Grasshopper

Avantages

it lets us track and answer phone calls from any where. It really complements our virtual office. The mobile app is very easy to use. Adding new users is quick and easy.

Inconvénients

Phone trees can be a little confusing. not much else i like it and we use it.

Avantages

I like how they transcribe voicemails and send them to your email. If I'm in a meeting and get a missed call and voicemail, I can just read the email and it will tell me what the caller said. I also like how you can manage the ring time.

Inconvénients

The customer service is awful. They made me feel so dumb for not knowing how to setup a voicemail. Also, you have to prerecord or call into a number to record your voicemail, you can't do it on the app. It also is a pain because if someone calls you and you pick up, it is an automated person asking if you want to accept or decline... it just seems like a waste of time.

Avantages

I like the voice mails emailed to me. I also like the professional voice on the greeting. It is pretty easy to add and remove voice mailboxes.

Inconvénients

I cant figure out how to do away from office message with professional voice over. I also wish I could use caller id.

Avantages

The ability to customize the software with extensions and operate a virtual office as a brick & mortar firm. I also like the "pop up" option in iOS platform when hovering over a phone number and having Grasshopper as an option to send the number directly to the Grasshopper app and make a call.

Inconvénients

The extra pricing to include text messaging and the prescribed voicemail option. Would like to be able to send faxes.

Avantages

It's mobility. I can access it from my phone, laptop, anywhere. I love that I can receive texts and voicemails for my company and keep it all separate from my personal cell phone line.

Inconvénients

The texting feature needs a major overhaul. There is no way to delete texts that are put into the "Done" category and very often incoming texts will automatically dump into the "Done" category before I can read them and move them myself.

Avantages

Grasshopper provides a reliable 800 (toll free) number and phone tree system with all the customization you would expect. Callers can access who they need to and search by name which is super helpful. For small companies this adds to the legitimacy of the business but toll free continues to help as the business grows.

Inconvénients

Admin functions were historically awful but they have recently updated it. It was super confusing to set up new employees with an extension and voice.

Avantages

Cheap and reliable.
Platform experience that doesn't require onsite software.
No hassle in the setup.
Was able to switch our primary phone number over easily. Customers never noticed the difference!

Inconvénients

Some of the more granular options that are found on an enterprise PBX solution aren't present on grasshopper, but that's usually to be expected when switching to a platform solution.

Avantages

Being able to manage calls, texts and faxes without having to give out my personal cell phone number.

Inconvénients

The add-ons can get a little pricey. They offer a second number for less than the cost of the text service. Overall it is a great service though.

Avantages

I like that we can choose who we forward calls to and that out of business hour calls go to voicemail

Inconvénients

Sometimes the voicemails are hard to detect what the customer is saying

Avantages

Easy to set up system. Flexible, easy to use system and to forward calls and access voice mail. Simple for clients to navigate system to contact individual persons with in the company.

Inconvénients

The function of forwarding calls to individuals cell phones is not as clear as it could be to the end user as the caller ID only comes through as the company name or the recipients name since the call originated to the company, then the individual. The system does not track the caller ID of the actual caller when the call is forwarded so you are answering blind.

Avantages

I like grasshopper the most because I don't have to carry two phones anymore. I can have one phone with two numbers, best of both worlds. The app works well for the most part. I can also receive faxes on my cell phone. That is huge.

Inconvénients

There are some things I don't like however. I wish I could send faxes from the app.
I also wish there was a way to get caller ID of incoming calls, along with know that the call is coming from my businesses line. Right now its either/or not both.
That app hardly ever notifies me of voicemails.

Avantages

They make communicating with my clients and staff easy and effective. We utilize the text feature daily.

Inconvénients

The cost has gone up over the past few years, and the app can be glitchy. Overall, it is a good product.

Avantages

They have almost everything I need right now. I have even been told they are bringing in a new app very soon so I can access things even more efficiently on the go.

Inconvénients

It is a little more expensive than the competitors, but I think that for what you get, it is worth it. The customer service alone is worth the price/

Avantages

Grasshopper has really improved over the years, especially with adding the Desktop app. And the ability to have multiple numbers to use in different areas of the business helps. Setting up numbers and recording messages is easy. Professional voice feature is also a nice plus.

Inconvénients

Inability to delete messages within either the phone or desktop app -- you must go to the website to delete old messages. Also the desktop app doesn't follow store hour rules, so you have to remember to "set to private" when you are not accepting calls.

Avantages

Callers are welcomed with a professional and cheerful greeting with a menu/directory to get to the client to the right person every time. Call forwarding is seamless and voice mail transcripts are nice. Scalable solutions for small, but growing companies.

Inconvénients

The add-ons can quickly drive up the product use cost.

Avantages

It is convenient and reliable for my business needs. With the different payment plans to fit any size budget.

Inconvénients

I must say there is nothing I dislike about my experience with Grasshopper. It is easy to use and requires no additional equipment.

Avantages

Value, flexibility, features, mobile app.

Inconvénients

The setup is a little clunky, but the end result bid worth the learning curve.

Avantages

Flexibility to have multiple staff or extensions and monitor/filter the calls as needed. I can forward calls to my cell but only during business hours, which is great.

Inconvénients

Wanted to have international calling on my account and they require money deposit to be placed although the calls I want to make are less than a dollar a minute....

Avantages

It's easy to use and pretty reliable. We haven't had any issues and setup was easy

Inconvénients

It could have a little better support for the phone tree but it's not a big deal. No real gripes.

Avantages

I just started using grasshopper two weeks ago but a few things I really like steady is that it was super easy to port over our existing number. I live that we get to set up all of the call routing ourselves. And I really am enjoying the text voicemails as well!

Inconvénients

The only thing that I feel is missing is that you can’t send outgoing faxes through grasshopper. Only incoming. That would be my only complaint.

Avantages

This had all the features I needed and it was easy and fast to set up. The price was reasonable and options for additional services makes it customizable.

Inconvénients

I don't have any cons or negative comments about this software although the price may be on the high side.

Avantages

It is simple and easy to use, and you can easily set it up.

Inconvénients

Unbelievable! I cancelled my subscription in December 2022, but this company charged me again my credit card on January 2023. They charge you extra WITHOUT INFORMING you as well!!!! They are scammers.

Avantages

What I like most about Grasshopper is that it is very easy to set up. To obtain an 800 phone number for your business from a selection and make the number widely available. It is also an inexpensive option as well. I reviewed a number of Grasshopper’s competitors and decided that Grasshopper was best for us because right now our business has minimal needs. We are currently a business of two

Inconvénients

What I don’t like about the software is that the process for recording your message, adding or deleting hold music and assigning the correct message to the correct place in the sequence of the call answering and call forwarding process was not clear in the support area on their website. I spent over 40 minutes attempting to figure this out and yes I was doing this when it was nearly 2:00 in the morning when I am not at my sharpest.

Avantages

Once it is set up it runs smoothly, to the point that you may forget it is even there (in a good way).

Inconvénients

i don't have a single negative thing to say.

Avantages

I like that voicemails are emailed to users and that they can be listened to from the email. I also like the ease in changing phone numbers that are associated with Extensions as our On-call worker rotates every few weeks.

Inconvénients

Since we use the software for 24 hour emergency on-call situations, it it imperative that the system doesn't have outages. We have had a few experiences where the calls were not getting to the extension phone number and simply going to voicemail or showing up as missed calls, when the phone never actually rang.

Avantages

100% Cloud based which is an app on our phones

Inconvénients

It has function issues sometimes which interfere with conducting business

Avantages

Great service, great price,

Inconvénients

A little difficult getting the voicemail functions set up. The recording part is easy but if you're using it in conjuction with another phone system it can be tricky to use the extension functions and get the voicemail messaging right.

Avantages

We have no central office, and Grasshopper becomes that "center" for us. I love the way call forwarding works, and the way I can call out from our "office" number even if I'm on my cell phone.

Inconvénients

A little clunky, in terms of getting in to the app to make a phone call. But I don't know how to do it better so I'm not complaining.

Avantages

We use Grasshopper as a means of transferring calls from our main line to specific people in our company.
Grasshopper is great! We've been using it for a long time and it's been easy to use. I only get the transferred calls, but the quality of the calls are great!

Inconvénients

No complaints about Grasshopper. It has great quality even though the call is a transfer form the main line.

Avantages

Simple interface, prices are reasonable. Works well. Does what it's supposed to do. Overall, its simplicity and doing the basics well are my most favored features.

Inconvénients

Small glitch with the app not connecting our calls a few times, but once we formally authorized that associated phone, it resolved.

Avantages

I like the ease of use of my cell phone and the ability to decide which phone to be used for all outgoing calls.
Cost-effective
Separate ringtone for Grasshopper calls
Ability to setup Voicemails and call transfers

Inconvénients

Professional Voicemail recording is expensive
Limited calling units to default package.
Depending on your carrier, the network may fail in limited areas.

Avantages

I appreciate the flexibility this service gives me in being able to have a professional phone service through the cloud which means it is anywhere I am. I like the freedom of always having my phone service readily accessible. I'm able to have staff respond to client's needs throughout the day which frees me to work with clients who are in the office. Being able to schedule which staff will be responsible for taking calls has also created greater efficiencies within our office.

Inconvénients

The only real area I would like to see improved would be for the caller id to push through rather than the indication of my office phone number when someone calls in.

Avantages

Good Customer Service, and easy to use platform

Inconvénients

No alerts for hang-up calls which causes loss of business

Avantages

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software. It is very stable and unlike some other software, it has all the working features of the desktop version.

Inconvénients

Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.

Avantages

Local number can be forwarded, use app on phone, texting, auto response, different extensions, novelty number are all good.

Inconvénients

I started using the product and initially the basic package allowed for over 100 exemptions, now it’s limited. They charge in USD so with exchange rate the product is too expensive. Found free software alternative with almost same functionality. Will be switching.

Avantages

It is easy to use, customer service is helpful, has a lot of options to set up eg. business hours, vacations, etc.

Inconvénients

Nothing comes to my mind. I am very happy with this software.

Avantages

Excellent Customer Service
A pleasure to work with

Inconvénients

I really don't have anything for this

Avantages

The fact that we can send certain phone calls to multiple phone lines for our emergency line is amazing and it takes away from stressing on not missing any important calls. I can also hire someone from their home and just transfer the line, very good options!

Inconvénients

90% of the time the email does not write the message so we have to listen and it is sometimes impossible and an inconvenience. It would be nice since you serve Canada also to be able to have the messages written in French and in English

Avantages

This software allowed me to keep people from complaining about lack of land lines. It also a very simple app and a website to control all your voice mail and incoming call needs.

Inconvénients

This has a tier pricing that's very difficult for us to gauge. We don't know how many minutes we use per month so I wish there was a rollover plan.

Avantages

The simple interface makes it easy to coordinate Helpline host schedules, manage call forwarding, and facilitates message retrieval.

Inconvénients

The Grasshopper mobile app occasionally encounters issues requiring re-installation. New web interface caused issues where support had to switch our account back and forth between old and new interfaces multiple times.

Avantages

Ease of use - once all settings are complete, you can have your office at your fingertips at all hours of the day. Professional way to conduct business while on the go. No complaints about the service and receiving phone calls. Seamless transition.

Inconvénients

Sometimes the app on iPhone will not update properly and has to be deleted and redownloaded to pick up voice mails.

Avantages

I can use my personal phone which eliminates the need for a second phone and contract. It is a great price as well. I have a local number. The ability to read a voicemail as it is playing is great. I also like having the option to text.

Inconvénients

Initially it was very fast, my messages would appear immediately. Lately, it takes over a minute to three minutes to load the app, and longer to receive messages, including text messages.

Avantages

Grasshopper allows you to set up a phone system for your organization, which connects everyone.

Inconvénients

The user interface is a bit clunky, and the choices for how to accept calls are not great

Avantages

Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome

Inconvénients

Downside to this is when they say small business support that is what they mean, larger scale I would really use another option.

Avantages

Very simple software that easily allows users to call and text from multiple lines simultaneously. Works well on desktop as well as mobile. Syncing across devices keeps the whole team on the same page.

Inconvénients

No way to set contacts or save numbers. My company deals with a huge amount of contacts and it would save a lot of time to be able to instantly know who messages and calls are coming from. Prone to some syncing issues and random updates.

Avantages

I love that I can have several users attached to the same phone number without having to be tied to a desk phone. Grasshopper is completely mobile. I also love that I don't have to give my personal phone number out on marketing material. Users can contact me or my associates through one number. I also like that we can customize our own greetings and other settings such as hold music and whether to inform us who the caller is before we answer or allow the call to go directly to the owner of the extension.

Inconvénients

We have the text messaging feature which is great except that all users see all the text messages. Currently there is no way to direct messages to individual extensions. Hoping that they come up with a way to achieve this soon. Also, text messages are delayed in showing up until I refresh the app a couple of times. I am also oftentimes not notified of new messages in a timely manner.

Avantages

What we like about this phone app are:

Affordability - for a startup LLC, this phone app is competitively priced
User-friendly - it's not rocket science to totally understand and use this phone app
Professionally made - it caters to the most basic but most crucial part of every business, professional is very important for every company, big or small

Inconvénients

We don't have unpleasant experience using this app.

Avantages

Forwards VM calls to play to your email inbox - an essential tool for any businesses that does not have a large call center or phone system

Inconvénients

Some things seem a little outdated in their user interface but I think that's mostly a UI design thing. I suppose they could redesign but then I'd have to learn where to find things all over again. :)

Avantages

Easy to use. Easy to get new employees set up with an extension. Good price compared to other options we considered.

Inconvénients

The desktop app doesn't indicate which extension was dialed, so you can't really anticipate what the call will be about if you have multiple extensions routed to you.

Avantages

I love the fact that missing a call isn't the end of the world. We are notified of the calls we miss and messages we received through our mobile app. I also like the professionalism it adds to our business. Also, the extension feature is great because people can select the option that fits their needs best and it can ring to the cell phone of the intended recipient.

Inconvénients

I don't like the greeting glitch. I've had to reset the greeting a couple of times but other than that everything is pretty great. I'd also like a lower monthly price but it's still a great service.