Grasshopper

Avantages

I loved how easy it was to set up new extensions with Grasshopper.

Inconvénients

Recording messages was challenging at times because the first word or two would be cut off during playback.

Avantages

Very Cost Effective & Superb Voice Quality

Inconvénients

Missing Chat Support & Only Available In USA & Canada

Avantages

NO NOT USE THIS COMPANY. They had okay customer service until we went to cancel because we lost the ability to send text messages.

Inconvénients

They had a company wide (had to register for SMS). While this process happened, you were unable to send text messages. After hours with customer support it never got resolved. They said it was out of their control and we had to be patient for it to be approved. After waiting about a month, I transferred my number to another company.

When I went to cancel, they told me a refund is not possible. So we had to pay for the duration of the year even though we weren't getting a service (texting) that was included in our package.

Avantages

I love that I can text multiple patients and have several threads going at one time. I also like that we can separate voicemail lines.

Inconvénients

We do not have the ability to build templates to send out via text message.

Avantages

I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost.

Inconvénients

There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan.

Avantages

Only pro is it was fairly quick and easy to get started. Phone calls work okay.

Inconvénients

TERRIBLE customer service. The online settings interface is horribly non-intuitive. Doing something that should be really simple, like setting an away greeting while you are on vacation, cannot be done by yourself. After trying every possible configuration online, you have to contact support. But they make it impossible to find the number to contact support. Then when you do finally find the number, you're transferred or disconnected multiple times. End result is you'll spend an hour or more trying to change something that should take 2-3 minutes.

Alternatives envisagées 

Pourquoi passer à Grasshopper

Avantages

I like the that you can track calls, voicemails, etc on the app.

Inconvénients

The calls are muffled. Calls aren't always clear doesn't matter if I'm on wifi or data.

Avantages

I never really used it. I wasnt comfortable with the way it worked so I never used it.

Inconvénients

Delays when i answer thenphone to be connected. Cost. You have to pay full.year up front. I canceled mid way through the year and they refuse to give me any credit. Never really used the service for the 2 years i paid for and they refuse to give any credit for remaing 6 months that are canceled.Unable to text with out going through some sorr of verifacation to prove you are not spamming. I dont have that issue with my verizon service.

Avantages

The interface is very easy to use and really like how not only text messages can be sent but also audio calls and voicemails can be received all in one place. It is helped that multiple users and lines can also be set up as well.

Inconvénients

There were several technical glitches experienced on occasion where the software would not connect. This was most often due to two users not being able to utilize it at the same time.

Avantages

Nothing! False advertisement, no bulk texting. Must upload contacts one at a time. Customer service is horrible.

Inconvénients

Everything! Refused to refund. Not easy to use, no basic instructions. Cannot bulk text.

Avantages

it has some very functional and desired features that are very useful and easy to use

Inconvénients

i have found that the interface is non intuitive and took some time to get used to

Avantages

The price is affordable and it's easy to discover this company because their ads are everywhere on google. Among the competitor ads, Grasshopper offers good value and covers all the basic features.

But there are other better value system out there, but it will take a while for you to find them because they don't spend nearly as much advertising dollars.

Inconvénients

Grasshopper is definitely a company that puts quite a bit of money on marketing. You find their google ads when you search for VOIP phone solution. I wish they had put the money into feature development instead.

I recently switched to TalkRoute because Grasshopper is missing:
- Call recording
- Multi-level greeting menu

Avantages

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

Inconvénients

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

Avantages

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Inconvénients

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Avantages

I like having a transcription of a voice mail (even when it isn't really clear.) Logging in or out is simple to do. Texting is an added tool that is most helpful when people will read a text quicker than listen to a voice message.

Inconvénients

The call logs are difficult to 'translate' when I need to see if a number has actually called us. The interface at the website for working with calls already in is not intuitive.
About once a week, I must uninstall and reinstall the app on my phone to keep it working smooth. I know when the system won't let me answer a call, but keeps saying which numbers to press for certain actions, the time has come to refresh the installation.

Avantages

I like having a separate number that is toll free. It is relatively simple to use and has a lot of options that help my business.

Inconvénients

I answer the ring and get disconnected. When I make call using the app, i get disconnected in the middle of a conversation. When the phone rings, I sometimes get a different type of ring and then app does not work.

Avantages

I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Inconvénients

The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Avantages

I like softphones the most! really convenient!

Inconvénients

everything is fine for me so far so there's no least for me to like

Avantages

Easy to add extensions and voicemails. The app is very easy to use. As the administrator, I am able to see every call and voicemail for the entire company. There is no need for any additional phones or hardware. You just need your cellphone and/or a computer that has mic/headphones.

Inconvénients

About 80% reliable. Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang. Even though there is a wi-fi calling feature it opens the door to all sorts of glitches, so we make sure to never enable that option.

The desktop app is decent, but it does not keep you logged in. You have to log in on a regular basis, which can get frustrating.

Avantages

Love that I can customize the greeting as seasons change. I automatically receive notification to my email with caller detail and voice message so I can review and reply as needed. Great to keep up with messages when you can't immediately pick up the phone!

Inconvénients

I don't have any cons so far and we've used the service since 2015! We are a small company, it works for what we need it to.

Avantages

Grasshopper software is simple to use and as I travel international customers can always get a hold of me

Inconvénients

Grasshopper has many great features, except you can receive but not send faxes. This would be helpful in the business sector since some people want to receive faxes and not just email or voice.

Avantages

Being able to manage calls and voicemails through our mobile phones and the app. Being able to add extensions to pass to our cells is a great feature.

Inconvénients

The website on setup is a little confusing. Adding extensions and forwarding calls could have been a little more straight-forward, but after working through it, it was fine.

Avantages

I was tired of carrying my personal phone and my business phone. Now I have access to both phone lines on one mobile device. Even better is I can access the business line from all of my devices! And even better than that is my business partner can also access the same business line from their mobile devices as well!

Inconvénients

It has a lot of great features, but seems to have quite a few glitches as well. We have missing text messages on occasion and random errors like that.

Avantages

Very cost effective, great features including mobile app, sound quality quality, and customer support

Inconvénients

The British voice option needs a better accent. It would also be nice if there were more integrations with CRMs like Salesforce or HubSpot.

Avantages

You can pick a new number or port your current number over and use Grasshopper features. Toll-Free numbers, this is what we use for marketing so we can track the calls I like the fact we use vanity numbers easy to remember and more people call on a toll-free line.

We have not gotten to use the apps yet but, having personal and business on one phone is great. Voice mail text is also great I can read and see fast what is going on without dialing back into the system.

Inconvénients

The cons not many at all I found the pricing good, the features are rich, and the monthly option or pay annaully is great.