Grade.us

Digital Customer Support

sometime I do not want to read or be directed to an article. When a client has a problem, it takes way too much time to solve by email and provided articles.
The staff is great and they are committed to doing a great job. But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience.
Again, no reflection on the CS team. Techs are great and knowledgable. [SENSITIVE CONTENT HIDDEN] does an outstanding job!

Great Reseller Review System

They have a great system that allows you to re-brand it to your own. We worked their features into our own review system and it works very well. It's a generic system. However, it's not branded for any particular industry.

Reputology is a powerful review solution for our 50 locations. I don't see how we lived ...

Excellent Service; Improvement over our last

I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you!

Modern Look & Feel. Effective. Great People.

I don't write many reviews but every now and then I'm compelled to. This is one of those times. I had been looking for a service like this one that would allow us to (1) easily capture reviews from customers, but more importantly, and this was harder to find, (2) easily and eloquently display/embed the reviews from around the web into our own website...and this is where Grade.us comes in.

I am very much against having customers review you on your own website because this has been subject to abuse by companies that will stuff their site with fake reviews, and therefore doing it this way has very little credibility. Therefore, it was important for us to get reviewed on 3rd party independent websites like Google, HomeAdvisor, etc.

Grade.us met both our goals and then some. Their whole platform has that modern look and feel that keeps up with our greatly designed website. It works - and - is easy to customize and integrate into your system.

Their customer service is off the charts too. Within a few minutes of signup, they emailed us asking if they could help. I had a few questions and got a response within the hour - every time.

Overall, we are very excited to have found grade.us and believe that their partnership will help us grow our business for years to come.

A great tool for online review management

Much more competitive price than other software solutions and saved our team a great deal of time.

Grade.us Helps us Help Others!

Socialeyes Consultants has been partnering with grade.us for close to 2 years to offer our customers the best solution for review management.

Agency Customer of Over a Year

Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

Grade.us went above and beyond to help out with each issue promptly and successfully.

Our agency will continue to use grade.us for all of our reputation management needs.

In a league of their own

Grade.us is simply the best, most user friendly tool out there for helping a local business get reviews.

Creating your review landing page takes all of 2-5 minute (I'm not exaggerating). Then adding the review button to your website takes 1 minute. (Once again, not exaggerating).

Using their software is not only easy, but the customer support is hands down amazing. Any and all issues are always taken care of quickly and correctly.

I can't recommend Grade.us enough. If you need help getting more reviews for your clients and are in the market for review software, then Grade.us is the one to go with.

Best Review Software for the $$$

So far it has been a great experience and won't use anyone else.

I'm glad we switched

I think this service is very cost effective for the amount of features and customization.

Grade.Us perfect name!

Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

REVIEW Management

LOVE it only would change a few things as outlined above.

Great resource for agencies committed to helping small businesses with online visibility

Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product.

Great review acquisition platform!

Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Continues to be a great tool for Gathering Reviews

We use Grade.us to help our clients obtain more reviews for their local business. Grade.us provides many options to do so, including a static linkable landing page, as well as email embeds. The versatility and price has made this the clear option for us to use in our packages.

Solid Tool For More Online Reviews. Great Support

It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis.

A great way to get into reputation management

Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind.

GRADEUS WILL DOUBLE FEES WITHOUT NOTICE AND REFERENCE TERMS NEVER AGREED UPON

My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had.

I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it)

Very shady practices.

I'd Recommend Reputation Loop on Customer Service Alone

Awesome Review Management Software

After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Great company - All functionalities one could need for their reputation marketing!

First of all, I would like to mention that I have not started actively using Grade.us yet.

However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price.

I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too.

All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

You Get What You Pay For

Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team.

Affordable solution for monitoring and increasing reviews across the web!

First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web.

The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals.

Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value.

Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

Good value for the service

It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Amazing Product

Great company. Will be with them for years to come

Excellent solution, great customer service

Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution!

Great for agencies

What Happened?

They worked great for us until they doubled the price without notice. I emailed them asking why and to call me and got a poor explination of new services which I don't use.

User Friendly Platform and Great Service

I highly recommend Reputology to any business that is seriously considering the importance of keeping up with their customer reviews. We have been using Reputology's services for over a year and we are completely satisfied with the results. Reputology has been consistently able to deliver a simple platform that keeps track of the many reviews our business receives from different websites on a daily basis. Additionally, we can look at reviews individually, break them down by different brands and look the data within its entirety. This gives us vital feedback on how to improve our customer service which we use to improve customer satisfaction. To add to this, Reputology has provided great, personalized support throughout this entire period which definitely adds to the user-friendly nature of their company. In short, we highly recommend using Reputology's services.

Nice, simple yet powerful solution for reputation management.

It allows you to manage your reputation with very little effort.

Tested most all of them out there and this is the one that gets it done right for managing...

I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy.

I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own.

My clients are getting great results!

So easy to use, my infant daughter could learn it.

I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user?

Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing.

Great product, little expensive for marketers.

Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Saves time and gets business

So smart, so intuitive, so genius. It's great and useful!

Excellent to work with

Great service and great experience

Great way to monitor your brand's reputation!

Grade.us is a fantastic way to monitor reviews around the web. By creating a dedicated portal for our clients, we have been able to capture more reviews from satisfied customers and address unhappy customers directly. It's easy to set up, and the ability to customize has been a wonder!

The best reviews platform I've found

Reputology 2015

I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.

Recommended for Online Score Aggregation

Reputology's program meets our basic needs. The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score. We wish there was a cost-effective option of aggregating ratings for multiple locations, but our account exec did a great job explaining why this isn't easily achievable due to limitations set by certain rating sites.

Simple UX Great Results!

Great tool for my clients.

Introduced a new and very scalable service to our clients.

Reputology is a GREAT tool!

Reputology saves me time by accumulating all my reviews into one report that can easily be shared with our management team. It also gives us an average on our reviews and allows me to search specific topics and scores easily

Good software that does what it states

Really good and easy way for my business to show and implement.

Great system with an easy set up. No problems this far!

Our Reputology Experience

We have had nothing but positive experiences! Their platform allows us to pull all social reviews into one place and let's us email custom reports to our restaurant's managers. This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback. We were previously paying more than double the price for a similar service before we found Reputology.

Winner of the review data aggregators

We reviewed every vendor we could find in the space and Reputology won by a landslide.
The sales/setup process was effortless, UI is very easy to learn and work with.
Reputology has a plugin for Hootsuite - this was a major win because our team doesn't have to learn a new UI nor do they need to remember another login.

A Great Addition to my list of Services

A client asked me to recommend a service that would help them manage their online reputation. I was pleased to find Grad.us. I was about to purchase the service for my client and then realized that they had a reseller option and I jumped at the opportunity. This is exactly what I needed to expand the services I offer.

Incredible software for the money!

You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.