ConsignCloud

Avantages

The ease of entering and retrieving data, and the automatic updating of customers makes our business possible and keeps our consignors happy.

Inconvénients

The monthly reconciliation process could be made more straightforward. We would also appreciate the opportunity to see the emails that go to clients so we know exactly what went and when. Ideally, closer integration with Square and eBay.

Avantages

The automated emails to consignor's, it really prevents a lot of back-and-forth with our clients

Inconvénients

The reporting features for essential KPIs like average sale, top salespeople and sales per hour are really lacking, even with tge paid reporting feature

Alternatives envisagées 

Pourquoi choisir ConsignCloud 

Avantages

There are many good features such as the automatic emails, and that you can set expiry dates etc. that are really helpful in our daily operations.

Well organized, and the autofill and estimated pricing is very efficient and saves us a lot of time.

Inconvénients

The first issue is the UX. It is not at all intuitively designed. It takes time to find and understand the features you are looking for. For example, finding and using the expiration feature in the expired list is very inefficient. A button directly on the products would be more useful.

The second issue is the lack of customization options. There is some customization, but it would be great to have a lot more such as:
- change timing of emails, ability set weekly/monthly instead of daily
- change font, layout, design of emails
- create own templates and categories for emails, other than those that already exist
- add option to expire products not only from the expirations list but directly in the product page
- ability to add custom tax calculations
- customize the dashboard/landing page

Avantages

easy import/export. great built-in logic. great shopify integration.

Inconvénients

that after images are uploaded we can't expand them to see a full-size version ever again. there's no way to directly apply consigncloud store credit at checkout in shopify. some of the logic didn't work as well as hoped originally but has improved since. the consignor user interface is not intuitive. the store user interface default landing page is mostly wasted space. we can't set up short user pins to enable team members to log in quickly, so consequently everyone just shares the same login and there's no accountability for proper consignment intake and the quality of our product listings suffers as a result.

Avantages

This app is super easy to set up and use. We run an online marketplace with thousands of products and all is easily managed in ConsignCloud. Plus the support is first rate. Really. We've received almost immediate responses to the few issues we've had to figure out.

Inconvénients

I wish that I could apply simple fixed-amount payouts on some products listed on consignment. We don't always use percentages, and having to do this manually is a pain.

Avantages

Reporting and usage for our business is simple.

Inconvénients

The inability of our consignors to not be able to log their inventory

Avantages

Simple to use program and easy to train staff on.
Amazing Customer Support!!!
Love the bulk editing function.

Inconvénients

Does not have all the functionality I'd like but has many work arounds to get to most things done.
I'd love an easier way for sellers to load their own inventory.
Would also like it if email templates where more customizable.

Avantages

It is very user friendly and fulfills my basic needs

Inconvénients

I hate setting up technology and I didn't want to do it, but it was easy to do and when I did get stuck it was okay to solve.

Avantages

I really enjoy the design of ConsignCloud. I spend almost eight hours a day within ConsignCloud, 5-6 days a week. Having a pleasant user experience is high on my list of importance. ConsignCloud makes inventory management rewarding and breezy. Every time I create an item, I feel a sense of achievement--and security, knowing I will be able to easily track down that item either digitally or in-store. ConsignCloud offers a fun, enjoyable way to turn my physical store into a kind of video game.

Inconvénients

Reporting in Data Explorer is the least user friendly aspect of the entire software. While it might be in-depth and can dive deeply, I need to be able to run analyses of in-store sales and types of inventory that sell without having to go through a number of filters. I have trouble understanding what data the filters are exactly focusing on, and every filter I add within Data Explorer is another Inception layer of misunderstanding. Data Explorer is a great start, but there needs to be a reduction of filter fields to a list of buttons that automatically produce a graph on what I want reporting on, like Sales by Hour.

Avantages

Great customer support! The team answers questions quickly and is very helpful with novices.

Inconvénients

I wish that there were more prepared reports.

Avantages

So far it's been great! We touch base with [sensitive content hidden]/his team every 6 months to just clarify minor issues and it's all clear :) Great product, customer service,

Inconvénients

For us based in Malaysia, we think adding a designated section for bank acc details would be really helpful (Bank name, Bank no, Bank acc name). Additionally, if consignors can see their inventory in a table form (like the backend view) on their portal, that'd be more helpful and easier to understand.

Avantages

Easy to use, both inputting inventory and selling. My customers live the emails they get when their items sell.

Inconvénients

That when you remove inventory that you can’t just remove one of them if there is 4 from the inventory page. It is a lot more steps to just remove a couple then to remove them all.

Avantages

I like everything about ConsignCloud, it is user friendly and their support team is awesome at helping.

Inconvénients

No cons that I can think of, everything is great how it is!

Avantages

Tracking inventory and calcuating consignor percentages.

Inconvénients

That vendors can add their own brands, sizes, colors and descriptions to items rather than use what is already in the system

Avantages

Flexibility in setting up inventory
Automation of tracking consignor balances
Integration with Shopify

Inconvénients

Search is not always intuitive and filters take practice

Avantages

After getting everything set up its really easy to use

Inconvénients

That it doesn't link with Xero accounting software in NZ

Avantages

I can quickly and easily add items into the system. It is easy to use - well laid out. Cloud Based. Responsive help desk

Inconvénients

Creating reports - it is not entirely intuitive.

Avantages

Love the automated emails to consignors! My clients love that they don't have to call or come in to know when one of their items have sold, and I love that the emails keep my store fresh in their mind.

Inconvénients

I wish there was an option to pay for specific features, instead of the current tiered system.

Avantages

The program was pretty easy to set up for the first time

Inconvénients

I still can't figure out how to make the jewelry label function work and don't have the time to explore it

Avantages

We needed a system that seamlessly integrated our multi vendor/booths into the POS, online web sales, calculated commissions per vendor with different rates, and had a credit card terminal that interacted automatically with no secondhand entry and Consign Cloud had filled that need fantastically. Their customer support is to notch. Easy to locate, with quick friendly responses.

Inconvénients

1. Reports are intense, but sometimes difficult to configure for exact report needed. 2. One thing we encountered is when aa misc item is purchased with a generic SKI/Item # more than once during a transaction, the program process both (or more) item as the same price, even if they have two different prices. We have found a work around, but it sold be nice to be able to use the same item # with different prices.

Avantages

All of the features are easy to use from a mobile device. I can add a new consignor, add new items and make sales all on my phone. I also like the integrations within ConsignCloud such as Shopify.

Inconvénients

I can't think of anything at this moment.

Avantages

The cloud based system works best for us as we have two events annually that are off site from our gallery. Also, having multiple users who can be in the system at the same time is a plus. Also, we opened an online store and the Shopify integration is fantastic.

Inconvénients

The price continues to go up. We have used it for 2 years and the price has gone doubled from $60/month to $120/month. Price was the main reason we chose this product.
Also, I wish in the summary reporting, sales tax could be separated out into payment types. The information is there, but takes a bit more work.

Avantages

ConsignCloud was the most user friendly consignment software. The price point is right where it should be for this service and actually saves me so much time and energy each month. My favourite features are the daily email sent out to consignors when their items sell.

Inconvénients

My only complaint is that the pricing did take a significant jump fairly recently.

Alternatives envisagées 

Pourquoi passer à ConsignCloud

Avantages

The filter features make it easy to find a specific item when searching through a large inventory. I am always impressed by the chat feature and how quickly I get a response. So far most every search, report, or customization I have needed is available with thos program.

Inconvénients

The only complaint I have is when I print our monthly reports, it is somewhat difficult to understand. It doesn't spell out our store's profit for the month. It does, however, have everything broken down where we can total it manually. I would request a 'TOTAL' line be added or something along those lines to show the profit/loss more clearly.

Avantages

Very easy to use and set up. Training the team on this program was very quick in comparison to the previous program we used.

Inconvénients

Very limited in the reports that can be run. Need to be able to have more control over the information generated to run reports needed for our accountant.