Userlytics

Avantages

The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless.

Inconvénients

No complaints! We've used it for a semester and so far everything has been easy and a good experience.

Avantages

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

Inconvénients

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

Alternatives envisagées 

Pourquoi choisir Userlytics 

Pourquoi passer à Userlytics

Avantages

The steps for creating screeners and test scenarios are very easy and self explanatory. I love the fact that there is a capability for moderated testing (haven't tried yet).

Inconvénients

Wish I could have multi-select questions more easily. (I have to ask ops team to help). Also, I usually like to run a test once, see if I need to make adjustment, and then re-launch the same tests with more people. There are some workarounds and it could mess up metrics, but I wish this can be done more easily.

Avantages

Simple and user friendly platform. Learning curve is not steep and [SENSITIVE CONTENT HIDDEN] and team are always accessible and ready to help!
Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.
Biggest differentiator is the level of support from [SENSITIVE CONTENT HIDDEN] and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.

Inconvénients

There are some limitations, but most are on their roadmap to be added or [SENSITIVE CONTENT HIDDEN] is able to get it programmed in the backend.

1. For screener portion of the survey, unable to add open response questions. But [SENSITIVE CONTENT HIDDEN]was able to get this programmed in the backend.
2. For screener portion of the survey, unable create multi-select question. But [SENSITIVE CONTENT HIDDEN] was able to get this programmed in the backend.
2. Unable to break participants into different age groups in one study. So I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, [SENSITIVE CONTENT HIDDEN] was able to merge all 3 surveys into one when they were complete.
3. No word cloud or aggregate word usage system from transcript
4. No option to create a metric questionnaire

Avantages

I could easily organize and set up separate tests, and the tagging was very intuitive and helpful. Also customer service was so fast and helpful that I was quickly able to learn the program and use it effectively.

Inconvénients

The dictation was pretty much useless it was so bad, and the analytics on the demographics of the users could definitely be organized better.

Alternatives envisagées 

Pourquoi passer à Userlytics

Avantages

Userlytics offers a diverse and broad panel to a wide audience, from all around the world. This was incredibly valuable for our project, and I could not find in other competitors. I also appreciate that they offer a wide variety of test types. Putting together a test on this site is quite easy, and I love their preview function!

Inconvénients

A little bit tough to edit. Overall great though, better than some of the competitors out there when it comes to this!

Avantages

Userlytics is an incredibly simple and intuitive tool to use. It incorporates a wide variety of metrics and displays them in a way that is accessible and easy to understand. Their video editing function is great for showing highlight reels to clients and colleagues. Their customer service is fantastic. [SENSITIVE CONTENT HIDDEN] is always on hand to personally answer any questions I might have. I highly recommend their product!

Inconvénients

It would be nice if it used screen-in-screen technology so that participants didn't have to click back and forth between the test tab and the website being tested.

Avantages

[SENSITIVE CONTENT HIDDEN] have been so helpful and wonderful during onboarding, using, and running into some bumps. Not only did they complete the tasks I was asking about but explained how to do it myself next time, all at the same time. Here's how AND it's already done for you here! Standing up to clap! Thank you to the entire Userlytics team for making it so easy to test, to use and for having the best support. You are changing the game.

Inconvénients

Would like to be able to pin a question on the side while sliding the other questions. It's hard to scale top to bottom and the questions can get lost. Also putting a star or indicator for when a task/scenerio/metric has a URL link attached.

Avantages

Setting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy. The recording quality was very good. Having the transcript option was also a plus. The dashboard and overall 'wizard' design were easy to understand.

Inconvénients

We are a digital consultancy and we purchase testing credits for each client as needed, so it is difficult to coordinate "using credits" across multiple client projects. In general, the credit system is overly complicated and my #1 pain point.

Avantages

The best thing about userlytics is how it allows you to quickly get qualitative feedback on a prototype. Quick to setup and the results arrive fast.

Inconvénients

There are a lot of features and many are not obvious.

Avantages

Userlytics takes the difficulty out of recruiting for and conducting user testing. The Userlytics team was able to target our client’s desired demographic and work with our moderator script to run with the interview process, allowing our team to focus our time on analyzing and implementing the findings.

Inconvénients

Our client opted to get a report from Userlytics summarizing the findings of the study. Although this report was a great summery of the findings, there was room for it to be more actionable.

Avantages

At a previous company I used usertesting.com and was very familiar with the service. I was able to run a successful user test with no training or walk through as it was easy to use. It was powerful to see the users faces as they did the test and the results of the test were helpful for my team. I thought the preview experience also was better than user testing to experience the test myself. I also found that their support team was extremely responsive when I needed help with my credits.

Inconvénients

There are a few features that I found missing, granted they could be there and I couldn't find them. I would love the ability to be able to randomize what experience users see first. Also, I found the screener flow could be more apparent for the logic for those you want to accept vs. decline.

Avantages

What I liked most about Userlytics was the visual aspect to the testing - having visuals in addition to audio, and text responses, makes the analysis process so much easier and so much richer.

Inconvénients

It can feel a bit clunky at times, and I don't like that I can't pin an annotation to a certain spot in a video ( or at least it's not clear how to.)

Avantages

Wonderful customer service and easy to use website.

Inconvénients

There isn't anything that we're not happy with.

Avantages

I like how easy the platform is to use and to find answers through the data provided via user test

Inconvénients

The thing I like least is I think it should show u products that could also benefit u

Avantages

The customization of the study based on our client's Website UX needs. We chose to work with their team to craft and analyze a custom study. The study validated the site was a positive user experience but also provided invaluable insights and recommendations for actionable improvement areas.

Inconvénients

There was nothing about their software of customer service we didn't like.

Avantages

While they help us with user testing, the best part of this company are their client-facing teams. When you do have any issue / question etc they reply fast and are super friendly. Really great service team.

Inconvénients

They are still young company, so sometimes the testers are not overly professional, and there's some functionality still missing from their site, but I'm sure they'll get there. Until then the CS is helping out.

Avantages

The fast candidate responses, and the very insightful conversations with great candidates.

Inconvénients

The usability clearly needs improvement, sometimes this is even a blocker. But luckily the team is super helpful all day and night to solve all challenges.

Avantages

Very easy to use tool, quick to onboard and set up

Inconvénients

Utilized Professional services - so not really sure