Rentals United

Avantages

I really enjoyed with our property manager. She always had nice answers whenever there were any issues.

Inconvénients

There were occasional connectivity issues. The two-way connection isn't perfectly set up on all the channels.

Avantages

We made a one year agreement, we had no problems with Expedia connection, they connected our properties to Expedia without any issue and in a smooth way.

Inconvénients

Airbnb connection doesn't work, they spent two months without managing to connect our properties without success.

Avantages

We receive a very good customer service. The connection are working fine with a large list of channels which is good to get more exposure.

Inconvénients

Sometimes there are some connection that are not successful but Rentals united alert us immediately by e mail so we have enough time to enter the reservation in our system to avoid double bookings.

Avantages

to be connected with many OTA (is what a channel manager is ....) and (my account manager) who tried to make my life easier.

Inconvénients

I understand is a difficult business. but the technical support must be MUCH better. A single mistake of them means lost of money for me.
Every OTA has a different business model and RU tries to fit a data set coming from a PMS with tons of OTA !!!!! near impossible !!! and at the and is: technology from many different producers + many different customer service/onboarding procedure + different meanings for the same data !!!!
Ok is connected by XML and so seems easy but is NOT easy.

Avantages

Rentals United is very useful to manage a few different booking channels. It's easy to integrate and works with Guesty. The support team is always present and helpful.

Inconvénients

It's not possible to block a particular day to have no check-in. You must call each channel's support and do it manually.

Avantages

From the first day we had an excellent assistance from the girl who took care of us to implement the system, which channels we could connect, which is relatively easy to establish the connection, although there is another part that does not depend on Rentals United, You have to contract it directly with the channels where you want to distribute according to the conditions of each channel. We have always had excellent assistance from them and is easy to schedule an appoint with our account manager. We are still in the process of connecting with several channels but so far we have not had any problems.

Inconvénients

It would be great to have a trial period before making the payment. It would also be great to be able to configure more aspects of the properties like the price for instance without having to do it property by property

Avantages

This is a young company and they are making a big effort to improve and reach every day higher quality standards!

User side I've received, I receive and hopefully will receive the best support possible from the IT department and most important my account manager representative who is incredibly understanding of what are the problematic of the job, helpful and ready with a solution!

Inconvénients

the granularity of the system needs to be improved
one system needs to fits all, and I understand its hard but it will make the difference.
The app needs improvement

Avantages

We can update several information on different websites

Inconvénients

It could be a little bit cheaper, although it offers a great range

Avantages

Very easy to use, compatible with all channels and assistance is ever available to solve any problems

Inconvénients

The site is not responsive and we have some.problems to manage multi unit property.
Is not possible to change fotos, only delete and add

Avantages

Reliable, fast, good connection, very easy to handle and great selection of the most important channels

Inconvénients

At this point I don't have any cons about the software. More PMS options would be nice for the future

Avantages

Very easy to set up, customer support team was there every step of the way to encourage the right moves.

Inconvénients

Some set up issues but mostly on our side. We ended up learning more about ourselves and our rate structure to getting our system more in line with what works well with the major OTAs. We made quick changes that were effective thanks to their solid support team.

Avantages

- Excellent Direct API Integration
- They bandwagon into the latest, and popular Channels
- The Key Account Manager follow up, and drive tasks to closure

Inconvénients

- Direct Relationships to Channels should be improved, at least the popular ones
- Faster Integration Time connecting to Channels

Avantages

The ability to add a mark up on pricing to counter the listing sites commission (airbnb, booking.com etc). This results in any bookings received from the listing sites linked through rentals untied come back at full price no loss to owner.
Instant connection for availability and rates.
Constant communication with rentals untied allows full understanding of the system.
Once set up you receive a account manager who solely wants to broaden your online advertising reach and increase bookings.

Inconvénients

It is slow to get started but once its set up it is easy to work.. Each listing site has different systems that take time to get use to. Using rentals untied is an increased work load but you do increase occupancy.

Avantages

There nothing to like. Nothing really works. The fact that i had several double bookings says it all

Inconvénients

not easy to use. takes a lot of time to set up your rentals, customer service is absolutely terrible and most important it's very little value for your money

Avantages

I tried to cancel my contract 2 days outside of the 14 days cancellation period. I wasn't allowed.
After over 2 months I am still only connected to one channel, which I had to spend 2 days reviewing the listings.
It takes days to get a response to an email.
A bad mistake for me

Inconvénients

I paid Rentals United to set up new channels for me but I have had to set up all the connections and after 2 months I am still not connected properly.

Avantages

Efficiency, speed, number of partners.
My account manager is friendly and very efficient.

Inconvénients

The price is a little expensive for a little company like mine.

Avantages

Not sure about software as of yet. Never channeled before and was hoping for a lot more support but Daniel and George are really trying

Inconvénients

will let you know as soon as I am up and running with all the channels. Have two now as of today. I am very excited to make this happen. It is just not fast enough and has been very time consuming

Avantages

The connectivity, simplification and real time availability and rates updates to all of our OTA partners. Before RU, we had to update manually over 10 OTA's. Now the real time connection simplifies and streamline our sales process.

Avantages

Quick, clean, easy to use, doesnt fail, with software its the support thats important, what you get after you have taken the software on board, and for me account manager has been first class in helping me with everything.

Inconvénients

Wish we could bulk edit individual items. Quite difficult to find a con for this particular product...

Avantages

Very clear. Lots of channels connected

Avantages

Ease of use and asy dashboard, single subscription for (theoretically) many channels to be connected

Inconvénients

Very present in the sales phase of their product, totally absent support.
After six months of attempted "integration" I spent twice as much time trying to connect and control OTAs and VR.
Some OTAs are advertised as available for sale but after six months not yet active (see Tripadvisor)
I am still waiting, from the beginning of March, for an answer on the 10 points that led me to the decision to disconnect me (with a subscription paid and still valid until October), but to this day I have not received any reply.

Avantages

This was overall pretty easy to use and helped drive more traffic. I liked the layout of the platform.

Inconvénients

The cons that I found was that it needed some updating to flow a little more smooth. That is generally common with most products.

Avantages

- Rentals United makes it easy to integrate all of your listings across multiple platforms at a click of a button. They provide a large amount of channels to connect with.
- Our channel manager Vivian, and she is AMAZING. She has helped us expand our properties onto multiple channels and is always responsive. We have weekly chats and constant e-mails. It is a dream working with Vivian.

Inconvénients

- Some components of the website could be more user friendly.
- I need to write more to meet the minimum requirements, but there aren't any more negatives to add!

Avantages

This software is really easy to use, it's user friendly easy to understand once you get the hang of it. If you have a lot of properties to manage this is the site that is really best for you. It links to different channel but you can be able to manage it in one site, how cool is that .

Inconvénients

None that I could think of for now. This website is all you need to be able to manage everything in one site.

Avantages

I like to ability to see my rates and availability on the backend. I also like that I can change the fees and mark up at anytime.

Inconvénients

Updating certain channels can be challenging also I've had some issues getting fees pushed to channels.

Avantages

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Inconvénients

Customer Service team are helpful but i need more time to use the software before i can say what i like most about it. I have been using it for only 3 months and finding it not so easy yet

Avantages

Easy to use, friendly helpful and knowledgeable staff and account manager. Communication is excellent and people are on hand to guide through setting up.

Inconvénients

It's all very good and easy to use, it's just difficult to understand the flow of data between the different systems but that will come with time.

Avantages

Support from Connectivity Team is a star! My 26 listings are live on Booking.com within days. Very happy with the service. I'm very happy with what Rentals United offers so far. It connects with the booking channels flawlessly, which makes my job a lot easier

Avantages

The possibility of connecting to several platforms and connect calendars.

Inconvénients

The App still need to be developed, when able to use for everything, it be perfect!

Avantages

The ease of filtering bookings by any filter necessary to validate what is coming through to the PMS.

Inconvénients

none at this time.

Avantages

easy to be used and great design
all information are at hand
good assistance from the team,
smooth first access

Inconvénients

the need to contact directly the channels; it takes quite long especially with the "big ones"- so maybe better agreements with them would be appreciated

Avantages

Usabilitty and functionalities

Inconvénients

Lack of good channel connections

Avantages

Easy to navigate, great customer support, and many channels with which to market/promote our properties.

Inconvénients

A few small but easily resolved glitches that we had to work through. Namely false positives regarding OTA's that we thought were completed and live, when in fact they were not.

Avantages

Still learning the system on a daily basis but staff exceptionally helpful. Still a work in progress

Inconvénients

Sometimes calendars doesn't synch with PMS, so it's a back and forth situation. Still a work in progress

Avantages

Easy to understand and to start working with it.

Inconvénients

To many difficulties to have a proper connection between Rentals and the different channels

Avantages

Quick. Easy. Staff are very helpful and when you click "push to channels" it actually works! Almost instantly. Wish we'd come across Rentals United earlier.

Inconvénients

There really isn't anything bad to say other than the fact that the current API doesn't pull through everything from Escapia. A little manual work to be done per listing. But worth doing it for the results.

Avantages

The software is not fit for service. It fails to sync correctly, an issue they are well aware of but they continue to sell this to innocent parties.

Inconvénients

The software should not be sold to anyone who needs calendars to be synchronised as it if not accurate.

Avantages

It gives you step by step directions on how to link. Some of the channels that I didn't expect to get bookings from are giving me the most business.

Inconvénients

Sometimes you have to contact booking channels directly to activate which takes a little more time. I'm not sure if I like the overall layout but it works for now.

Avantages

It is very intuitive, and easy to use, and works very seamless.

Inconvénients

I dib’t have anything negative to say about Rentals United.

Avantages

It occasionally works as intended.

Inconvénients

The integrations are AWFUL and not as advertised . The customer support is RUDE and does NOT reply.

Inconvénients

I wouldn't recommend! They have a bad service and their reply for everything is IT is looking it. Try to avoid Rentals United.

Avantages

It's very easy to use and does what it says on the tin. Connecting to channels is simple, but there is always support on hand if you get stuck.

Inconvénients

The system is very slow and there can be some discrepancies in information, depending on how you're viewing it.

Avantages

You can connect to a lot of channels it gives a page for direct reservation.

Inconvénients

I found it difficult to use, some overbooking, not answering very quick.

Avantages

Customer support and the quantity of channels that you are able to be connected to.

Inconvénients

Sometimes appears that you are already connected to some cannel but then your properties are not advertised properly on it. A hard "fine tuning "work is required to the owners.

Avantages

The software is really easy to use, the best way to manage properties on tourism portals. I was followed in every step by the assistance for the insertion.

Inconvénients

photo size is not optimal for booking.com. I think it's the only one thing to improve in the software

Avantages

supposed to be be very user-friendly and easy setup but that's the theory, reality is very different story

Inconvénients

it just doesn't work and the customer service is absolutely terrible, useless and in occasion even rude ...leading to huge waste of time....

Avantages

Cust support has been incredibly helpful during the whole process. She made the software worth the purchase. There are a number of good systems but without a helpful, knowledgeable account manager its just so much harder.

Avantages

Pricing and the fact that it's a %, not fixed
Syncing features are 2-way for most but not all channels.

Inconvénients

You need 5 or more properties to be able to activate some Channel, including HomeAway and the TripAdvisor Network