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Tous les avis sur AAC Appliquer les filtres
- Secteur d'activité : Armée
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I've had no real trouble. Been using it for quite awhile now.
It keeps track of my student base. Who pays who doesn't ect. I just need something simple, this does the job.
Avantages
Does it's job. No major issues. Plenty of help if I have trouble. Keeps track of everything, reports are pretty good. Over all I'm happy with it. You guys sure want me to say a lot about this product.
Inconvénients
A little Ridgid. Could be more user-friendly. Again, I can sum up what I need to say in a few short sentences.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
We have been working with AAC since 2001. Very happy with their service.
We have not had time to completely go through the new changes, even now, more than a year after it has changed. It is our fault, not AAC. Just caught up in day to day running. Would like a tutorial. When we do have questions they are excellent at answering and helping us through it.
Avantages
We like the changes and all that it can do. So much potential. We love being able to see all of our accounts. We also like that we can limit what staff members can see.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Overall, good experience.
Avantages
Personal customer sevice and ease of use. I like that you call the 800 number and get a person not an automated system.
Inconvénients
New platform (ityCity) has some functionality issues. Caused some issues with billing for my students. Right now, when I search for a student, not all of their accounts show up on the search list. This caused me to duplicate some accounts.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I have been with AAC since 2000
billing. would like to know more about martial art program but it was hard to get this info.
Avantages
pretty simple once you get the hang of it! Helps keep billing running smooth and the cost is reasonable.
Inconvénients
the update was very difficult and I lost some functionality i was used to. The initial loading of records and terms is confusing and i expect this will improve soon.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Very easy to use on the PC. Always friendly people to talk to.
Avantages
Easy step by step navigation. Fast response time. System loads very quickly and ready for fast entry. Perfect my needs as a small school owner.
Inconvénients
Wish it was mobile friendly. Not always near computer so having mobile access would be great. Cannot always edit info if a customer is in the negative. Has been an issue for a few customers.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Great personal service anytime we need it
Avantages
Ease of use...I don't have to dig around to find what I'm looking for, and I can teach my team easily. I also love having a single point of contact for all of my account needs
Inconvénients
Fees and their explanations...what's a "credit card discount fee" and why is it 10x the amount of the "credit card processing fee" ??
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
VERY PATIENT CUSTOMER SERVICE-EXPLAINED HOW TO WORK THE SYSTEM MANY TIMES
HELPED ME MAINTAIN MY BUISNESS
Avantages
I AM NOT A COMPUTER PERSON- I PICKED IT UP PRETTY EASILY...WHEN I CALL CLIENT SERVICES-THEY ALWAYS EXPLAIN IN DETAIL. ALWAYS THERE-NO MATTER WHAT HOUR.THE MONEY FOR AAC SERVICES IS PRICELESS. MOSTLY I LIKE THE SERVICE AND THE EASE TO RUN AND CHANGE OR AJUST CONTRACTS...VERY SATISFIED WITH OVERALL SOFTWARE.
Inconvénients
I WOULD LIKE TO HAVE THE OPTION TO SCAN AND SEND THE ACTUAL CONTRACT HARD COPY. MORE OF UPDATES TO ME ON CONTACTS THAT ARE RECIEVING LETTERS -MAYBE AN EMAIL COPY -SO WHEN I DEAL WITH THEM I LOOK LIKE I KNOW WHATS GOING ON.SOME KIND OF REASURANCE THAT THE CONTRACT WAS PROPERLY DONE .
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Wonderful customer support.
Avantages
Ease of use and lots of data accessibility . I can view reports and logs in multiple ways and I've never had an issue finding something I was looking for.
Inconvénients
It can get a little overwhelming sometimes. Theres so much to view and see, sometimes it can be a little much.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
The software is functional but not user friendly.
Avantages
All the feature I need are present. The interface seems to be designed by a person who is designed it for themself and that feels normal to them as opposed to the client
Inconvénients
Seems to be designed for a system admin as opposed to a client. Same feed back. Poorly designed interface for client
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Nice to work with students doing what we do best without worrying about payments
Avantages
It allows you to manage your business. When acceptions need to be made on a case by case basis you can manage that however when there is a customer attempting to just get out your conversations are strict with the contract terms
Inconvénients
Wish collections were collected better, however haveing a non pay doesn't happen often. Wish cc payments when declined would rerun in few days instead of only doing so with customer asking for it to be done
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Long time customer since 2001. Have always received great service.
Avantages
Liked the old system better. This software is functional, but is unnecessarily difficult to navigate. Need fewer screen for new customer entry and edits.
Inconvénients
It is not intuitive, and the screens to do flow smoothly. I should be able to enter in a new customer contract on one page.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
AAC makes my work so easier and comfortable !!
I don't need to work too much, I don't need to get any stress from payment, Best thing is when they do cancellation... I don't worry anything.
Avantages
After sign up my students and upload to AAC, then I don't need work with payments until finish the contract. that's my favorite part !!
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Always helpful whenever I call. Great Billing company for all our needs.
Avantages
Entering new contracts and cancelling old ones is very easy and intuitive. Never a problem. Whenever we have a question I pick up the phone and always get a quick, pleasant response from customer service. Great team!
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Very easy to use. Customer rep is very helpful.
Avantages
I like how I am able to log in and do what I need to do with no issues. You guys keep it simple which is great.
Inconvénients
Sometimes it doesn't update properly or I'm not informed of updates. I usually can work through these.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I have been in business since 2010 and have used AAC since day 1. Awesome job!
There have been hiccups in the past but AAC is always improving the software making it more customer friendly.
Avantages
The software is easy to use. If there are any questions or concerns, customer service is there to help.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
I really enjoy working with AAC. Thank you for the years of great service.
Avantages
Simplicity.
Inconvénients
I do not like how I'm unable to set my draw date to the 1st if I get a contract anytime after the 25th or so. Also could make mobile access a lot better.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Great and easy to use
The billing customer care reps are nice.
Avantages
Easy to use and costumer service are quick to answer questions, never had problems with them at all
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Such a professional group. They are so easy to work with and helpful. Always friendly when I...
Avantages
The user interface is pretty easy to use. If you get lost, they are only a friendly phone call away. Never had an issue ever.
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
20 years, loving it!!
Avantages
So simple and convenient! My customers love that it's so easy to use I love that there's very little for me to do. It is safe and secure no worries here!
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Does everything we need it to do...
Avantages
The customer service is great. Friendly and helpful. Quick to respond and they take care of problems fast.
Inconvénients
It would be nice if it was a tiny bit faster, but generally speaking, once you get used to it everything works well.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
I have always had a great experience. It is user friendly and the customer service has been...
Helped organize and grow my business effectively and efficiently
Avantages
User friendly, simple, effective. It is easy to navigate around. I also like the different forms that can be viewed and printed. Make it easy for taxes.
Inconvénients
I would love you all to add an APP!.... So we can use the school management program/software on a tablet, iphone etc. Also, maybe add the contract upload portal within the main software website.
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Great customer service and response time
We get a lot of different analysis report ranging from customer to financial and it can be pulled up with excel.
Avantages
Very user friendly and very modern. It's very self explanatory when going through the steps in putting in contracts.
Inconvénients
A little issue when switching to the new updates, but that was just for a bit and the case for all new updates.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
More complicated than the previous software to register new customers.
Stronger security.
Avantages
Hopefully more security. It takes more time and complicated to register new customers and more pages, so I think the security would be safer and stronger.
Inconvénients
It takes the longer time to register new customers. It is more complicated to register new customers. It asks unnecessary information, too.
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Provenance de l'avis
Great company but web site setup is very hard ubless you are an accountant.
You have one. Not impressed massively by your software. I generally dont particularly find it accommodating.
Inconvénients
Website needs simplification. I have mentioned this numerous times. Seems to have fallen on deaf ears. We are gym rats, iarate men, etc. Not Accountantants!!
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Simple, user-friendly interface.
Avantages
Loading new customers is easy. I like that I can search by customer or student name. Being able to see reports is a nice plus.
Inconvénients
The names of the reports are similar, so sometimes I get confused on which one I want to pull up. Can't really think of anything else negative about it.
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Affiliated never puts me on hold and always answers my calls.
AAC was very helpful in making my business flow. I think that they are extremely reliable with updating me on changes that occur with clients. Thank you!
Avantages
I think that AAC has a user friendly service that helps my business be efficient. I hope to work with this organization in the future.
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Easy company to work with
Avantages
Customer service is great very knowledgeable and helpful staff. If they don't know the answer they find someone who does.
Inconvénients
Not a lot of online functions to work with. It would be nice if it had more online tools to work with
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Great customer service! Always talking to a real person :)
Avantages
What they say, they deliver! I love the fact that when I call, I get wired to a real person instead of talking to a machine. As a business owner, I like the fact that AAC deals with all the delinquent accounts for me so I don't have to be the "bad guy".
Inconvénients
I know how to use it so it's great, but it's not as user friendly for a new user. If I was to make a request, I'd see if AAC can create a more visually-appealing interface.
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Provenance de l'avis
you will love it here
Avantages
wow! Tried this software from a recommendation and they have great software. Includes payment processing and full service billing, detailed reporting, on-time delivery of payments and personal customer service.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Excellent customer service
Avantages
Robust, many features regarding customer details, lots of search option and reporting functions as well.
Inconvénients
Hard to find contract and payment details, specifically when payments are late or can't be processed due to NSF.
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
AAC software Review
Avantages
Easy to use once you become familiar with it. AAC admin is helpful. The people who helped me get started were great, patient and informative. I felt very comfortable with them.
