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- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Controller
I have used ExpensePoint for 6 years now, and have been able to leverage many additional features since over this time. I have appreciated the help from the customer service team.
Avantages
The value for the money is tough to beat. Very responsive customer service.
Inconvénients
There are some limitations on what information can be exported out of Expense point and into our ERP system.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Easy to use
I like how easy it was to use and maneuver around the site
Avantages
A great system to help keep all the expenses organized and was very easy to use.
Inconvénients
It would be nice to track mileage which some of our users had with other programs.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Best Expense Report Software!
Overall experience with ExpensePoint has been great. Truly the best expenses software I have ever used by far.
Avantages
Apart from being a 100% user friendly to both users and admin, what I really like about expensepoint is that it can be customized according to business needs. And when it's customized, it even works like magic! Also, when ExpensePoint team promises you the best customer service, they actually mean it! They're always available to help you anytime, wherever part of the world you may be.
Inconvénients
Limited information displayed for the transactions (description not shown) when viewing the entire report which is a bit difficult when browsing quickly to look for a specific transaction by its description. I would need to open each transaction to see it's full description.
Réponse de ExpensePoint
Dear Rachelle,
Thank you for taking the time to provide your wonderful comments about ExpensePoint. I am very pleased with your overall experience with not only the program but also with our company service and support; it means a lot to us to hear those things from clients.
I have also asked your support team to contact you to see if there are better ways for us to expand on the viewing experience when looking at transactions. We are always seeking client feedback to better the program which in turn provides a better user experience for all our clients; Thank you for this feedback. Finally, thank you for choosing ExpensePoint as your employee expense management tool. It is a pleasure to have Deloitte as our customer.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Third company roll-out and it continues to improve and impress.
Elimination of paper receipts, automation of account coding, simple tool for users which encouraged adoption and prompt approval and payment of employee funded receipts which also encourage adoption. Electronic workflow ensures proper approvals and accountability.
Avantages
Intuitive, even for team members who have not undertaken any formal tutorials or training. Team loves the functionality of taking pictures of receipts on the go and submitting reports even when on the road. Reporting allows us to ensure that submitted reports are reviewed, approved and paid on a timely basis.
Inconvénients
We are still working to fully customize the software to properly track units of measure (number of attendees, nights, car rental days, etc.) but the occasional miss is not a material con.
Réponse de ExpensePoint
Dear ExpensePoint Client,
Thank you for your great review of ExpensePoint; we certainly appreciate the positive feedback. I am also very confident that our team will be able to accomplish all your requirements for the items that you point out i.e. number of attendees, nights, car rental days, etc, as I know the system is capable of handling those requirements already. We will work with you in configuring the system to ensure that these items are properly tracked. We are privileged to have you as a client.
Kind regards,
Paul Ansloos - President
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Solid Product and Helpful Support Team
Expense Point has been very helpful with our ever changing accounting needs.
Avantages
They have helped us out with every change we've ever needed, and are always very responsive to our questions and concerns.
Inconvénients
There is a general lack of customization by users...even some pretty simple seeming customization has to run through the support team.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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ExpensePoint Review
This has consolidated as well as promoted for much change in our company. Our department heads are taking control of their financials for their departments and much of it started with questions when we began using ExpensePoint.
Avantages
Any time I have needed help, our rep has always been right there to assist very quickly. It has made things much smoother and easy for us.
Inconvénients
The app can have bugs every once in a while and it would be easier if you could click from the main screen when you have reports to review, rather than go into the Expense Manager and search.
Alternatives envisagées
SAP ConcurPourquoi passer à ExpensePoint
I was not involved in the purchase of this product, however I do believe the followup with the other company that was in consideration was not very good.Réponse de ExpensePoint
Dear Kelly,
At ExpensePoint we appreciate G&C Food Distributors. Your business is important to us and we appreciate that you have taken the time to review our program. It is great to hear that your experience with our customer service was helpful and efficient. In addition, is is great to know ExpensePoint has promoted change in your company and empowered your department heads. Wow! I will forward your suggestions to our Development Team to review. Thanks again.
Best wishes,
Sherry McKeen- V.P. Global Client Relations
- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great Product and Customer Service!
The benefits of time, efficiency and electronic approval have been the most rewarding features. The customer service that [SENSITIVE CONTENT HIDDEN] have provided in incomparable with thorough and timely responses - a wonderful experience!!
Avantages
We love that the product is so versatile and allows us to customize it as needed. In addition, the ability to move from a paper system to completely electronic with an electronic workflow has resulted in huge time and process efficiencies for our company.
Inconvénients
The only con is the learning curve associated with the admin roles; however when questions arise Customer Service is very knowledgeable and quick to respond.
Alternatives envisagées
AbacusRéponse de ExpensePoint
Dear Amy,
Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. I am pleased to know you have benefited from the electronic approval process by increased efficiency. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Worked great to replace many manual processes across different departments
We moved from manual processes and happy to say we were successful in getting all departments involved quickly. Our process is faster and the data much more accurate.
Avantages
The APP based services allowing for each user to post their receipts then a central person can match and code the transactions.
Inconvénients
There were a lot of updates in the beginning but this has certainly better now. Support has always been very helpful.
Réponse de ExpensePoint
Dear Patrick,
Thank your choosing ExpensePoint and for taking the time to review our program. We appreciate your feedback and thank you for your patience with the updates. It is great to hear that ExpensePoint has created a faster and more accurate expense management process for the City of Alabaster. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Good Support
High quality implementation and support.
Avantages
Ease of use, product support, reporting capability.
Inconvénients
Wish we could set more restrictions on coding. Conditional drop downs would be great.
Alternatives envisagées
SAP ConcurPourquoi passer à ExpensePoint
We chose an off the shelf product as opposed to creating one internally. Cost was reasonable and requires little maintenance.Réponse de ExpensePoint
Dear Lisa,
Thank you for your fantastic review of ExpensePoint. I am pleased to know you have found the program easy to use, the report capability helpful for your business and that the support team has met your needs. I also appreciate your feedback regarding restrictions on coding and drop down options. I have passed all these recommendations on to our development team leader. Thank you for being our client. We really appreciate your business.
Kindest regards,
Sherry McKeen- V.P. Global Client Relations
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Best bang for your buck
Avantages
The ease of use. It's very user friendly when adding new reports, and new expenses.
Inconvénients
Some features (like the workflow manager) is not intuitive. I've had to google how to use it and set it up.
Alternatives envisagées
SAP ConcurPourquoi passer à ExpensePoint
The size of our company didn't warrant a hefty purchase like Concur.Réponse de ExpensePoint
Dear Melanie,
Thank you for your amazing review of ExpensePoint. We love 10 out of 10! We really appreciate your feedback regarding the ease of use when adding new reports, and new expenses. The workflow manager can be tricky, so please don't hesitate to call support to have them give you a refresher when you need it. They will be happy to help you through any questions you have. We appreciate your business.
Yours truly,
Sherry McKeen
VP-Global Client Relations
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Perfect Solution
Great customer service. Ease of use. Perfect package. Simple implementation.
Avantages
I love everything about this software. It is easy to use and saves me so much time. The feedback from employees has been overwhelmingly positive. I can't believe it took us this long to pick this software.
Inconvénients
There is literally absolutely nothing I don't like about ExpensePoint.
Réponse de ExpensePoint
Dear Shelly,
Thank you so much for wonderful review of ExpensePoint. We all really appreciate all your comments and really pleased that your employees are providing overwhelmingly positive feedback about using the program. Thank you for choosing ExpensePoint as your employee expense management system and for also being our client.
Kindest regards,
Paul Ansloos - Vice President Global Sales & Marketing.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Best expense software I have used
Expense reports are not fun for anyone or any department but they are necessary. ExpensePoint makes them user-friendly and the admin features allow you to add rules which give users guidance or reminders of policies as they build reports.
Avantages
The app makes on-the-go reports very easy to build. You can snap a pic of the receipt/paperwork and not worry about keeping track of them while traveling.
Inconvénients
If you do not use the standard GL account structure, you may not be able to map the exported reports to your system. This creates more hands-on work or creative workarounds.
Réponse de ExpensePoint
Dear Melanie,
We are so happy to hear that you think ExpensePoint is the "best expense software" your have ever used! This makes us smile. Thank your for the amazing rating. We are happy that you find it user-friendly and that the admin feature that allow you to add policy rules is helpful. Thank you for your business and we look forward to serving you in your expense management needs in the future.
Kind regards,
Sherry McKeen
VP of Client Relations
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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A great time saver
Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!
Avantages
Simplicity of coding expenses.
Inconvénients
Inability to store receipts prior to credit card transactions posting to a user's account.
Réponse de ExpensePoint
Dear Greg,
Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client.
Kind regards,
Paul
- Secteur d'activité : Impression
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Expense Point Great Support Accurate Time Saver
I went from a traditional expense program logging receipts and and documenting every detail. Since we went to Expense Point the support staff has be really great and helpful the program is easy to use and all expense topics are available. Customer support representative and staff have been helpful when submitting expenses for approval.
I cannot imagine doing expenses any other way... it is really great.
Avantages
Easy quick and acurate
Inconvénients
Nothing I see no real cons.
Réponse de ExpensePoint
Dear Cecil,
Thank you for your review of ExpensePoint and your comments about your support experience. It is a pleasure and honor to have you and your company as clients.
Kind regards
Paul Ansloos
Director Global Sales
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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AUTO MATCH AND PHONE FRIENDLY
Avantages
The ease of use is incredible. The auto match receipts to transactions are very high percentage.
Inconvénients
The instances where you can't auto-match or there are multiple banks transactions to 1 receipt and you have to copy the receipt multiple times to match it.
Réponse de ExpensePoint
Dear Kim,
Thank you so much for taking the time to review ExpensePoint. I am pleased to know that you are finding the app easy to use, and that you are happy with the receipt readers accuracy rate. The mobile app is so helpful to save time. As for matching receipts, I have provided this information to your implementation manager Kelly who will reach out to you to discuss. We really appreciate your business and appreciate your support by providing this review.
Kind regards,
Sherry McKeen VP-Global Client Relations
- Secteur d'activité : Machines
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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ExpensePoint
Avantages
Ability to streamline expense reporting, tracking and analysis.
Inconvénients
So far I have ZERO complaints! The program and support team were as advertised.
Réponse de ExpensePoint
Dear Kenneth,
Thank you for your amazing review of ExpensePoint. ZERO complaints makes us 100% happy! We really appreciate your feedback regarding your experience with our sales team. I will be passing your positive review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Receipt capture
I love the fact that it user friendly and i can the phone app up and running all the time.
Avantages
i can running form phone and form computer
Inconvénients
sometimes the capture option come up blurry but i can get live help.
Réponse de ExpensePoint
Dear Juan,
Thank you for your kind review of ExpensePoint. I am really pleased that you are finding the system very user friendly and especially the ExpensePoint mobile app. Thank you for being our client.
Kind regards,
Paul Ansloos - Vice President of Global Sales & Marketing.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Fantastic Team
Avantages
I want you to know that you have an awesome team supporting your product, I am not all that computer savvy and was having a little difficulty surfing the site.
I called , left a voice mail, and a team member called me back promptly. They listened to my issue and quickly and professionally got me on the right track.
If I had to rate their courtesy and professionalism I would make it a 10 Star.
Inconvénients
Now I PROBALY WILL HAVE TO CALL THEM BACK NEXT MONTH AND HAVE THEM WALK ME THRU IT AGAIN. (lol)(LOL)
Réponse de ExpensePoint
Dear Dale,
What an amazing review. We are so pleased to know that our support team has been helpful, responsive and prompt in providing you with the support you needed. I will be sure to pass on the kind words and give them a heads up you will be calling again next month. I know they will be happy to help you. Have a great day and thanks for choosing ExpensePoint.
Best wishes,
Sherry McKeen
VP of Client Relations
