NinjaOne

Avantages

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Avantages

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients

Aucun, je n’ai que du positif à dire sur cet outil!

Avantages

A chaque mise à jour des évolutions pertinentes

Inconvénients

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Avantages

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Avantages

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Avantages

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Inconvénients

There are so many extra options that it is sometimes hard to decide what we will add.

Avantages

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Inconvénients

There are some integrations I would like to see mor of especially with the software updates and deployments.

Avantages

The User interface is pretty intuitive and easy to use

Inconvénients

Its relatively pricey when you compare to similar products

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

Seamless task management and intuitive interface make it a go-to for staying on track.

Inconvénients

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Avantages

great tool for remote management and install

Inconvénients

scripts sometimes break, searching devices can be annoying

Avantages

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Inconvénients

Honestly the reporting but that has gotten much better with the latest releases this past year.

Avantages

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Inconvénients

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Inconvénients

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Avantages

The support from NinjaOne, monthly sessions and overall the RMM product

Inconvénients

They are focussing on to many products therefore the RMM is at some point walking behind.

Avantages

It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy.

Inconvénients

The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further.

Avantages

ease of use and support is responsive and prompt

Inconvénients

there is anything that i can think of!!!

Alternatives envisagées 

Pourquoi passer à NinjaOne

Avantages

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Inconvénients

Nothing, the platform works so much better than the RMM software we replaced.

Alternatives envisagées 

Pourquoi choisir NinjaOne 

Pourquoi passer à NinjaOne

Avantages

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Inconvénients

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives envisagées 

Pourquoi choisir NinjaOne 

Logiciel antérieur 

Pourquoi passer à NinjaOne

Avantages

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Inconvénients

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternatives envisagées 

Pourquoi choisir NinjaOne 

Logiciel antérieur 

Pourquoi passer à NinjaOne

Avantages

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Inconvénients

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives envisagées 

Pourquoi choisir NinjaOne 

Logiciel antérieur 

Pourquoi passer à NinjaOne

Avantages

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Inconvénients

NinjaOne makes work easier.
No dislikes about NinjaOne.

Avantages

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Inconvénients

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Avantages

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Inconvénients

At the moment there are few disadvantages, since the tool is updated with new improvements.

Avantages

The interface is user-friendly and the task management features are efficient.

Inconvénients

I wish there were more customization options for task organization and prioritization.

Avantages

Intuitive interface, great task management tools

Inconvénients

Occasional lag during peak usage times, mobile app needs improvement