Ricochet

Avantages

It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors...

Inconvénients

Tech support knows nothing about their program and blames the glitches on quick books

Avantages

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Inconvénients

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Avantages

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.

We are about to expand our use of the system to include online sales, which is very exciting!

Inconvénients

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.

No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Avantages

the inventory management, having the app on the phone and on the computer

Inconvénients

1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly.

Avantages

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Inconvénients

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

Avantages

Ability to Organize Consignment Items.
Multiple updates
Sleek design

Inconvénients

Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)

Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)

There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.

In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)

Sometimes features I enjoyed in an old version were dropped in an update

I would like to see sales by hour of past days.

Sometimes glitchy (could be our computer)

Avantages

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Inconvénients

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Avantages

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Inconvénients

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Avantages

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

Inconvénients

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Avantages

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing!

Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

Inconvénients

The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly.

The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

Avantages

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

Inconvénients

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Avantages

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Inconvénients

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Avantages

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Inconvénients

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

Avantages

The software is easy to handle and probably the easiest also.

Inconvénients

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Avantages

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to.
The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

Inconvénients

I honestly have had no problems at all. The program fits all our needs.

Avantages

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

Inconvénients

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

Avantages

Ricochet Consignment Software is incredibly user-friendly; everything is easy to find and navigate and the customer service if I ever have any questions or issues is always pleasant and quick.

Inconvénients

There are a few functions that would be nice to have added (i.e., the ability to duplicate a product and then just change the description for similar items and the ability to automatically send account balances out to consignors via email) but there is really nothing negative that I can say about the software.

Avantages

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

Inconvénients

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

Avantages

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Inconvénients

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software.
Another would be the POS interface with CC processor, figure that shit out already!

Avantages

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Inconvénients

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

Avantages

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Avantages

Ricochet is so intuitive...even if there were non instructions I could figure it out. I does everything I need to run my consignment shop in a way that makes sense without a lot of useless features. The support has been fantastic (usually just me having a silly question) the team gets back to me in moments. I have used other consignment software and there is no comparison!

Inconvénients

Hard to think of anything to complain about!

Avantages

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Inconvénients

Easier setup and use with necessary equipment on mobile devices would be helpful.

Avantages

Keeps us on top of our Inventory, Consignments and Daily POS

Inconvénients

Inability to see a snapshot of inventory for a given period

Avantages

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Inconvénients

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Avantages

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Inconvénients

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

Avantages

User friendly, easy to maneuver and easy to teach new employees!

Inconvénients

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

Avantages

I like the ease of use and the simplicity. The customer support is also good.

Inconvénients

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like.

You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account.
Also the notes window sometimes take 2 tries before it will save.

Avantages

Finding Ricochet was the final piece we need to start our business. We looked at number of Inventory and POS systems. Ricochet was the only one that checked all of our boxes. Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone.

Inconvénients

Can't think of any cons. The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers.

Avantages

Easy to learn and easy to use. Ricochet Consignment Software has helped Buy Goods For Less bring everything together in one system. When we have a question they are there to help. Great service

Inconvénients

I wish the that the print was larger in the inventory list.

Avantages

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

Inconvénients

I really dont have any qualms about the soft wear at this point.

Avantages

How easy and simplified it is, my customers love being able to check their inventory and balances.

Inconvénients

Can’t wait for mobile app update, having that to use on my iPads will be great!

Avantages

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Inconvénients

Wish there was more reports available regarding inventory

Avantages

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Inconvénients

Theres not much I did not like! It was all great

Avantages

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN]
a lot early on and then [SENSITIVE CONTENT HIDDEN]
. They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

Inconvénients

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Avantages

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

Inconvénients

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc.
More customize able reports
Employee time clock

Avantages

Helped in Inventory Management as well as Retail Inventory Management of my business. Provides me precise sales reports with order management functionality.

Inconvénients

For now I am not able to find any type of disadvantages of the software.

Avantages

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

Inconvénients

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Avantages

The easy of communicating with the company when I run into a snag.

Inconvénients

There are a few reports I with that I could generate that don't exist. Example "Average Monday Sales". I also with that there was a way to change the status on products from "expired" to "picked up" in mass. I haven't found a way to do that yet.

Avantages

Perfect functionality for consignment and vendor base shops.

Inconvénients

Would like to be able to delete things rather than just archive.

Avantages

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Inconvénients

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Avantages

The fact that the inventory is easy to use. Also ease and functionality of then POS

Inconvénients

Not nearly enough customizable reports. Need quite a bit more options there

Avantages

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

Inconvénients

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.

Avantages

It's a very user-friendly program that makes training a new person easy

Inconvénients

No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

Avantages

Fast, easy to look up items, great month end reporting

Inconvénients

Need consigned to be able to delete items

Avantages

Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation

Inconvénients

Some inventory adding functions are a little clunky

Avantages

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

Inconvénients

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

Alternatives envisagées 

Pourquoi choisir Ricochet 

Pourquoi passer à Ricochet

Avantages

I DID like that we could do individual reports for our clients (both inventory and sales).

Inconvénients

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

Avantages

The price! It was a great value and a lot less money then other systems

Inconvénients

Didn’t automatically take out cc fee for vendor accounts

Avantages

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

Inconvénients

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.