Breezeway

Avantages

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

Inconvénients

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Avantages

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Inconvénients

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Avantages

It is super easy to use
Breezeway has the best customer care services
Ability to always communicate with our team
It has enabled us organize our tasks so well
I can always quickyly view and inspect cleaners

Inconvénients

Nothing really everything has really been great

Avantages

The design
The idea of the company
nothing else comes to mind

Inconvénients

Costumer support
No Bulk function
Not good for big companies

Avantages

I love the detailed reporting it offers which keeps me aware of performance and helps me to take decisions. It automate the routine tasks and saves a lot time. Breezeway works great on mobile too which helps me to work even if I am not the my desktop.

Inconvénients

I find it offer limited options of integrations with other third party software. Sometimes I noticed there is slight delay in syncing updates.

Avantages

I liked the idea of using it to interface with our cleaning team.

Avantages

Their blend of functionality and aesthetic appeal

Inconvénients

It can feel overwhelming to new users due to its extensive features and options

Avantages

Very simple to use need to be a bit more user friendly to help in the beginning stages.

Inconvénients

Cost is really high for what is being offered to the customer.

Avantages

It ensures best guest communication by automating the guest messages and timely updates

Inconvénients

Initially it is a bit difficult to understand the process

Avantages

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Inconvénients

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Alternatives envisagées 

Pourquoi passer à Breezeway

Avantages

Breezeway has changed our operations for the better! All of the processes we used to have to do manually have been streamlined, saving time and making our department so much more efficient. It has allowed us to review and improve upon things we never could have imagined having time to do. It has also increased our accountability and communications beyond what we could have imagined.

Inconvénients

I can't say there have been many cons since implementing Breezeway. The team has always been very receptive with our requests, and available to guide us through functionalities of the system we might not have known about to tailor our operations to our working needs.

Avantages

Ease of use. We also love how we don’t have to schedule cleaners because it automatically does. Assigning tasks is simple, and we like how we can require photos from the cleaning team.

Inconvénients

The mobile app doesn’t give us much information as we would like.

Avantages

We originally implemented Breezeway for help with trackability as far as billing for maintenance, and accountability for housekeeping. It has worked wonderfully for that, and since then we have really utilized the many autoscheduling features.

Inconvénients

We would love to see a little more flexibility and accessibility for our grounds team in the app. The BW team is always eager to hear our suggestions and have implemented several of them.

Avantages

- Breezeway is the best vacation rental operations and guest communications tool available. - It was challenge to receive and pay vendor invoices prior to Breezeway. We would spend the first couple days of the week tracking down vendors and invoices from the weekend. Breezeway eliminated this challenge entirely. We now use Breezeway to generate the invoices and pay the vendors in real-time. - Huge improvement to the manual scheduling we were managing prior to Breezeway.- Communications across the team, in real-time, has sped up our turn-days and improved the overall guest experience. - The guest text messaging and Guest Book are critical tools for us to connect with guests and ensure a great experience in real-time. - Work order reporting to homeowners is a huge improvement, and the history of work at the property is great for guest and homeowner reference. - The Breezeway support team is the best in the industry. - The product is intuitive and easy to learn. - Our team would quit if we got rid of Breezeway. :)

Inconvénients

- None- Operations and Guest Communications are critical to our success as vacation rental managers, and Breezeway is best-in-class.

Avantages

Breezeway's training and implementation process are excellent. They give you personalized training, but also have amazing videos and articles that help you troubleshoot when needed. Their support team is also extremely fast and through with their follow ups.Overall the program is very easy to use, and they also provide an app which is necessary for operations staff who are out and about working in the field and not at a desk. They also seem to constantly be making improvements and adding new features for guest communication.

Inconvénients

I really can't think of anything negative about this program.

Avantages

It is ok to manage field tasks , nothing else

Inconvénients

Too complex and not user friendly or intuitive

Avantages

The user interface for this software is SO easy to use. I love how detailed you can choose to be for task templates, which is very crucial for us since we have large houses with a lot of details that our housekeepers need to be aware of for their cleans. We also have many small maintenance tasks that need to be created at any time and the ease of assigning tasks to technicians is great. We utilize the 'comments' section of individual tasks to easily communicate with our technicians and contractors. This is an easy mobile app for all of our cleaners to use for referencing directions as well as communicating quickly with our management team.

Inconvénients

I don't have any cons however I would love to be able to see a full calendar view on the mobile app version of the software as opposed to list items.

Avantages

I really appreciate how responsive and open to new ideas the Breezeway team is. We use the product every minute of every day to assist our staff with inspections, maintenance order management, guest communications, task scheduling, etc. I highly recommend this product.

Inconvénients

Not a con, but it would be great if we could get an "end of day" report for all tasks that were completed throughout a day, by whom and the time stamps. This would help management to understand productivity a bit better. [SENSITIVE CONTENT] and I discussed this a while back, so it would be great if this request would eventually come to fruition.

Avantages

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

Inconvénients

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Avantages

Allows us to schedule all of our property management tasks well in advance with the capability to send the task to cleaners, maintenance, etc.

Inconvénients

The app is not great if you have a lot of tasks assigned to you and you can't see the big picture from it so you have to login in on the website.

Avantages

Ability to quickly oversee task workload

Inconvénients

Not all reports are adequate to properly implement

Avantages

Breezeway allows for all involved to be able to participate and keep up on changes for multiple properties and issues.

Inconvénients

No issues with Breezeway. Issues for us are more due to how it is being used by the employees.

Avantages

-supply charging
-auto scheduling
-documenting issues
-easy of use

Inconvénients

-There is no straight forward way to schedule garbage days for homes.
-Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews.
-would like to schedule recurring tasks without having to necessarily enter an end date
-would like to be able to take pictures in the comments section
-would like the app to have more capabilities other than just tasks.
-hard to schedule when viewing the website on a phone.

Avantages

Has made invoicing so much better.
Tracking and assigning task is wonderful

Inconvénients

Can not sort representatives by alphabetical order in the dashboard for viewing multiple people at one time.

Avantages

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Inconvénients

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system