vcita
4,5
(275 avis)
vCita LiveSite est une solution de CRM pour les petites entreprises. Elle inclut le suivi des interactions, le routage...
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En savoir plus
En savoir plus sur AAC
AAC (Affiliated Acceptance Corporation) est une plateforme cloud qui aide les entreprises à mettre en place et à gérer la facturation récurrente, à suivre les données des clients et à créer des rapports détaillés qui sont livrés automatiquement à intervalles réguliers. Cette solution est spécialisée dans les clubs de santé, le fitness et les arts martiaux, offrant ainsi une fonctionnalité de traitement des paiements sur mesure. Elle permet également aux utilisateurs de consulter des informations actualisées qui fournissent des renseignements sur les paiements, les soldes des comptes en fiducie et les arriérés, ce qui est généralement exigé par les propriétaires d'installations.
En outre, AAC dessert diverses sociétés proposant des adhésions avec des fonctionnalités telles que les cotisations récurrentes, la rétrofacturation des cartes de crédit, la mise en œuvre des contrats des membres et le traitement des paiements. Le système peut suivre les nouveaux membres du club ou les étudiants en arts martiaux, il est possible d'ajouter des coordonnées, la durée du contrat et les méthodes de paiement préférées. Ces contrats peuvent être automatiquement téléchargés dans le système de traitement des paiements pour garantir des transactions rapides.
Les produits de Affiliated Acceptance Corporation assurent la conformité PCI en masquant les numéros de sécurité sociale et en sécurisant d'autres données personnelles.
AAC - Prix
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Aaron
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
AAC is the lifeblood of my business. Eighty percent of the income for my dojo is processed by...
Allows me to process monthly payments, which is how my dojo takes in 80% of its income.
Avantages
It allows me to upload new clients and print customized reports. It's nice to be able to go back and look at monthly activity in the past.
Inconvénients
I wish I could make changes to existing accounts myself (monthly payment amount, editing previously uploaded contracts, special payments, etc.)
Utilisateur vérifié
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Professional and helpful
Avantages
Easy to use. Very user friendly and the team at AAC is always willing to help as much as they can. Able to use in any computer with internet access.
Inconvénients
Takes some time getting used to, not able to have immediate posting-takes 24-48 hours. Could be better with an easier retort system. Takes too long to make a report for details and I have to go back and set the same permaters every time, saving the permaters could be helpful.
ty
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
1
Publié le 01/03/2019
worst data transfer experience ever
Avantages
nothing. software always had glitches such as random access lockouts on members who should have access when access control system is linked to software, canceling accounts that should have auto renewed etc. Staff did make every effort to help with issues though.
Inconvénients
rarely worked properly. more problematic then helpful. fairly complicated to use, could not edit membership without re-writing the entire account. Shut off all access fob to every member when canceled.
Réponse de Daxko
Hi Ty, I¿m sorry to hear about your negative experience with data transfer. We are excited to share that we joined the Daxko family of brands and can now offer best-in-class software to match the level of service we provide on the billing and payment processing side of AAC. Please reach out to us to learn about our new software options!
Répondu le 05/03/2019
Utilisateur vérifié
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
5
Publié le 05/04/2018
The one program that's had the most positive impact on our billing and payment processing...
Avantages
From day one, AAC made our payment processing systems much easier to use. It streamlined many of our independent processes into one piece of software. It has lead to increased productivity within our entire accounting department.
Inconvénients
AAC seemed a little overwhelming at the beginning because it was so full of features. We didn't know where to start. We did some training and eventually learned just how useful AAC is. Now, we adore the customization, speed, and ease to use.
Utilisateur vérifié
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 06/02/2018
Good Customer support. System was easy to figure out for beginners.
Simplicity and customer service its 2 biggest assets.
Avantages
No swipe card needed for new members. Also, steps for putting in new members is pretty self explanatory.
Inconvénients
Rewriting contracts has lost us data in the past. When a member changes their gym plan, calling Customer service has worked better.
Kane
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 09/02/2018
Great relations and communication with AAC
Used for 20 yrs.... have grown with it
Avantages
Retention of expired contracts and the ease to look up old and reinstate.
Email options, reports options..
Inconvénients
Picture ID and basic membership exp date etc should show up on check in screen like the first software version of this software from 15 yrs ago. Current software screen times out and freezes the check in screen requiring constant employee attention. Membership freezes.... we should be able to have more control this function...without having to contact customer service to freeze a contract. When the internet is down, my door control and check in functions are crippled.. With the Dos version it was all in house operations here.
GEORGE
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 07/02/2018
Overall it has been good. The people at AAC are always extremely helpful
Avantages
Excellent speed; no data loss issues; lots of information for business decision making process. AAC seems to be changing and improving software regularly. Software does great job keeping historical data in a easy to retrieve format.
Inconvénients
Wish the process of entering new contracts could be improved - eliminating the need to save and go back etc. Also would like to see online membership sign-up - our competition has it
Ryan
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 09/02/2018
Customer service is awesome. The cost is high.
Avantages
Easy to use. Customer service is great. We love carrie. Someone is always there to help. It does everything we need in our facilities.
Inconvénients
The monthly cost. 5% is high. We also have to do a lot of the collections. I have researched other programs and have found some cheaper softwares. We are used to this system but it's getting expensive as we grow.
Master
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
5
Publié le 07/02/2018
ACC has been a great help to our business!
The software has helped streamline our business and increase our effectiveness and efficiency.
Avantages
What I like most about the software is the ease of use and the value I receive for the money. It has helped streamline our business and increase effectiveness and efficiency.
Duke
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 07/02/2018
They are awesome!!
AAC collect our students tuition for a month. then send me a whole budget in 1st day of month. It helps for keep healthy business. They are awesome!
Avantages
All of Itycity system is awesome! Most favorite part is Global Active Payment Detail. Also, if someones wants to freeze their contract I could change right away.
Shelly
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
3
Publié le 06/02/2018
Not quite all the functionality needed for martial arts
collection services
Avantages
affordable for features offered, client services helps when I can't get the software to do what is needed
Inconvénients
Report titles are confusing, not easy to sort, and hard to update. Have had multiple issues with saving/editing.
Manuel
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Customer since 2010 and I love it
I've been able to manage payments and memberships easily allowing me to focus on the development of my program. The updates are always done at a time when it does not affect my operations
Avantages
I have always received the best customer service, from when we first set up the software to last week when I had questions about a transaction. They understand my individual priorities as a business owner and they have never pushed any product I didn't need.
Steven
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
2
Publié le 12/02/2018
Functional but has a lot of room for improvement
Avantages
Billing is somewhat simplified for business owners with collection service built in. The tech support is very responsive too. Client service department is very polite and responsive also.
Inconvénients
No Mac OS support. No unified all in one software. No web integrated client management software. Very difficult to use software for communication purposed between students and management.
Phillip
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Simple, easy and worry free. AAC takes care of all billing related issues.
I am terrible with numbers and in really hate chasing clients for money. AAC takes that out of my hands allowing me to focus on being a great teacher making my client relationships smoother.
Avantages
The platform is extremely easy to use and understand. Also the customer service is very friendly and patient.
Inconvénients
When entering a new contract or new client information, the system will block you if the email is a duplicate.
Michelle
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
AAC has always been great! Straightforward, easy to use, and on top of any customer issues!
Avantages
It is super easy to use and allows me to add or change as I need to. It compliments my martial arts school well and their check in software helps me keep track of my students, their attendance, payments, progress and all....super easily!
Inconvénients
I wish it would merge better with Quick Books. I have to manually enter each transaction, which can sometimes be tedious!
Donna
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 09/02/2018
Overall, once you've navigated through the process, not too difficult.
Easier than calling all the time.
Avantages
Like the ease of changing form of payment. Like ease of posting payment. Like the customizable reports.
Inconvénients
When entering a contract with same email, rejects email. I would like to be able to change email to one in existence. Would like to be able to post payment to tuition only, not to fees.
yongwon
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
easy and simple! when I need to contact with agent I don't have to talk with machine!
Avantages
AAC software is easy to report all the contract and track what they buy. and also good easy to track payment history.
Inconvénients
I like software everything is fine. but If I have to say its not let me know when is students expiration date. so I have to check up every single students expiration date.
Professor Robert
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 06/02/2018
I have been a "Raving Fan" of AAC payment processing for about 20 years!
The integration of the AAC software with the AAC full service billing makes our job much easier. We appreciate not having to enter data into two different systems. I highly recommend AAC particularly for Billing!
Avantages
We have been using Martial Arts Express as our Front Desk System Software. We find it to be simple and efficient to use.
Christopher
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
I have owned my fitness center for 33 years and have used ACC for the past 20 very satisfied.
Avantages
Easy to use and great customer service. Never had a problem with any drafts and good communication from Affiliated Acceptance.
Inconvénients
Sometimes takes a while to get the month end Finanicials. And I am not real technically savvy so it takes me some time to navigate the system.
Kimberley
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
3
Publié le 06/02/2018
Okay for basic work but not enough functionality. Clumsy interface.
Can enter my own contracts and save on fees.
Avantages
It does a basic job. Can handle uncomplicated data entry most of the time. Can automate basic reports.
Inconvénients
Clumsy interface. Have to call customer service for very basic things like updating a customer address. Won't let me change billing dates. Doesn't allow special payments after the first one. Gets stuck and refuses to complete things like updating a client's method of payment. Customer service gets a lot of calls do do things I should be able to do myself online. Using this software is like traveling back in time 10 years and using a program someone wrote for a comp sci class.
Dave
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Awesome service and overall quality!
Avantages
It's easy to use the program and customer support is great. I also like the integrated collections features
Inconvénients
I think it should be easier to customize reports. When pulling the canned reports, it is hard to change fields to pull a more custom result
Zuhair
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Best billing company in the business
track sales and records.
Avantages
client care is very friendly and very professional. the ease of working with their software.
user friendly software. The software is easy to use and understand, we like it a lot.
Looking forward to many more years with AAC
Jason
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Very happy with the updated format, easy reporting, and great customer service.
It streamlines all of my reporting. And manages all of my clients payments.
Avantages
I have been with a AC for almost 10 years. I think for my application it is perfect. They have great customer service the functionality is super intuitive, and I really have zero complaints. I would highly suggest anyone thinking about using a system for their gyms to strongly consider a AAC
Young
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
4
Publié le 06/02/2018
Customer Support is very friendly and professional on what they do!
Avantages
The software is easy to use, and the customer support is very good compared to other products we have used.
Inconvénients
I wish that AAC implement more features such as automation emails for clients, and also that the customer portal is little bit more easier to use.
Russ
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
5
Publié le 06/02/2018
Overall good experience using AAC
Avantages
Pretty easy to enter contracts, great customer service on the phone when needed. Lots of options of reports you can set up automatically. Easy to go in & make changes if needed.
Inconvénients
That you can't use a tablet to use the software or enter contracts. Before they "upgraded" the site you could. Also if you enter a contract on a wed the 1st available date for 1st payment won't be until mon or tues. Before you could pick fri if entered on a wed
