En savoir plus sur Carbonite

Carbonite est un logiciel cloud de sauvegarde et de récupération qui fournit des solutions de protection des données et de conformité de bout en bout. S'adressant principalement aux particuliers, aux petites, moyennes et grandes entreprises, il permet aux utilisateurs d'automatiser la sauvegarde sur le cloud des applications, des vidéos, des documents et d'autres données cruciales, qui sont souvent stockées sur des systèmes sur site. Les principales fonctionnalités de Carbonite incluent le stockage illimité dans le cloud, le partage et l'accès à distance, la sauvegarde dans le cloud, la récupération par coursier, la sauvegarde hybride, la personnalisation des politiques de sauvegarde et la sauvegarde en image miroir, vidéo et de disque dur. De plus, il permet aux utilisateurs Windows de revenir à une version précédente du système d'exploitation en cas de suppression/perte de données. Carbonite stocke les données dans un environnement contrôlé avec des générateurs de sauvegarde 24 h/24, ce qui garantit que des services de sauvegarde cloud rationalisés et sécurisés sont fournis aux entreprises. La plateforme est disponible sur la base d'un abonnement mensuel et propose un support client sept jours sur sept.
Carbonite Logiciel - 1
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Carbonite Logiciel - 4
Vidéo de Carbonite
Carbonite Logiciel - 1 - aperçu
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Carbonite Logiciel - 3 - aperçu
Carbonite Logiciel - 4 - aperçu

Carbonite - Prix

Carbonite n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Carbonite est disponible à partir de 4,92 $US/mois.

À partir de :
4,92 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Parcourir les avis sur Carbonite

173 avis sur 173
Classer par :
Andrew
Andrew Afficher plus d'informations
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 10/11/2019

Makes for very easy regualr backups

Very good. We trialled a few different options but this was the best one.

Avantages

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Inconvénients

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Alternatives envisagées 

Acronis Cyber Backup

Pourquoi passer à Carbonite

Better pricing and much better support responsiveness.
Sunaina
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/03/2025

Good software for data protection!

Overall I think it's a good software that I especially liked because as our organization is growing nationally, it grows with us.

Avantages

It was helpful for when system glitches or internet outages occur to assist with data recovery.

Inconvénients

The keep having an increase in price and have gotten no new features.

Alternatives envisagées 

CrashPlan

Pourquoi choisir Carbonite 

I just felt like Carbonite was miore expensive but offered me more features.

Logiciel antérieur 

CrashPlan

Pourquoi passer à Carbonite

Software features aligned more with our management needs.
Donnie
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
3
Support client
1

1
Publié le 26/08/2024

Avoid like the plauge

The transfer speed is absurd and caused me a lot of embarrassment. I had a client have an 8tb array fail. This took over 2 weeks to completely recovery via carbonite. They have a 1gb/s fiber connection.

Avantages

There's not much. They market heavily, so customers recognize and trust the name, though I do believe that they shouldn't.

Inconvénients

The service portal is abysmal, slow, and barely functional. The customer support is terrible. Transfer speed is terrible and the app crashes frequently

Scott
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/03/2025

Carbonite backs us up

Carbonite has been a great application for backing up computers. We started with mostly desktops and have transitioned to mostly mobile computers without issue.

Avantages

Provides seemless backup for team of computers

Inconvénients

It is based on amount of storage and we continually have to adjust our plan.

Tony
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
3

4
Publié le 01/04/2024

Carbonite Functions Very Well For File Level Backups!

Overall the product has worked very well for us.

Avantages

Easy to setup and use for file backups and recovery.

Inconvénients

Sometimes support is less than we expect in terms of helpfulness.

Randy
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/12/2021

Carbonite - Great solutiuon for protection!

Awesome. I ave had to use the backups to recover failed drives, and ransomed disks.

Avantages

The software is easy to setup. It allows the individual to set up different backups. Incremental (daily), full (weekly or daily). Support is great and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware.

Inconvénients

By default it selects the folders for you. This is OK, but not all folders need backed up. It is easy to unselect the folders.

Réponse de OpenText

Thanks for leaving us some detailed and positive feedback! We appreciate you taking the time to be descriptive and honest!

Répondu le 06/01/2022
Sarah
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
0

4
Publié le 26/12/2021

Great for Baking Up Data

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Avantages

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive.

Pros:

I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged.

I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive.

You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others.

Inconvénients

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous.

I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Réponse de OpenText

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Répondu le 06/01/2022
Lori
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/11/2022

I've Tried Others But Came Back To Carbonite

Overall, you get what you pay for with data backup. I quit Carbonite for a couple of years and struggled. I finally came back to them this last year and felt such relief when I implemented the program.

Avantages

Carbonite is easy to implement. I don't have to worry about it keeping my data safe with the automatic backups.

Inconvénients

It's a little more expensive than some of the others.

Darell Afficher plus d'informations
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/08/2020

Carbonite is a Valuable Tool

I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it.

Avantages

I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use.

Inconvénients

The pricing is a little expensive but it is a Great Product

Alternatives envisagées 

Acronis Cyber Backup

Pourquoi passer à Carbonite

After reading the reviews of Carbonite it was customer after customer satisfaction.
Sean
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/11/2024

Fantastic backup products

Great service, support, and very easy to deploy

Avantages

Fantastic for cost effective server/endpoint/365 backups

Inconvénients

Can be pricy when you have lots of storage on office 365

Catherine
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/03/2024

Reasonably priced seamless back up

Avantages

Easy to use and reliable. Bought it for work and then got it for my home computers as well

Inconvénients

Recovering one or two files at a time was not intuitive and took a bit of time to sort out.

Cindy
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/11/2021

Carbonite

If a document was accidently deleted, you could go into your account online and retrieve it for a short period of time.

Avantages

Once you have it installed on your computer/laptop, you don't have to worry about it, the back up is automatic. Besides my work computer, I have also purchased it for my personal computer because it is so convenient, the auto backup and the availability of your files from anywhere.

Inconvénients

So far our company has been very happy with this safety net.

Réponse de OpenText

Thanks so much for leaving us a review! I'm glad you're feeling safer since using Carbonite!

Répondu le 22/11/2021
Tim
Tim Afficher plus d'informations
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1
Publié le 18/01/2023

After being a customer for 15 years, service fails constantly - ultimately a waste of time and...

After being a customer for fifteen years, I am thoroughly disappointed with Carbonite's product and their complete unwillingness to refund anything for the time my PC spent not being backed up last year.

Avantages

It backs up my files some of the time. It's relatively easy to get your files back, the files it actually backs up.

Inconvénients

* It rarely backs up my files. The backup is usually more than 60 days old.* Service fails constantly* A tool that is supposed to save me time and money is now costing me hours and hours of troubleshooting and support calls

Antonio
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 25/01/2022

Peace of mind for all your files...

Overall experience has been great. Peace of mind with your data is a great thing!

Avantages

The peace of mind knowing that all your critical files have been backed up in the Carbonite Cloud. With the amount of digital files one stores over time, it is critical to know that they are safe and in one location.

Inconvénients

The only drag is the amount of time it takes to get all your data back.

Réponse de OpenText

Hey there Antonio - Thanks so much for leaving us a review! I'm glad that your switch to Carbonite has given you some peace of mind that your files are safe and ready to be retrieved if anything bad happens!

Répondu le 08/02/2022
Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 24/10/2019

Great product for all kinds of backups

Overall it continues to be a great experience. Support has been great. its saved my clients bacon a number of times when it comes to local restores. highly recommend

Avantages

Ease of setup, ease of use. backup types and styles, and the ability to customize. Solid interface. Customer service and support.

Inconvénients

When they updated to version 6, they changed the software interface quiet a bit, it feels restricted in terms of the ability to administer tasks. I much prefer that older classic look and feel for those of us who know their way about backup software. Price point is a little high, especially for small offices who only have 2-3 servers vs bigger clients who could have 6-10 or more.

Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 05/02/2019

Best cloud backup

Avantages

I love Carbonite for backing up my files on my computer. The thing I love best about it is that I literally don't have to do anything. My files are backed up every day on their own. The files are also accessible from any computer if you sign into your account.

Inconvénients

Only drawback I would say is that sometimes it takes a little while for the files to download onto the cloud.

Felicia
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 08/02/2020

Great Customer Support

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems. It's as simple as that. They are so respectful to my team when there are issues and they have taught us how to do simple problem solving checks that can solve the problem! We are very happy with Carbonite.

Avantages

We use Carbonite as our backup program for our computer system. On occasion when our computers update it will change settings on the computer. Carbonite has the ability to let you know via email if it backed up successfully or not. This way we can catch a problem as soon as it arises.

Inconvénients

On occasion there are issues with the computers backing up because of new computer updates. This is solved by alerting us via email when our server does not backup properly.

Sue
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
0

5
Publié le 22/07/2021

Used for years without a problem

Carbonite was a fairly reliable product. Sometimes it had glitches which required that I had to uninstall and reinstall product to get it working again.

Avantages

I felt safe having Carbonite in place to securely backup my data on a daily basis.

Inconvénients

I did not like not having the ability to file share. The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was transferring data.

Réponse de OpenText

Thanks for leaving us a review and some productive feedback!

Répondu le 22/11/2021
Jacob
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
3
Support client
1

1
Publié le 15/08/2017

100% back up... but not for your videos...

Backed up most of my files, but not my videos.

Avantages

Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review.

Inconvénients

They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day!

Monique
  • Secteur d'activité : Relations gouvernementales
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
4

5
Publié le 31/12/2019

Worth the Money

Carbonite is definitely worth the money. Yes, it may be a little pricey; however, the cost is relative if you ever need to recover information/data from several PCs.

Avantages

We use Carbonite in our office and it is a great program to have. The software runs in the background and doesn't slow your computer down. I also appreciate the friendly reminders of when we're either running out of space or didn't backup a computer during the week.

Inconvénients

Make sure each machine has a specific profile name because the system will get confused. Also, please don't attempt to duplicate machine names (i.e. if your computer is completing an IT replacement) as this also confusing the system.

Kim
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/10/2020

Excellent Back-up Software

We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. We back up all our PC and our NAS continuously.

Avantages

Carbonite is easy to set up on each machine. We can select what we want backed up. Restore can be done in a couple ways.

Inconvénients

Occasionally it will give you a message that something is not being backed up and 99% of the time if you check you will find it was being backed up anyway. Just little glitches like that.

Guy
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
4
Support client
3

4
Publié le 24/07/2021

Backup software

Avantages

High value for money. Great back up schedule. Ease to restore files.

Inconvénients

Challenge to remove backed up files you delete from machine. Some times too many files are restored.

Réponse de OpenText

Hey there - Thanks so much for leaving us some feedback! Have you tried working with our support team regarding the challenges you're facing to remove backed up files?

Répondu le 22/11/2021
Utilisateur vérifié Afficher plus d'informations
  • Secteur d'activité : Banque
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 15/02/2019

Perfect backup software!

Avantages

The tool does exactly what you need it to do - back up your hard drive to the cloud with ease!

Inconvénients

None - software is fantastic and has saved me once during a hard drive failure!

Lee
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1
Publié le 23/03/2019

I can get support to help me

it a saturday so i asume the level 3 tech are not working and no one can hepl me reinstall the sofware...so right now my last back up was 10/31/18 and its 3/23/19 ...ouch

Avantages

that it backs up my files on my computer?

Inconvénients

its does not work, the software stops working and does not back up my computer. the last time it backed up my computer was Oct 31 and it March 23. so I call support spend an hour trying to get them to reinstall the software. and the said i need a level 3 tech to do so. so they are going to call me back in the mean time the software is off line right now ... this is crazy.

Travis
Travis Afficher plus d'informations
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis Afficher plus d'informations
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/10/2018

Non-intrusive backup software.

The software was quick and easy to install, and the first backup doesn't take too long. Once you have it set up, there's a small green dot beside everything to let you know it's safely backed up by Carbonite. Wonderful software.

Avantages

By far - what I most like about Carbonite is once it's installed, you pretty much forget about it. Lots of backup software requires frequent attention, but Carbonite just does its thing without bothering you.

Inconvénients

There's nothing negative to say about Carbonite.

173 avis

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