Breezeway

Avantages

This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island.

Inconvénients

You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day.

Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest.

In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process.

Avantages

Easy Navigation, simple training fpr team memebers, quick service from Breezeway team with issue fixes or learning opportunities, fantastic record keeping.

Inconvénients

Here are a few things I would love to see:
- Accessibility to deactivated property tasks and profiles
-the ability to set individual task templates for individual/multiple instead of all properties
- Accessibility to add an issue to a task from the initial pop-up task rather than needing to open the whole page
- Accessibility to add an assignee to an issue initially so the task is added right away

Avantages

Easy scheduling and automation of assignments. The portal for vendors/user is very useful. The company uses suggestions to better their product and listens. We love our contact at Breezeway, [sensitive content hidden]. She is the best :D

Inconvénients

There are still some things that could be better.
1. Automating responses to closed out work orders would be VERY helpful. example: once the mattress is cleaned by the upholstery company, the close out triggers a hskg work order to remake the bed.
2. Ability for vendors to change their due date (maybe make this a reviewable option for manager/supervisor in the company)
3. Ability to add requirements to a work order without having to add it as a template would be nice as well.
4. Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on).
5. No way to search work tags in daily check in dashboard.
6. You can't sort by assigned (much easier to follow up this way).
7. Would be nice on check in's to see any properties with an urgent work order assigned (it has to be assigned to the check in day to show up on the dashboard).

Avantages

I like a lot of things about breezeway including task tracking for my department and the ability to see how much time my team spends on tasks

Inconvénients

I wish auto scheduling could push tasks to calendar breaks even if they are over due - maybe based off of a task tag or sub department

Avantages

I use Breezeway every day! I like how easy it is to view calendars for multiple properties at once, and assign priorities to task to get a clearer view of my day. The support staff is so friendly and prompt - if I ever have any issues, the team addresses it so quickly and are so nice while doing so.

Inconvénients

I hate that I can't access the full Breezeway platform on the mobile app. It's easy to make and view my own tasks, but pretty difficult to pull up the calendar for one property without being taken to my Safari app. I would love to be able to view property details & calendars without having to open another app.

Avantages

It is super easy to use
Breezeway has the best customer care services
Ability to always communicate with our team
It has enabled us organize our tasks so well
I can always quickyly view and inspect cleaners

Inconvénients

Nothing really everything has really been great

Avantages

• Ease of Use
• Clever Functionality
• Smart Ergonomics
• Solid Tech Support

Inconvénients

**LINE BREAKS PROHIBITED IN MESSAGING MODULE**
Breezeway doesn't allow line breaks in their Messaging module. This is a big deal when you're attempting to architect critical weather information so certain content doesn't get lost in a sea of text.

**DOESN'T PULL OVER OTA INFO**
Breezeway doesn't pull in whether a guest is an Airbnb or Vrbo booking. This is a data point worth adding to your integration set. when users click on guest info.

These are just my two biggest issues.

Avantages

I enjoy the many ways of viewing task for the day, or the week, being able to close out certain people's tasks if they forgot while in the field. It is so helpful being able to see the check in and checks outs in the drop-down calendar when selecting a date for completion on a task. Aswell as being able to see a map view of where the members of the team are and easily seeing homes with task issues.

Inconvénients

The lack of being able to place tasks in a certain order in a team members day to help with the route planning and time management for scheduling.

Avantages

It's pretty well thought out & everything works as advertised.

Inconvénients

App for my vendors is finicky - weird refreshes that sometimes don't actually refresh, Breezeway messaging also finicky both as an app on my phone & and in the browser. So far I've probably asked 5 questions that have gotten the standard "we'll put that in as a suggestion" which is super frustrating - specifically the inability to add additional elements.

Avantages

Breezeway is very user-friendly. Easy to navigate and to follow the history on a property.

Inconvénients

Sometimes the loading time can take a bit.

Avantages

Convenient for entire company to access. Easy to use on phone or computer.

Inconvénients

Lagging when loading tasks, changes to platform that effect usage.

Avantages

It's super easy to use. The help/support services have been incredible.

Inconvénients

I wish that the schedule would somehow sync to my google calendar. Sometimes I see that first.

Avantages

Efficiency, easy flow sharing updates with other co-workings.

Inconvénients

There are no complaints. In every area it is a simplified format to process.

Avantages

What I like most about Breezeway is the organization it provides us for our maintenance and housekeeping.

Inconvénients

What I least like about Breezeway is to be able to delete a comment on tasks.

Avantages

It has streamlined so much of our work...I'm not sure how we use to keep the schedules straight for our cleaning staff!

Inconvénients

When I make a task for a future date, it jumps to the current date.

Avantages

It's very helpful to communicate with other departments and complete tasks.

Inconvénients

When you submit Export to Partner it takes hours for it to send

Avantages

Innovating intentionally and with useful product improvements.

Inconvénients

I want an expanded Guide so we can add and edit unique events, local highlights, etc., rather than being limited to adding URLs.

Avantages

Keeps our team organized, allows us to easily bill for what we do and gives an easy snapshot of the day.

Inconvénients

It can be clunky to add new tasks, especially for our property team when on the road.

Avantages

Being able to see time inspectors and housekeepers are taking in each task

Inconvénients

Not everything flows from Barefoot, so we have to switch back and forth from Barefoot to Breezeway

Avantages

I like that Breezeway is very easy to use and sort tasks. Assigning items and setting up automations is also very easy.

Inconvénients

The app could use some improvements, specifically for searching for tasks from days ago and also moving tasks assigned to myself.

Avantages

It is very user friendly, easy to learn and plenty of training videos and articles! The chat feature is very helpful as well.

Inconvénients

The Upsell feature is a great idea but we have not had a guest purchase something through there since October. It was working great and then it just stopped getting the sales it had been getting when we initially set it up. I can't figure out what the problem is. Love the concept but need to figure out why guests aren't purchasing.

Avantages

For the most part, the after hours team answering calls and leaving messages for office team for next day. Ability to put tasks in, assign and mark finished when complete

Inconvénients

Slow responses to answering after hour calls. Sometimes urgent requests are mishandled. When putting in a task it would be nice if the name of the person entering in with a time stamp is included

Avantages

The interface is clean and intuitive, and it makes tracking much easier for tasks to ensure items are not overlooked.

Inconvénients

It would be nice if Breezeway could have one button to generate a monthly report that shows the total cost to owners. Without additional software, it is cumbersome to use Breezeway for accounting tasks related to labor and service expenses

Avantages

Very handy way for our organization to organize and schedule tasks

Inconvénients

The new version doesn't show addresses on the main screen anymore

Avantages

I love the detailed reporting it offers which keeps me aware of performance and helps me to take decisions. It automate the routine tasks and saves a lot time. Breezeway works great on mobile too which helps me to work even if I am not the my desktop.

Inconvénients

I find it offer limited options of integrations with other third party software. Sometimes I noticed there is slight delay in syncing updates.

Avantages

Very user friendly, customizable based on needs

Inconvénients

Notifications options - this could be more customizable

Avantages

User friendly
Flows well with our reservation system
Guest texting is amazing
Navigating system is easy
Help Center is great

Inconvénients

Often slow when using the App or website only when using my phone.

Avantages

I like the fact that it is very easy to use and navigate through.

Inconvénients

Sometimes it laggs really bad and takes forever to refresh

Avantages

Easy to use and navigate. Plenty of room to input necessary information.

Inconvénients

Would like to be able to input information uniformly in a certain location to copy to all selected properties.
Would like to be able to use an underline feature.
Would like to have color font options.

Avantages

Great customer service and easy app operation.

Inconvénients

I have no cons for breezeway app works as it should.

Avantages

It simplifies the hardest parts of operations with my short term rentals.

Inconvénients

I wish it worked better as a guest facing PMS

Avantages

Customer support is always available in a timely manner, and they are professional and proficient.

Inconvénients

Some aspects are not as flexible or customizable.

Avantages

i like how we are able to share information with everyone who has access to the system and how we can prioritize the tasks.

Inconvénients

the thing i least like is there is no notification when a task is completed, signaling us. some sort of a alert/ notification would be helpful base on the priority of the task.

Avantages

Ease of use/UI. There isn't unnecessary fluff.

Inconvénients

There is a bug (possibly due to our internet) that sometimes makes activity come up as blank and a refresh is needed. One thing that could be GREATLY beneficial, and this could be user error, but having a "Create" your own department or workflow would be AMAZING.

Avantages

I like the layout and that it is easy to use.

Inconvénients

I like everything so far, I love the messages option and the tasks.

Avantages

tasks are easy to find, tasks are easy to add - love the search feature so I can easily find the task I am looking for

Inconvénients

it doesn't automatically update when I'm in the field - I have to close the app and re-open to make sure nothing has been added to my schedule at the last minute

Avantages

Makes scheduleing task super easy...easy to learn and essy to use.

Inconvénients

Does have some glitches sometimes in areas that dont have good service

Avantages

Easy communication!

With Breezeway my team and I are able to stay in touch via the messaging chat!

Inconvénients

Tasks take some time to load sometimes but other than that it’s a great app!

Avantages

Breezeway makes it easy to assign tasks to other people to be worked.

Inconvénients

I don't care for the messaging application

Avantages

Th ability to make myself tasks as reminders!

Inconvénients

The extra things on the side, we do not use them so I don't have much of a need for them. Would like to explore these more

Avantages

I like that it organize task and help better get the job done.

Inconvénients

I have no least likes about this app overall its a great app to continue using.

Avantages

The program is user-friendly and essential for my team's daily scheduling needs. It truly has been a game changer.

Inconvénients

they can improve their customer support.

Avantages

It easy to keep up with what I have to do daily.

Inconvénients

Not a thing so far i haven’t had any bad experiences with breezeway

Avantages

I liked the idea of using it to interface with our cleaning team.

Avantages

I loved how clean and easy the app is to use.

Inconvénients

I think with time this app will get better.

Avantages

Customer Service, Ease of Use, Employee Acceptance

Inconvénients

Integration with out PMS, but that's improving.

Avantages

The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace.

Inconvénients

Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications.

Avantages

the organization of the dashboard and calender

Inconvénients

the inflexibility of the support team, most support requests end in frustration and minimal changes

Avantages

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Inconvénients

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system

Avantages

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

Inconvénients

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.