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- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
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Too buggy, but keeps costs down
Overall, I regret choosing Omnisend instead of Klaviyo. It was close, Klaviyo was a bit more expensive but I liked the support option of Omnisend. In the end, I regretted it and after a year we are switching
Avantages
I liked chat was quickly available. It has a lot of features, except reporting they make you pay for proper reporting
Inconvénients
Very buggy -> Doesn't use best practices. For example a long time, when we made a copy of live to staging site (which we have to do regularly for WooCommerce) they would override our URL in our email to our staging site and start sending that out. They claimed to fix it, made me jump through all these hoops to reconnect, and it still broke. So they don't even know how their product works.
You need the 24/7 chat support because there are bugs after bugs. And they demand you keep everything in one long thread so it is very hard to find issues if you need to refer back to them.
Alternatives envisagées
KlaviyoPourquoi choisir Omnisend
MailerLite just broke down too much, once our emails were being marked as spam we moved on.Logiciel antérieur
MailerLitePourquoi passer à Omnisend
A bit cheaper and better support. But now I regret it and we are switching to KlaviyoRéponse de Omnisend
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are sorry to hear that your experience with Omnisend did not meet your expectations. The insights you’ve provided regarding the bugs and challenges you faced are invaluable to us, and we take them seriously as we continue to improve our platform.
We’re glad you found our support team helpful and accessible, but we understand how frustrating recurring technical issues can be. We’d welcome the opportunity to connect with you directly to discuss your experience in more detail and explore how we can make things right. Please don’t hesitate to reach out to our support team at [email protected] or via in-app chat.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
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Poor Customer Service
Avantages
Cheap, average in ease of use like other platforms
Inconvénients
First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only.Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice.They again asked me to wait for tech team's revert.They actually don't look at the problem and intend to solve, but rather give generic advices.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
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Needs Improvement
Avantages
Easy to use, it contains lots of features
Inconvénients
Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen
Catégories connexes
- Logiciels de personnalisation web
- Logiciels CDP (Customer Data Platform)
- Logiciels d'email tracking
- Logiciels de retargeting
- Logiciels de landing pages
- Logiciels de création de formulaires
- Logiciels de marketing automation
- Logiciels de gestion de campagnes
- Logiciels de marketing
- Logiciels d'e-mail commercial
