Grade.us

Avantages

C'est très bon logiciel d'expérience et de gestion clientèle.

Inconvénients

C'est très bon logiciel qui permet de vite évoluer facile à utiliser

Avantages

C'est le meilleur produit de marketing et de gestion permettant aux agences marketeurs et des spécialistes SEO d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne pour aider les entreprises.

Inconvénients

Un super et top produit de marketing et de gestion . Je le recommande

Avantages

Très professionnel, simple et flexible à utiliser pour la création des contenus. Je le recommande

Inconvénients

Je n'ai pas de soucis sur Grade.us . Je le recommande

Avantages

Un super produit intéressant de gestion Branding et très performant pour la gestion en apportant et proposant des solutions aux entreprises avec des meilleurs outils de community manager .

Inconvénients

Un super produit et très flexible. Je n'ai aucun problème

Avantages

Grade.us est une bonne plateforme que les entreprises peuvent utiliser facilement pour générer des revenus. Meilleure fonctionnalité.

Inconvénients

Je n’ai pas eu beaucoup de complications avec Grade.us mais il arrive parfois que la plateforme décorne.

Avantages

C'est un logiciel incontournable et unique en son genre.Il permet aux entreprises et à la population d'analyser de façon efficace les avis des clients ou de la cible sur une publication donnée afin de prendre une décision fiable.

Inconvénients

Ce logiciel ne détient de désavantages en son sein.Il est donc conseillé et recommandé à tout le monde

Avantages

Ce logiciel permet la satisfaction des clients et la bonne gestion des avis.

Inconvénients

Aucun n'inconvenient pour ce logiciel car c'est très utile dans la gestion des avis. Je demande à tous mes partenaires d'utiliser.

Avantages

Très avantageux dans la gestion de la réputation sur la plateforme qui aide les entreprises à gérer les avis en marque blanche conçue pour les agences numériques. Aussi il produit des résultats pour les clients.

Inconvénients

Pas d'inconvénients,je le recommande à l'utilisateur.

Avantages

Grade.us est un logiciel recommandé car elle permet une meilleure gestion de ces avis .

Inconvénients

Grade.us est un logiciel facilement accessible et n'es pas très coûteuse

Avantages

Un logiciel d'une très grande puissance. Nous avons de facilité à promouvoir nos services et celui de nos clients grâce ce logiciel.

Inconvénients

Un logiciel irréprochable. Je le recommande

Avantages

Les différentes fonctionnalités,les avantages

Inconvénients

Il y a certaines fonctionnalités qui sont un peu complexes . l'utilisation du produit n'est pas aussi facile

Avantages

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Inconvénients

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Avantages

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Inconvénients

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Alternatives envisagées 

Pourquoi passer à Grade.us

Avantages

It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days.

Inconvénients

When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook.

Avantages

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market.
- Explain more about SW Capabilities.

Inconvénients

Price increased multiple times in the past year.

Avantages

Grade.us gives a simple way to generate reviews on the sites where businesses need them.

By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well.

The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand.

The support and training is also superb.

I very much love this software and offering.

Inconvénients

I wish it was free... but I wish everything was free!

Honestly, I don't think I have much to say in terms of downsides.

Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control.

Still, this is a problem since I work mostly with real estate agents.

Avantages

Aggregating reviews and being able to respond to Facebook & Google reviews in a single place.

Inconvénients

No deeplinking support for native mobile apps.
Breaks all the time causing angry clients
Email support is not helpful

Alternatives envisagées 

Pourquoi passer à Grade.us

Avantages

Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones.

After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software.

Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions.

Another nice touch is the ability to send out automated reports to specified email addresses.

Inconvénients

They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Avantages

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Inconvénients

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Avantages

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Inconvénients

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Avantages

- Great solution for agencies to white label their review wizard
- Easy to set up
- The thumbs up, thumbs down solution is great for the end-user
- Custom domain mapping

Inconvénients

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send)
- Integration with something like mailchimp would be awesome

Avantages

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Inconvénients

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Avantages

Robust infrastructure. Up time is very good and does what it claims to do.

Inconvénients

Rather expensive, especially if you have to factor in exchange rates.
Support is limited to their head office location hours so not ideal for people in other world regions
Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at.

Avantages

Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.

Inconvénients

You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.