management tools to assist with retaining clients and team members. Swept does not listen to the end user or at least does not listen to our requests and we have been begging for support. Its just awful to be tied to a product where you have to build excel spreadsheets to finish the mission of data management when Swept is a database capable of providing assistance.

Avantages

allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures...

Inconvénients

the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...)

Réponse de Swept

Hi Bruce, Thanks for your comments and for taking the time to leave us a review. We are always open to suggestions and we appreciate your feedback.

Répondu le 14/12/2021
Bryan
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
1
Support client
0

2
Publié le 23/11/2021

Much Better Products are Available

I absolutely did not like this product from day one and really tried to like it. If you are just using it to keep track of supplies at multiple locations, this works pretty good. But if you are running several service crews that each do multiple jobs at night then look elsewhere. You have to go to so many screens to get a full picture of what's going on. This also isn't an invoicing software so you would need a separate software application for that as well

Avantages

The ability to manage supplies as multiple locations is a great feature. Communication with the field works pretty good as well. When we come in to the office in the morning we can see any issues the crews report during their shift.

Inconvénients

This software is difficult to manage field crews and the scheduling is terrible

Réponse de Swept

Hi Bryan. It's never easy to hear we didn't meet your expectations. We have just made some enhancements to our scheduling feature that have improved the functionality. If you have questions about the update please reach out to [email protected]. Thanks for your feedback.

Répondu le 14/12/2021
Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 02/05/2019

Works well and steadily improves

One of the benefits is a personal one. In a matter of seconds I can get a snapshot of what's going on throughout our company. This means in the evening if I want a quick glimpse I don't need to engage multiple individuals, I remain anonymous, that way I can gather information and keep my personal barriers up.

Avantages

It's added another set of eyes to the different sites we service. The communication within our group has improved dramatically.

Inconvénients

There's nothing I dislike, but adding features consistently will increase how effective it is for us.

Jason
Jason
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 13/10/2016

Awesome app and support

We love what this app is provided for our company, our staff, and her clients. The support we receive from the Swept team is also incredible. They're willing to work with us and we enjoyed this relationship.

Avantages

It is connecting RT members to one another. It also makes the communication with the client even easier.

Inconvénients

Nothing

Frances
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/06/2020

Easy for employees to use

Communication is the greatest asset we are getting with this software. The messaging board allows for two way communication with our employees instead of a busy signal on the phone. Swept allows for all the Managers to respond to a question or issue quickly.

Avantages

Swept is very easy to use. Our employees love it.

Inconvénients

Swept is always improving and adding more features. We have asked for more “bells and whistles” and feel they have listened to us and continue to add more features

Réponse de Swept

Thanks for taking the time to share your feedback. We very much enjoy working with you and your team.

Répondu le 11/06/2020
David
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 27/01/2020

Great Janitorial App

I like Swept very much. The support team responds in a timely manner whenever I have an issue. It is user friendly

Avantages

It allows to manage scheduling, handling of payroll and productivity of my staff in one application.

Inconvénients

My company has multiple accounts in the software, but I only have access to one accounts. In looking at several reports, I see information for the other accounts that I have no access to.

Kevin
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 13/06/2019

Overall Pleased with the Software

Avantages

This software has greatly improved our communication as a team, helped us with supply orders. There are a few key clients that communicate using that app and it has really helped us be more responsive. Swept has helped us greatly in the selling process to differentiate ourselves from our competition. The app is the best part of the whole experience, it is simple and easy to use and it just works.

Inconvénients

Reporting could use some work but I'm told there should be a release later this year.
What Swept does it does pretty well, its simplicity makes it easy to use but with that simplicity comes lack of customizability and options.

Andres
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 08/06/2020

Swept Review

Really good, people are great.

Avantages

being notified when people sign in and out of buildings, or when they dont show up, location tracking, supplies.

Inconvénients

inability to communicate directly and privately with individuals. No reminders for staff when they need to sign out. Employees constantly forgetting to sign out.

Réponse de Swept

Thanks, Andres. We appreciate the feedback. We will be in touch to learn more about your needs around direct communication in the app and sign out notifications.

Répondu le 11/06/2020
Manuel
  • Secteur d'activité : Équipement et fournitures de bureau
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/05/2019

excellent option

I can be in contact with the cleaners and they can let me know and attach pictures if any issue, also I can forward to the customer, one day one of my cleaner spill the water for the yellow bucket in the carpet and they send me some pictures of the damage and I fixed before customer knows

Avantages

ythe most think that i like from swept is that you can have everything in your hand like customer information, communication with workers everything

Inconvénients

I can knows when the crews are in the building and i can run the reports any time

Gavin
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/10/2016

Swept has changed the way we communicate

Our service has people all over the city, unable to communicate effectively without using many email, text threads, and phone calls. All of these are really good ways to lose important information. Swept has given our team the ability to communicate effectively and efficiently. Our cleaners also know what they are supposed to be doing when they arrive every night thanks to the built in instruction area.

Avantages

Easy to use, deploy and customize. It is effective and fast. It is a very cheap option as well.

Inconvénients

I wish there where an easier way to export the inspections that are created in the app to a CSV format for our in house database

Réponse de Swept

Thanks for your feedback Gavin, we're working on your request :)

Répondu le 18/10/2016
Juan
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 10/08/2019

Cleaning

I believe that it is the best app in the market for the cleaning industry.

Avantages

It speaks to the cleaning industry language.

Inconvénients

Too many steps to get to check daily labour.

Corey
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
1
Simplicité
2
Support client
5

3
Publié le 13/10/2016

Still needs some work

- Should be able to select multiple alerts, and turn off notifications.
- Should be able to go into a cleaner's profile and add locations, not locations and add cleaners. It takes too much time.
- Location Services are rarely highly accurate. Have the system weed out people who are .01 or .02 miles from the location. Clearly, they are there.
- When manually adding a time card. Alphabetize the cleaners. They are random.
- Cannot delete locations

Avantages

Gives useful reports for Management.

Inconvénients

Still a long way away from polished.

colten
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
4
Support client
4

4
Publié le 28/10/2016

Makes life easier!

Over all I am very happy with the app. It improves quality of life substantially bring many elements required into one convenient app. There have been a few bugs along the way but as it is a new app I understand over all it is a great product I give it 4 out of 5!

Avantages

How it brings many required elements of my job together into one easy to use app.

Inconvénients

It is still in rely stages so there have been bugs and it hasn't reached its full potential yet.

Yuhannes
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4
Publié le 13/10/2016

Swept Review

Swept has greatly helped us streamline our cleaning operations. Our managers love the ease of use and the app updates in the past 6 months have been phenomenal.

Avantages

Ease of user, friendly user interface, multiple languages

Inconvénients

Photos and messages sometimes slow to load. App has to be restarted sometimes in order to work.

Ronnasha
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
5

5
Publié le 13/10/2016

Swept Program Review

I like how the Swept Program is easy to use. It helps the company that I work for to function a little more smoothly when it comes to keeping tract of cleaners and supervisors.

Avantages

I like that it has the cleaners building information and contact numbers in case we need to get in touch with them, and its easy to update their information.

Inconvénients

In order for the program to work everyone has to have an email address and some of the cleaning staff doesn't have an email address and isn't interested in getting one.

Jodi
  • Secteur d'activité : Système judiciaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
2
Support client
3

3
Publié le 13/10/2016

Original Opinion of Swept

The concept is very good, however the ease of use for the everyday crew member is too involved. The back end should be very involved with data entry and company needs, however the front end should be a simple one button process. Too many processes on the front end had our crew members frustrated.

Avantages

The capabilities to print reports and download crew onsite and offsite information.

Inconvénients

Not very easy to use on a daily basis.

Manuela
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 02/11/2016

Swept Software

I find this software very useful. Swept allows the management team to have a direct communication with all employees, that allow us to identify issues and quickly find a solution.
Swept is a great time tracking tool. Time is recorded every time employees sign in/out, and they can do it using the app, SMS or VIR (Landline).
Also, employees have access to important information about their job site, like cleaning instructions they need to follow to perform a better job. And if they have any problem they can report it in real time through swept as well.

Sharon
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4
Publié le 08/12/2021

Swept mobile app

Avantages

I like that I can view all of my sites and details from one log in

Inconvénients

I am not really sure if there is anything I dislike

Réponse de Swept

Hi Sharon. Thanks for the review! I know the team will be delighted with your feedback.

Répondu le 13/12/2021
Jimmy
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant pendant l'essai gratuit
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
4
Support client
0

4
Publié le 15/10/2018

Amazing for management but doesn't invoice customers

Avantages

This is one of the best products out there for managing commercial janitorial business because it allows each property to have all the details explained to our staff, with instructions, alarm codes, etc.

Inconvénients

This software doesn't handle invoicing. As great as it is to manage customer service and quality control, we need the same system to integrate with invoicing. Therefore not sure if we will continue use.

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