MaintainX

Avantages

The ease of use on the app to complete daily work orders

Inconvénients

Creating work orders that are (outside) the norm and comlex

Avantages

Ease of use and implementation. Helps ensure a quality service
Serves as training on new technicians

Inconvénients

Does not have decent bearing analytics at this point

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Great customer service. Whenever I needed help with the app or any billing related issues they've been quick to respond and helpful.

Inconvénients

It would have been helpful for us as a property management company to be able to add more client profile information and files.

Avantages

This product has had a huge impact on our production and organization since it's implementation. It's been so easy to use and getting the rest of the team on board with the new system was really easy. I honestly can't imagine ever going back to the old way of using paper work orders. This is such a huge time saver for us and really is key to keeping track of all of our work orders across our different properties. It's great to be able to get all the key information into our techs hands out in the field being able to view photos and details in real time. And from the admin side it's a great being able to see when things are being completed. The asset tracking has been key for keeping track of our water meter readings and keeping up with vehicle maintenance as well. Having so many requestors is a big value as well; it gets our whole team involved with the facilities upkeep and has gone a long way to keeping our properties looking so nice and running smoothly. Oh and I can't forget to mention the team at MaintainX and their technical support. They've been so easy to work. They are always easy to get a hold of and very responsive. Any issues I've had so far have been taken care of either within a few hours or a day at most. It's so nice to get an actual person working at the company helping instead of a generic foriegn call center whos just googling the troubleshooting. They are always friendly and engaged in whatever you're calling about, so a big thanks to them.

Inconvénients

There's really not much I don't like about MaintainX. I guess if I had to pick something it would be that there doesn't seem to be many updates or new features added very often; or at least ones that impact our field or the areas we use it for. I've suggested some features to the team before but haven't seen any really implemented yet. But it's not the end of the world; the current build is still very much optimized for what we use it for.

Avantages

Too much to describe. basically it work the way maintenance workers think. Everything is linked and it makes it easy to build the assets files, store information about the assets, and link it to parts, vendors and contacts.

Inconvénients

There are a few quirks. Sometimes you have to exit the application to see information that you update. And, it would be nice to be able to transfer contact information for other applications directly. Not a deal breaker.

Avantages

It has made everything so much easier. It helps employees remember to do their daily tasks and keep track of bigger projects.

Inconvénients

Scheduling isn't as customizable as I would like.

Avantages

Great features even in the free plan and even better in the premium
Very responsive team
New features constantly being added
Easy to setup and use

Inconvénients

Mobile OTP as only login method
Premium plan not particularly flexible - a middle step between free and premium would be great as it's a large amount of money

Avantages

MaintainX is very easy to use. It helps track all the work we do and we no longer have to keep as many paper records on file.

Inconvénients

We are still learning how to use it but I would like to be able divide out the parts by category.

Avantages

It is extremely easy to use and new hires are able to catch on very quickly.

Inconvénients

I wish we were able to use it as a time tracking app for employees hours for payroll.

Avantages

Very easy to set up and use. Other systems are difficult to setup without help but not MaintainX. They are upgrading new features very often

Inconvénients

Very slow to add pictures on comments, one by one. In general terms not many thing I would like them to change or improve

Avantages

Very user friendly, you can assign jobs to technicians, you can set that technicians only see jobs assigned to them. Separate column for to do and done. You can clearly see which job is in progress. Nice filters. You can prioritize calls.

Inconvénients

There should be another option added for parts on order that way we would know which job we are waiting for parts.

Avantages

It keeps me and my team very organized and on top of every work order.

Inconvénients

Nothing honestly, the app is easy to use and learn and the team is always there to answer questions

Avantages

Everything I need to manage my facility in one simple product

Inconvénients

Some of the features between desktop and mobile app are not consistent

Avantages

I love the support that I get from Maintain X.

Inconvénients

It took me a little while to get the ease of it.

Avantages

I like that I can quickly enter tasks, assign people and most importantly deadlines and priorities.

Inconvénients

I could probably use MORE notifications about outstanding tasks.