Targetprocess

Avantages

Excellent pricing structure, easy to set up, and implementation/training professional services are first rate. The software is powerful and can handle various different approaches to Agile/Agile Scrum, and comes with pre-built solutions for frameworks like SAFe. Our organization was up and running in little time.

Inconvénients

Some of the more powerful features, such as creation of rules could be more straightforwardly implemented. Some features have a "coding" feel to them that could improve in usability, user-friendliness. The software is sensitive to hierarchical structure of Agile entities, and you have to get this right. The ability to move/transform entities into different levels of the hierarchy could be improved, and sometimes can disconnect entities from the hierarchy, forcing the user to reconnect them manually.

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Avantages

As our organization continues to grow and have more complex needs, Targetprocess can easily handle whatever our needs are and helps us to grow using standardized methods no matter the project. Also, we have many creative people in the tool and it's user friendly for the non-technical types too.

Inconvénients

It's great power can also be a weakness, as getting it setup and configured requires planning offline, team alignment and understanding before moving the workflow to a digital tool like Targetprocess. Having someone who understands Agile and programming is best to get this setup for you as its so customizable it can be intimidating.

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Avantages

- Flexibility of the tool, customization options
- Ability to create any kind of process workflow
- Out of the box Kanban metrics
- Representation of data on views and boards in any kind of form, for different stakeholders
- Visual cards and thier options
- Ability to automate process steps with web hooks and metrics

Inconvénients

- Timeline is not useful
- Interdependencies management is poor
- Reporting engine, options are limited
- Customisation of entity view is not possible
- Access management options is limited
- Lack of capacity/resource management functionality
- Lack of Portfolio management (cost management, portfolio roadmaps, strategic dashboard, what if analysis)

Avantages

* Responsive UI
* Adding many stories at once is easy so doesn't interrupt your flow
* Incredible customer support responsiveness
* Dashboards are 10x better than anything in JIRA
* Reports are built in and very well designed, things you have to buy from 3rd parties in JIRA (if you even can)

Inconvénients

* Roadmapping is harder than it looks, some planning features missing means i can't throw away my gantts just yet but it's getting close
* Search results have way too much white space, can be hard to find exactly what you're looking for - JIRA was better at this
* Difficult to learn the filtering side of things for anything more than basic needs (but their customer support team are amazingly supportive on this, even writing a script for me immediately to address my individual need). Oh, this is meant to be the con section isn't it. ;-)
* Workflows aren't quite as customisable as JIRA, such as setting triggers and custom screens

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Avantages

Tons of good features
Very flexible and powerful

Inconvénients

Expensive for companies in Brazil

As we are a consulting company, there wasn't a good (and cheap) way to add clients to the projects with the ability to add comments to cards without purchasing a license.
In some cases there were more than 10 people involved in the project that would have very small interactions. It would not make sense to purchase licenses for everyone.

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Avantages

At first glance, you can do anything you want with Target Process. It is geared to set up workflows and views the way you want them to perfectly fit your business structure. The more time our team spent in Target Process, the more we realized how it is extremely customizable. Of all of the Project Management tools I have viewed (which is a lot) I have never seen one that would allow you to created as many variations of a project view and related reports as Target Process.

Inconvénients

With all of the customization possible, it is very daunting to get it set up and running. The only reason we did not stick with it long-term is because we had a hard deadline to change project management software, and could not onboard everyone fast enough. Other than that, the only things "missing" are things like bulk edit or moving tasks to a different project. Very minor things.

Avantages

We have found it very clean and simple in the day by day usage, it has powerful reporting functions that helps to keep track of your progression and global performance between multiple projects

Inconvénients

We are missing some functionalities, like the skills matrix tool in order to have a clear view of allocated peoples vs. skills required on a project basis.

Some aspect of the UI can be improved and much polished to be more clean, but we know that its a matter of time.

Avantages

That it helps run the business better and faster and they update the software better then the other software programs

Inconvénients

I think it makes the other software programs look bad because they are not as good as the targetprocess

Avantages

The system is very easy to use and is quite intuitive. Many of our users can easily adopt its methodologies and workflows.

Inconvénients

Connecting to third party tools such as SalesForce and Azure Dev Ops is extremely difficult. There are only 1 or 2 tools and both are terrible.

Avantages

It is a light and simple application for daily use, as it contains a powerful automation process and the elimination of additional components

Inconvénients

If you compare it with some other applications, it will miss several features such as commenting tools and change notifications

Avantages

Besides the flexibility and robustness of the features and functionalities found in the product, Targetprocess has a great support group found when using their "Live Chat". Their Live Chat personnel who respond to our inquiries and issues are extremely responsive and knowledgeable. And the same can be said for their Targetprocess Support team. Many times when we have discovered an issue or had a technical question, their Support team have provide abridged videos and write-ups that demonstrate the how-to's for resolving or leveraging the functionality of the tool.

Inconvénients

What is Targetprocess' strengths is also its' weakness -- its' extensive flexibility / functionality . . . which is overcome over time by using the tool. Sometimes, you are not certain which approach to use when creating a board / view / list, or wanting to use a report, or creating a dashboard, or exporting the content out as a CSV file for Excel manipulation. But as we have worked with the tool, our various departments have developed SME's (aka Subject Matter Experts) to work with their end-users of the product. This has helped significantly for us, and we have monthly TP user community session to discuss-and-share how various groups are using the tool, and providing each other with tips-n-tricks.

Inconvénients

The current version of the helpdesk is weak compared to the rest of the solution - and would be a very valuable addition for both our operation and our clients who we deliver projects and BAU activity for.

Avantages

Targetprocess is an easy to use solution for project management. We used it for development task management and really liked it. It pretty straight forward and easy to customize

Inconvénients

Using the API was a bit tricky when we needed to dynamically update stuff. The documentation and support wasn't at the highest level.

Avantages

For me personally the best thing about TargetProcess is the people behind it. The support is second to none, they respond promptly via email, but usually I use the live chat which is just perfect. Using live chat we have often used the screen sharing facilities and the support person has taken control of our server virtual machine, which I'm more than happy for them to do, I trust them 100%. We've never had a show stopping issue from their system by the way, its very robust and smooth to run, even on a vm.

I also really like the user interface, it looks professional and is easy to use. As a developer myself, I understand how hard it is create something like that, so I am really impressed.

They also have great commenting / following system in place which allows people to be notified of updates on stories that are specific to them.

It's generally a great, stable platform which runs very efficiently on minimal hardware.

Inconvénients

Generally the only thing I have disliked is the learning curve switching from the TP2 interface to TP3. If you are a new user of course, you wont have this issue as you will just be using TP3 interface. The TP3 interface is very good, very flexible and looks awesome, it's just very different from the TP2 interface that I was used to.

Avantages

How powerful it is. I'd say it's not the most visually appealing and user friendly software out there, but the amount of things you can do is just incredible. It's also incredibly customizable.

Inconvénients

It's not necessarily the best for custom support. I know there is a feature that lets you get requests from clients and follow up on those requests, but it's really lacking any depth in my opinion. This is really a great software for software developpers, but I wouldn't say it's ideal for the support team.

Avantages

What I like most about Targetprocess is its ability to be customized. I can use this software to facilitate any kind of workflow. Using it to standardize construction and sales pipelines works just as nicely as managing an agile software workflow.

Inconvénients

As customizeable as this software is, I still want more. I want to be able to rename not just some terminology but ALL of it. I want to remove any and all indications that this tool is meant for software development. I want more capability for the custom fields that are calculated. I want to generate reports that are more graphical and visual. I want the ability to download local backups that can be easily restored.

Avantages

The versatility of making it work for cross functional groups. Also, the agile methodology mixed with the traditional project management views works well.

Inconvénients

There are bugs in the view making. I try to say only show these projects for certain views and it never seems to stay. I would like a more robust project management view. Have unlimited or more ability for object nesting. Also the ability to do better simpler custom field calculations. And determine how you want dependencies to work.

Avantages

From time to time in various companies, I see people desperately try to achieve their goals with a mix of some software and custom home-made utilities/tools. It's the time when just one thought comes to my mind: how easily it could be achieved with the help of Targetprocess...

Inconvénients

The most important problem for me is performance. But this is a consequence of design choice: either you have a dumb and primitive solution, or you have performance problems.

Avantages

Works great for developers, once you figure out its quirks.

Inconvénients

1. Doesn't seem to be design for projects - for example, its difficult to get from a project to a listing of the stories that are assigned to that project.
2. Not particularly intuitive to use.
3. Does not provide any serious functionality to track issues, risks. This functionality appears to be an after-thought.

Avantages

Fast, high customization and easy to create custom boards.

Inconvénients

- query language is often difficult
- arrow on scrolling the board
- burn down

Avantages

It is the most flexible task manager that I've ever seen. It may be used to set up easy and light kanban in one team and rigid and highly documented waterfall in another with TargetProcess.

Inconvénients

It is somewhat distracting when some colleagues have easy workflows and don't need all the great functionality and details.

Avantages

- Easy to use.
- Can map all the tasks and features.
- Can track the day today work with time spend and the remain.

Inconvénients

- This tool is more expensive.
- Some time downtimes occurs without prior inform.
- Is any task deleted by mistakenly cannot be recover.

Avantages

Very flexible, customizable, looks nice. They actively introduce new features based on customer feedback. Really easy to track changes history of an entity, create and see relations between items, plan iterations, etc.

Inconvénients

It was a bit hard to switch from TP2 to TP3. TP2 had all views predefined so you have everything from the box but can't create your custom views. In the modern TP you can create any (!) view you want but it takes time to learn how to do it. Thanks for TP support - it works really well.

Avantages

The best thing is that I can develop my own processes in the tool. I can translate the needs and requirements of my clients exactly. Thus, I can build a IT supporting project management adapted to the company. Sometimes I do not get ahead when programming my user-specific requirements. But the customer support is really fantastic. There is a contact person of TargetProcess has contacted me. This person has processed my problems always directly. Either he can solve the problem directly or he has informed the competent developers about it and the challenge was eliminated in the shortest possible time.

Inconvénients

I find it a pity that the tool is not yet available in German. I personally have no problem with it, but many executive employees who do not speak English are working with this tool. This has already cost some nerves among employees. But it is positive that the employees also learn a bit of English.

Avantages

It covers the overall test management process including the bug management support as well and also the time tracking.

Inconvénients

It cost more and hard to acquire for a small company and the tool is bit complex and hard to learn the process for the new users.