CloudTalk

Avantages

CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.

Inconvénients

CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.

Avantages

Simple a deployer, mise en route rapide, avec fonction de base

Inconvénients

Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place

Avantages

CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.

Inconvénients

Je ne trouve aucun problème , j'adore !

Avantages

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Inconvénients

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Avantages

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Inconvénients

The option to send MMS inside Europe. It's not possible yet.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

The waiting time for the phone lines is short. That is the main positive thing

Inconvénients

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Avantages

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Inconvénients

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated.

Inconvénients

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

Avantages

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Inconvénients

We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.

Avantages

CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Inconvénients

There is no single thing I would dislike about CloudTalk.

Avantages

I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly

Inconvénients

Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me

Avantages

I like that it is a great business phone system
It comes with amazing VoIP features and also makes call tracking easy

Inconvénients

With CloudTalk, it has been smooth managing business calls.

Avantages

CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Inconvénients

The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Avantages

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Inconvénients

Nothing as it has literally everything we were looking for in a vendor.

Avantages

The call recording & integration into our CRM was a really nice feature for us

Inconvénients

We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.

Avantages

This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.

Inconvénients

So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.

Alternatives envisagées 

Avantages

A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.

Inconvénients

For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.

Avantages

Cloudtalk is easy to set up and has generally favourable pricing and quick support

Inconvénients

Mobile app is imposible to use. Some customers complained about the call quality

Avantages

Very intuitive and easy to use. Swift, professional and helpful customer support.

Inconvénients

Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Avantages

ease of use. excellent call recording. super easy to set up

Inconvénients

sometimes there can be a delay in customer service response

Avantages

It is easy to set and use. The support is very good.

Inconvénients

At the moment I am satisfied with everything

Avantages

Features like call recording, history, reporting make CloudTalk a good call management application

Inconvénients

Customer service is not fully available sometimes.

Alternatives envisagées 

Logiciel antérieur 

Avantages

I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.

Inconvénients

It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.

Avantages

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Inconvénients

None, everything works just fine and we didn't have to solve any bigger problems

Alternatives envisagées 

Pourquoi passer à CloudTalk

Avantages

Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.

Inconvénients

I can see improvement in calling through Pipedrive. Would be great to integrate with Pipedrive calling functionality.