MaintainX

Avantages

User friendly and very efficient in reporting repairs.

Inconvénients

I cant fault it at all. I have nothing that I do not like about it.

Avantages

All the options I can have, the opportunities of see real time what it’s going on with my machines. The inventory.

Inconvénients

I will love that I can have the ability of take a picture of the QR code that I can make in the app and automatically goes to the app and create the work order. Right now I need to open the app, search for QR code scan, take the picture and then it will open.

Avantages

Able to get work orders to our maintenance staff instantly

Inconvénients

Nothing! Great Product. Use it every day!

Avantages

that it was very easy to navigate and was a huge help to me at work.

Inconvénients

I would definitely say the log on info screen.

Avantages

I like how easy it is to add work order, parts and assets.

Inconvénients

I love that requesters are free it gives people an option to request work when needed. The only thing I wish was included was mabye allow procedures to be done by requesters. Not give them access to change anything but for example. If you had 12 forklift operators then they would be forklift requesters and have one form on their app the would be a daily forklift checklist. Only thing they can do is request work on their forklift and fill out the daily checklist that would come to me.

Avantages

Ease of use, being all over our County it enables me to assign work orders on the fly

Inconvénients

Nothing, there is literally nothing I don't like about it

Avantages

Easy to use, and setup. Both desktop and mobile work extremely well and are easy to pick up. The MaintainX integration team and customer support are helpful and responsive which makes the switch to MaintainX a no brainer.

Inconvénients

A lot of maintenance tracking is driven by industry specific regulations which usually incorporates software validation as part of the qualification process for using an electronic system. Therefore, some more features geared towards role/user administration and customization, audit trail, metadata tracking, etc.

Avantages

Pretty self explanatory.easy documentation

Inconvénients

I feel that I didn't dislike anything about this app.its guick easy and self expainable

Avantages

Ease of use. Great customer service. Easy to navigate, teach to employees and easy to maintain.

Inconvénients

Not being able to set up locations without sending to MaintainX Rep first for it to be functional.
No options for different time zone settings

Avantages

Attentive customer care.Ease of processing work orders.Time and cost tracking.Scheduling repeating and preventative work orders.Constantly updating features and taking feedback from customers.

Inconvénients

Not many cons with the system. Sometimes it can be frustrating to not be able to search under a specific category, but once you get used to using the filters it becomes easier to find everything you need.

Alternatives envisagées 

Pourquoi choisir MaintainX 

Pourquoi passer à MaintainX

Avantages

Being able to see all actions regarding work performed.

Inconvénients

Trouble getting into initial Portal. Still can not see one of our Vendors.

Avantages

Provides one platform to store all maintenance related information on our assets

Inconvénients

Nothing really. The hardest part was getting the team used to using a new platform.

Avantages

it is easy to input inquiries and chat with other members in your group

Inconvénients

you only get a maximum of photos you can add

Avantages

A really easy to use platform that provides comprehensive planned maintenance scheduling and analytics for any environment or industry.

Inconvénients

I would like to see the advanced analytics feature provided as part of the standard price package.

Avantages

I enjoy being able to set up procedures and assign them to repeating work orders. This makes completing preventative maintenances so much easier.

Inconvénients

There are some improvements that can be made to improve the usability for our company in particular. For example, we have many machine operators that perform daily checks and it would be extremely useful for a basic user to be able to fulfill assigned work orders/procedures.

Avantages

Our company has used MaintainX for about a year. We used to have a paper process for all work orders. Our entire staff here has this access at there finger tips. Its a very good tool to have for many issues on our farm. We use it for creating orders on our equipment, trucks, broken items around the farm. We use it for our daily day in and out. Great Program!

Inconvénients

Nothing we don't like about the program. We would like to learn more and use it to the fullest of our advantage.

Avantages

the ability to have the field reports digitalized and in real time, as well as immediate customer acceptance. Another of the things that we have been able to implement has been a Net Promoter Score (NPS) survey.

Inconvénients

I would add the option of geolocation when starting work orders.

Avantages

Very user friendly and keeps you organized into day to day workflow

Inconvénients

Haven’t found anything yet about it that I didn’t like

Avantages

new to me at this point, excited to learn this program

Inconvénients

There has not been enough time to find any issues.

Avantages

It’s very user friendly, easy to navigate the app.

Inconvénients

I wish I had known about the system sooner.

Avantages

*great customer service
*asset tracking
*pricing

Inconvénients

there hasn't been anything yet that I haven't liked

Avantages

The customer service is amazing and ready to spring into action to help out. They are very helpful and act like they care. Very pleased with the interaction for sure!!

Inconvénients

The only thing that I feel could be more helpful would maybe be a video of how to use it or what does what. I think I found out about some useful things by speaking to the rep but all in all I don't have much to complain about.

Avantages

the simplicity of the app makes it easy to navigate through the day-to-day operations

Inconvénients

not much to dislike, however it is a little slow on ios apps

Avantages

Work order can be done in less than a minute, very user friendly.

Inconvénients

The process of getting started on maintain x

Avantages

Very in depth program. We have found it easy to engage with.

Inconvénients

We'll get back on that if we find anything.

Avantages

I love how you can use it on desk to or phone app.

Inconvénients

I do not have nothing negative to say about the company.

Avantages

usability is great, dashboards are good and the support is helpful. very user friendly and intuitive

Inconvénients

would be nice if there was the ability to add folders for PMs. for example we have several Press machines, names P1, P2, etc. and would be good to have folders to help keep things organized

Avantages

Simplicity of use and was easy to set up.

Inconvénients

Nothing actually. Everything I saw was easy to use and set up.

Avantages

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Inconvénients

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Avantages

establishing an automatic system beside the outlook file i was using

Inconvénients

easy to use, able to add pictures to the assets

Avantages

The ease of use for myself the administrator and how simple it is for the technicians to use.

Inconvénients

Sometimes the view of what is completed and what is open on the home page is not the easiest to filter for a quick view and the PO's only allow for USD and no other currency which is hard when we do a ton of overseas purchasing of machine parts.

Avantages

User friendly, great tool for customer vendor communication

Inconvénients

Learning curve is always the downfall but once you figure it out, you are good to go

Avantages

This product has had a huge impact on our production and organization since it's implementation. It's been so easy to use and getting the rest of the team on board with the new system was really easy. I honestly can't imagine ever going back to the old way of using paper work orders. This is such a huge time saver for us and really is key to keeping track of all of our work orders across our different properties. It's great to be able to get all the key information into our techs hands out in the field being able to view photos and details in real time. And from the admin side it's a great being able to see when things are being completed. The asset tracking has been key for keeping track of our water meter readings and keeping up with vehicle maintenance as well. Having so many requestors is a big value as well; it gets our whole team involved with the facilities upkeep and has gone a long way to keeping our properties looking so nice and running smoothly. Oh and I can't forget to mention the team at MaintainX and their technical support. They've been so easy to work. They are always easy to get a hold of and very responsive. Any issues I've had so far have been taken care of either within a few hours or a day at most. It's so nice to get an actual person working at the company helping instead of a generic foriegn call center whos just googling the troubleshooting. They are always friendly and engaged in whatever you're calling about, so a big thanks to them.

Inconvénients

There's really not much I don't like about MaintainX. I guess if I had to pick something it would be that there doesn't seem to be many updates or new features added very often; or at least ones that impact our field or the areas we use it for. I've suggested some features to the team before but haven't seen any really implemented yet. But it's not the end of the world; the current build is still very much optimized for what we use it for.

Avantages

User friendly and accessible, Easy to manage and customice to your needs.

Inconvénients

Would be great to be able to create a part list categories, for example, machine no 1 - machine no 2 etc :)

Avantages

Being able to have all the machines I maintain in one spot. Easy to use, great customer service!

Inconvénients

I have not found anything to dislike yet.

Avantages

User friendly, phone and Tablet compatible, frequent videos, support and the list goes on.

Inconvénients

In over 2 years of being on MaintainX daily, I cannot think of 1 aspect that I dislike about this software.

Avantages

The onboarding team was very responsive.

Inconvénients

I have not encountered an issue with the platform yet.

Avantages

Easy to use & navigate. Really helps streamline issues and resolve them. Takes very little time to create a work order to get jobs done.

Inconvénients

So far so good. No cons to report as of now.

Avantages

App based. Anyone with a phone can use this program. Very modern, sleek design. Ease of use really drives participation in the program.

Inconvénients

We haven’t done a very deep dive into the software, so there is some uncertainty of how this might integrate into other software we’re using.

Avantages

Real time updates and status tracking aloows us to prioritize or jobs quickly and keep a running inventory for rooms at the hotel

Inconvénients

Dont have much to complain about, maybe adding a dark mode so when using it in guest rooms it isnt blinding in the early am or later pm hours

Avantages

This CMMS is very user-friendly and works very well with all of our equipment.

Inconvénients

It works very well as it is. There is nothing I can think of that needs to be added at this time.

Avantages

I like that it is very easy and quick. It can be done in a rush situation

Inconvénients

There is some activity that can't be done from phone I think it will be better if everything can be done from the app and desktop

Avantages

So far this software has met all our needs.

Inconvénients

So far, I can't point out anything. MaintaniX has met all our requirements.

Avantages

The simplistic and quick user interface, allows anyone with a smartphone to quickly enter or close work orders.

Inconvénients

In the inventory tracking section it can take some time to enter new items in the app. A few less clicks would be great.

Avantages

Easy to use, reasonably priced, friendly customer service.

Inconvénients

Need to dial in the status change and comment messaging between administrators and users.

Avantages

All info in one spot and easily accessed to make data management and comparisons easy

Inconvénients

At this point in time, I have very little negative feedback

Avantages

I like MaintainX for its ease of use, customization options, real-time communication, asset management, mobile accessibility, analytics, and integration capabilities, which collectively enhance productivity and efficiency in maintenance operations.

Inconvénients

I've identified some missing features that would be beneficial for my use. One aspect I find inconvenient is the need to download or export a work order to print it. Additionally, I wish for the capability to mass print work orders without the necessity of opening each one individually. Moreover, I believe integrating a GPS feature within the app would be advantageous, especially for identifying maintenance repair areas when there's no specific address available.

Avantages

This has kept me organized when I first started as the maintenance supervisor.

Inconvénients

I believe that there should be a little more ease of use for requesters.

Alternatives envisagées 

Avantages

In depth maintenance and asset management

Inconvénients

The user portal isn't very user friendly

Avantages

Scheduling and parts management are the two most important features, QR codes for equipment and parts and mobile app for users to manage maintenance is also crucial.

Inconvénients

Only con so far is the inability to inventory the same part in multiple locations. I would like to see a feature where I can see how many of part X I have in each of my plants locations.