Userlytics

Avantages

We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none.

We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively.

One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.

Inconvénients

We absolutely love it. For our company no cons.

Avantages

The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless.

Inconvénients

No complaints! We've used it for a semester and so far everything has been easy and a good experience.

Avantages

well ther is not much i did like nut i like the website menu

Inconvénients

i did like least that doesn't work for the residence out of the USA

Avantages

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

Inconvénients

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

Alternatives envisagées 

Pourquoi choisir Userlytics 

Pourquoi passer à Userlytics

Avantages

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Inconvénients

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

Alternatives envisagées 

Pourquoi choisir Userlytics 

Logiciel antérieur 

Avantages

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Inconvénients

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

Alternatives envisagées 

Pourquoi passer à Userlytics

Avantages

Simple to set up and use. Easy to share. Quick to gain user feedback

Inconvénients

Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests

Alternatives envisagées 

Pourquoi passer à Userlytics

Avantages

The fact that I can make something on the side

Inconvénients

You barely get tests to qualify for the customer base is low

Avantages

In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One.

Inconvénients

We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve.

Avantages

I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues.

Inconvénients

The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results.

Avantages

Our ability to get user feedback overnight is invaluable to our Agile iterating work model - it allows us to keep the work moving and deliver value to our members as quickly as possible. The customer support we receive is also top-notch!

Inconvénients

Some extra personalization options for the loading screens of the user testing experience would be nice but certainly not needed for getting the most from our user testing with Userlytics.

Avantages

Great features, ability to bring your own testers, easy to use interface.

Inconvénients

I can't think of anything that needs to be improved at this time.

Avantages

The level of customisation of user tests, specifically the ability to link out to multiple prototypes is unique to this platform, and not done well elsewhere. It is also very intuitive and uncomplicated to set up a test, launch it and view the results. The ability to curate, annotate and create highlight reels from video clips is a highly useful, easy to use and timesaving feature.

Inconvénients

In the past, we found that integrations with other participant sourcing platforms not that successful, but we have not tried that recently. I personally have experienced no problems with the studies that I have run.

Avantages

Userlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work.

Inconvénients

A little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition.

Avantages

Building usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for.

Inconvénients

We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose.

Avantages

I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.

Inconvénients

Initially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save.

Avantages

Quality testing pools to be found in all 50 states and international. The transparency to have the user shared their video camera while they share their screen. Video scrubbing by task and annotation are very helpful.

Inconvénients

It is a bit of a manual process to randomize larger, quantitative tests. Would love to see Userlytics automate this features in the future.

Avantages

Userlytics is easy to set-up and get started with. It's cheaper and has been just as effective for our test purposes as usertesting.com.

Inconvénients

This tool will work best if you know how to write user testing tasks and questions before you start using it -- the software won't teach you the best practices, it just gives you a clean framework to implement them. I wish that, like usertesting.com, this tool provided some basic demographic information about the random users when random user testing (range of income bracket, age and gender) so we didn't have to add questions and take up time getting that information from the users.

Avantages

I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.

Inconvénients

When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.

Avantages

The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always quick to respond if we run into any issues or have any questions.

Inconvénients

The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. We've encountered some bugs but the customer service team is quick to respond.

Alternatives envisagées 

Avantages

We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find. Userlytics' customer service deserves the highest rating.

Inconvénients

The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool.

Avantages

Userlytics has all or almost all the features that other expensive, long-time established competitors offer and is more affordable and has dedicated customer support. It's a winner tool and, by using it, we've identified UX problems and found ways to test new solutions. The tool itself works well and is extremely easy to use, the testers are reliable, the tests are done within 2 days, your customer feedback is listened to... Honestly, GREAT.

Inconvénients

Allowing to have more than one project owner would help, but I know for a fact this is being developed.

Avantages

The steps for creating screeners and test scenarios are very easy and self explanatory. I love the fact that there is a capability for moderated testing (haven't tried yet).

Inconvénients

Wish I could have multi-select questions more easily. (I have to ask ops team to help). Also, I usually like to run a test once, see if I need to make adjustment, and then re-launch the same tests with more people. There are some workarounds and it could mess up metrics, but I wish this can be done more easily.

Avantages

- they are constantly improving there product to meet customer and tester needs- It is a legit platform- they alert testers by email and messages when new tests are available

Inconvénients

- testers are selected on first come first serve basis- this can cause the testers to loose then opportunity - Rest all is ok

Avantages

The design setting up the test is really easy to use and it breaks it up in stages well.My Account Manager is great and comes back to me quickly if I have queries.

Inconvénients

- It can take a bit of time for the videos to come back and I have often had to nudge my Account Manager to boost the test and get the results back quicker.- Sometimes I'll require 10 testers to do the same test but I might need 5 to be on desktop and 5 on mobile. I can't split this within the same test and I need to duplicate the test and set up another test. This makes it quite long winded, it would be better if I could set these requirements within the same test set up.