NinjaOne

Avantages

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Avantages

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients

Aucun, je n’ai que du positif à dire sur cet outil!

Avantages

A chaque mise à jour des évolutions pertinentes

Inconvénients

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Avantages

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Avantages

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Avantages

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Inconvénients

There are so many extra options that it is sometimes hard to decide what we will add.

Avantages

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Inconvénients

There are some integrations I would like to see mor of especially with the software updates and deployments.

Avantages

The User interface is pretty intuitive and easy to use

Inconvénients

Its relatively pricey when you compare to similar products

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

Looks pretty and i would say that is where it ends.

Inconvénients

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Avantages

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Inconvénients

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Inconvénients

Honestly the reporting but that has gotten much better with the latest releases this past year.

Avantages

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Inconvénients

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Avantages

The support from NinjaOne, monthly sessions and overall the RMM product

Inconvénients

They are focussing on to many products therefore the RMM is at some point walking behind.

Avantages

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is.

As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Inconvénients

not much to note over here. Overall we are very happy with NinjaOne

Avantages

So far, NinjaOne has been a fantastic product for our company.

Inconvénients

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Avantages

ease of use and support is responsive and prompt

Inconvénients

there is anything that i can think of!!!

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Inconvénients

Nothing - usually there is something, but I have no cons.

Avantages

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Inconvénients

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Avantages

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Inconvénients

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Avantages

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Inconvénients

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Avantages

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Inconvénients

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Avantages

It's very easy to use it was. It was even easier to train somebody how to use it.

Inconvénients

It could always be user-friendly or more. Also the price too

Avantages

Does more than I knew it could. Awesome you can run CMD prompts without user seeing anything, file browse/delete, uninstall/install programs, schedule programs to install as well. And, it's all done withing one dashboard!

Inconvénients

Some settings are difficult to find if you do not use them regularly.

Avantages

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Inconvénients

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.