Ricochet

Ricochet is cool

Over all I like the staff and how they are willing to wok with you.

We love Rico!

I’ve found Rico to be user friendly. The help pages and videos have been great.

Great Product

Software

Overall, we love the flexibility and ease of use.

Simple, effective software

Easiest To use

I absolutely love it and have already referred two of my friends to them

Fantastic Software for your business

This software takes away all your stress of keeping inventory and customer under control.

Great software and great value

Our vendors love this software, it is easy for them to use. We switched from another company and do not regret the switch. Very good support dtsgg.

Amazing Software

I am very pleased with this software and I am excited for the new features that are planned for the upcoming year.

Great software

Ricochet is worth the money!

We were able to place our inventory in a store that is owned by someone else and set up our system so that they can sell our items without them being on consignment.

The best consignment software out there.

Easy to Use and Outstanding Customer Support

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

Consignment Perfect!

Bargain

[SENSITIVE CONTENT HIDDEN] has been brilliant so patient with me!

Very user friendly .

I am new to the business of owning a consignment shop. So the software was incredibly intimidating to me. Within days it became obvious to me that I was going to be able to learn the program with not a lot of difficultly . Here is my real reason for writing this summary. The owners Brady, Nick are just amazing. There were days where I phoned them three, four times a day. Never did they make me feel like I was a bother or incompetent . They walked me through the program over and over again until I was comfortable to move onto the next . The day I opened Brady helped me over the phone with several transactions. I have been open for two weeks now and doing well . It's all very exciting. I have yet to learn the next steps to running the business as far as writing checks etc. . Yet, I have no fear that Brady will be there for me again every step of the way. I looked into other programs and it was hard to know what would be right for me. Well I no longer wonder . I have talked to others with different software and I know without a doubt this was the best fit for me. Thanks Brady for all your patience and support . I could not be up and running so smoothly without you.

Great program for consignment store/co-ops

It was such an easy set up and their customer service and you tube videos are really great. They don't just sign you up for a program and never talk you again, they really make sure you understand it for your specific business even down to tagging your items and what items to buy.

Reviea

consignment software

i chose ricochet consignment software initially for ease of use but also because there was always assistance if i had any problems or questions. i loved the program. now it has been updated and has more efficient ways to navigate the system. i love everything about it. being able to get into an account, view inventory, add or delete. it is all so easy. the only thing i do not like about the software is the time out is so short. we are a very new business and sometimes there is a longer delay between uses. it only has a 10 minute wait before it logs you out. otherwise it is awesome. also, nick and brady are always available. i call, text or email and get a response so quickly i am always surprised. they are readily available and help me with any and all questions i have. they always make me feel valued as a customer. i recommend the software to everyone who is in need of consignment software. the cost is very affordable and is the best i found during my research. once you decide to use it, be sure to contact them for advice on components to choose. it will save you time and money! good luck!

Happy with Ricochet

Over all it has been good. I plan on continuing to use Ricochet.

AMAZING!

Ricochet Consignment Software is outright the best I have found out there. Prior to opening my store, I trialed several different options, but when it came down to it, Ricochet met all my needs. This software is extremely user friendly and offers many options not offered by other software, such as consignors being able to enter their own inventory. This is a huge plus for me, because I hate doing inventory! Also, their customer service is AMAZING! Any time I have had a question, or an employee working the store has had a question, Ricochet is extremely fast to respond with a phone call. When they do respond, it is always from someone I have talked with before, who knows my business, my situation and what we have talked about before. This makes everything much easier and more personal, so I am not having to try to explain things again! I cannot imagine running my business without them! Being a new business owner, there are many things to worry about... let these guys handle this portion for you so you can manage the rest!

Time management

We have saved lots of time and effort using Ricochet. It’s been an amazing experience.

So far

Great, easy to use software that offers a lot of features.

Great but just a couple of things that would improve the system for me.

For the most part I am happy with the system. I have kept track of some of the things that would make it better. for me anyway. See below.

1). Consignors history by the month. When I go to pay them I pay for the prior month and there might already be sales for the new month so when I try to just check off the ones for that previous month & you have more than one page, going to the next page to check them off unchecks the ones you check on the previous page, How about a scroll bar so you can check just that month all at once so I can print it out for the consignor and not include the current month with it.
2). I'm in Canada and we have 2 different taxes and I can separate them on the individual pieces as I enter them because not everything is taxed the same which works as far as the sale goes but when I give the summary to my bookkeeper it is all lumped together on the report. Is there a way to separate them on the report?

Godsend for our Consignment Business

6 months and we are 100% satisfied

We at The Blue Pineapple Consignment boutique have been using the Ricochet software for 6 months and we are 100% satisfied in every way possible. We searched for the right software for months before we decided on Ricochet. It was designed for non technical people that care about results, not programming. And for the most part, anyone can learn to automate their consignment business with little or no training with this software. There are perpetual upgrades, processing integration, and the best customer support ever. If anyone needs a personal recommendation before taking the plunge, feel free to contact me on my cell anytime. Al Rocuant 941-376-0648 The Blue Pineapple Consignments Cairo, Ga.

The BEST You'll Find

The owners and staff at Ricochet have been just awesome! The system is easy to understand and great for daily use. Reports are right at your fingertips. Their customer service is attentive and fast. If something isn't making sense, they walk me through. I couldn't be happier that I took the chance on this program.

Solid Consignment POS Option

Great product

This was a blessing to my business! Great product and great service! Only thing I would suggest is making it a little more user friendly. For example when printing tags for consignors I have to go in and print only 6 or 7 at a time . It would be nice to have a bottom that selected everything at once . Same goes for the payouts reports. If I'm in my reports and wanted to payout consignors I would manually have to go through and unchecked the rest of the consignors. So when you have 50 consignors this gets to be time consuming.. other than that I LOVE IT !

Great Software for for any consignment store!

The Software has been great to work with, and the crew at Ricochet have been incredibly helpful. I call or email them with a question and they get back to me right away.

What could have been the most difficult part of starting a consignment business, Ricochet Consignment Software has made it so simple.

easy to use, quick to learn, can assess from anywhere,

The software has been A perfect solution for starting our business. I like that it calculates the Tax percentage, different report summary, vendor tracking, prints checks, able to customize for each vendor, is easy to put in inventory and keep track of what has been sold. The support has been exceptional and they have gone above and beyond to help us in everything that we have needed . I would highly recommend the software to any new vendor/consignor type of store.

ABSOLUTEY AMAZING!!!

Ten stars!!! This software is incredible. We have been open one week and have had NO issues. It was simple to learn and the demos and support were also TEN stars!!! Our Makers (consignors) are also very happy that they can keep an eye on their sales and inventory any time. Many, many thanks to Brady and Nick for their awesome software that has made our huge adventure that much greater!!!! WE LOVE IT!!!!!!

Amazing doesn't begin to describe...

I starting working at my mother in law's store with zero experience with any kind of store system of inventory or a point of sale and this system is so easy to learn how to use. It is amazing and a life saver!! Customer Service is absolutely amazing. If I have ANY questions or concerns, they are quick to respond and help me out. I recommend this software to anyone that wants a system with great support.

Great program

Easy to use, great customer service

Our customer service rep has been amazing with helping us get the POS system set up for our class! We've had a lot of suggestions on what we would like to see with updates and they have been very receptive to our concerns! Overall the system is easy to use and the updates that are coming out in 2016 will make it even better.
Keep up the good work!

We are a new store and have been using the software for about 6 months- We love it!

Finding a software that is simple to use, accessible, and yet robust enough to handle our needs is not easy. Ricochet is exactly what we needed! If we have a question about the way it works or a report all we have to do is call or live chat. The guys are GREAT! We are part of NARTS and we will be sharing this software with everyone we can.

Great user friendly software with excellent customer support!

Easy to use, great reporting features and excellent customer support.

Would very much like to have ipad bluetooth bar code scanners softweare upgrade available in the near future to simplify my point of sale tracking.

Would like to have the ability to delete duplicate entries without it them remaining in the inventory control reports.

This program is very user friendly and the support is excellent!

We took our time and did a few demos and lots of research and are so happy we went with Ricochet. It is a user friendly program and has lots of very valuable information with regards to sales. It works well for us and we sell both new and consigned items. I would recommend this program for sure!

Love Ricochet

The customer service is unmatched. We can always get the assistance we need right away. The software itself is very intuitive and the interface is simple and attractive. So glad I found this software!

The Best POS program!!!

The very best I have ever used and the most friendliest and professional help. We love the program.