Cvent Event Management

Avantages

Cette solution est connu sur le marché américain et sans doute pensé pour ce marché uniquement.

Inconvénients

L'interface de gestion est completement à revoir. Elle est daté et anti pratique. La gestion multi langue est tres mal supporté. Effectuer une mise en page et tester le résultat vous demandera plus que du temps...

Avantages

Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience. We have been using Cvent for over 5 years and there are always new developments and upgrades being added. There's a huge community of users who also help each other and submit request for new ideas. Cvent is always listening to us and adding new features that enhance our events.

Inconvénients

In the beginning it was a little tricky setting up events. After using it for a few events though, it is now much easier to set up.

Alternatives envisagées 

Pourquoi passer à Cvent Event Management

Avantages

It's got a TON of flexibility that will fit just about every use case. The pricing is really good compared to a lot of other platforms.

Inconvénients

Sometimes you have to do workarounds for things that should just be normal features, such as adding images to the session descriptions.

Alternatives envisagées 

Pourquoi passer à Cvent Event Management

Avantages

The outcome was great and attendees loved it. The look was good and it captured the info we needed to capture.

Inconvénients

Incredibly time intensive
Not as user friendly as expected
Very poor descriptions of what is included and what is not
for such high tech the payments and invoices were super difficult. They do not simply give you a link for payment. You must contact them and wait for delays to respond to get a payment link and you have to do the same for every payment.
Help sessions were not as described during the sales. Bottom line is that it works well if you want to pay Cvent to do the entire set up. Otherwise be prepared to spend a great deal of time learning and setting up

Avantages

When I used it I loved it. It was so easy to run conferences and workshop with CVENT.

Inconvénients

I don't really have any cons. The con for me is that my university has its own system and would not allow me to use Cvent any longer.

Avantages

CVENT has a lot of capabilities that other platforms do not such as the ability to link questions, have sub questions and do conditional settings. The customer support is great and has always been able to find a solution to my issues.

Inconvénients

There are often many areas you have to modify for a single final action. For example, for an event to be live, you have to have the event live, the registration active AND the admission types active. Some of the design features are very limited and modifying things like images can be very challenging. We often have repeat business and are finding that when we copy an event, there are a lot of hidden settings that get copied over and can make the new copy a bit messy.

Alternatives envisagées 

Pourquoi passer à Cvent Event Management

Avantages

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Inconvénients

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

Avantages

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Inconvénients

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Avantages

Property search capability. Makes life so much better!

Inconvénients

Reporting templates. Need a more descriptive naming to know which report to pick.

Avantages

Their Customer Service product knowledge.

Inconvénients

It can be difficult to search through the vast Knowledge Base

Avantages

User-friendly and customizable. Also the customer support.

Inconvénients

n/a I haven't had any issues that would cause me to write any cons.

Avantages

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

Inconvénients

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

Avantages

The Cvent Event Management Platform is so easy to use! The team at Cvent sets you up for success, training you and your team to build your own registration systems and event emails. This allows you to have full, customizable control of the product and create a seamless and branded experience for your users.

Inconvénients

The cost is a bit higher than some other platforms, particularly if you only have limited use for the system.

Avantages

As an administrator focused on Cvent reporting, the access to most elements of meetings is made easy with the report templates in the system. In most cases, you can mix and match different data points within a report rather than run multiple reports and append data. Any time data manipulation is involved the integrity of the data can be compromised. The ability to set some parameters prior to running the report, incorporating filters, and easily move columns makes the reporting aspect user friendly. The ability to publish reports to Access Portal also allows on-demand reporting by non Cvent-licensed users without having to ask someone else to run the report.

Inconvénients

Some data is not accessible from the client interface of Cvent reports, such as Peak Nights as entered in the meeting request form. I also wish more data was available within the report templates in the Admin Reporting module, such as Meeting ID in the Meetings Management Notification Delivery Report. Overall it's a great product and we have a fantastic support team available to help as needed.

Avantages

EVERYTHING. I absolutely love this system. Easy to use, easy to learn, everything needed for an event is in one place.

Inconvénients

Need more training and improvements on abstract manager. Need a way to score the submission by a reviewer.

Avantages

The Cvent Event Management platform is a one-stop shop. I can accomplish everything I need, from sourcing, budgets, to attendee registration/experience.

Inconvénients

Cvent tends to acquire other platforms instead of building within, this can cause glitches and bugs.

Avantages

It's a one stop shop for all things- from travel to the event, to lodging, to app management, to session tracking.

Inconvénients

there are frequent changes and integrations that sometimes need creative workarounds.

Avantages

Cvent can be as robust or as simple as you would like it. I have used it to create multi-day, multi-session events or a simple one hour webinar. It has enough features to easily handle everything.

Inconvénients

Oftentimes, I have trouble with the minor details, like making sure I click the sync to HubSpot button when launching an event or remembering where I need to go to update the calendar description when someone clicks the 'add to calendar' button.

Avantages

I only used it for registration site building for the most part, but I know you can do many things with Cvent - they have a lot of tools under their umbrella that all integrate with one another.

Inconvénients

The registration site building is not super customizable. I've used many platforms for this and this is my least favorite. The customer service is sometimes slow to respond, or just doesn't in some scenarios, and they don't cover everything - you can connect with someone and then they say they can't help you and send you to someone else.

Avantages

Cvent Event Management works with you from the start to the end of your event, allowing you to have a good working picture of even the largest-scale events.
The ease of use of Cvent features makes it a stress-free tool, which I know I can rely upon through my work.

Inconvénients

Some of the features have become a little outdated, however Cvent is constantly working to update features, and they really listen to their customers about what is important to them.

Avantages

Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications.

Inconvénients

We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress.

Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent.

Avantages

It is a great tool for the overall event management process

Inconvénients

Some of the email functions are very limited. Once you select an audience for an email you cannot update it

Avantages

Comprehensive platform that allows you to work within multiple avenues and cater the needs to exactly what you are working on. Easy to use. Great help desk and support.

Inconvénients

Can be sometimes difficult to figure out more intimate details.

Avantages

The platform is easy to use for the smallest or largest of events. You can capture all of the information needed to have a successful event.

Inconvénients

It can be difficult to understand the language being used often researching features to better understand the set-up. The language isn't as intuitive as I would like.

Avantages

Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard reports built into the system, but you can also create custom reports). Being able to provide stakeholders with a link to run reports on-demand saves a lot of time on the planner's end. The event website is easy to edit and keeps attendees up-to-date with information (thereby cutting down on calls and emails with questions). Emails can be set up to be sent out automatically upon certain parameters being met.

Inconvénients

Cost is a bit higher than other event management platforms, but tends to have very few glitches (if any) and provides excellent management of events from a couple of people to thousands. I have worked with other platforms that could not handle large groups without crashing, so the consistency in performance is a comfort. Oftentimes, you'll find the cost of the platform is offset by time savings.