Grasshopper

Avantages

I loved how easy it was to set up new extensions with Grasshopper.

Inconvénients

Recording messages was challenging at times because the first word or two would be cut off during playback.

Avantages

I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.

Inconvénients

I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.

Avantages

I like the that you can track calls, voicemails, etc on the app.

Inconvénients

The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data.

Avantages

I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.

Inconvénients

There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.

Avantages

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Inconvénients

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

Avantages

It was cheap, like really really low cost compared to competitors

Inconvénients

Desktop and Mobile apps were unreliable leading to people to internally to use call forwarding, call forwarding adds extra delay and negatively affects call quality. There's no CRM integrations. Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. Security is lax (all I need is a 4 digit PIN to make any changes to the account)

Alternatives envisagées 

Pourquoi passer à Grasshopper

Avantages

Only pro is it was fairly quick and easy to get started. Phone calls work okay.

Inconvénients

TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.

Alternatives envisagées 

Pourquoi passer à Grasshopper

Avantages

Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.

Inconvénients

One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.

Alternatives envisagées 

Pourquoi passer à Grasshopper

Avantages

I never really used it. I wasnt comfortable with the way it worked so I never used it.

Inconvénients

Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

Avantages

At the beginning the set up seems very easy and customer friendly

Inconvénients

They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days

Avantages

it has some very functional and desired features that are very useful and easy to use

Inconvénients

i have found that the interface is non intuitive and took some time to get used to

Avantages

It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers.

Inconvénients

The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well.

Avantages

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

Inconvénients

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

Avantages

Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.

The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.

Inconvénients

It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.

Avantages

I loved this app for the free trial and if I utilized it more often, I would buy it. It would be amazing for business use, as you can even opt in I think for a little more cash, to have a robotic answering service with great all routing features and support options.

Inconvénients

It does cost a bit monthly if i remember but worth it for business and maybe for some personal use.

Avantages

I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.

Inconvénients

I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.

Avantages

Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email.

Inconvénients

No ability to send and receive text messages as this is popular among businesses now, no new feature upgrades since I started using the service a few years ago, Every once in a while a call won't go through for some odd reason but it is rare, the interface could use a fresh coat of paint while still retaining some of the advanced features. I had to downgrade to the old interface to use the Informational Extensions feature.

Avantages

The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.

Inconvénients

Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.

Avantages

It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.

Inconvénients

I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.

Avantages

Grasshopper is very easy to use. They’ve made both web client and app available to make outgoing and receive incoming calls.

Inconvénients

The pricing for voip is higher then competitors but it’s easy to use as a combination with multiple numbers.

Avantages

I love how convenient and professional the platform/service is. They allow you to forward calls, make calls from and have department extensions. The customizable hold music and voicemail is awesome. It really helps startups put the best voice forward facing to their prospects and patrons.

Inconvénients

I wish you could change what comes up on the caller ID when you call from your grasshopper number so that it can be cohesive with your brand.

Avantages

SIMPLE. It's an easy-to-use VOIP that has plenty of features that are helpful and very user-friendly. Voicemail transcripts and auto-text responses make it a breeze to deal with missed calls, and the mobile app is well-designed and functional. My entire staff uses it seamlessly.

Their customer service is TOP NOTCH. Every time I call in, they are incredibly professional, knowledgeable and helpful. Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.

Inconvénients

Only one minor gripe: the current feature for custom call scheduling is a bit dysfunctional, and requires manually setting hours. Would not be so bad, except when I have to do it for 5 employees, it can take a bit of time. A "save call schedule" feature would be extremely useful here, to then just apply to the others.

Avantages

Great option for small businesses. Easily forward calls from the office number to your cell phone... work on the go! Easy for multiple users on a business line, can leave notes on messages for others to see, and can get the messages via email. Great features! Love that you're not tied to the desk and the phone line.

Inconvénients

Wish you could transfer calls from one line/user to another. Have to press 1 in order to accept a call, otherwise whenever multiple calls ring it it forwards to personal voicemail. Limited with regards to multi-person businesses or office numbers. Would be great if the software blocked spam calls or had a quick option to block numbers in the future. Should never go to anything personal... this should be an option not a default.

Avantages

As a virtual PBX Grasshopper does the job. It works for us to allow inbound calls to a 800 number from a website and we look and feel like a much larger company. Works well for inbound calls, easy transfers to user and good options for setting up time of day routing and the like.

Inconvénients

Costs for international calls are too high. Our users don't tend to like the app for outbound calls/texts so it can be a pain that conversations quickly move off of the platform. Would be better if the app was under more constant development.

Cost is also high for the VOIP features. We primarily use it for inbound calling due to these reasons.

Avantages

Our business needed a virtual phone system that could be accessed anywhere and Grasshopper delivered exactly what we needed! We really enjoy using Grasshopper. It keeps everything in one place where you can easily access voicemails, numbers, set up extensions etc. Really good product.

Inconvénients

So far I have not experienced anything that would be a con per say, I did accidentally delete an extension once and I wish it would have gave me an option where it asks "are you sure you want to delete this." Either way I was able to quickly add it back on.