Rentals United

Avantages

Possibility to connect almost to all currently available booking channels on market.

Inconvénients

It's expensive, and they don't have integration with two important booking channels like a Trip Advisor (They have but it's not working) and Home Away.

Avantages

accesss is good, idea is good, but not working well

Inconvénients

no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise.

Avantages

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them).
The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Inconvénients

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room.
*The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???
Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Avantages

The software is so user friendly! The ease of which one can upload,edit and push their portfolio made the entire process as straightforward as one could want. That partnered with the elite level customer service made the entire experience a wholly positive one.
The API's were reliable and we didn't suffer any connection issues with any of the major channels.

Inconvénients

Nothing bar a few system outages but these were communicated to us and resolved very quickly.

Avantages

Rentals United is a great way to connect to channels to get your inventory out to the masses. It is pretty easy to use but then I integrated via our booking software which saved a huge amount of time. I could imagine it being pretty heavy having to load each individual property if you have a portfolio of 10 or more properties. As I am a small agency with 33 properties, I am assigned an account manager and we have fortnightly calls to make sure all is running as it should be. If there are issues in between those calls, you can raise a support ticket which normally gets answered within 48 hours.

Inconvénients

We struggled initially to get our software and RU to work seamlessly together on rates and restrictions but now that is all sorted, it's very easy. For those needing to load rates manually, there is no 'clone' tool to use the same rate periods for your properties on your portfolio but then adjust rates which makes it a laborious task when you need to enter the same rate periods over and over for multiple properties.
We still have an ongoing issue where the balance due date on HomeAway integrations gives the day of arrival which is not what we want so we basically risk confusing the guest and refer them to the T&Cs they should read when booking via HomeAway which states balance payments are 8 weeks before arrival date. Rentals United say they will fix this but it's not imminent.
It can be tough to speak to someone if there is an urgency to your requirement but overall, I have not had a nervous breakdown because of it!

Avantages

Tons of channels to advertise on, no idea on ratings of channels .

Inconvénients

Every channel you set up has a different policy, you have to set up each one separately, not worth the time and effort, for the amount of exposer and return we received. Payment options vary from every channel. a uniformed accounting system would be amazing, but not available. We canceled our account after 10 months, and pulled all our units from service, we did not file an account closer ticket, our account renewed, we ask for a refund,( we were not using the service ) and was denied. Not what I would call "Customer oriented". We do not use this service now and will definitely not use them in the future when our needs or goals change.

Avantages

There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything!

Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market.

The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]

Inconvénients

My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect.

Avantages

so far the system has not had any pros, the system does not function correctly and the support is slow.

Inconvénients

Customer support is slow and not very helpful.
First the we did the download from Airbnb all the data was incorrect and far from complete, when I asked the set up assistant why she said its my issue and I have to manually input everything.
The system is majorly flawed and when it downloads it cant handle the information and if you ask all you get is oh well you should manually do it all.
Not a good response considering there is all the information needs to be manually checked and re input and all the wrong information deleted.
The rentals united system is basic to say the best and not attractive to use, completely different to what they represent, thats why there is very limited look as the system pre paying money.
The rentals united system is not easy to use or flexible and to be honest messed with our airbnb settings and blocks you from being able to edit back on airbnb to fix the flaws of the feed from rentals united.
If you want support you won't get it here, if you do its not very good and slow.
you send in a support request and hours later you will get the wrong question back, you then have to reply and you still don't get any help for what you actually asked about.

Avantages

The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface.

Inconvénients

If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup.
it is complicated. so much so i wonder why i pay good for something i can setup on different channels myself and save the money. just using ical/api.
i think that a pms where you can setup everything in one place, and reach countless channels is next to impossible to do, the easy way. There is so much difference, in how the channel platforms are setup. This is the fourth pms system i use. still looking for the ONE.

Avantages

Multi-channels,Quick support
Good account manager (Ms Vivian )
The important part is system stable and a responsible account manager for our company

Inconvénients

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong.
Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Avantages

Very easy to use, nice design, reliable, excellent support team
The support team is the key employee for us ! He is details and customers oriented and has always find solutions for us. Definitely an amazing employee !
Key Account Manager is also very professional and helpful.

Inconvénients

The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations.
A more dynamic tool to set up prices could also be a great edge.

Avantages

Quite easy to setup and used, not too technical

Inconvénients

Updating inventory takes a bit of a time

Avantages

I liked that Rentals United takes care of all the management of Channel Integration APIs on my behalf so all I need to do is sync properties to RU, and it will handle all the channels on my behalf.

Inconvénients

Dynamic pricing wasn't available as part of the core product and we had to use an additional product to manage this.

Avantages

What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

Inconvénients

What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

Avantages

It's easy to use and well designed. A good number of channels available for connection.
A fixed price per month is good if you receive a good amount of reservations.The only problem is that it does not deliver what's promised.

Inconvénients

The biggest issue of this product is the customer service. Before I paid the subscriptionI have been literally chased by their salesman, available at every time and day of the week. After the first purchase they never responded before a couple of days time and NEVER deliver what they promise. I have been dealing so far with 3 different people, all of them left their position with no notice leaving me sending emails to empty desks. It's presented as a time saver software but it actually takes lot of time only to have the channels actually connected. On the dashboard the channels look connected but if you check channel by channel you would discover they were not active at all. Lot of problems with Expedia with wrong push of the rates all the times.
I think it could be a good product if they only would invest more in customer support and less in sales. Selling a product is relatively easy, keeping a customer is the hard part.

Inconvénients

cost

Avantages

They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth...

Also, they are poor in tools and futures... With this high price they should be multi task app

Inconvénients

When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice

Integration, should be with more important channels

Avantages

Right now, nothing! We use this product because it is the only option with our booking software.

Inconvénients

They have no online support! You must submit a ticket for help that they sometimes take days to respond to. We have had problems with not being able to unblock canceled or moved reservations . Our rooms sit empty and we are unable to open up to be able to rent waiting for them to fix. The support is non exsistant. When you deal with a product like rentals, you can not get back the missed revenue and you need FAST support that this company does not offer. They need a number that you can call and reach a live person to provide effective support.

Avantages

User friendly, allows to have a good overall view of how we are connected

Inconvénients

Sometimes a bit slow to load due to the size of our portfolio.

Avantages

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly!
I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Inconvénients

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly!
I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Avantages

if you can get the software working with all your channels it's actually a pretty decent product.

Inconvénients

WAY TO MANY TO NAME!! By far the worst customer support and tech support. You will be passed from person to person and nobody taking accountability for your issues . It seems no there wants to truly help you. They definitely want to sell you the software service NO FOLLOW thru. Do your self a favor and don't purchase from this company.

Avantages

- Usability
- Many channels are well synchronized in terms of content as well as rates & availability.
- Great onboarding team and recommendations concerning the different channels
- Easy to understand API & Documentation for PMS integration

Inconvénients

- Some items do not get correctly synced
- Content syncs only once automatically and not after each change
- Message integration with automated messages, would be great to efficiently communicate directly with clients of all the different channels

Avantages

I didn’t find anyone. I thought I was going to have everything synchronized and it was a completely disaster!

Inconvénients

I have used Rentals United for like a year. The first 2 months everything was normal then I started getting problems with synchronization. Receiving double bookings , getting reservations for less money than syncronized. As there were problems, they decided to take our listings from Booking.com / Expedia down so we have been like 4 months without any connectivity making us lose thousand of dollars! I highly don’t recommend Rentals UNITED at all !

Avantages

It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them.
He was in charge of our synchronization with Booking Sync (PMS and website) and I am really glad he suggested it.
He is a very polite and fair person, driven to find solutions. The excellence of his working method relies on his continuous feedback, suggestions, creative ideas. He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution. I would recommend Rentals United if they had more employee like him.

Inconvénients

Most of the connections are displayed as green and well connected even when they are clearly not working at all.
Customer service is very disappointing, I assume they are not well trained or down staffed because when I need some assistance it takes at least 3 or 4 weeks to get a reply and an uncountable number of mail and solicitations.
Most of the time the final answer is that the issue does not depends on them but all the responsability relies on this or that channel. At a statistic level I find it pretty hard to believe.

Avantages

It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them.

Inconvénients

It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us.

Avantages

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you

Inconvénients

Nothing to declare. I liked the software

Avantages

Details regarding reservations as well as easy to use.

Inconvénients

Not enough support. Would be very helpful to be notified when there is an error, as of now you see if there is an error just if you search for.

Avantages

Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

Avantages

I have used rentals united for many years. It is ok, however their support team are great!

Inconvénients

Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons

Avantages

There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

Inconvénients

There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

Avantages

Customer support was able to coach and guide me to set up dozens of channels. Many thanks to them for support and advice!

Inconvénients

Each channel needs o be connected differently and the PDF's tend to be out of date, especially with the contact email address for each channel.

Avantages

What makes RU exceptional is it's dedication to world-class customer support by its account reps. My rep is absolutely outstanding. With other companies, it is difficult to get dedicated reps on the phone, yet team is always checking on me, finding new ways to help grow my business and being patient when I'm behind. They made my experience with the software one that I'm truly grateful for.

Inconvénients

I wish there were more PMS features, but that's not really a fair complaint.

Avantages

This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!

Inconvénients

The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better

Avantages

Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.

Inconvénients

Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons.

Avantages

The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.

Inconvénients

Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often.

Avantages

We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

Inconvénients

still lacking some basic features such as the ability to assign an internal name to each property.

Avantages

Do not answer the phone

Inconvénients

i unfortunately I'm their client

Avantages

The account managers are great! Especially always very helpful! Always looking into any situation we bring to them.
I like the channels

Inconvénients

Serves often crashes, unable to look at reservations, cvc for credit cards missing.
That's it! Solve that and you will be the bomb!!!!

Avantages

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

Inconvénients

A few teething issues which were sorted out quickly and professionally.

Avantages

Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google.

Inconvénients

Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU.

Avantages

I like the ease of using the software and the avoidance of double bookings

Inconvénients

How every channel has different requirements for uploading and maintaining properties. For example, pictures have to be changed manually though Airbnb and Booking.com whereas VRBO and Homeaway sync automatically.

Avantages

Fairly easy to map products with each site clearly separate

Inconvénients

Can not create rules for tariffs which limits what we can offer guests

Avantages

The system was very reliable with the few channels that we suceeded to be connected (only 2 channels!!!)

Inconvénients

They didn't provide any kind of help in order to suceed to connect any oof the available channels.
Our account manager was absent for almost 3 months due to pregnancy and there was none to help us complete the connection with the several channels.
The customer service was always answering by refering us to other pdfs with the relevant information that was never complete!!!

Avantages

Rentals United was already integrated with our PMS from Res Harmonics. It is very easy to connect new properties and units to Rentals United and their customer support is very good.

Inconvénients

That I cannot call customer support. They respond very quickly to tickets in their customer support system though.

Avantages

I was new to using a channel manager and RU is easily to implement into your business and the training and support is excellent even when they are on the other side of the world!

Inconvénients

Some limitations if you want to use it as your channel manager and booking software - we implemented with another software to track bookings and create cleaning lists - which does make it quite expensive.

Avantages

channel options are great easy to set up properties. George is always great and quick to attend to our needs. I use Rentals United for another company I work for and he has always been on top of, things.

Inconvénients

Takes too much time to load and save. Need more amenity choices maybe add check boxes to select amenities.

Avantages

The connectivity to a wide variety of booking portals

Inconvénients

Not being able to cancel a redundant listing without contacting each service provider, complicated method of ensuring each portal is updated individually.

Avantages

The user guides were great. I'm not that great with techy stuff but the user guides were accurate, up to date and easy to navigate. I use Guesty and they have supported me with Rentals United and made the integration really easy. I love this software as it means I am not reliant on 1 booking channel (Air BnB). I have found their executives to be really friendly, informative and make me feel like they are interested in seeing my business succeed.

Inconvénients

Sometimes customer support can be a little slow, but they always get back to you and there is a self service help desk which is great too.

Avantages

Ease of use, straightforward interface, integration with all largest platforms and services providers in hospitality sector.

Inconvénients

None that we have noticed so far, maybe a bit pricey, but costs its money in saving time spent on a same job done manually.

Avantages

Rentals united is one of lot choices on the toursim market . I used it for our business for a short time as there was no innovations or better solutions with other similair products .

Inconvénients

There was no negative comments , but as said it is one of many apps you can find , copy paste from some other app