Accelevents

Avantages

Ease of platform use. Live chat and support.

Inconvénients

Analytics - They are completely limited and no easy to get the actual information that has value.

Integrations - There no integrations to Salesforce and Hubspot are minimal with the necessary tracking requirements not possible to pass through.

Registration Source Tracking - There is none if you have host your event on your own landing page. You cannot track where a registration comes from i.e. social media, direct, etc.

Does not support events streamed in multiple time zones in any efficient and organized way

Avantages

Our sponsors and exhibitors love that lead scanning is built into Accelevents so that they don't have to pay several hundred dollars to use a lead scanner. For virtual events, Accelevents provides robust features and capabilities so that attendees have a seamless experience. I love the green room feature and all of the features that moderators can use to help manage questions and virtual attendees. I have not used the built-in email functionality (we rely on Emma instead) however, I plan to use it in the future because it seems like a more elegant way to connect with our attendees.

I also like the various embed and integration options available for the event landing page and virtual event hub. One of our events serves Higher Ed Technology Professionals and seamless web experience is important for reinforcing trust and ensuring attendees are confident that they're purchasing tickets for a real event and not a scam.

We have run into issues, both end user errors and bugs, but the Customer Success team has been a huge resource for us. They respond quickly, go above and beyond to solve our problems, and always try to help us learn how to use Accelevents better. They are keen to follow-up on outstanding support requests and coordinate closely with the product development team to ensure we always have a positive experience.

The Customer Success team has played a major role in our continued use of Accelevents as the company and product mature. [sensitive content hidden] has been a pleasure to work with and always takes great care of us, going above and beyond in more ways than one. . [sensitive content hidden] have also been great. I rarely wait longer than 60sec to receive a chat response from the Customer Success team which is not always the case with other products.

Inconvénients

I'd like to see improvements regarding customizing the event hub and landing page to better meet accessibility requirements. As a state funded organization, accessibility is a major priority for us and currently there are some accessibility challenges with the product's UI/UX and functionality.

There has been a continued challenge with using the built in name badge functionality. When printing badges, if you print or download badge files using a PC the art quality drops significantly, causing the badges to print blurry. This issue doesn't exist when using a Mac. The customer success team did a tremendous job helping us find a work around for a recent event, but I would like to see this improved because the badge creator is a major reason why we use Accelevents.

In addition, I've found the dashboard and analytics aren't always accurate. Whether it's end user error on our part or something that is prioritized for later on in the product roadmap, I'm unsure. I am able to get all of the data I need by doing manual registration data downloads and importing the data into excel. However, I'd like to be able to confidently trust the data presented in the built-in dashboard and analytics feature.

Alternatives envisagées 

Pourquoi passer à Accelevents

Avantages

The product dashboard easy very intuitive and easy to navigate through.

Inconvénients

The product is generally good no complaints.

Avantages

Accelerants makes managing a nonprofit simple! It stream lines our work and is easy to navigate.

Inconvénients

I have no complaints currently about Accelevents.

Avantages

We picked Accelevents for the video chat function as our event had a heavy emphasis on networking. It worked wonderfully for what we needed.

Inconvénients

Having to set up Sponsors and Exhibitors separately - all of our Sponsors were Exhibitors as well, tho I understand the reasoning for this.

Avantages

The customer service at Accelevents is superb. I have work with many systems/platforms and by far this is the best customer service and response time I have ever experienced.

Inconvénients

4-day event limitation. Some of our events span more than 4 days.

Avantages

Easy to use, robust, amazing support, powerful hardware implications for onsite badge printing, friendly team of professionals.

Inconvénients

I truly say enough good about the Accelevents product, other than I wish I would have found them sooner.

Avantages

Super user friendly
Excellent Customer Service
Many 'a la carte' features for NP various needs (auction, ticketing, etc.)
Only pay for what you need
Very cost effective for our small NP with little money to spend
Phenomenal customer service
No app needed for auction bidding

Inconvénients

Wish we could group text all guests at event via software

Avantages

The user interface, for the most part, was very quick to learn. A lot of the features were very intuitive, such as the way the Agenda works, how transitioning between Main Stage sessions happened, and how easy it was to network with other attendees. The ability to have statistical data on specific sessions with the Analysis tab was also very useful as it allowed us to make some on-the-fly decisions to try to maximize attendee engagement.

Inconvénients

There are some features that are less intuitive than we would have liked, such as the lack of ability for the moderator of a session to mute other speakers, the strict pixel requirements for photos and logos, and how the Zoom integration didn't go as smoothly as we had hoped.

Avantages

Quick response from Support team, easy of use in deployment and management.

Inconvénients

Not much integration with other apps. Lacking in captioning support, unable to modify the gamification points

Avantages

I really liked how easy it is to add speakers and sessions. The customer service is very strong.

Inconvénients

It is challenging to prep the speakers prior to the event since we have so many of them.

Avantages

Intuitive and user friendly; beautiful, clean design, extremely cost-effective for our small non-profit; and, hands-down, the best, most responsive customer service we've ever experienced.

Inconvénients

We have nothing negative to say about the software or the support. We were so happy with the platform and the people behind it that we will use again, and will recommend to others.

Avantages

The Accelevents back end has an easy to use interface, first-rate customer support--- no matter what time of day ( or night ) I reached out, someone answered me within 5 minutes. DO THEY EVER SLEEP? The result is a gorgeous inviting display of auction items!

Inconvénients

It would be nice to add more than one photo to each item-- maybe you already have that option-- I will have to look into this further.

Avantages

The platform was user friendly and easy to navigate for all attendees and users.

Inconvénients

I did not have software experience. There was a small learning curve.

Avantages

I can not say it too many time and I can say it in many different ways, Accelevents has been the easiest platform to maneuver, get to know and easy to deploy.

Inconvénients

I think I was in the middle of an update time, there were lots of changes made, but it still was easy.

Avantages

For our weekly gaming event, this product and service was perfect for our needs! The customer service was outstanding and they answered every question we had and even looked into improvements in a very timely manner!

Inconvénients

No real Cons, like with everything new it just takes a bit to navigate.

Avantages

Affordability
Ease of use
Responsiveness

Avantages

Agenda management and live chat support.

Inconvénients

Process of registering, joining sessions, production side.

Avantages

I really like the 24/7 support. When running an auction it's nice to know that the guys are there to help you out whenever needed. I also like how cheap it is. Instead of spending thousands, I spent a certain amount to make my auction successful and fund needed. That is a steal!!!

Inconvénients

I think that they need to add a live auction feature to the platform, but they said they are working on it.