Grade.us

4,8
Note globale
Avis

4,8
Note globale
Avis

Parcourir les avis sur Grade.us

250 avis sur 250
Classer par :
Garry
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 15/12/2016

When Clients Tell Your Brand Story

We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that.

Avantages

Ease of use

Utilisateur vérifié
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
2
Simplicité
4
Support client
5

5
Publié le 23/02/2018

Fantastic Customer Experience - Easy Deployment and Integration

Avantages

This software was easy to deploy and integrate. This is a easy way to keep tabs on online reputation. The daily e-mail alerts recapping new reviews are extremely helpful and have allowed us inform and engage a larger audience as it pertains to areas of opportunity and reputation management.

Inconvénients

While everything you need to keep tabs on things is built into the software, there really needs to be a view built in that summarizes ratings across every site on one page. This would be great to have access to both online, via integration and via e-mail digest.

Réponse de Traject

Thank you for the product recommendation. I've teed this up with our product team to implement.

Répondu le 26/02/2018
Brooke
Brooke
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 24/02/2016

WOW! This is THE Review System to use!

My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed. Whether it was customer service, issues with the platform, all of the above... etc. After the walk-through of Grade.Us with Jon, I knew we had found our solution! Grade.Us has been a breeze to set up for our clients (About 15 complete and many more to come on board!). I am able to set up a client in a matter of minutes. The data, reporting, customer service and program are amazing! I am so happy we found Grade.Us!

Avantages

The data, reporting, customer service and program are amazing! Jon and Cindy have been awesome to work with!

Inconvénients

That I didn't find this sooner... it would have saved me a lot of stress with other systems!

Lee Ann
Lee Ann
  • Secteur d'activité : Marketing et publicité
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 06/12/2016

Easy review system solution

The platform is easy to set up and navigate. Perfect if you want a white labeled solution. I do like how there are easy instructions on how to leave reviews on the various platforms which help when soliciting positive reviews online.

Avantages

Ease of use and set up

Inconvénients

I wish there was a lead capture form with the review platform - like book an appointment now - I know of other review systems that have that integrated and I have thought of switching based solely on that feature

Ian
Ian
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 20/12/2016

Incredible value and ROI

Grade.us has become our goto system for attracting, capturing and leveraging great reviews for ourselves and our clients.

Grade.us offers a robust platform for sending out drip emails to encourage customers to provide reviews on the channels we want, while effectively capturing negative reviews before they happen, and monitoring reviews across channels.

I highly recommend Grade.us to anyone who wants to leverage online word of mouth, positively impact their SEO and leverage reviews across their website and social channels.

Matt
Matt
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
2
Simplicité
2
Support client
1

2
Publié le 14/02/2018

Poor Support, not worth the time to setup :(

Avantages

cost - it was cheap. We had the demo and compared a couple of options and it appear these guys would fit.

Inconvénients

The support was terrible! The interface was not great and needed an overhaul. Oh, and the support was poor.

Britney
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/07/2018

The support staff are great to work with!

Avantages

Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Inconvénients

No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

Jessica
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/07/2016

Reputolagy is Awesome

This is great software. We are very busy and to have all of this information filter to my e-mail is wonderful.

Avantages

It has been glitch free and streamlined our feed back from our guest.

Inconvénients

We have not had an issues with this software.

Réponse de Traject

Glad to hear everything is going well, Jessica! Thanks for the feedback!

Répondu le 19/07/2016
Teri
  • Secteur d'activité : Construction
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/06/2017

The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

Avantages

Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

Inconvénients

Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

Kathy
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
3
Simplicité
5
Support client
5

4
Publié le 04/08/2017

Reputology is a great product. It's simple and easy to use and saves me a lot of time.

Avantages

Detail reports that demonstrate progress, which can be broken down monthly/weekly/daily and location if you have multiple sites that you are tracking. You can request a full report which will be exported to you in an excel format.

Inconvénients

You can reply to reviews for only certain sites directly from the software (like google), and for others you can only view the review and then have to log into the site and reply to the review (like Facebook, yelp, etc.).

Réponse de Traject

Thanks for the review, Kathy! P.S. - you can reply to Facebook reviews from the Reputology interface! I will email you some directions.

Répondu le 04/08/2017
John
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 29/01/2018

Fantastic Support

We have generate fantastic reviews for our business, and for our clients. Great software.

Avantages

The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Inconvénients

My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Jodi
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
4
Support client
0

4
Publié le 28/08/2019

A B C D

I feel this product is a great product for the price.

Avantages

Very easy to use. You can choose which sites you want to promote for reviews and select who you send the invite to. Great for a small company.

Inconvénients

Not a complex program, but serves its purpose for the reasonable monthly charge. I don’t use it much, but have not been informed of any issues.

Réponse de Traject

Hi Jodi,

Thanks so much for the great review! We're happy to hear it's been smooth sailing since you joined our platform. If there are any features you think would benefit you to have, send us a message at [email protected].

Thanks,
Kelly Rogers
Director, Customer Success
Grade.us

Répondu le 28/08/2019
ben
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 02/08/2016

Reputology

I have used this service since starting with this company. I enjoy the ease of use and functionality of this site. my coworkers, corporate office and all upper management use this site as a tool for training and improvement. I would recommend this site to anyone who asked.

Angelo
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/05/2017

Excellent software if you manage multiple locations with multiple review sources.

Avantages

24/7 monitoring of review sites: Yelp, TripAdvisor, Google, Facebook, Zomato, etcetera.
Reply to Google & Facebook reviews directly from platform
Filters for customizing views, automated reports, and exportable data
Automated summary reports (unlimited & fully customizable)
Automated email notifications (unlimited & fully customizable)
Unlimited user accounts
User-level permissions
Tracking and measuring KPI
HootSuite integration
Advanced data segmentation analysis by:
o Location
o Customizable group
o Review site
o Star rating

Inconvénients

I would like to see more customization capabilities when it comes to exporting reports.
Reports are great but I would like more flexibility with them.

Kevin
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/07/2016

Reputology with Ashley Homestore

Avantages

Fast notifications when someone posts a review. We have had a good experience using Reputology to monitor our online reviews. We have been using this site for over a year. It is a easy way to monitor all of our online reviews. Reputology sends me emails soon after a review has been posted. It tells me what site it came from, who posted it, and what the review says.

Inconvénients

Not all of the website that report come through constantly.

Réponse de Traject

Thanks for the positive feedback, Kevin. I'll email you directly to figure out which websites are not coming through constantly.

Répondu le 19/12/2017
Michael
Michael
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 20/10/2015

Grade.US Makes the Grade

Makes the review process so easy for my clients. They LOVE the ease of the system. The cost is very affordable. Features are great - especially the review "Streaming" from multiple sites via a widget on my client's web page. Set up is easy. Lots of options for generating reviews and ability to select the review sites you want to target.

Réponse de Traject

Glad to hear. Thanks, Michael!

Répondu le 20/10/2015
Ryan
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/07/2016

Trippled Google reviews in less then 30 days.

For a local HVAC business reviews are crucial. Over 5 years and only managed to get 14 customers to leave feedback. Now at 36 positive reviews with 1 day left in the trial offer and thats not counting yelp reviews that are "not recommended", not the softwares fault just Yelp is horrible.

Avantages

Easy to use.
Able to stream reviews with their wordpress plugin right to my website.
Follow up emails if the customer does not click in email to rate.

Inconvénients

None I can think of except it is not free. Very much worth the price for my type of business though.

Tom
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/02/2019

Must Have for Any Marketing Consultant

It helps me tap existing goodwill my clients customers have for their business. Its completely "White Hat" and helps make it easy for customers to share their feedback via online reviews.
Now, if a client does not have a lot of happy customers out there, it doesnt work as well--but at least it helps them ID the problem.

Avantages

Helps me deliver a valuable service to my clients.

Inconvénients

They could improve on billing questions response times

Mehdi
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
5

4
Publié le 06/02/2018

A mostly positive experience that enabled me to monitor the review of my company's various...

Avantages

The analysis tools were very useful. They provided me with overviews for restaurant reputation performance. They helped me identify specific trends and issues within our various restaurants.

Inconvénients

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Chaunte
Chaunte
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/10/2018

Excellent product

Overall, I've had a great experience thus far and am looking forward to a great working relationship with the team.

Avantages

Reputology helps us monitor reviews for our clients in a user-friendly system with great functionality. I'm very pleased with the software.

Inconvénients

I'd love to have more sites in the senior care niche be monitored.

Réponse de Traject

Thanks for this feedback, Chaunte. Let me touch base with your account manager and make sure your account is tracking all the right senior sites. We'll be in touch ASAP.

Répondu le 25/10/2018
Sarah
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/12/2018

We Love Grade.us

Avantages

The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Inconvénients

Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Réponse de Traject

Thanks for the awesome review, Sarah! We love you too!

I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that!

You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :)

~ Garrett

Répondu le 10/12/2018
Crystal
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
3
Support client
5

4
Publié le 21/10/2015

A service that makes collecting reviews easy

I've been using this product for about 2 months now, it makes things easier for me so I am not required to manually collect reviews from other paid services and individually post on client's websites. It takes a little while to set up which in the long run still saves time and effort. There have been some glitches along the way, but the customer service department and owner have been there for us each step of the way correcting any error as soon as it occurs. We look forward to continuing use of the product and see how it benefits our company and our clients.

Réponse de Traject

Thanks, Crystal. Agreed. Setup can be complicated when onboarding lots of clients for the first time, white-labeling the accounts, ensuring you have all the right services enabled, etc.. Thanks for sticking with it!

We're always trying to balance two things: (1) giving marketers, SEOs and agencies like yours enough options and flexibility to implement campaigns the way you want to; and (2) keeping our application relatively simple and easy-to-use. We don't always succeed at both!

Thanks again for this feedback.

Répondu le 29/10/2015
Bo
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 16/06/2016

What a great product

The one area I have struggled with my clients is how to help them get great reviews. I've read countless articles with "tips and tricks" to accomplish this, but they all had the same problem...it would take my clients serious dedication to accomplish. I literally stumbled on grade.us while researching something else, and immediately fell in love. With the widgets, landing pages, and email add-ons that they have, not to mention the written marketing pieces available it takes the work off of my clients. I look forward to a very long and prosperous relationship with this company

Avantages

the ability to completely white label this product as well as the back-end knowledge base. I have had to email several questions when I couldn't find the answer in the knowledge base and so far I have received a response within minutes of asking the question. By the way, every question I have asked ended up having a knowledge base article that I just didn't find.

Inconvénients

None so far!!!

Tanya
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/08/2016

Overcoming Software Fear

For me, navigating in a new software has always been a little intimidating, however I found this software program very "user friendly". It makes sense which made the navigation easier. After initial training, I relied on trainers to answer questions, until I started using "customer support", it was as though someone was looking over my shoulder, and could tell me just what to do, I was asking fewer questions to co-workers, which made me look more capable, and in turn made me look and feel more secure.

Avantages

The customer support has been one of the best features for me, certainly the most important, and the fact that the selections are clearly marked for each task, minimizing the time you spend for searching, leaving less room for errors.

Lee
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 06/12/2016

Great Tool for Managing and Improving Online Reputation

I use Grade.us for several of my clients. They love the fact that their reviews show up automatically on their site. It also gives their visitors an easy way to leave feedback. It is a good tool to help with managing and improving online reputation.

Avantages

Ease of use. Both on my end and visitors.

Inconvénients

Pricey if using for only a few clients.

Vicky
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 06/12/2016

Grade.us is a great tool for Reputation Management

Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service. The platform is very friendly and easy to learn and the customer service team is simply amazing.

Avantages

User friendly

Inconvénients

It would be good to have consolidated reports that better show performance by location.

Owen
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/08/2018

This program works!

Very happy, it does as it says. Worth their fee.

Avantages

It contacts all my customers for me and gives them an option to reviewing my business

Inconvénients

has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.

Nora
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 10/03/2016

Fantastic product and support!

We are a hotel management company with over 40 hotels all over the US. We were finding it more and more difficult to monitor all our hotels' reviews on a regular basis, until we found Reputology. This program allowed us to monitor every review on every hotel in one centralized location. We were able to give each hotel access so they could monitor from one location on the internet as well. With Reputology it became very easy for me to see which hotels were responding to reviews and which reviews needed to be responded to from a corporate standpoint. One great feature our executive team really enjoyed was the daily emails sent with all reviews completed within 24 hours. They could keep track of what was being said about our hotels on-the-go which was very useful.

Réponse de Traject

Wow - thanks for the awesome review, Nora! Helping multi-location businesses monitor and manage their online reviews is our specialty. We'll make sure our support team knows how much you appreciate them.

Répondu le 17/03/2016
Roshanda
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 09/02/2019

The best platform for my clients

Great customer service !

Avantages

I love the layout and user friendliness of the platform. The best hands down for my clients!

Inconvénients

Would love if the software could add more marketing to the reviews in addition to Facebook and Twitter.

Réponse de Traject

Thanks for the great review, Roshanda!

Good suggestion about integrating more social networks for marketing positive reviews. I'll pass it along to our product team.

I'll share your kind words with our support team! (Afshaun says hi!)

~ Garrett

Répondu le 11/02/2019
Ashkan
Ashkan
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/04/2017

Great service and quick response to inquiries!

Customer support representative was very helpful in assisting me with a navigation issue I was dealing with. I was able to call Grade.us phone support and receive a prompt call back! Highly recommend this service.

Réponse de Traject

Thanks, Ashkan!

Répondu le 03/06/2017
Darlene
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 19/07/2016

A game changer!

As a consultant in the tourism industry this product makes a difference to clients. It saves time, money and most of all your reputation.

Avantages

Saves time, easy to use, easy to teach the program. Makes sure things are not "lost" or "missed".

Inconvénients

Can't say I have one.

Réponse de Traject

Thank you, Darlene!

Répondu le 20/07/2016
Teale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/08/2018

Reputology - Highly Recommend

I needed to shave time off of searching for online reviews to ensure that each has been properly responded to. Reputology keeps everything in one place and let's me know to ensure no review goes unnoticed.

Avantages

Reputology is great at ensuring that no review goes unnoticed and un-responded to. I love how it sends a recap of the week and reaches all parts of the web that are tough to catch on your own.

Inconvénients

I am not crazy about the back end user experience. Not the prettiest software to use.

Réponse de Traject

Hi Teale - Thank you for the feedback and positive ratings. We are looking at revamping the backend functionality in the coming months.

Répondu le 24/08/2018
Julie
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 30/06/2018

Anytime I have questions, there is a polite and patient person there to help!

Avantages

I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Inconvénients

Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Utilisateur vérifié
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 13/06/2018

Great platform for acquiring reviews and viewing what your customers are saying

Avantages

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page

Inconvénients

This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly.

Nigel
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/06/2017

Super, excellent product, ease of use and amazes my clients

ease of use and happy clients

Avantages

Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Réponse de Traject

Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)

Répondu le 08/06/2017
Elad
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/12/2016

The best product for any business to get more 5 stars review

Grade us by far is the leading software for businesses to get 5 stars reviews
they make it very simple to get in touch with your pervious clients and collect reviews.
Reviews are very important in my line of work.
Too often, very happy clients do not take action while unhappy ones goes straight to the social media and start to bad mouth Grade.us pushes the happy client to go online and submit a review and help us to take care of our unhappy client internally.
If reviews are part of your business look no further just use Grade us

The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients.

Jon
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

4
Publié le 27/09/2015

Simple to use modular reputation management system for small business

After testing numerous review and reputation monitoring applications, the solution from Grade.Us came as a welcome surprise.

From it's no-nonsense dashboard and ease of setup to the complete white labeling of the software, it's been a joy to use.

There have been a few little issues as I'm in the UK and the software has been made for the US market, nevertheless the support has been exceptional, even the CEO John hall has been involved resolving my questions.

The modular design is what attracts me the most allowing me offer more custom solutions to clients not found in other more expensive solutions.

All-in-all, if you're looking for a review getting and reputation monitoring system for small business, then these guys have got to be in your shortlist.

Réponse de Traject

Thanks, Jon. Agreed, we've had a focus on North American markets for too long and though we've now internationalized most of our feature set, there's work yet to do!

Répondu le 28/09/2015
Utilisateur vérifié
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
0

5
Publié le 08/01/2019

Grade.us

Avantages

Very easy to set up and add which sites you want your reviews to be directed.

Inconvénients

The free version only allows 100 enrollees before you need to purchase the program on a monthly basis.

Ahmed
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/03/2019

Very good review management software

Overall we are happy with it, as it is providing a function that we need as marketers.

Avantages

Gives a marketing company like us the ability to generate more real reviews for our customers.

Inconvénients

Its a bit pricy when considering the number of features.

David
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 26/08/2016

The Best Review Acquisition System Out There. Period!

Finally. A review generation system that is classy and works. We all know getting reviews can sometimes be difficult ,even when you have a rolodex of happy customers! Not anymore. This system simplifies the path for the customer leaving the review, and automates the process for the business.

Avantages

It's simple set up, it's options to customize, and being able to white label.

Inconvénients

There is nothing I don't like.

Brandon
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 06/12/2016

Grade.us is a great tool

I've found a lot of value in Grade.us as an addition to our reputation management and marketing efforts. It's easy to set up and use and makes growing your reputation painless and quick. We can now engage with customers in a way we couldn't before and it's paying off.

Avantages

The ability to proactively gather reviews from happy customers.

Inconvénients

The top navigation is a little confusing.

Tony
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
3
Support client
5

5
Publié le 24/03/2017

Jon Hall and GradeUs Are The Best!

The learning curve for utilizing all of the features on the dashboard has been challenging. But Customer support representative
and the team have been very responsive and patient. They are the real deal!

Avantages

The affordability, ease of use for the reviewers, and nicely formatted reports.

Inconvénients

The learning curve. I wish there were training videos.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 27/08/2015

Review management made easy

After trying many other review management systems out there, we tried Grade.us and have not looked back. The process is easy to use, they have most of the features we need, and any feature requests and support is handled right away. Our customers are loving the results and benefits that Grade.us gives them.

Avantages

Support; Features and Ease of Use

Réponse de Traject

Thanks, Bruce. Great to hear!

Répondu le 04/09/2015
Bill
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/09/2020

Grade US is a great choice

Avantages

ease of use and setup time, plus having a plugin

Inconvénients

I do not have any cons with this product

Simon
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 14/08/2017

AUTOMATES HOURS OF WORK

Simplifcation and higher efficiency.

Avantages

It's a real time saver when it comes to understanding your reputation. I manage over 19 pages and it makes it effortless, we are always on top.

Inconvénients

Certain platforms cannot be answered directly inside Reputology, yet. Sometimes Facebook disconnects but I believe it has to do with the API itself.

Brad
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 26/12/2014

The beauty is in the simplicity

Grade.Us is a fantastic solution to a growing problem. Presenting clients with an affordable, simple solution to automating more positive reviews and cutting off bad reviews has instantly turned me into an authority on reputation management. It's easy to talk to potential customers about a problem they know exists. Grade.Us has provided a professional yet affordable solution that makes sense to local and small business owners. Adding Grade.Us to my list of services was one of the best decisions I've made. Customer service doesn't get any better than quick, personal answers from the founder himself, Jon Hall.

Dani
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
4
Support client
5

5
Publié le 29/04/2016

I am using it, that says it all

We are a digital printshop and wanted to boost our rating for people to know more about the level of our service. we tried POS requests. Personally asking clients to like us on social media.
Nothing worked.
Grade.us is a great tool. We have been getting lots of reviews. Not many clients want to log into their social media and post the review there, but still we can use the review and post it as an image.
Most importantly, its a fraction of some competitors and does exactly the same but better.
Excellent investment and they were very patient in talking to us over the demo period.
I recommend it highly

Ball
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 21/12/2016

Customer Success Specialist

I think this product is fantastic and their customer support is 5 star! I was having an issue (turned out to be a simple solution as most issues do) with my Grade Us form and allowing clients to post their ratings/reviews on a clients google + page. I reached out to Grade Us Support and within minutes, received a well thought out email with the solution I needed. Thank you

Avantages

It is easy to use tool that allows me to provide an important service for my clients.

Inconvénients

It is not perfect but I am hopeful it's evolution will unfold with minimal pain for me.

Jim
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

4
Publié le 19/04/2018

Great tool and very affordable for agencies.

Additional value for clients.

Avantages

The customer support is the very best that I have encountered ever. So responsive to any questions you may have! Very impressive!

Inconvénients

As an agency, I wish we didn't have to buy in bundles of 25 seats...lhowever it is still affordable.

Adam
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
5
Support client
5

5
Publié le 29/04/2016

Outstanding support for agencies...Constant product improvements

We evaluated all the major white-label providers for Reputation Management software, and this company stood out above the rest. The support is top-notch. The founder has bent over backwards to help us out multiple times, and I can tell he personally cares about providing a best-in-class service. Look at all these other reviews and you will quickly see this.

Additionally, they constantly add new features and upgrades, so we are comfortable knowing we are able to take advantage of the latest tech improvements and offer them to our clients.

We run online reputation management for about 25-30 businesses through our Nashville marketing company (http://rushhourlocal.com) and a great part of our success is due to this product and the team behind it.

Could not more highly recommend this service. Truly Best-In-Class.