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- Secteur d'activité : Aviation et industrie aéronautique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Very satisfied to date
So far so good!
Avantages
I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand.
Inconvénients
While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Unified inbox and great ease of use
Sparkcentral really helps us engage with the student population of our University. It's an easy to use and intuitive interface (the "extended" training for new agents is 1 hour), it integrates seamlessly with our central login system and adding and managing channels is a breeze.
Avantages
The big advantage of Sparkcentral is the unified inbox for all social media channels. It makes adding a new channel a breeze and it helps a lot in managing the different channels. Also, we use the web chat channels Sparkcentral offers a lot, and so do the customers.
Inconvénients
Next to the social media channels we still need a separate system for our regular help desk tickets through phone or mail. A truly unified inbox for all would be great.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Easy solution fo ryour operations
The overall experience is very good, we can rely on them. We have an honest relationship and when problems arise, we try to solve it together.
Avantages
- use to use
- relationship with the Sparkcentral team
- good support in any set up or advice you might need, regular calls
- integrations
- nice reports
Inconvénients
- the look of the actual platform could improve
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Spark
Avantages
I like that it is easy to use, useful when helping customers and there are a lot of good features on it
Inconvénients
I don't like the fact that if \i am working on a customer response that if I click of the message it deletes itself
Réponse de Sparkcentral
Hi Millie, thanks for your feedback, this issue is resolved and should no longer be a problem. If you have any more questions please contact your Customer Success Manager.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
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Overall Enjoy
Avantages
This works well for our teams needs, and the updates have made it a lot more user friendly.
Inconvénients
There's often glitches that cause it to favor certain users depending on the day, which can be quite annoying for my specific role.
