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Tous les avis sur ExpensePoint Appliquer les filtres
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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ExpensePoint
Great.
I don't think it is a smart idea to design this question to force people to say more than they want to.
Avantages
Great Customer Services.
I don't think it is a smart idea to design this question to force people to say more than they want to.
Inconvénients
Enhancement of the software to
1. send a daily reminder to process transactions
2. exports transactions with attachments into QuickBooks
Alternatives envisagées
SAP ConcurPourquoi passer à ExpensePoint
Customer Service and Sales personnel demonstrated how to meet our needs- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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[sensitive content hidden]'s team
Amazing and helped us save us time and have better reporting
Avantages
Excellent customer service
Excellent product
Inconvénients
None
Alternatives envisagées
SAP ConcurPourquoi passer à ExpensePoint
Pricing, ease of use, customer service recommendation- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Best Expense Report Software!
Overall experience with ExpensePoint has been great. Truly the best expenses software I have ever used by far.
Avantages
Apart from being a 100% user friendly to both users and admin, what I really like about expensepoint is that it can be customized according to business needs. And when it's customized, it even works like magic! Also, when ExpensePoint team promises you the best customer service, they actually mean it! They're always available to help you anytime, wherever part of the world you may be.
Inconvénients
Limited information displayed for the transactions (description not shown) when viewing the entire report which is a bit difficult when browsing quickly to look for a specific transaction by its description. I would need to open each transaction to see it's full description.
Réponse de ExpensePoint
Dear Rachelle,
Thank you for taking the time to provide your wonderful comments about ExpensePoint. I am very pleased with your overall experience with not only the program but also with our company service and support; it means a lot to us to hear those things from clients.
I have also asked your support team to contact you to see if there are better ways for us to expand on the viewing experience when looking at transactions. We are always seeking client feedback to better the program which in turn provides a better user experience for all our clients; Thank you for this feedback. Finally, thank you for choosing ExpensePoint as your employee expense management tool. It is a pleasure to have Deloitte as our customer.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Supurb customer support
Avantages
Relatively easy to navigate
The Customer support provided by [SENSITIVE CONTENT HIDDEN] has been amazing
Inconvénients
Limited to no automated reporting functionality (e.g. automated weekly email reports of expense activity, weekly reminder emails of pending expense items).
Limited number of fields read by Receipt Reader (currently only 3)
Réponse de ExpensePoint
Dear Matt,
Thank you for taking the time to review ExpensePoint. We value your feedback regarding automated reporting functionality. I will forward these suggestions to our Development team. Thank you for the kind words about our customer service. This is one of our core values so I will be sure to pass on the accolade to our support team. They are pretty awesome!
Best wishes,
Sherry McKeen- V.P. Global Client Relations
- Secteur d'activité : Services financiers
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Great software that doesn't break the bank
Avantages
Receipt reader is excellent. Saves time not having to enter all the data. Like the workflow and approval process - makes managing expenses easier. The reports are excellent and can be run with or without a copy of the receipt. Support is top notch. Whenever I have a question they are ready to answer.
Inconvénients
Speed can be an issue if you use Edge. Not an issue on Chrome. Other than that, I have had no issues with the software.
Réponse de ExpensePoint
Dear Marc,
Thank you for your great review of ExpensePoint. I am really pleased that the program is simplifying your employee expense reporting process. Thank you for your great comments regarding our support. They are a great team and passionate about serving our clients. I will be passing your comments onto them. Thank you for also choosing ExpensePoint and being our client.
Kind regards,
Paul Ansloos - Vice President Global Sales & Marketing
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Expenses for Executive
It is a very good software to work on and if there is any trouble the support office / agent are very helpful. I recently has some issues and the support agent was very patient and helpful.
Avantages
I like the wallet receipt. It is nice to go paperless.
Inconvénients
The conversion from US Dollars to Canadian Dollars how accurate is it?
Réponse de ExpensePoint
Dear Reema,
Your review of ExpensePoint is important to us. I especially appreciate your remarks about the Receipt Wallet. I'm glad you are enjoying going paperless. It makes expense reporting so much easier for everyone involved in the process. Thank you for the positive comments about our service team. I will be sure to forward them on to our team. In regards to the conversion from U.S to Canadian dollars, I can assure you it is accurate. However your credit card company may be charging you a premium. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
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Customer Service was and is AMAZING!!!
Theresa was great to deal with. Our company is trying to streamline how we do our expenses and Theresa is helping us get there. It has been such a smooth process, we rolled out our new process on Tuesday and quite a few employees are already working on the switch.
Avantages
The functionality of the software is so easy.
Inconvénients
There really nothing that we don't like about the software.
Réponse de ExpensePoint
Dear Amanda,
Thank you very much for taking your time to provide us with your wonderful review of ExpensePoint. I am really pleased that ExpensePoint is helping you streamline your expense report process. Thank you for your nice comment about Theresa; I will certainly pass this on to her. Thank you for choosing ExpensePoint and for being our client.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Great Tool for Anyone
My whole experience with ExpensePoint has been excellent. easy to download and practice the demo. easy to make the purchase. and the support staff were excellent to work with in Customer Service.
Avantages
Very easy to learn and use. very well designed and thought out. visually pleasing to the eye also with the final report. looks clean and sharp.
Inconvénients
Nothing that can't be overcome or adapted to.
Réponse de ExpensePoint
Denis,
Welcome to the ExpensePoint family! Thank you for your great all 5 star review of ExpensePoint; we really appreciate it. I will be sure to pass along your comments to our support staff that you dealt with. They always appreciate knowing when someone has mentioned them. Thank you also for choosing ExpensePoint and being our client.
Kind regards,
Paul Ansloos - V.P. Global Sales & Marketing.
