MaintainX

Avantages

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Inconvénients

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Avantages

MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities.

Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.

The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.

The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.

Inconvénients

MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

it centralized our CMMS into an electronic system

Inconvénients

complicated, and might not our regulatory requirement

Avantages

The user interface is so easy. Works well on both the computer and cell phone app. Setup was really easy and the initiation team support was very helpful. The software has the ability to make graphs and dashboards very easily. The photo/document upload is super easy. We had very few issues with the transition to the system from our previous work order system.

Inconvénients

We wish that it would notify work order requesters with comments on the status of the work order. It only sends an email with "completed" once done and does not show the comments on the work order to the person who entered it. Unless that person signs into MaintainX as a general user and clicks on the work order they never see what was done. Not sure why it couldn't just send an email back that included the comments since it already sends a "completed" email.

Avantages

Complete fairly easy to learn, its taken some editing and changes but nothing we haven't been able to do on our own

Inconvénients

a bit more complicated to set up than I thought. You need to expedite getting FedRamp approval it would have made this whole process much better

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

SSO is a great security log in option Ease of use in the mobile app.

Inconvénients

I would love to see another location level for areas within a sub location

Avantages

Love how easy it is to create work orders, setting up assets and locations, and creating triggers to make preventive maintenance easy!

Inconvénients

I’ve learned that you can’t add more than 1 photo to a work order through a QR code scan.

Avantages

The communication from start to finish has been superb. The flexibility in the software and the immediate relief it has provided is unbelievable. Very easy to navigate and use, the staff have taken to it very well and it’s definitely going to help scale our business

Inconvénients

Can’t fault it as of yet. I could say price, but that’s just a businessmen trying to save money. That being said, it’s worth every penny

Alternatives envisagées 

Pourquoi passer à MaintainX

Avantages

Very easy to work with and intuitive - allows our teams to ramp up very quickly.

Inconvénients

Nothing to write about at this time. For the short period of time that we have implemented the solution, we haven't experienced any negatives.

Avantages

MaintainX has many tools that meet our requirements in maintenance management.

Inconvénients

MaintainX is little bit hard to explore at the begining.

Avantages

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication.
Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

Inconvénients

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Avantages

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program.

What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

Inconvénients

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Pourquoi passer à MaintainX

Avantages

It is very user friendly. Their support team is incredible.

Inconvénients

Sometime it is not a seamless transition between the desktop version and the mobile app.

Avantages

The implementation team knew exactly what they were doing and took care of every request I threw at them. The process moved very quickly. After implementation the users found the mobile application very easy and has had tons of success.

Inconvénients

Since our business is not large enough for the enterprise option it didnt make sense to go in that direction. I do wish there was more customization ability without having to go to enterprise.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Easy to use, easy to onboard and integrate, exceptional (virtually real time) customer service and query management, versatility of application, making information visible across the organization. We've had an extremely positive product and service experience thus far

Inconvénients

Not a lot missing, perhaps if they could create better step-costing (i.e above 20 users/30 users and so forth) we would roll it out much further into the organization as (say) 20 or 30 users use it all the time but if we we had another 20 or 30 'restricted use' licenses at half the cost we would add this one (the ROI drops at a point when you add more and more licenses for staff that uese it less frequently for narrow uses i.e. part stock control/inventory)

Alternatives envisagées 

Pourquoi choisir MaintainX 

Logiciel antérieur 

Avantages

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Inconvénients

Nothing. it is great software and MaintainX is continuously updating it to make it better.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

It is a very useful tool for coordination of efforts between production, maintenance, and management.

Inconvénients

It could be a little more flexible for me to fix original set up issues I created.

Avantages

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

Inconvénients

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

Avantages

Maintain is very user friendly, and any of our staff at any level have the ability to use the tool. We work across a wide network of facilities, and MX allows us to communicate between our operations staff and customer service staff, so we know exactly the status of individual maintenance works. I particularly find the reporting function useful to share information with the wider team and provides us with the necessary information for our forward planning and will become more important as we move forward to utilise MX as our operating tool. MX assists us with Health and Safety so we can monitor and audit contractors' documentation for each particular piece of work.

Inconvénients

I suppose the only Con is MX is Based in the USA so we are working across different time zones, but the staff at MX have been more than accommodating to work in with us. So not a huge issue.

Avantages

While the program is very extensive and covers a wide range of maintenance issues we require it is at the same time the interface is very easy for our technicians to learn making its integration into our maintenance department quick and easy. The sales team has also worked closely with us helping us choose the right package for our needs which we see growing as our familiarity with the software improves.

Inconvénients

So far we have no complaints, we are still leaning the full scope of the program but are extremely happy at this point of its integration into our operations.

Avantages

MX is an ever changing program and it's constantly getting better. I signed up approx 3 years ago and they have launched feature upgrade after feature upgrade in that time. The system was already awesome when I got it and helped streamline a lot of the things we were struggling to get organized properly, but after three years they have launched so many more updates with features that make it absolutely exceptional.

Inconvénients

I would like to see the ability for me regular staff that aren't on MX to be able to complete a daily check list without quadrupling my price.

Avantages

MaintainX is a very powerful and productive CMMS software. It was not complicated to implement and it has been very comprehensive and easy to use by different levels of the organization

Inconvénients

It has some limitations when export and import data to other organizations or softwares are needed

Avantages

Easy to made procedure and it has conditional process on the procedure.

Inconvénients

It consumes big file storage on cellphones since it was using photo uploads for the work orders to be finished.

Avantages

Maintaining a smooth operational flow often hinges on effective asset management and scheduled maintenance. With MaintainX, both tasks have become significantly easier and more efficient. The platform's intuitive interface simplifies the process of creating and managing scheduled maintenance tasks. Moreover, Maintainx offers robust tracking capabilities for work orders and assets. You can monitor the staus, hsitory and the different types of assets, such as preventitive and reactive work orders. On top of that, implementing all these features could not be any easier, as the software makes it very easy and simple to understand. Lastly, MaintainX offers some of the best customer support you could ever find, as whenever I have needed to contact them for something, I would get a response no later than 5 minutes.

Inconvénients

The only drawback I've encountered is that there are a few additional features that could further enhance the platform. While these are minor and don't detract from the core functionality, their inclusion would MaintainX even more versatile and effective.

Avantages

I love the user-friendly platform and the exceptional customer support from Katie

Inconvénients

The reporting and scheduling area of this platform needs improvement to become more company specific