En savoir plus sur Productsup

Productsup est une solution cloud de gestion de catalogues qui aide les moyennes et grandes entreprises à gérer et optimiser les flux, les données et les contenus liés aux produits. La solution centralisée permet aux utilisateurs de synchroniser les informations des ERP (Enterprise Resource Planning) ou de toute autre source et de les analyser, de les promouvoir et de les publier sur divers marchés. Les principales fonctionnalités de Productsup sont la gestion de contenu, les attributs de produit personnalisés, la fonctionnalité glisser-déposer, les modèles préconfigurés, la prévisualisation des données et l'audit des flux. Cette solution intègre un module de test A/B, qui permet aux agences de tester et d'identifier les variations d'un flux pour faciliter les performances. De plus, elle permet aux spécialistes du marketing d'analyser, de personnaliser, de redimensionner et de gérer les images manquantes dans les flux liés aux produits sur tous les canaux. Productsup fournit une API (Application Programming Interface), qui aide les utilisateurs à gérer les téléchargements delta et à automatiser la configuration de plusieurs systèmes. La solution s'intègre à plusieurs applications tierces telles que Facebook Dynamic Ads, Google Merchant Center, Amazon Marketplace, 99chairs, Acorn Distributors, etc. Les tarifs sont disponibles sur demande.
Productsup Logiciel - 1
Productsup Logiciel - 2
Productsup Logiciel - 3
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Productsup Logiciel - 5
Vidéo de Productsup
Productsup Logiciel - 1 - aperçu
Productsup Logiciel - 2 - aperçu
Productsup Logiciel - 3 - aperçu
Productsup Logiciel - 4 - aperçu
Productsup Logiciel - 5 - aperçu

Productsup - Prix

Productsup n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Productsup est disponible à partir de 1 000,00 $US/mois.

À partir de :
1 000,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Productsup - Avis

Note globale

4,9
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,7
Simplicité
4,3
Support client
4,9
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Tous les avis sur Productsup

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33 avis
Kasper
Kasper
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 03/04/2023

Poweful tool with a logical structure

It has been great. Their support and relationship maintenance is absolutely excellent, and as previously stated, the product is easy to use and very powerful.

Avantages

I really love that the tool is so straighforward/logically designed. It is really easy to understand what impact your changes will have and how to set them up. You can accomplish very powerful things with only a few clicks.

Inconvénients

If you are absolutely new to product feed management, then maybe it can be a little intimidating, but their excellent support will be able to get you up and running without problem.

Réponse de Productsup

Dear Kasper,

Thank you so much for your wonderful, positive review. We are so happy to hear that the Productsup P2C platform is easy to use and logical.
We pride ourselves in giving the best support, so again thank you so much for highlighting our Tech Support and Customer Success teams!
Thank you for being such fabulous customer.

Thank you,
Kate Wittstock
Global Head of Client Success

Répondu le 05/06/2023
Antoan
Antoan
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 19/04/2018

ProductsUp is very powerful and solves our data transformation challenges.

We are dealing with a lot of data transformation challenges and Productsup has helped us overcome these in a very efficient way and has greatly reduced the amount of duplication in our work. It has also greatly improved the speed with which we are able to publish products and the quality of the content we publish as we are able to extract and structure more meaningful information from the data we receive.

Avantages

Productsup has a huge amount of integrated functions to automate the product data processing. There are predefined templates for a large list of marketplaces and it is also highly customizable, so it fits our specific needs.

Our Product Data Team are happy to use it because there is no codding needed. Data transformation rules are applied via a drag & drop interface and one big advantage is that you can instantly see the results in the data view.

The support is great! We always receive a very fast and helpful response. If there is something that the 1st line support cannot handle, it is immediately escalated to the IT team and then quickly resolved.

We also like that they are constantly improving the product - adding new features, channels, improving the overall performance and they listen to customer feedback.

Inconvénients

It takes a bit of time to get familiar with the system, because it has so many functions. A facility to track changes would be nice, because usually more than 1 person works on a project and it can get a bit messy.

Réponse de Productsup

Hi Antoan,

thanks a lot for your feedback! It is great you love our platform so much and appreciate all the features that make it so intuitive and easy to use. The support team is always happy to help you with any future feed challenges or hosting an in-depth session on new features whenever they are released :)

The change log is a feature a lot of clients would like to see implemented into the platform and we definitely have it on the roadmap! The new Data-View will automatically refresh once another user saves a change, so adjustments are a bit more transparent with multiple active users.

Please don't hesitate to reach out to us in case you have any more ideas for features or improvements!

- Lena Wisser, VP Client Solutions

Répondu le 17/05/2018
Justin
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4,0
Publié le 07/10/2019

Great Feed Management Product

Avantages

Ease of use, level of expertise from support, willingness to help figure out account solutions; best overall feed product I've worked with

Inconvénients

Nothing major comes to mind, generally effective solution

Réponse de Productsup

Dear Justin,

thank you so much for taking the time and leaving a review on our platform! It is a big honor to hear that we are the best feed product you ever worked with - I can promise you that we will continue to work hard so it stays that way.

If you ever want to learn more about certain features or have improvement ideas, please reach out to us.

- Lena Wisser, VP Client Solutions

Répondu le 28/10/2019
Roy
Roy
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/12/2018

Absolutely indispensable part of our marketing stack

Avantages

We have been using Productsup for a few years now, and are still amazed at the level of control over data it gives to us as a marketing department. Without relying on expensive and scarce development resources, we can create, improve, and send out data to all our partners. We even use it to power things for our own platform. The tool is very user friendly but still very flexible and powerful (though, of course, there is somewhat of a learning curve in the beginning).

We don’t really use the standard channel integrations, even though they seem to work just fine, but are ale to build our own custom dataflows exactly to our liking. Being able to quickly change product data has helped us out many times over the past year.

Inconvénients

Sometimes during (short, not often) performance hiccups or downtime, the status page isn’t updated frequently enoug, which makes it a bit difficult to estimate the severity and estimated length of the problem.

Réponse de Productsup

Hi Roy,

thanks a lot for your feedback! It is great to hear you are satisfied with the platform and it's still meeting all your expectations after all these years of usage. For us it is very important that our clients can customize the platform to their individual needs and your account is a perfect example for this. Although the learning curve in the beginning can be a bit of a challenge, we want to make sure you always feel secure and supported when using our tool - so never hesitate to reach out!

We revised the process for our status page updates and will keep it up to date with more detailed information than before. However, if you ever find a post that is not giving you all the answers you need, let us know and we will look into it! Thank you for your input!

- Lena Wisser, VP Client Solutions

Répondu le 29/04/2019
Franz
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 18/11/2021

Great solution for multi-channel feed-marketing

Avantages

> A huge template library saves us a lot of trouble exactely checking what the requirements for certain channels in our feedmarketing are and setting them up accordingly.
> If we want to change things around in certain channels this is usually done in a matter of minutes which gives us a great deal of flexibility.
> Changes can not only be carried out very quickly and easily once you've understood how ProductsUp works. Everythings you do is instantly shown in a side-by-side comparison to the older version which makes your changes transparent and allows us to make sure that we instantly see if we have reached the desired results.
> Support is great to work with. Very responsive and clear in their solutions.
> The system can be easily used by technically inclined marketers which took a lot of pressure from our IT ressources who maintained all feeds for our feed marketing in the past.

Inconvénients

(Not exactely but things to keep in mind)

> Data Ingest from Cloud is a little bit shaky from time to time. Even if things are usually quickly fixed that might lead to some stress.
> The system is usually very easy to use. But getting there takes a little time and effort. Again, this process is usually smoothed if you take advantage of support. Still, don't expect things to start running right out of the gates.

Réponse de Productsup

Dear reviewer, thank you for taking the time to provide feedback! I am very pleased to read that our platform speeds up your processes and that the collaboration with our Technical Support team is successful! The platform is extremely powerful, but you are absolutely right with mentioning that some integrations are more complex to set up than others. We are continuously working with our Implementation team to gain thorough knowledge about those heavier integrations and improve our project plans to ensure the fastest and smoothest go-live possible. - Lena Wisser, SVP Client Solutions

Répondu le 29/11/2021
Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
0

5,0
Publié le 25/04/2019

Working with product feeds in 50 markets, made easy!

The support of ProductsUp is amazing, and super friendly. They know what they're doing, and not once disappointed me when asking for help!

Avantages

Productsup is one of the tools I like most to work with. It's straight forward and easy to use. Building new feeds has been made even easier than it was before, with the pre-set templates for different publishers like Google,Facebook,Yahoo etc..
Building a custom feed from the main one is very easy, as it's done via a drag and drop system. You can prepare the feed based on the publisher's requirements, and have it exported within minutes.
Everything from that point on is automatic and will be updated daily (or depending on the chosen interval). If something needs to be changed, it's also super easy.
The preview data mode is very useful on troubleshooting issues and it auto-refreshes on every change that is made on the columns.

Inconvénients

Being able to add one column or box to many feeds at once, instead of one by one.

Réponse de Productsup

Dear reviewer,

this is fantastic feedback, thank you so much! Really appreciate that you are so happy with the platform, the functionalities and our Support team. We put a lot of love in it and are always happy to hear that we can create a delightful experience!

The Bulk Feature request sounds very interesting! Please run this past our Solutions team together with the use case and we will definitely have a look into it, then either provide a workaround, do it in our backend as a one-off solution or create a feature request with our Engineering team. We are constantly extending the functionalities of this feature and are more than happy for any input :) Thank you!

- Lena Wisser, VP Client Solutions

Répondu le 09/05/2019
Zachary
Zachary
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/04/2018

Exemplary - Very Few Tools Receive this High a Rating from me

Ability to edit and sanitize product and feed based data and distribute it in multiple ways without impacting core systems.

Avantages

Super Easy to use, powerful data editing with many ways to accomplish a task. Customer support is extremely helpful and each representative is knowledgeable of the whole platform.

Inconvénients

Granularity or Error Messaging to assign Error notifications by type to different people is not quite there but you still are able to set many notifications to a group.

Réponse de Productsup

Hi Zachary,

it is amazing receiving feedback from a power user like you, who used the platform in different use cases and companies!

While you are not able to assign mail addresses on rule level, you could theoretically set up different Monitor rules on the stages Account, Project and Site and assign dedicated mail addresses to them. Maybe we can find a workaround for your special use case - otherwise we will pass this on to our Product Owner as a feature improvement. You can get in touch with our Client Success team and we will have a closer look. I definitely like the idea!

- Lena Wisser, VP Client Solutions

Répondu le 09/05/2018
Utilisateur vérifié
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/04/2022

Leader in Product Content Management

Avantages

- Easy to use features
- Very user-friendly interface to navigate and use features without developers' assistance.
- So many possibilities with the data

Inconvénients

I think the price is quite high, but again, the value it provides is amazing.

Réponse de Productsup

Dear reviewer,

Thank you for the great feedback! Please let us know if there is every anything we can support you with or and improvement potential you see on the platform - we are always keen and open to hear it!

Thank you,
Lena Wisser
SVP Client Solutions

Répondu le 11/04/2022
Andrew
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 13/04/2018

Productsup is extremely versatile and keeps our company nimble with our catalogs. Definitely a...

It's easy to manage current catalogs and I can quickly create new catalogs. It is also a great tool to make quick changes and adjustments to data contained within out feeds.

Avantages

It's ease of use, amazing customer support, and flexibility. The UI is pretty easy to understand and intuitive. If you can't figure out how to do something with in either the tool or the help section, products up support will help you figure out how to accomplish what you need. The customer service has been one of the best experiences so far. And for flexibility, it allows us to launch with new publishers easily within a day. It's saves us tons of time and money by launching with new partners within a day and avoiding costly development resources.

Inconvénients

Probably the biggest drawback is the lack of a change history and user permissions. There is no view access and once you make a change there's no going back.

Réponse de Productsup

Hi Andrew,

thank you so much for this amazing feedback! It is a pleasure to hear you are so satisfied with the product and especially the support you receive. Our Client Success team is always happy to help you use the platform in the most advanced and efficient way possible.

Change history and user permissions are definitely on our roadmap. As soon as this becomes more concrete, we will reach out to you for your input on this! Currently we offer a read-only user functionality that restricts access to the parts of the platform where you can not actively change any settings or rules. In case you make more drastic changes in your connections or rules, make sure to save a version of your Dataflow first, then you can roll back to this in case the result is not as desired :)

- Lena Wisser, VP Client Solutions

Répondu le 03/05/2018
Daniel
Daniel
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5,0
Publié le 12/04/2018

We have been very happy with ProductsUp so far! I highly recommend it.

Avantages

My company sends out a lot of feeds to various vendors, each of whom require different data. With Productsup, I can set up a new product feed for a vendor in 15-30 minutes.. Once you have your imported feed in place, it's just a matter of dragging and dropping the appropriate columns you need for your exports. I also really dig how customizable it is. I've sent out feeds with appended text in columns, with certain products filtered out, with replaced text, etc. It's one of the most powerful and most used pieces of software I use these days.

Inconvénients

There's definitely a bit of trial and error in the beginning. I sent out a lot of incomplete or incorrect feeds and had to submit a few support tickets before I got the hang of everything. I'm also hoping you'll be able to schedule exported feeds at some point. At this time you can only schedule the time for your import, and the exports are all sent out after that.

Réponse de Productsup

Hi Daniel,

it sounds like you perfectly understood all the benefits our platform is providing :) I always recommend clients to try as many functionalities as possible in the provided Sandbox project - then you can make sure to not break anything in your live environment. With our various copy-functionalities you can then transfer certain parts of your testing into the live sites.

I can understand you feel the need to schedule exports independently from each other. For us it is crucial that the data is on the most current state: This is why our automated exports will always require a fresh import to make sure we have the latest product updates from your shop system. A possible solution would be to split out certain exports in a separate site. If you want to learn more about this, reach out to us and our US Client Success Team is happy to help you!

Thank you for the feedback!

- Lena Wisser, VP Client Solutions

Répondu le 03/05/2018
Fabio
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
3
Support client
5

4,0
Publié le 13/01/2023

Powerful tool for multi-channel marketing

Feed management is crucial when working with several channels in different countries. Productsup offers a powerful tool for managing large amount of product data and makes performance monitoring easy and flexible.

Avantages

Very powerful engine and packed with features.

Inconvénients

Learning curve for non-technical users might be challenging.

Réponse de Productsup

Dear Fabio,

Thank you so much for your great review. We are thrilled to hear how our platform is the powerful tool you need for your feeds and that you love all the features!
We constantly strive to improve our user journey, so we have noted your feedback the learning curve.
Thank you again!

Best,
Kate Wittstock
Global Head of Client Success

Répondu le 17/01/2023
Tanja
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 13/10/2021

Great feed management tool – easy and flexible to work with

Avantages

We are customers for years now and are satisfied with this feed management tool. It is user friendly, flexible and powerful. We have more than 30 export channels now and can manage the feeds easily, quickly and individually for our publishers.

Building new feeds with pre-set templates for different export channels is super easy and done in 10-15 min. The feed columns with the productsup pre-set or customer based „rule boxes“ could be also changed or adapted flexible. New feed colums could be added pretty simple with drag and drop functionality as well.

Support is also friendly, helpful and response time is quick.

Inconvénients

For beginners it may take some time to understand that powerful tool – but it gets better the more you work with productsup.

Réponse de Productsup

Dear reviewer, thank you for the amazing feedback! I am pleased so hear you enjoy the collaboration with our support. It is a big priority for us to support you as quickly as we can and be a partner in finding a solution to any feed challenge. I agree that the platform can take some time to fully grasp, this is why we constantly work on improving our training portfolio as well as our online Academy. Let us know if you want to learn more about a specific part of the platform at any time! - Lena Wisser, SVP Client Solutions

Répondu le 15/10/2021
Jan
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 18/09/2019

Feed tool

Avantages

In technical perspective very good and functional feed software. In our experience very flexible and innovative. Support has always been outstanding the past years.

Inconvénients

For Beginners it may take a while to understand everything, but once you are advanced it is a very good software and support has always been there.

Réponse de Productsup

Dear Jan,

it's fantastic to hear you are happy with our support and that they could answer all your questions in our longstanding partnership! We love to play around with data, find creative solutions and constantly add new and helpful features to keep the platform exciting.

I agree that the many features and areas of the platform can be pretty overwhelming at first. While we have extensive documentation in our knowledge base, we are also working on a training tool providing access to online courses and quizzes on the platform to gain knowledge in a more playful way. While this is a plan for the next year, we already offer certifications through our Academy for clients that successfully completed the onboarding and feel it is time to jump deeper into more advanced topics. You can get in touch with your dedicated Account Manager to find out more!

- Lena Wisser, VP Client Solutions

Répondu le 08/10/2019
Oluwabukola
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/03/2022

Indispensable Feed Management Solution

Avantages

Productsup is the go-to place for your feed management solution across multiple channels. It is a great tool to make quick changes in bulk with a lot of drop rule boxes.

Inconvénients

There are diverse functions, and it could take a while to understand how the platform works. However, the support is fast, and they are able to provide adequate training.

Réponse de Productsup

Dear Oluwabukola,

Thank you so much for your positive response! It makes me very happy to read how important we are in your day to day business and that you enjoy working with out support team! The platform can really be a lot - so many functionalities and options. That's why a super well trained support team is key and I am very proud of the one we have here at Productsup :)

Thank you,
Lena Wisser
SVP Client Solutions

Répondu le 11/04/2022
Arvind
  • Secteur d'activité : Bijoux et produits de luxe
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 30/06/2022

Good platform, great service!

Avantages

Easy to use, has integrations available with most marketplaces. Platform is easy to learn, interface is refined and logical.

Inconvénients

Rule setting can be complicated, classification of items could be better. Feed manipulations can be better.

Réponse de Productsup

Dear Arvind,

Thank you so much for your positive review. I am thrilled to hear that the Productsup P2C platform provides you with the integrations and ease of use that you need in a tool. The rules can definitely be tricky at times, so thank you for this feedback. We are very happy and grateful to have you as a customer.

Thank you,
Kate Wittstock
Global Head of Client Success

Répondu le 11/08/2022
Christopher
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/04/2018

The best feed management platform out there

Building our own data automation processes quickly with little or no need for IT.

Avantages

- Seemingly infinite capability to manipulate feed data and setup data pipelines
- Very efficient workflow for proficient users, fun to use
- Excellent and highly skilled support team

Inconvénients

- Higher price compared to similar tools, but well worth the price premium
- Not really suitable for simple feed data workflows, low-price tools better suited
- A little overwhelming for novice user

Réponse de Productsup

Hi Christopher,

thank you for your honest feedback on our platform! I agree that it is super fun to use and the constantly added new features don't leave any room for boredom :)

You are absolutely right, our platform is located in the premium segment of feed management tools. We specialized in a way that makes it easy for clients to quickly scale and process extremely big data feeds in a timely manner. As an agency this gives you the possibility to onboard a wide range of different clients onto the platform - even if our platform might have too many options for the smaller ones.

- Lena Wisser, VP Client Solutions

Répondu le 07/05/2018
Alice
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 20/06/2022

Flexible and Reliable Tool & Exceptional Customer Service

Avantages

Very flexible Product Management Tool that helped us implement all rules we need. Reliable, consistently working well without anything braking. The best customer service I ever met.

Inconvénients

The help center. Unless you know the exact ProductsUp terminology of what you are looking for, you can't find the article you need. But because the customer support replies fast, things are always sorted out fast.

Réponse de Productsup

Dear Alice,

Thank you so much for your positive response and for taking the time to provide feedback. It makes me very happy to read how important we are in your day-to-day business and that you enjoy working with our support team! Thank you for the feedback on the help center, it is always important for us to get feedback to make improvements.
Thank you,
Kate Wittstock
Global Head Client Success

Répondu le 07/07/2022
Mike
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 07/10/2019

Productsup Suite review

Great experience working with the reps. Great technology that we're fully integrating as an important part of our technology stack.

Avantages

It's intuitive and robust help area is great. Also the responsiveness of Productsup support is highly valued

Inconvénients

Sometimes slow to refresh in data view.

Réponse de Productsup

Dear Mike,

thank you for your feedback, especially on the response time of our support team. We all work hard to provide quick, high-quality answers and informative trainings - great to hear it is noticeable and appreciated!

Our engineering department is continuously working on making the platform even better, not just in regards to functionality but also when it comes to performance - so whenever you feel the Data View is slow to respond, please let us know immediately. Then we can check for connectivity issues or infrastructure problems that might appear in your region or are related to the kind of data that is being processed. Just send us a message to [email protected] and a link to the site you are working on. Thank you!

- Lena Wisser, VP Client Solutions

Répondu le 28/10/2019
Alexander
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/04/2018

Perfect tool for data manipulation and product feed optimization.

Avantages

Intuitive use, no need for heavy regex/programming skills, while optimizing your data feeds for your partners. The tool includes plenty of features for data aggregation, optimization, normalization and enrichment. The customer service is always available, response times are incredible.

Inconvénients

Sometimes platform view performance is not optimal. Load times could be optimized for an even better user experience.

Réponse de Productsup

Hi Alexander,

I am very happy to hear you are so satisfied with out platform! You perfectly summed up our key skills :)

Our new Data-View was a big project in our egineering department and first launched as a BETA feature some month ago. Now that it is the default live version, we are constantly adding bandwith to it, so data optimizations are visible faster. In case you experience any performance issues, please reach out to our Support and we are happy to get on a screensharing call and get to the root of the problem.

Thanks a lot for your feedback!

- Lena Wisser, VP Client Solutions

Répondu le 07/05/2018
Martin
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5,0
Publié le 20/04/2018

The world is your Oyster - Feed Management at it's Best!

Avantages

You can easily copy and paste existing feeds. Many templates already exist in the platform. Amazing support team that goes far and beyond to solve any problems. Excellent on-boarding experience with dedicated on-boarding account manager. Technology driven and takes client feedback seriously to launch new features in releases.

There is nothing you cannot do with ProductsUp when it comes to feed management :)

Inconvénients

It can be a bit overwhelming in the first weeks - so keep notes of every step and change you make in the platform. Screenshots helped me to do that.

Réponse de Productsup

Hi Martin,

thank you for that overwhelming feedback! :) It was a pleasure onboarding you and our Client Success team is happy to continuously support you in using our platform. For us it is really exciting to be part of our clients' journey and seeing in which advanced ways the platform can be leveraged to accomplish a certain result!

I totally agree that it can be overwhelming at first. This is why you have a dedicated Onboarding Manager while learning our platform in depth and then receive access to our Account Management team with all its platform experts. We are also working on an overworked version of our Knowledge Base for an even better documentation with more screenshots and how-to's :)

- Lena Wisser, VP Client Solutions

Répondu le 09/05/2018
John
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 11/04/2018

Productsup is simply amazing!

Avantages

Productsup software makes time consuming hard work an easy feat, freeing up hundreds of hours of precious time. The ease of applying new rules and manipulating data among hundreds of thousands of entries is remarkable.

Inconvénients

There isn't much about this software, in which I don't like. If I were to point out a con, it would be that there are so many options and functions available that sometimes the everyday use ones are hard to find.

Réponse de Productsup

Hi John,

it is great to hear you are happy with our platform! We do our best to constantly improve and develop new features to cover more and more use cases. I understand that this can sometimes be overwhelming and may feel like too many options. If you ever discover something that you are not familiar with and want to try or get explained in more detail, don't hesitate to get in touch with our Account Management team to schedule a call! Thank you for your feedback :)

- Lena Wisser, VP Client Solutions

Répondu le 26/04/2018
Utilisateur vérifié
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
4

5,0
Publié le 05/02/2019

Product of the 21st century

The slowdown and slowed progress of projects as a result of other team members or even clients unplanned absentism. This product enables easy pick up of such projects thus avoiding unnecessary inconveniences. The goals of a project can still be attained on time and as projected

Avantages

The ease through which the process of feed management is just amazing. It's is a story of innovation made alive with the aim of making what was rather a complex process easy and fun to Do. The simplicity is amazing.

Inconvénients

The need to have superior and fast processing systems, but of course it's just great.

Réponse de Productsup

Dear reviewer,

thanks a lot for your the amazing feedback! It makes me happy to hear you have such a great time using our software and that it is actually fun to use :)

Please let us know what we can do for you to increase your satisfaction with the customer support to 5/5 - we want to make sure we are providing you with everything you need (and more). You can reach out to either me or Annike, our Head of Account Management, at any time!

- Lena Wisser, VP Client Solutions

Répondu le 02/05/2019
Echo
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 27/03/2018

It's great to work with Productsup.

Avantages

The most I like is the support from account manager. They are always helpful and patient.
Also the platform is handy to use.

Inconvénients

When request for some new XSLT template, we need to wait for some long time.
Hope Productup can make unceasing technical progress. :)

Réponse de Productsup

Hi Echo!

It is great to hear that you are so satisfied with our Account Management team! We enjoy what we do a lot and it is our target to find the best solutions for our clients.

Unfortunately XML is a really tricky format with a huge variety of different structures, that can be accomplished by an XSLT. These need to be written by one of our developers and always need some time to be finalized. We are constantly growing our development team and will also grow the number of XSLT experts in our Solutions team, to decrease the waiting time on these customizations of our tool. Thanks a lot for your feedback, Echo!

- Lena Wisser, VP Client Solutions

Répondu le 26/04/2018
Utilisateur vérifié
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5,0
Publié le 27/04/2018

Great tool which helps a lot to easily distribute your product feeds

Avantages

Tool is good in use and the customer support is also great. Every time we had a question or we needed a functionality, ProductsUp team was ready to help us.

Inconvénients

There are so many possibilities to make changes in your feed, that it's not always easy to know which box you should use to get the desired behavior.

Réponse de Productsup

Dear reviewer,

it's fantastic to hear you are happy with our support and the features of our platform! We put great effort in providing the best service possible and it's super valuable to hear that it is paying off.

I agree that the platform has an intimidating amount of features and sometimes results can be reached in a variety of ways. If you are ever unsure about the best practices, please reach out to our Solutions team and we will assist you! You don't always need to know every single rule box, but rather have an overall understanding of their functionality and naming - that will help you solve every data challenge :)

- Lena Wisser, VP Client Solutions

Répondu le 29/04/2019
Kata
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
5

5,0
Publié le 07/10/2019

Intuitive Product & Helpful Support Team

Avantages

Once you know where all the features are, the product functions nicely and is easy to understand. The recent updates to the platform are great. Additionally, the support team is also helpful and willing to troubleshoot and issues.

Inconvénients

On a personal note, it is difficult to sometimes create shortcuts when managing several different feeds and we need to repeat the same steps across a few.

Réponse de Productsup

Dear Kata,

thank you for this very positive review! I am happy to hear you are satisfied with our latest platform improvements in regards to functionality but also look and feel. As a solutions team we delighted to work with our clients and find answers to all questions that might come up regarding the usability or best practices.

I'd love to hear more about the copying functionalities you are missing. We have a whole lot of these implemented, but if there is anything specific you as missing, please let us know via [email protected]. If it does not already exist, we will have workarounds for it and otherwise build it out for you. Looking forward to your use case!

- Lena Wisser, VP Client Solutions

Répondu le 28/10/2019

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