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- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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It is a critical tool for daily basis
Excellent
Avantages
It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world
Inconvénients
it could be really hard to customize the tool.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great and easy to use interface.
Avantages
Great and easy to use software interface.
Inconvénients
Integration with other programs and applications.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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In general good experience with great support and some missing features
We are using software to manage outbound calls made by our sales team and inbound calls manager by our support team.
Avantages
It's easy to implement and use, their support is super fast and friendly
Inconvénients
It lacks some minor features in the Windows desktop app such as minimizing to tray
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Simple setup, good value
We needed a quick solution to get foreign phone numbers to start making sales calls. Cloudtalk was an affordable and easily accessible alternative.
Avantages
Setting up is very easy, you can start making calls in minutes if you don't need to set up additional phone numbers. Additional phone numbers have to be requested (at a fee) but they are also set up quite quickly. Sound quality is good, app for iOS is also good, straightforward and easy to use.
Inconvénients
We had trouble finding and setting up the Android phone app in the Play store. You cannot cancel your subscription manually, you have to reach out to support. The latter is not a big deal but would be nice to have.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Great tool for international calls!
I do not have to use different resources anymore to conduct international calls. I can also finally have an international number myself for different people around the world to reach out to me!
Avantages
Due to my job responsibilities, I need to make a lot of international calls every day. CloudTalk solution was a great finding for me as a perfect tool for my tasks. The only thing I need is a stable internet connection. The best thing about CloudTalk solution is that you have your own dedicated number that people can also call you to and you can answer from your laptop or mobile.
Inconvénients
Nothing really. All little issues I had was instantly fixed by CloudTalk support team.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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I love CloudTalk
High quality calls for cheap, from anywhere to anywhere in the world for really affordable rates.
Avantages
What I like the most about this software is that I can have a local number in my area, and actually call for an extremely cheap rate from abroad to clients in my home country (actually from the other side of the world). And next to that, I also really love the dashboard with an easy overview of everything.
Inconvénients
I can't think of anything that I don't like about CloudTalk. It's a service that I've been looking for quite some time and I'm happy I found it.
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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My review
It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.
Avantages
Ease to call, the playback of the calls is impeccable, ease to launch, statistics...
Inconvénients
Inability to leave comments on a call for posterity.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Using CLoudTalk for business purposes
I use cloudtalk to call customers worldwide using a German phone line. So far, cloudtalk works well and the price is great.
Once requested from the service team at cloudtalk, they opened my account for all countries.
In general, the support is fast and usually takes lot of effort to solve the problems.
Avantages
The VoIP function that enables me to use a German number as I am operating out of Germany.
Inconvénients
There are still some bugs as the software seems new - but those bugs are usually fixed by frequent software updates.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great company
Avantages
Support was fantastic and call quality decent
Inconvénients
Few issues around supporting our needs and manually updating ourselves
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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simple reasonable
They were great to deal with, the service was good, and the pricing outstanding
Avantages
It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company
Inconvénients
i was intimidated by all the new words at first
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great Application
I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well
Avantages
I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors.
Inconvénients
We have had an issue with the recording software sometimes recording both ends of the conversation and then other times only recording one end.
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great tool, reasonable price
I am overall satisfied.
Avantages
CloudTalk is really amazing call center tool. What I especially like is the real-time data accessibility as well as numerous features that CloudTalk has.
Inconvénients
I would like to see pricing per user in the future.
Réponse de CloudTalk
Dear Alzbeta,
It is a please to cooperate with you and your team.
I really appreciate you taking the time to share your feedback and being so open with us.
We are glad you continue to love our software.
Have a great day!
Kris
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Feedback to Improve
Overall, I would say it still serves its purposes.
Avantages
For now solely for texting and calling at times.
Inconvénients
The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on the dialer the option to send message doesn't show up.
- Secteur d'activité : E-learning
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Good but expensive
Avantages
The dashboard and the application are very good
Inconvénients
The price for a minute to pass a call for the mobile.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Good Service.
I am using Cloudtalk now for more then 2 months and the service is great.
Avantages
Cloudtalk have Easy to use platform. It get's handy from first day.
Inconvénients
Nothing comes in my mind when I need to thing what I don't like about Cloudtalk.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Very effective tool for daily contact with clients
This is one amazing tool to keep your communication with clients smooth and easy. It has many useful features that makes life easier mostly for the sales team.
Avantages
Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.
Inconvénients
So far there really is nothing I can think of.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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No Mobile App
They are overseas so good luck talking to people if you are in the United States. I was up till 2 AM trying to resolve issues with them on multiple occasions
Avantages
It was supposed to have good integrations with crm...
Inconvénients
You half to be sitting behind a computer to answer a call. Their mobile app does not work. You literally have to be by your computer at all times. Terrible for many small businesses that are on the go.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Intuitive and easy to setup
Avantages
Ease of application. Fast setup. Intuitive. Has everything we need.
Inconvénients
Lag on calls, but this is a problem across the board with most VOIP software.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Issues with phone lines - customers cannot call us for over 24 hours - unhelpful customer...
Avantages
Easy to use - straightforward setup and training
Inconvénients
Reliability - we will be switching soon to another provider if they cannot sort it out
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Excellent VOIP Software
Very cost effective phone replacement system that allows our support team to work from anywhere there is an internet connection
Avantages
Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do
Inconvénients
The dialler has a few challenges with the sound options which are being addressed by the developers soon
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Great app
It helped us to save a lot of money
Avantages
we have to call local business that are outside of our country (we speak the local language) so cloudtalk was exactly what we needed.
Inconvénients
a call could drop from my iphone/cloudtalk as my phone considered it as lack of activity and switched back to lock mode and with it the line went dead.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Suits our team well
It's been an upgrade from our very old school in-office phone system. This suits our small team when working from home and will be good when we do go back to the office.
Avantages
It's very easy to use - pretty much fool proof!
Inconvénients
I have experienced some glitches or anomalies that I had to flag with our in hour admin to speak to Cloud Talk about - otherwise it's been very easy to migrate over to.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Very modern app
very happy, and fast
Avantages
Everything is fast and usually im not concerned if it will get stuck in some part of the app
Inconvénients
very detailed i like simple programs thats it
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Focus on what's important!
Avantages
The straightforward functionality and the ease of use.
Inconvénients
When using the same account across several devices, you might encounter cross-calling.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Misleading Advertising
Poor
Avantages
Seemed to work well at the start. Integration with Hubspot worked well.
Inconvénients
They hide their features behind paywalls. Mislead you with advertising that clearly states these features are available on your plan.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Very useful for calling from abroad
Avantages
It allows me to receive voicemails event when I am abroad and don't have access to my phone plan from home. It really helps to keep a good relationship with clients from anywhere, as if I was at the office.
Inconvénients
When there are many users, the voicemails get mixed up, so I end up taking voicemail that were not meant to be for me.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Electro lighting review
I find it easy to use overall and love to integrate it with PipeDrive.
Avantages
It is easy to use and I love to call people from my new number on such good terms.
Inconvénients
when the call is over the rating window shows, and I want to call someone else and need to click back every time.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Fantastic & Easy to use Cloud Talk system
Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.
Avantages
Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button.
Inconvénients
Nothing to mention at this point, I am really happy with the system.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Great value for the money, perfect navigation and user interface, definitely increased...
We managed to achieve higher efficiency and much better service level for our customers
Avantages
user interface - very user-friendly, easy to navigate, definitely helped to level up our customer service
Inconvénients
did not find anything that can be improved
- Secteur d'activité : E-learning
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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CloudTalk Account Cancellation is unfair and tricky
When dealing with CloudTalk it is clear they want to trick you to pay and make it very difficult to leave, it is a maze. and they will refer you to the terms and conditions that almost no one reads, maybe legally they are covered but it is a bad customer experience and this is not a way to build a long lasting business, CloudTalk actions are good for hit and run business.
Avantages
The product was easy to use for a small team.
Inconvénients
- Cloudtalk doesn't have a cancel button, the process of canceling your account is very complicated.
- You can't cancel your account anytime, if the month starts you will pay.
- Please read the Terms and Conditions very carefully, CloudTalk hide information from the customers.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Easy tool.
So far is friendly and the service is incredible. Just a couple of hours one representative always answer your question
Avantages
It is very ease and friendly. Easy to understand all features.
Inconvénients
I have less than 6 months using it and so far everything going well.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Virtual number
Avantages
Using the service mainly to acquire a virtual number for my business, the service is good,
Inconvénients
I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Super easy setup.
Easy, comprehensive, with great real time support and fast!
Avantages
It was really fast to get started. We needed an urgent solution for a business critical issue and we got it up and running in literally 5 minutes.
Inconvénients
Nothing significant to remark here due to the short period of time used.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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I think Cloud is a really efficient tool to use.
I do have a really good experience although I am using this tool for 3 months. It is really easy to use cloutalk for expanding business.
Avantages
For me the feature of using different numbers in different country's is a good one for new business.
Inconvénients
I do not have an specific pitty. I like al the futures.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Easy peasy lemon squeezy
We needed a portugese number which other providers struggled with. Cloudtalk managed to get us all sorted and working extremely quickly
Avantages
The mobile app is an absolute delight to use, works everytime and the design is beautiful
Inconvénients
No cons to report as of yet, everything works wonderfully
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Productivity booster
Avantages
Simle, quick and functional. Very useful integations. Since we started using it, we can focus on other things and do a lot more work done in less time.
Inconvénients
We didn't see anything that might bother us.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Overall: happy with the product
Avantages
- easy to set-up
- easy to use
- good voice quality
- easy to modify, helpful customer service
Inconvénients
- hubspot integration sometimes freezes
- pricing could be more flexible, e.g. have a package option for smaller call volumes as well
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great product and user friendly
Avantages
The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.
Inconvénients
Everything has been ok so far, no complaints.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great tool
Avantages
I love the support team, very responsive. Tool works as expected. No major problems with it. CloudTalk set up IVR for us and I appreciate it hugely.
Inconvénients
No SMS still in the system. They should have been added in Q4 2019.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great and easy to use software for no hassle outbound and inbound telephony platform
Great experience, already recommended it to friends.
Avantages
Simple to use, simple to set up and simple to train.
Inconvénients
I had a little bit of hard time setting up the voicemail on my own, but it took seconds to the help team to get it right.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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CloudTalk
Avantages
It's very intuitive and in easy way you can get to know all the functionalities and get used to it.
Inconvénients
There's too many inconveniences. Using the product on a daily basis, you can encounter many shortcomings - there are often problems during conversations. The window with incoming call quickly disappears, sometimes I don't even have time to see this. A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome. Product has a lot of bugs in my opinion.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great Product, very happy
Very happy! easy to setup and works great
Avantages
Love the apps, admin dashboard easy to use. Works well all the time!
Inconvénients
As i dont have the priority support add on it can take a little while to get any small issue resolved.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great software for VOIP
All in all it helps us to get in touch with our customers and to stick to the documentation duties.
Avantages
Easy integration with other software and great customization.
Inconvénients
The porting takes some months, patience is definitely needed.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Perfect solution for homeworking
Its been the perfect solution for our business! No reception in the northeast of England but this worked just fine!
Avantages
Ability to talk to the pc without a headset!
Inconvénients
Unsure if I have to tell my customers that I am recording them?
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great solution for cost effective price!
Avantages
Amazing VoIP that has tons of features and functionality at a great cost. Customer support has been great and I’ve had no issues with it
Inconvénients
I don’t have any issues with the software at the moment
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Good phone tool
we can reach out to custumors quite easily. It´s very good for our business purposes.
Avantages
it´s easy to use, specially for international markets
Inconvénients
sometimes I don´t hear the other person and the reason why os not clear
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Easy, well understood program
Easier to bring all of our employees to the same program, and being able to have a eye on the statistic
Avantages
Great user interface, awesome customer support.
Inconvénients
We have not found anything bad with the software/product yet.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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recommend this tool
Great the integration in our crm system (pipedrive). It makes my work way easier than before.
Avantages
A good tool for VOIP calls. Important to me as a manager that I can track calls.
Inconvénients
The quality of calls in some of our South American markets is unsatisfying.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great Performance
Avantages
cloudtalk is an essential tool for the continuity of the office's work in telework.
Inconvénients
I would like the recordings to stop using the wav format and start adopting the mp3 format
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Fast onboarding, ease of use, good support
Avantages
It is easy to configure and start using it. Smooth integration with custom REST API.
Inconvénients
The mobile apps seem to be outdated and problematic, compared with the web interface.